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Palais Jena & Spa

Certificate of Excellence
Route de l'Ourika Km 8, Tasseltant, Marrakech 40000, Morocco
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Palais Jena & Spa
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92 Reviews from our TripAdvisor Community

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2
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • French first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (19)
  • Jun-Aug only
    (19)
  • Sep-Nov only
    (29)
  • Dec-Feb only
    (25)
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2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Very clean spacious rooms with excellent air conditioning. Great at arranging activities. Friendly staff that accommodate your needs. The environment is beautiful and well maintained. I would definitely come here again.

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1 review
4 of 5 stars Reviewed May 2, 2015 via mobile

We stayed for 2 weeks in april and we had a lovely time. The weather was gorgeous (averaging 30*C), The staff were friendly and helpful, the rooms were cleaned every single day to a good standard and the hotel itself was modern, cosy and clean but still with an air of traditional marrakech. The grounds are pretty with roses and... More 

Was this review helpful? Yes
kabile E, Responsable relations clients at Palais Jena & Spa, responded to this review
Google Translation

Merci pour votre avis si enthousiaste. Nous sommes heureux de vous avoir procuré un agréable séjour. Nous transmettons vos félicitations... More 

London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 15, 2015

We stayed at the Palais Jena in March 2015. The position of the hotel was ideal for us as it was far enough away from the city centre but a cab ride away from the busy market. Rooms were clean and tidy with a small garden area, everything worked in the room although there was no room safe so valuables... More 

Was this review helpful? Yes 1
kabile E, Responsable relations clients at Palais Jena & Spa, responded to this review
Google Translation

Merci pour votre avis si enthousiaste. Nous sommes heureux de vous avoir procuré un agréable séjour. Nous transmettons vos félicitations... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 26, 2015

We booked hotel outside center to rest in calm and enjoy spa hamam and swimming pool indoor but it was in repair No excuse and making spa&co in a same group hotel was a don't care option And a new swimming pool was started in garden, a big hole was done and no security or advise, it s very dangerous... More 

Was this review helpful? Yes 1
kabile E, Responsable relations clients at Palais Jena & Spa, responded to this review
Google Translation

Nous apprécions que vous ayez pris le temps de poster votre avis. Nous tenons compte de toutes les remarques qui... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed March 20, 2015

Hotel was great value clean and friendly. The breakfast was quite substantial. The only drawback is that it is 8 kilometres from Marrakech. There is a bus stop 100 metres from the hotel but on the walk to the stop there are children who pull up beside you on their bikes looking for money. This is very intimidating. Also make... More 

Was this review helpful? Yes 2
kabile E, Responsable relations clients at Palais Jena & Spa, responded to this review
Google Translation

Merci pour votre avis si enthousiaste. Nous sommes heureux de vous avoir procuré un agréable séjour. Votre satisfaction est notre... More 

London, United Kingdom
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 17, 2015

Having recently stayed in the most awful hotel in my life in Turkey, I was very reluctant to take a risk on another Arabic hotel albeit in a wholly different country. All I wanted was a bit of peace and quiet with, hopefully, some sunshine, decent food and a half decent room. Palais Jena promised to be Four Stars but... More 

Was this review helpful? Yes 2
kabile E, Responsable relations clients at Palais Jena & Spa, responded to this review
Google Translation

Merci pour votre avis si enthousiaste. Nous sommes heureux de vous avoir procuré un agréable séjour. Nous transmettons vos félicitations... More 

Hannover, Germany
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed February 25, 2015

We stayed at Palais Jena, in Feb 15, for five days, half board and had an excellent stay. If we return to Marrakesch, we would definately stay at the Jena. The food was excellent, with a simple continental breakfast and superb supper. Supper always had two choices, ranging from tagine to lamp chops. The staff could not have been more... More 

Was this review helpful? Yes 3
kabile E, Responsable relations clients at Palais Jena & Spa, responded to this review
Google Translation

Merci pour votre avis si enthousiaste. Nous sommes heureux de vous avoir procuré un agréable séjour. Nous transmettons vos félicitations... More 

Eastbourne East Sussex England
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 20, 2015

We stayed only for four nights on a short early break. This hotel was so clean, with staff who all went out of their way to make such a pleasant short stay. The weather had just started to warm up, and the room had very efficient air conditioning to keep the chill off, and in the public areas the staff... More 

Was this review helpful? Yes 1
kabile E, Responsable relations clients at Palais Jena & Spa, responded to this review
Google Translation

Merci pour votre avis si enthousiaste. Nous sommes heureux de vous avoir procuré un agréable séjour. Nous transmettons vos félicitations... More 

Camberley, United Kingdom
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed February 10, 2015

We visited on a budget weekend early February, unfortunately the weather was not kind so what was planned as a 'chill by the pool' weekend, turned into a chilly excursion based weekend. Temperatures were about 13 - 15 deg C Unfortunately the hotel was cold! The air con in our clean and basic room could be turned up, but as... More 

Was this review helpful? Yes
kabile E, Responsable relations clients at Palais Jena & Spa, responded to this review
Google Translation

Merci pour votre avis si enthousiaste. Nous sommes heureux de vous avoir procuré un agréable séjour. Nous sommes navré que... More 

London, England, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 6, 2015

We booked in to this hotel as part of a package, thinking we'd get something comfortable but average. Instead we found that we'd got a great hotel, exrtremely comfortable, with staff who bent over backwards to be helpful. The hotel was 8km from the centre of Marrakesh, but we found that an advantage as the hotel was so peaceful. It's... More 

Was this review helpful? Yes
kabile E, Responsable relations clients at Palais Jena & Spa, responded to this review
Google Translation

Merci pour votre avis si enthousiaste. Mimi, le chat de l'hôtel, est très heureux d'avoir de vos nouvelles. Nous sommes... More 

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