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Sofitel Marrakech Lounge and Spa

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Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
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1 room 1 guest
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Sofitel Marrakech Lounge and Spa
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2,169 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (181)
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All months
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed at the sofitel between 11th and 18th of august with a group of friends. We had an amazing time after the first night. The holiday started of bad where we was given alternative rooms to the ones we had booked. However due to this mistake me and my friends were offered a complementry dinner at the hotel for... More 

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A TripAdvisor Member
4 of 5 stars Reviewed 5 days ago NEW

My husband and I spent 10 days in this beautiful hotel. This was our second visit over 2 years. We really enjoyed our stay however, the hotel was a lot noisier this year than 2 year ago with loud music being played by the pool every Fri/Sat/Sun. We chose to go back to this hotel because the pool area and... More 

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Manchester, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

I stayed here with few 5 friends around first week in August. We weren't happy with one or two things in our Rooms, also check-in was delayed slightly but when we raised our concerns with Higher management. The relationship Manager himself Soufiane personally made sure that whole of our stay was a VIP experience. I must admit, I'm a director... More 

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Buntingford, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I’ve just returned from a 4 night stay at the Sofitel Lounge & Spa in Marrakech and already clicking my heels to return. What a fantastic experience! I travelled with 8 other girls who were all equally impressed with the hotel. From the very moment we touched down at the airport we were greeted by the hotel chauffeurs (you have... More 

Was this review helpful? Yes 2
Zakaria E, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review

Dear LAEHK, We very much appreciate your comments regarding your stay at the Sofitel Marrakech. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Dublin, Ireland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'll start by saying this is the most comfortable hotel I've stayed in, the beds are hard to leave behind the loungers at the pool are fab, plenty of shade if you want and the staff at the pool are brilliant. It's easier to communicate if you have some french, but I found this to be the case all over... More 

Was this review helpful? Yes 1
Banstead, United Kingdom
Level Contributor
57 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Although I did not stay in the hotel, I have visted the So Good and So Lounge areas of the hotel on a couple of occasions. The hotel grounds are stunning, the service is great and food and cocktails are of a high standard. If I return to Marrakesh, I would stay here.

Was this review helpful? Yes 1
Zakaria E, Manager at Sofitel Marrakech Lounge and Spa, responded to this review

Dear Karen, We very much appreciate your comments regarding your stay at the Sofitel Marrakech. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

We have been here for 3 days and 2 left, keeping thinking it cannot get worse... Well it can! We spent 3 days at essaouira's Sofitel and the difference in services is disconcerting. Welcome was impersonal and cold - no welcome drink or quick tour of the hotel which we had in essaouira. Room is ok but on small side.... More 

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Zakaria E, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Sofitel Marrakech . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We stayed for 4 nights at the end of July. We were worried about it being crazy busy with it being the school holidays but fortunately found it exceptionally quiet. We arrived very early and our room was not quite ready, however we were given a courtesy and we were also told at check in that we had been upgraded.... More 

Was this review helpful? Yes
Zakaria E, General Manager at Sofitel Marrakech Lounge and Spa, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Marrakech. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank... More 

London, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

- Stains on the floor of the rest room near the seat... - TV Channels, local channels are ok but no international channels, I can see the label of the channels but no feed (Black Screen). - Smells of cigarette on the Spa side... - Accord highest grade platinum card is useless, holders have to queue with others even if... More 

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Doha
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed July 9, 2015

My friends and I visited the Sofitel Lounge and Spa in Marrakech during the month of June. The hotel itself is beautiful, I was very impressed by the look of the hotel, the décor, the pool and the outdoor furniture. I have to note however that in the rooms the furniture is old and the carpet is dirty, you get... More 

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Pool area(11)
  • Room service(6)
  • Very expensive(4)
  • Star hotel(3)
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The Hotel (43)

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