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Sofitel Marrakech Palais Imperial

Travelers' Choice award winner
Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
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1 room 1 guest
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Sofitel Marrakech Palais Imperial
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1,307 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We had the most memorable experience at Sofitel. After having a terrible experience at another hotel we booked in to the Sofitel and it was fantastic! The staff are absolutely fabulous, the property is stunning!

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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I am a sofitel fan and an accor platinum card holder. Have been a regular client of sofitel Marrakech for years but really have to say have been truly disappointed by the quality of the food which has become really appalling. And totally overpriced : for example 40 eur for a very average risotto with 3 shrimps. It seems the... More 

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1 review
5 of 5 stars Reviewed 3 weeks ago

This is the first review I write but I feel it would be unfair not to rave about the hotel and the quality of its customer service..Each of the staff was perfect and ready to help !! But I have to give a particular thumbs up to Saad. He was the person who did our check in and check out... More 

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Paris
Level Contributor
7 reviews
2 of 5 stars Reviewed 3 weeks ago

Facilities are pleasant. we enjoyed the 3 swimming pools and had lunch every day by the pool . Food and staff are ok though over priced . Rooms were tiny and frankly quite old , the corridors look also poor maintained for a Sofitel. However the worst of all was the guests staying at the time at the hotel. Please... More 

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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Having travelled extensively all over the world, I only write reviews of hotels when are extremely good, or extremely bad, and this hotel is extremely good and is worth mentioning to my fellow travelers. The hotel has several positive elements, a great location is one of them, as it is only a 5 minute drive from Marrakech Train station and... More 

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Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Pros: Room are clean and nice. Location is almost perfect (far away from noisy Medina) Very good pool for small babies. Very good baby club. Cons: Rude staff at reception Worst room service (you need to wait 50 minutes to receive bottle of water, or to stay on room service line for 20 minutes) Expensive drinks (6.5 EUR for small... More 

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Taunton, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

the Sofitel Marrakech is situated in a quiet part of the City within easy reach of the main attractions. On arrival guests are are made to feel very welcome by the reception staff. The hotel manager and the Guest Relation Manager are approachable and willing to solve any problems however small. Depending on where one chooses to eat either in... More 

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Bern, Switzerland
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed July 12, 2015

On a whim, I decided to spend the weekend in Marrakech and ended up booking at the Sofitel Marrakech Palais Imperial. The hotel is conveniently located within a short taxi ride from the Medina and Gueliz. Whilst the Sofitel has potential, it is let down terribly by complacent management and aloof staff members who virtually acknowledge no guests in passing.... More 

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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed July 6, 2015

I have just returned from Marrakesh yesterday evening after a 4 night stay with my girlfriend at Sofitel Marrakech Palais Imperial. We had high expectations after carefully selecting a hotel we associated with a luxury chain. On arrival we were delighted with the look and feel of the hotel. We were informed that our room was available early as the... More 

Was this review helpful? Yes 3
Surrey, England
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 5, 2015

Great breakfast buffet Staff friendly Day beds on balcony lovely (needed a clean ) Room service meals - average Restaurant meals - average Location - good Amenities - very good Bathrooms a bit tired Quiet and relaxing Overall very good

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