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Sofitel Marrakech Lounge and Spa

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Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
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Sofitel Marrakech Lounge and Spa
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2,120 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Worthing
Contributor
13 reviews 13 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed yesterday NEW

The grounds and pool areas are gorgeous. Very peaceful and relaxing and beautifully clean. There is a choice of pools, the lunch menu is not cheap but be warned the portion sizes are large and alcohol is very expensive. The breakfast is fabulous with a huge selection. We were in a party of ten people and we were all very... More 

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Newbury, United Kingdom
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago

This is the first negative review I've written. I won't even due to space and interest include all the issues we ran into during this trip. Like most hotels they take a swipe of your credit card upon arrival. Here it is a hefty 3000mad (£208). On checkout day I was advised that this fee was un-required and would therefore... More 

Was this review helpful? Yes 3
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, First of all, I would like to apologise for the inconvinience caused who made your stay with not very interesting. Please be sure that all the necessary measure had been taken in other to avoid such negatif remarks , and for more détails please contact me at my direct email adresse in other to clarify this desagreement: h3569-fo@sofitel.com.... More 

Chicago, Illinois
Top Contributor
79 reviews 79 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just spent a day by the pool at Sofitel last week, and wow, this is paradise. The layout is awesome, with plenty of places to lay out, enjoy some cold drinks, and take company with beautiful people. The food is decent, the drinks are pricey ($12 each), and depending on when you go you may have to pay to enter... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, thank you so much for your magnifique comment very encouraging for us in other to better serve during your next stay with us. Best regards Ahmed Benkirane Directeur d'hôtel More 

Toronto, Canada
Contributor
15 reviews 15 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having stayed in the Sofitel in Rabat I was expecting a quality experience. The Sofitel in Marrakech exceeded my expectations. Not only elegantly appointed, but well positioned in the city to walk to quality restaurants, to the Mellah. Having caleches parked down the street made it very convenient when My tired feet screamed out for a reprieve.

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, Thank you so much for This magnifique comment wich really show that we were above your expectations. We alla remain at your entire disposal in other to make your next stay the best one. Best regards Ahmed Benkirane Hotel manager More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel in the city center few minutes walk from all major city attractions. Very clean Great service Great amenities Pool is lovely Shisha bar and club are amazing But very expensive to eat or to drink, count 10 Euros for a Corona, 25 Euros for a Shisha and 50 Euros for a breakfast for 2 people! I guess the... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, Thank you so much for taking the time to share with us your expérience on the tripadvisor's page, this will serve us a real encouragement in other to better serve you during your next stay. concerning the price of food and beverage, we can present you all aour menu and then you can chose the suitable one for... More 

Zurich, Switzerland
Contributor
16 reviews 16 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is located close to all good bars/restaurants/clubs. It's easy for the taxis at night. Especially if traveling only girls, I wouldn't recommend to stay in Medina at a Riad. At night it gets complicated to get home, since certain streets get closed. The Sofitel Palais Imperial is in the same building. I've stayed in both and there wasn't... More 

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AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, thank you so much for your magnifique comment regrading your stay with us. I will share your comment with my whole team in other to better sarve you during your next stay. Best regrads Ahmed Benkirane Directeur d'hôtel More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

Fab hotel , i visit yearly & it just gets better & better! Big big thanks to Mr Abderrahmane Benmansour for ensuring me a swift check in on my arrival. Thanks to Yassine & all the team at the pool area for making every day perfect & relaxing. Well done to Mohammad the pool massuer for our daily massages...fantastic! Big... More 

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, "you look forward to returning" and we look forward to see you and serve you very soon. Big thanks for your comment, make sure that I will share it with Mr Benmansour, yassine and Mohamed whome you had apreciate. At sofitel we strive to serve you by heart in other to moove your emotions in other to keep... More 

Gurgaon, India
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 26, 2015

From the minute you drive up, this hotel is magical - the lobby area is just spectacular and leads into a great bar followed by the poolside area and restaurant which is a dream - amazing atmosphere and colours The food at the hotel is first class and is among the best I have had across the world The spa... More 

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, first of all, I would like to thank you for living such fabulous comment in our tripadvisor's page., this will serve us the energy in other to better serve you during your next visit. I really liked this detailed description you had gave for our hotel, starting from the reception, the bar out side and also rooms and... More 

Dubai, United Arab Emirates
Contributor
15 reviews 15 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 10, 2015

A very well located hotel in the center of Marrakech. Great surroundings and some great restaurants and shops nearby. The hotel itself was nice albeit somewhat dated. We were upgraded to a Junior Suite which was great in size but not enough lighting so coupled with the dated furniture, made it quite dark. If your room is at the front... More 

Was this review helpful? Yes 2
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

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