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Four Seasons Resort Marrakech

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1 Boulevard de la Menara, Marrakech 40000, Morocco
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Four Seasons Resort Marrakech
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Four Seasons Resort Marrakech
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703 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Four Seasons Resort Marrakech
See the most recent reviews
Milan, Italy
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 5, 2014

As a regular guest of the Four Seasons I can say that maybe the Hotel itself and the level of guests is a little lower level compared to the other resorts I visited ( Bali, Red Sea and so on) but the staff and the service is absolutely amazing. All the departments have so kind and professional people that make... More 

Was this review helpful? Yes 3
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review

Dear falviaet, I am Felix Murillo, the General Manager of the Four Seasons Resort Marrakech. I am so happy you wrote about us. I hope you do not mind if I print out your nice comments tomorrow morning and share them with the team. It means a lot. Please let me know if you return or if I can be... More 

London
Level Contributor
42 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed May 5, 2014

Stated here for 4 night break. What I find really annoying is when you make a very specific request regarding your room reservation which is totally ignored. You then waste the 1st day of your break getting the issue rectified, which did happen but you really expect better in a Four Seasons. Rooms are very comfortable with every amenity. Service... More 

Was this review helpful? Yes
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review

Dear Katkin1965, Please come back as you say. I know Federico will be super happy to see you again in Arancino,. I can´t wait to share your nice food comments also with Francesco. They have been working very hard to bring the quality of Arancino up. I promise you that if you let me know before we will get right... More 

Vero Beach, Florida
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 3, 2014

After 7 days touring Morocco, we stayed at the Four Seasons for our last 4 nights. It was a perfect way to end our trip. Our deluxe room was lovely, large, and comfortable. Had buffet breakfasts, poolside restaurant lunches, pizza at Italian. Also had French mani at spa and used laundry service. Totally satisfied with everything. Just what I expect... More 

Was this review helpful? Yes 3
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review

Dear Lillian C, My name is Felix Murillo, I am the General Manager of the Four Seasons Resort Marrakech. Thank you very much for your kind words. It was a long way back home for you and I appreciate so much that you took the time to write. Thank you. I hope one day I may be able to help... More 

Ponta Grossa, PR
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 stars Reviewed May 1, 2014

When I planned our trip to Morocco and figured out there was a 4Seasons in Marrakesh I had no doubt this was the perfect place , so I booked it for Christmas. As always 4 Seasons did its best and we had the great service and cozy atmosphere , typical of the chain. My mother and I got a terrible... More 

Was this review helpful? Yes 3
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review

Dear blondcybu, I can not wait to read your note to the team. To let them see that it is worthy all the effort to show genuine concern for the guests. To be real and to care because it matters. Thank you so much for sharing your experience. Please let me know if in the future I may be of... More 

Dubai, United Arab Emirates
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 1, 2014

amazing hotel and service . the staff they are so professional I'm sure the managers of this hotel they are very qualified to be manager in four season hotel to choose they perfect team . food is great . room is very nice

Was this review helpful? Yes 3
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review

Dear E101, My name is Felix Murillo, I am the General Manager of the Four Seasons Resort Marrakech. I am reading your review and thinking how important has been to connect with you. You would have not been so gracious in your rating and your comments otherwise. When the wrong this comes to your table it can be just a... More 

London, United Kingdom
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed April 28, 2014

We had a wonderful stay here, the staff are all very polite and helpful. The hotel grounds are beautiful and very peaceful, and everything is well maintained. The food is lovely and despite receiving the wrong meal due to a language barrier, we were not disappointed. The rooms are fairly spacious, with a lovely balcony area. My only concerns were... More 

Was this review helpful? Yes 2
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review

Dear E101, My name is Felix Murillo, I am the General Manager of the Four Seasons Resort Marrakech. I am reading your review and thinking how important has been to connect with you. You would have not been so gracious in your rating and your comments otherwise. When the wrong this comes to your table it can be just a... More 

London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed April 25, 2014

This is a beautiful hotel with exceptional service. The staff are wonderful and do everything to make your stay a pleasure. The kids club and young adults club were the best I have seen. The parties in the evening for the children were fabulous and the staff were caring and enthusiastic. There were activities suitable for my 5 year old... More 

Was this review helpful? Yes 1
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review

Dear Jo G, It is very late at night, and I am seating down going over the reviews and responding them. Truth to be told, I am a bit tired after the full day running around but when I read your note it brings energy in me. Thank you very much for taking the time to write about us and... More 

London
Level Contributor
63 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed April 24, 2014

Very good hotel close to the airport and 10 minutes drive from the Medina. Overall a good experience but lacking in Moroccan charm. Called reception three times regarding a car booking but was never called back - even after being promised i would be. Not what i would expect from the Four Seasons. Room service was an odd experience as... More 

Was this review helpful? Yes 1
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review

Dear SimonLiebel, Please please let me know if you come back to Morocco or Marrakech. I would love to recuperate the couple of times that we fail. My direct email address is felix.murillo@fourseasons.com. Respectfully, Felix More 

Phoenix, AZ
Level Contributor
44 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 stars Reviewed April 23, 2014 via mobile

The accommodations were lovely. However, the quality of service and the general attitude of the staff was not on part with other Four Seasons properties. In particular, my spa experience was quite disappointing. I was rushed in by an attendant and then all but abandoned. On the plus side, the hotel grounds are beautiful.

Was this review helpful? Yes 1
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review

Dear ArtiesBear, You came from so far away. I know that Verena Lasvigne our Director of Spa was following up on the timing and the missing attention of your treatment. We missed a good opportunity with you. I hope I am able to recuperate your experience at some point. Would you let me know? My direct email address is felix.murillo@fourseasons.com.... More 

Radlett, United Kingdom
Level Contributor
67 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed April 22, 2014

we ahd a great break in Marrakech and the Atlas Mountains.. never visited Morocco before.. hotel is very handy from the airport only 10 mins transfer. It looks and feels like most 4 seasons hotels I have stayed in. POSITIVES: Great bathrooms, beds, great breakfasts, and lounges, very helpful concierge, great front of house staff, awesome bars, very good pool... More 

Was this review helpful? Yes 2
Felix M, General Manager at Four Seasons Resort Marrakech, responded to this review

Dear paulsennet, I loved going over your review, it is very straight forward and very correct. Easter has been terrific. To see all the families around the Resort enjoying the pools, the gardens, etc. It was a bit crazy at times when all the families were around the pool. I am sorry if at times we may have been overwhelmed,... More 

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