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Sofitel Marrakech Lounge and Spa

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Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Best prices for: 1 room 1 guest
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Sofitel Marrakech Lounge and Spa
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Sofitel Marrakech Lounge and Spa
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2,094 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A very well located hotel in the center of Marrakech. Great surroundings and some great restaurants and shops nearby. The hotel itself was nice albeit somewhat dated. We were upgraded to a Junior Suite which was great in size but not enough lighting so coupled with the dated furniture, made it quite dark. If your room is at the front... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is remarkably good value; the staff , so polite& humble. The food, excellent if you're palette is looking for a straightforward nourishing feed. A bit on the pricey side especially the on site restaurant that features live music in the evening. Seriously overpriced food with ridiculously minature portions that leave even the little ones asking for more! Do... More 

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

London
Contributor
12 reviews 12 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Reception initially couldn't find reservation - confusion between Palais hotel and Lounge hotel, reservation systems aren't linked and the tour operator Thompson didn't even know which hotel either or even that the hotels although one building and sharing facilities are split. Check-in is at 3 - so if you are on an earlier flight eg Thomson's, you will NOT get... More 

Was this review helpful? Yes 1
Johannesburg, South Africa
Top Contributor
231 reviews 231 reviews
70 hotel reviews
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here twice in a week, as we were trekking in the Atlas Mountains. On first arrival, after 30 hours of planes, airports and taxis, we got to the hotel at 20:00. Imagine our surprise when our rooms were not ready! We had a 45 minute wait before we could go up to our rooms. On the second check... More 

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AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review
Google Translation

Cher hôte, Quel plaisir nous avons eu de vous accueillir ici, au Sofitel Marrakech et de constater que votre séjour... More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

and internet speed is really bad even around lobby area... Otherwise a very nice place to stay. The swimming pool area is really great with plenty of large sofa bed type area to relax with good privacy. Service is quite efficient as well. Ask for a ground floor bedroom a bit away from the restaurant as they come with a... More 

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review
Google Translation

cher hôte, Merci beaucoup pour votre retour très encourageant pour nous afin de doubler nos efforts pour mieux vous servir... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

You have to wait an hour just to complete check-in transactions. The receptionist told us to make ourselves comfortable and they will come to check us in however we waited 50 minutes just to be noticed. Very very bad service overall, I do not recommend this hotel at all...

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

dear guest, I am sorry that such services did not meet your expectations especially the long time ou had to wait in other to do your check in please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured... More 

Charlotte, North Carolina
Top Contributor
249 reviews 249 reviews
85 hotel reviews
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had the pleasure of staying at this property on a recent trip to Marrakech. The location, within a short walk of the medina, is perfect. The rooms are a good size and tastefully decorated. The breakfast and lunch buffets are incredible. If you want to relax by a beautiful pool in a beautiful garden setting, you have found your... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, Thank you so much for your postitif feedback regarding your stay with us. I will share your comment with my whole team in other to better serve you during your next stay. Best regards Ahmed Benkirane Hotel manager More 

London, United Kingdom
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

No suprises, either good or bad as a traditional luxury chain hotel, you have all what you can expect in such a property the outside areas are very nice, with huge pools... Service is not fantastic, which is a surprise in Marrakech... A good alternative to a riad or other luxury hotels if you can't afford La Mamounia, Aman or... More 

Was this review helpful? Yes 1
London
Top Contributor
80 reviews 80 reviews
67 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed April 19, 2015

We stayed here over Easter for a week and had an amazing time. The hotel is just outside the old city and has great gardens and pools. The service was generally excellent and the staff were very welcoming. The rooms were spacious and comfortable with balconies and Lanvin amenities. For children there is a kids' club which wasn't always supervises,... More 

Was this review helpful? Yes 2
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review
Google Translation

Cher hôte, Quel plaisir nous avons eu de vous accueillir ici, au Sofitel Marrakech et de constater que votre séjour... More 

Adelaide, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2015 via mobile

We stayed in a spacious double room, clean and well serviced. Staff we're attentative, friendly and professional. Unfortunately I was unwell for most of our stay, but was well attended to by the Hotel Doctor. The facilities are amazing, check it out.

Was this review helpful? Yes 2
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, Tahnk you so much for your comment very important for us in other to improve our quality of service to better serve you during your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Benkirane, Hotel Manager More 

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