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Sofitel Marrakech Lounge and Spa

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Rue Harroun Errachid | Quartier de l'hivernage, Marrakech 40000, Morocco
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Sofitel Marrakech Lounge and Spa
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Sofitel Marrakech Lounge and Spa
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2,069 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charlotte, North Carolina
Top Contributor
249 reviews 249 reviews
85 hotel reviews
136 helpful votes 136 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I had the pleasure of staying at this property on a recent trip to Marrakech. The location, within a short walk of the medina, is perfect. The rooms are a good size and tastefully decorated. The breakfast and lunch buffets are incredible. If you want to relax by a beautiful pool in a beautiful garden setting, you have found your... More 

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AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, Thank you so much for your postitif feedback regarding your stay with us. I will share your comment with my whole team in other to better serve you during your next stay. Best regards Ahmed Benkirane Hotel manager More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

No suprises, either good or bad as a traditional luxury chain hotel, you have all what you can expect in such a property the outside areas are very nice, with huge pools... Service is not fantastic, which is a surprise in Marrakech... A good alternative to a riad or other luxury hotels if you can't afford La Mamounia, Aman or... More 

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London
Top Contributor
80 reviews 80 reviews
67 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed here over Easter for a week and had an amazing time. The hotel is just outside the old city and has great gardens and pools. The service was generally excellent and the staff were very welcoming. The rooms were spacious and comfortable with balconies and Lanvin amenities. For children there is a kids' club which wasn't always supervises,... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review
Google Translation

Cher hôte, Quel plaisir nous avons eu de vous accueillir ici, au Sofitel Marrakech et de constater que votre séjour... More 

Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We stayed in a spacious double room, clean and well serviced. Staff we're attentative, friendly and professional. Unfortunately I was unwell for most of our stay, but was well attended to by the Hotel Doctor. The facilities are amazing, check it out.

Was this review helpful? Yes 2
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, Tahnk you so much for your comment very important for us in other to improve our quality of service to better serve you during your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Benkirane, Hotel Manager More 

London, United Kingdom
Contributor
19 reviews 19 reviews
19 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is huge but very pretty! Stayed here hosting a group as part of an incentive trip and it is very luxurious. Grounds are beautiful- plenty of outdoor space to soak up the sun and huge restaurant, although I only had breakfast in there. Benefits from having So lounge onsite which is a lively bar/club which does fantastic cocktails.... More 

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, Thank you so much for your magnifique feed back regarding your stay with us. Your comment is very encouraging for us in other to better serve you duriing your next stay. Best regards Ahmed Benkirane Hotel manager More 

1 review
5 of 5 stars Reviewed 1 week ago

One of the nicest, cleanest and beautiful hotels I have ever stayed in. Staff were incredibly friendly and could not do enough for you. Soho bar was fantastic, the staff in here were truly helpful and genuinelly enjoyed looking after you! Would definitely return.

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London
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived late at night and were warmly welcomed as you would expect from a 5* hotel. Having read that the rooms were hit and miss we decided to play it safe and book a suite. The room did not disappoint and was immaculate. The furniture was new and the both balconies were spotless. Our 5 year old daughter slept... More 

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AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

London, United Kingdom
Top Contributor
95 reviews 95 reviews
35 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located just outside the medina walls. It has beautiful gardens and swimming pool. The lounge smells orange flowers and is full of comfortable sofas. The restaurants are good, but very overpriced. The disco seems to be very popular with locals. The rooms are comfortable, as you would expect of a Sofitel. The only let down is really... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, First of all I would like to thank you for your observation wish only might to be useful and benifical for us in other to improve our services. We are very sorry that you had this idea of being cheated regarding your excussion. Please rest assured that we are taking the appropriate measures to address the problem and... More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed at the sofitel for one week after reading numerous positive reviews on trip advisor. The hotel it's self is a nice hotel, the lobby area is very big and spacious and the smell is just divine! We had asked for luxury room. The room itself was nice although I do think it is in need of a revamp.... More 

Was this review helpful? Yes 3
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review

Dear guest, I am very hapy to know that our services were above your expectaion , this explain your satisfaction. Thank you for sharing with us your positif feedback and also your remarks this will give us an encouragement in other to better serve you during your next stay. Ahmed Benkirane, Hotel Manager More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed here for 5 nights in March 15. From the website (and the price) we were expecting great things. On arriving at the hotel the lobby was beautiful. However our room (which apparently had been upgraded) was not as expected. The balcony was dirty and the furniture old. It was not bad but for the price would expect more.... More 

Was this review helpful? Yes 3
AhmedBenkirane, Directeur général at Sofitel Marrakech Lounge and Spa, responded to this review
Google Translation

Cher hôte, Je vous remercie d'avoir pris le temps pour paratger avec nous votre expérience relatif à votre séjour parmi... More 

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