We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sofitel Marrakech Palais Imperial

Travelers' Choice award winner
Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
Hotel amenities
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sofitel Marrakech Palais Imperial
Professional photos View all
Browse nearby
Sofitel Marrakech Palais Imperial
Write a Review

1,249 reviews from our community

Traveler rating
    774
    254
    127
    64
    30
See reviews for
237
426
41
112
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (1249)
  • Mar-May only
    (305)
  • Jun-Aug only
    (236)
  • Sep-Nov only
    (318)
  • Dec-Feb only
    (390)
All months
palermo
Top Contributor
94 reviews 94 reviews
26 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed 1 week ago

When you book a room in 5 stars you feel it will be the best ! Unfortunally it s started badly first we booked a car to pic us at the airport because our flight will land late in yhe night...no car ..then my room was nt available because they can t find my booking so they asked my credit... More 

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

atlanta
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I spent three nights in this wonderful hotel. Our room was very comfortable and attractive, with a large modern bathroom containing a tub and separate shower, and a balcony overlooking the pool area. The room was quiet, with good windows, although we could faintly hear the music from the pool area - however, the music stops promptly... More 

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, thank you so much for your magnifique comment very encouraging for us in other to better serve you during your next stay. Best regrads Ahmed Benkirane Directeur d'hébergement More 

Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

If you don't speak French, don't come here. Upon check in, they asked us to wait and sit by the couches, and they will bring tea. No tea came. 30 minutes later I noticed they were checking in people that came after us. I asked if we could check in, and we waited 30 more minutes. We arrived to our... More 

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review
Google Translation

Cher hôte, Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Marrakech Cependant, nous sommes désolés que... More 

Baldock, England, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

Had a great stay. Beautiful hotel, fantastic restaurants, amazing breakfasts, great value stay. Around pool was impossible to get service. Lots of bodies but nobody doing anything. Had to call housekeeping several times over 2 days just to get face flannels replaced. The hotel very generously left a beautiful desert and flowers in our room for our wedding anniversary but... More 

Was this review helpful? Yes
Liverpool, United Kingdom
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a first time visitor to Marrakech we wanted somewhere central to the action but peaceful and relaxing at the same time. This hotel was the perfect combination. In May the temperature is still hot enough to be oppressive for an Englishman so the location gives opportunity to chill by a pool during the day and then venture out and... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, First of all I would like to thank you for your magnifique comment regrading your stay with us. this comment will encourage us in other to better serve you during your next stay. Ahmed Benkirane Hotel manager More 

Reviewer
4 reviews 4 reviews
2 of 5 stars Reviewed 4 weeks ago

Turns out we are not riad people so chose to spend some time at Sofitel instead! Paid 400dirhams each for standard guest pool access, 500dirhams for luxury guest pool access. Go for standard until they clean the infinity pool!! Have to disagree with others re pool staffing comments, staff in both areas were fantastic both days! Couldn't do enough to... More 

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, I am sorry that such services did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.... More 

nyc
Top Contributor
65 reviews 65 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The Sofitel Marrakech Palais in Marrakech is somewhat of an oasis just outside the medina (just a 5 minute walk) in the Hivernage neighborhood. The classic decor has many Moroccan features with a french influence. My king bed room overlooked the pool area with a view of the High Atlas Mountains (off in the distance). My third floor room was... More 

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review
Google Translation

Cher hôte, Il n’y a pas de mots pour décrire mon ressenti face à votre commentaire si élogieux ! Votre... More 

Dubai, United Arab Emirates
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

A lovely hotel with extremely helpful friendly staff and is ideally located close to the souk. The pool areas are excellent as is the hotel interior. The breakfast buffet could be better with more choices. Well worth a visit.

Was this review helpful? Yes
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review
Google Translation

Cher hôte, un grand merci pour votre merveilleux retou reliant entre satisfaction et compliments. Nous espérons vous revoir bientôt pour... More 

Buenos Aires, Argentina
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed 4 weeks ago

So many things went wrong that I don't even know where to start. Pictures are worth 1000 words... A bathtub that didn't drain, a dead ant on the towel that was there the whole week, people coming into my room after midnight, apparently staff staying over, drunk. No apologies, no solutions, no nothing. And like other guest mentioned if you... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

dear guest, We very much appreciate your comments regarding your stay at Sofitel Marrakech . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However,... More 

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

In summary this hotel could be amazing, however it suffers from the worst service ever, this is made even worse by the expectations of Sofitel's and the experience which we all expect. The hotel itself is in a great location. If you are looking for a really nice hotel with a great pool to relax this has it, it is... More 

Was this review helpful? Yes 2
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, We very much appreciate your comments regarding your stay at Sofitel Marrakech Imperial . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

749 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (398)
Viewed
Hotel & grounds (86)
Viewed
Room/suite (62)
Viewed
Dining (19)
Viewed
View from room (33)
Viewed
Pool/beach area (65)
Viewed
Bathroom (22)
Viewed
Business center/function rooms (2)
Viewed
Family/play areas (2)
Viewed
Other (107)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (295)
Viewed
Amenities (24)
Viewed
Junior Suite with Balcony (57)
Viewed
Pool (32)
Viewed
Prestige Suite with Balcony (88)
Viewed
Restaurants and Bars (32)
Viewed
Spa Pool (9)
Viewed
The Hotel (53)

Management photos: Courtesy of the property manager

Viewed
All management photos (56)
Viewed
Hotel & grounds (13)
Viewed
Room/suite (9)
Viewed
Dining (2)
Viewed
Other (32)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay