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Sofitel Marrakech Palais Imperial

Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
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1 room 1 adult
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Sofitel Marrakech Palais Imperial
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1,398 Reviews from our TripAdvisor Community

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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Stayed here for a couple of nights. Obe of the best luxury hotels in Marrakesh. Slightly more expensive then its competitors but you certainly get what you paid for. Outstanding service. Delicious food and awsome to get away from busy streets of marrakesh

Helpful?
Thank Jawaad S
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

It was my first time to visit Marrakech and Morocco, it was a short visit by I really enjoyed Marrakech and the hotel. Sofitel is a very nice hotel with a chic lobby, helpful concierge and delicious breakfast. Would definitely stay there again next time I visit Marrakech.

Helpful?
Thank karim m
Brooklyn, New York
Level Contributor
355 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you like a huge, impersonal hotel with glitzy decor filled with shopping, this is the one for you. It's located near all the other major hotels. The room was fine with nice views of the pools and outside patios. The bed however was hard as a rock with a thick mattress pad on top. The problem was the mattress... More 

Helpful?
Thank NJB1165
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, I thank you for sharing your review. I am really glad to hear that you have enjoyed our ambience and our restaurant as we genuinely love to pamper all our guests. However, I am sorry to learn that the standard of the room did not meet your expectations. Let me inform you that a renovation plan is organized... More 

London, United Kingdom
1 review
5 of 5 stars Reviewed 4 weeks ago

Fabulous Property with second to none service. Although I knew about Moroccan hospitality but, I was esxtremely impressed by the attention of all the porters to the General Manager Mr Benkirane. I stayed there for 3 nights and I would definitely recommend it as place to stay in when visiting Marrakech. Specail thanks to Nadia and Hind.

Helpful?
Thank Hamida H
AhmedBenkirane, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, Thank you very much for your positive feedback. It is a real pleasure to read your compliments. Our quality of service is Paramount and our teams are working every day to bring you the best. This is something we pride ourselves on and I am glad that the hard work of my colleagues does not go unnoticed. We'll... More 

Mumbai (Bombay), India
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 4 weeks ago

we have stayed there for 3 nights from 22nd to 24th december in a group of 21 members and reached there from fes but to our surprise no porter was available for shifting our luggage in the room and allocation of rooms were made very late although we have checked at ard 6pm. i have been alloted a room with... More 

Helpful?
Thank nar narayan S
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, As for the incident, please accept my apologies for the inconveniences caused to you, I can assure you that I have immediately reviewed this point with the teams involved. We highly value feedback as it is what enables us to keep improving our services. I hope we will have the opportunity to welcome you back and prove to... More 

Marrakech, Morocco
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 5 weeks ago

relaxing place to stay, big swimmingpool where u can relax but my favorite place is the vip pool on the roof where you ll enjoy a terrific cocktail strawberries & champagne, i forgot the name but was amazing ;-)

Helpful?
Thank REDBAZAAR
AhmedBenkirane, General Manager at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, I thank you for your positive feedback. I am really glad to hear that you have enjoyed so much the pool on the roof, The Utlimate Pool. Our teams work hard every day to bring you an exceptional service and it is a pleasure to know that you enjoyed this moment. We look forward to welcoming you back... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 29, 2015

We stayed at this property following a stay at the beautiful Palais Faraj in Fes. When comparing the two, they could not be more different. Sofitel Pros: Great breakfast Lots of amenities (for us, the pool was the only amenity we found useful) Great programs for kids (my 4 year old would not let us leave her alone) Beautifully decorated... More 

Helpful?
Thank April W
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, Thank you so much for taking the time to share the comparaison following your recent stay with us. I was disappointed to note that the sounddamping has not live up to your expectations. We work hard to make each and every guest's stay special at Sofitel Marrakech. We hope to have the pleasure in welcoming you back at... More 

London, United Kingdom
Level Contributor
53 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed December 16, 2015 via mobile

Stayed at this Hotel on a number of occasions, the most recent during this quiet period before Christmas. Hotel in general is of a good standard throughout, a main large reception area which initially can appear confusing even intimidating to the first time visitor. For those whose natural direction is poor the layout can also be confusing at first however... More 

Helpful?
Thank JDH50
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, Many thanks for taking the time to leave your feedback following your recent stay at Sofitel Marrakech Palais Impérial. I was so pleased that you got to experience all the facilities of the hotel and to also read that you enjoyed the service you received. Let me inform you that a room renovation plan is scheduled for the... More 

Nice, France
Level Contributor
64 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed December 13, 2015

I didn t lodge here but i had a wine experience. The staff is very warming and welcoming. Very chic and the place is simply breathtaking! The guy that take care of my wishes was simply perfect. Manners. I just have to complain of a girl (possibly the manager of the hostess) that i was in the middle of the... More 

Helpful?
Thank Dan H
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, Thank you for taking the time to review your recent visit to Sofitel Marrakech Palais Impérial. I look forward to sharing your comment with our Bar men's staff. Please accept my assurance that I have spent time with the hostess's manager and have reviewed the specific points you raised. I look forward to welcoming you at restaurant or... More 

Kuala Lumpur, Malaysia
Level Contributor
72 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed December 12, 2015 via mobile

I thought Algiers Sofitel was the worst but this can compete with the former . We checked in around 3.30 pm but got our rooms after an hour , though the reception desk had only 1 customer and at least 6 staff but we were made to wait for an hour ,the staff were confused and asked for booking confirmation... More 

Helpful?
Thank bibiNfifi
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear Guest, i am most grateful for your feedback, which is such a valuable source of information for me, regardless of wheter it is good or bad, and helps me monitor the service we provide. I am aware that following your stay we exchanged correspondence in which you raised your concerns and allowed me to follow these up with my... More 

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