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Sofitel Marrakech Palais Imperial

Travelers' Choice award winner
Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
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Sofitel Marrakech Palais Imperial
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1,283 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
  • All months
    (1283)
  • Mar-May only
    (309)
  • Jun-Aug only
    (266)
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There are newer reviews for Sofitel Marrakech Palais Imperial
See the most recent reviews
Bloomfield Hills, Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 30, 2015

I was part of an Odysseys Unlimited tour group. The hotel is beautiful, the pool area sublime. We had an afternoon off and I spent it at the pool and in the pool. So relaxing! My lovely room overlooked the pool, and it also had a balcony, which was secluded and shaded. The decor everywhere, including the beautiful restaurants, was... More 

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Glasgow, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2015

Sofitel has always been a favorite but this Hotel was the one that "Burst the bubble". Tardy and tired decoration was only matched by the staff's lack of care for their clients and service. As far as I am concerned this was an expensive mistake which will never be repeated. The Location was great, the city is marvelous, and most... More 

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AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, Thank you so much for your magnifique comment very encouraging for us in other to better serve you during your next stay. Best regards Ahmed Benkirane Directeur d'hôtel More 

palermo
Level Contributor
94 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed May 20, 2015

When you book a room in 5 stars you feel it will be the best ! Unfortunally it s started badly first we booked a car to pic us at the airport because our flight will land late in yhe night...no car ..then my room was nt available because they can t find my booking so they asked my credit... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

atlanta
Level Contributor
46 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed May 17, 2015

My wife and I spent three nights in this wonderful hotel. Our room was very comfortable and attractive, with a large modern bathroom containing a tub and separate shower, and a balcony overlooking the pool area. The room was quiet, with good windows, although we could faintly hear the music from the pool area - however, the music stops promptly... More 

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, thank you so much for your magnifique comment very encouraging for us in other to better serve you during your next stay. Best regrads Ahmed Benkirane Directeur d'hébergement More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 8, 2015

If you don't speak French, don't come here. Upon check in, they asked us to wait and sit by the couches, and they will bring tea. No tea came. 30 minutes later I noticed they were checking in people that came after us. I asked if we could check in, and we waited 30 more minutes. We arrived to our... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review
Google Translation

Cher hôte, Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Marrakech Cependant, nous sommes désolés que... More 

Baldock, England, United Kingdom
Level Contributor
6 reviews
4 of 5 stars Reviewed May 7, 2015

Had a great stay. Beautiful hotel, fantastic restaurants, amazing breakfasts, great value stay. Around pool was impossible to get service. Lots of bodies but nobody doing anything. Had to call housekeeping several times over 2 days just to get face flannels replaced. The hotel very generously left a beautiful desert and flowers in our room for our wedding anniversary but... More 

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Liverpool, United Kingdom
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed May 1, 2015

As a first time visitor to Marrakech we wanted somewhere central to the action but peaceful and relaxing at the same time. This hotel was the perfect combination. In May the temperature is still hot enough to be oppressive for an Englishman so the location gives opportunity to chill by a pool during the day and then venture out and... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, First of all I would like to thank you for your magnifique comment regrading your stay with us. this comment will encourage us in other to better serve you during your next stay. Ahmed Benkirane Hotel manager More 

Level Contributor
4 reviews
2 of 5 stars Reviewed April 26, 2015

Turns out we are not riad people so chose to spend some time at Sofitel instead! Paid 400dirhams each for standard guest pool access, 500dirhams for luxury guest pool access. Go for standard until they clean the infinity pool!! Have to disagree with others re pool staffing comments, staff in both areas were fantastic both days! Couldn't do enough to... More 

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AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, I am sorry that such services did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.... More 

nyc
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed April 25, 2015

The Sofitel Marrakech Palais in Marrakech is somewhat of an oasis just outside the medina (just a 5 minute walk) in the Hivernage neighborhood. The classic decor has many Moroccan features with a french influence. My king bed room overlooked the pool area with a view of the High Atlas Mountains (off in the distance). My third floor room was... More 

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AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review
Google Translation

Cher hôte, Il n’y a pas de mots pour décrire mon ressenti face à votre commentaire si élogieux ! Votre... More 

Dubai, United Arab Emirates
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed April 24, 2015

A lovely hotel with extremely helpful friendly staff and is ideally located close to the souk. The pool areas are excellent as is the hotel interior. The breakfast buffet could be better with more choices. Well worth a visit.

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review
Google Translation

Cher hôte, un grand merci pour votre merveilleux retou reliant entre satisfaction et compliments. Nous espérons vous revoir bientôt pour... More 

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