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Sofitel Marrakech Palais Imperial

5.0 of 5 Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
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Sofitel Marrakech Palais Imperial
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Sofitel Marrakech Palais Imperial
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1,111 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Birmingham, United Kingdom
1 review
5 of 5 stars Reviewed 2 days ago NEW

Sofitel Marrakesh January 2015: My wife and I stayed here for 4 days in January 2015. We had a very pleasant stay; the room we had a very nice room facing the swimming pool. The hotel was very clean and modern and the staff were more than accommodating. I would like to especially mention the following member of staff in... More 

Was this review helpful? Yes 1
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, Thank you so much for your magnifique comment regarding your stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great service, very warm and welcoming staff Sakina at so night lounge restaurant went out of her way to accommodate us, she was very patient! Somaya Fatima Hasan Hamza Rashid, Rachida at the breakfast restaurant were very friendly and were always at our service, no request was an issue. An ideal place to stay to go to markets, shopping mall... More 

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Frankfurt, Germany
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We apreciated the friendly staff, the hotel gives you the feeling of being in an oasis of peace, everyone will say'bonjour 'and everyone is very caring. Also, discover the new restaurant ULTIMATE (in the first floor) : excellent service. thanks to Omar, Mohammed and Sofia, you are a very nice team, good luck

Was this review helpful? Yes 2
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, Thank so much for your swety comment wich I apreciate alot. All my team are happy to hear your news and especially to feel your satisfaction regarding your stay with us. Sincerely, Ahmed Benkirane Hotel Manager More 

London, United Kingdom
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Sofia is a very welcoming person, since the check in, she made us feel very welcome after that we went for a tour in the hotel, she explained everything. Spa was good. Thanks to said at the breakfast zidane and cheif zeiinti . the staff at the restaurant do not speak English very well but they do a great job.... More 

Was this review helpful? Yes 3
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest , Thank you so much for your comment, It is a really encouraging for us inother to do better during your next stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We arrived at dusk on the Monday. J had been here the previous October. A and I liked the look, smell and feel of the place immediately. Outside the birds were making a ruckus as hundreds of them fought for their roosting perches among the greenery climbing up the back of the hotel. We found the majority of the staff... More 

Was this review helpful? Yes 1
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, First of all I would like to thank you for your coment wich I apreciate so much. I am very happy that we have succed to make you feel a magnifique experience ,. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ahmed Benkirane, Hotel... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I have been a very loyal customer of Sofitel for the last 8 years, since we are from Casablanca it's only two hours away. Unfortunately in the last years we notice the standards of the hotel went down a bit, it become a bit noisy especially around the swimming pool area( summer time and vacations). I don't know why they... More 

Was this review helpful? Yes 1
Ahmed B, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of... More 

Singapore
Top Contributor
52 reviews 52 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

On entering the hotel, one is struck by how luxurious the hotel lobby is. There are two lobbies and the decor is completely different. There is nice art and we could feel we were in a five star hotel. Breakfast was a lot of food for what seemed like hardly any guests. Big pool area and large deck chairs but... More 

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Geneva, Switzerland
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We are seasoned world travelers and highly acustomed to 5 star and luxury hotels. Our last experience at the Sofitel, Marrakech was the worst experience with hotel management ever. I would like to single out the Hotel General Manager, Mr. Benkirane. We have tried to talk to him for 8 days regarding issues we were having with our stay at... More 

Was this review helpful? Yes 2
New York City, New York
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Extremely attentive staff. Breakfast spread is amazing. After touring the chaotic Medina the hotel which is in walking distance, serves as a relaxing oasis. We were traveling with a 5 year old and took advantage of the hotel kids club. Two points regarding the kids club... make certain there is a staff member that speaks your child's language and do... More 

Was this review helpful? Yes
Top Contributor
73 reviews 73 reviews
37 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel it's awesome , the breakfast buffet one of the richest i've ever seen. Rooms ok, but what surprises is the discontinuity of the service. A parte from Mohamed Atoul, always ready to help, hostesses and stewards can be very very professional or very unprofessional and useless. The room service can be good or very bad several times in... More 

Was this review helpful? Yes 3
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Additional Information about Sofitel Marrakech Palais Imperial

Address: Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Marrakech Palais Imperial 5*
Number of rooms: 207
Reservation Options:
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Also Known As:
Sofitel Marrakech Palais Imperial Hotel Marrakech
Hotel Style:
#16 Business Hotel in Marrakech
#71 Family Hotel in Marrakech
#93 Luxury Hotel in Marrakech
#96 Spa Hotel in Marrakech
#134 Romantic Hotel in Marrakech

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