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All 460 Marrakech hotels

Sofitel Marrakech Palais Imperial

5.0 of 5 Hotel   |   Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
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Ranked #271 of 460 hotels in Marrakech
A recent review
3 of 5 stars reviewed 3 days ago
Dave W Rugby, United Kingdom
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705 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
Rugby, United Kingdom
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Expensive, stunning to look at, but the service is woeful! We stayed in a suite and had a so-called butler, but we saw him once and had to ask for everything! Reception is chaotic; much patience needed!

Review collected in partnership with Accorhotels.com

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Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Mister Dave, Thank you for taking the time to tell us about your experience at Sofitel Marrakech Imperial Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More

Luxembourg City, Luxembourg
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 3 days ago NEW

I've been staying for 1 week, with a friend. + The hotel looks nice from the outside; really nice pool area with a wide pool surrounded by comfortable beds, pillows. palm trees and Bougainville complete the picture. The garden area has hamakas, and dehors. The breakfast is really good and you'll find lots of different food ( both european and... More

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Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Shower, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More

Albuquerque, New Mexico
Contributor
14 reviews 14 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Beautiful property, plenty of guys opening doors and greeting you. Had a group dinner upon arrival that was serviced by one waiter for 22 people. Took an hour and a half to eat. Later in our three night stay, we had to get our key fixed as it was inoperable (all 15 rooms had to be done). We arrived back... More

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Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear M.Infabngr, Thank you for taking the time to tell us about your experience at Sofitel Marrakech Imperial Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More

Manhasset, New York
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

We had a very pleasant stay at the Sofitel Marrakech. The wait staff at Les Jardins were terrific in every respect. We had the pleasure of being served by Fatima who was incredible as a professional and as a lovely person. Rachida, Hicham, Brehim and Said were also terrific. Overall it was a really nice stay and the staff could... More

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Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Mister Philip We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality... More

New York City, New York
Senior Contributor
32 reviews 32 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This hotel is not five stars and is not luxury as they describe in their own name! I could not believe the expensive prices for the quality of food, beverages,service, and rude staff! Besides breakfast buffet, food takes very long to prepare and it is not up to par! (It taste like dog food).I had to go to other hotels... More

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Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Mrs Katherine, Thank you for taking the time to tell us about your experience at Sofitel Marrakech Imperial Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 1 week ago

We had the most marvelous experience! The breakfast staff was incredible and the food was delicious! Fatima, the waitress at the breakfast is so personable and went above and beyond attending to our desires, and building a friendly relationship with us and our children. We give her five stars! Ibrehim and Zinedine were extremely helpful as well. We love the... More

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Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review
Google Translation

M.Kalli , Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Marrakech Palais Impérial. C’est avec grand... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 1 week ago

We stayed at the hotel for ten nights. Whilst the surroundings are nice the attitude of the staff is somewhat different. If you do not tip them at every possible moment then they do not like it. I asked for my golf clubs to be stored in the luggage room and was astounded to find they had been left out... More

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Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Mister Auj, Thank you for taking the time to tell us about your experience at Sofitel Marrakech Imperial Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

Abdelilah restaurant oasis was very warm and friendly and nothing was too much trouble. The food was delicious. The hotel staff were also very helpful. The general manager was always walking round making sure everyone was happy

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Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review
Google Translation

M. Jackalols Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Marrakech Palais Impérial. C’est avec grand... More

1 review
2 of 5 stars Reviewed 2 weeks ago

To drive up to the hotel then it stands out, amazing, lobby and reception continues the wonderful impression. 2 adults and a 6 year old, our room booked was a luxury suite yet they had not sorted my sons bed, we were given a ground floor room in a corner, near the maintenance entrance, the patio doors did not lock... More

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Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Mister David; Thank you for taking the time to tell us about your experience at Sofitel Marrakech Imperial Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important... More

Rome, Italy
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Nice hotel, good location and great staff!!! Special thanks to Lamia at guest relation dept. and Zacaria on the swimming pool! We love also So club, best place for a drink and dancing... Giuseppe P.S. May be the rooms could be renoveted...

Was this review helpful? Yes 1

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Additional Information about Sofitel Marrakech Palais Imperial

Also Known As:
Sofitel Marrakech Palais Imperial Hotel
Sofitel Marrakech Palais Imperial Hotel Marrakech
Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#14 Business Hotel in Marrakech
#73 Family Hotel in Marrakech
#103 Luxury Hotel in Marrakech
#165 Romantic Hotel in Marrakech
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Official Description (provided by the hotel):
Sofitel Marrakech Palais Imperial stands out as a landmark in the heart of Marrakech with a striking architecture inspired by Arabian-Mauresque palace. It is close to historical monuments including the famous Jema El Fna square and less than 15 minutes far from Marrakech Menara airport. Let yourself be carried away by the palace atmosphere which makes Sofitel an ideal place for a romantic or family getaway. ... more   less 
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