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Sofitel Marrakech Lounge and Spa

5.0 of 5 Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
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Sofitel Marrakech Lounge and Spa
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Sofitel Marrakech Lounge and Spa
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1,710 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed yesterday NEW

Oh dear, where to start. I'll be specific with multiple examples of poor service unexpected for a Sofitel that really ruined our stay. The smaller boutique riads offer better value/service. Given the multiple issues experienced by myself and friends - am surprised at this score. 1) Upon arrival despite booking and checking-in (!!) the newer lounge and spa we were... More

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We (myself, wife and son) had a few nights here in late October and really enjoyed our stay. It is about 10 mins from Airport, the cab driver charged us 200 Dhs which may have been steep. I should have seen if the hotel provided a transfer. Our room was magnificent, very spacious and a lovely comfy bed. The pool... More

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Ahmed B, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, First of all I would like to thank you for your magnifique comment wich I have really appreciate it. My whole team and I are very happy that our services has been above your expectation. We all remain at your entire disposal. Ahmed Benkirane, Hotel Manager More

Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

In summary a very good hotel with the best breakfast I have ever eaten combined with the excellent helpful staff.However my only gripes are largely of my own making!Arriving in the early hours with a very kind taxi driver I was adamant that this was a different hotel from the illustration of the one I had booked-wrong !the two hotels... More

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Ahmed B, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, Thank you so much for your positif feed back . I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit... More

Casablanca, Morocco
1 review
4 of 5 stars Reviewed 5 days ago NEW via mobile

Good hotel with wonderful staff, specially room service team for their high quality of service. Special Thanks to Kamal and Zakaria for their professionalism and effeciency. The hotel is Very close to jamaa el fna which is amazing place to be visited.

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London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

On our 10 year anniversary and booked the Sofitel because it came across as quite plush and the place to have a bit of an indulgent week. The surroundings are admittedly luxurious but it ends there. We were put in a junior suite, but the bathroom was badly designed - anytime the shower was used there ended up being a... More

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Zurich, Switzerland
Contributor
11 reviews 11 reviews
5 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

This was our second stay in Marrakech’s Sofitel Lounge and Spa, and after the first stay we had no intention to ever come back. Well, here we are, and we must say we expected less than we got. The room we had two years ago was worn down and small. Now we got a beautifully renovated room with a large... More

Was this review helpful? Yes 3
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We arrived on a late flight, but the reception staff were unprepared and unprofessional. The atmosphere in the lobby was louche and heavy with cigarette smoke, the upshot of some event at the main hotel bar which we didn't fancy paying to get into. The room we were given for the first night was next to a bank of AC... More

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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Wonderful professional team at the Lawrence bar. Art of details!!! The simple task of lighting candles is made into a local folkloric show. Reminding you that you that you're in Marrakech sofitel and not any sofitel. Don't usually take pictures but felt like taking videos of this show. Had to congratulate the team so asked to speak to the manager... More

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Cardiff, United Kingdom
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have just come back from a three night break at this hotel and can only say we had an amazing time. Our check in was relatively smooth although a little slow, but after reading reviews of this problem, lowered my expectations and just went with the flow. We allocated a lovely twin room on the fourth floor. The room... More

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Ahmed B, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, Thank you so much for your great comment. Let me tell you that I had done an over view of your profile, and I realised that you had travelled a lot around the world and you had tried a lot of hotels but you had really apreciate the Sofitel Of Marrakech , this has a great meaning for... More

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Additional Information about Sofitel Marrakech Lounge and Spa

Address: Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Lounge and Spa 5*
Number of rooms: 346
Reservation Options:
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Also Known As:
Sofitel Marrakech Lounge Hotel Marrakech
Marrakech Sofitel

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