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Sofitel Marrakech Palais Imperial

Travelers' Choice award winner
Rue Harroun Errachid | Hivernage, Marrakech 40000, Morocco
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Sofitel Marrakech Palais Imperial
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Sofitel Marrakech Palais Imperial
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1,239 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

A lovely hotel with extremely helpful friendly staff and is ideally located close to the souk. The pool areas are excellent as is the hotel interior. The breakfast buffet could be better with more choices. Well worth a visit.

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Buenos Aires, Argentina
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

So many things went wrong that I don't even know where to start. Pictures are worth 1000 words... A bathtub that didn't drain, a dead ant on the towel that was there the whole week, people coming into my room after midnight, apparently staff staying over, drunk. No apologies, no solutions, no nothing. And like other guest mentioned if you... More 

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London, United Kingdom
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

In summary this hotel could be amazing, however it suffers from the worst service ever, this is made even worse by the expectations of Sofitel's and the experience which we all expect. The hotel itself is in a great location. If you are looking for a really nice hotel with a great pool to relax this has it, it is... More 

Was this review helpful? Yes 1
london
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

The highlight of the trip was the butler, Mustafa, who came with the suite. Anything we needed, restaurants or massages, he booked it, also giving us some really good suggestions. Hotel is so convenient to walk to the Medina. The pool area is spacious and comfortable with huge beds for sunbathing. It feels old French colonial, good for families and... More 

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AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, Thank you so much for your comment very important to us in other to better serve you during your next stay. I will share your comment with the whole sofitel team especiallt your butler mustapha. Best regards Ahmed Benkirane Hotel manager More 

San Francisco, California
Top Contributor
99 reviews 99 reviews
32 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Our tour group chose this hotel for us to stay. I paid the single supplement and was assigned a room all to myself. The good news stopped here. My room faced the pool and garden. The view was beautiful. But the minute i walked in, i could smell a stench or foul odor near the entry of the room. I... More 

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Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed there on my last trip this march. The location is great, it's about 10 mins walk to reach that famous big market, 10 minutes taxi to their biggest mall, and about 15 mins taxi to other famous attraction. But then, 1. I got the upgraded room, the one that have a balcony facing the mount atlas, when i... More 

Was this review helpful? Yes 2
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, I am sorry that such services did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.... More 

Surabaya, Indonesia
Senior Contributor
36 reviews 36 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 1 week ago

Iam a loyal customer of Accor for several years and by far, unfortunetly Sofitel Marrakech Palais Imperial did not meet my expectation it was great start actually, as they gave me an upgrade to one of their suite because of the membership but then i felt like most of the staff dont really show warm gestures in the hotel exception... More 

Was this review helpful? Yes 1
Goring-on Thames, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We have enjoyed our five night break at this hotel. Probably only niggle I would have is that when we asked the Concierge how long it would take to get to a particular restaurant he said it would take at least half a hour. It was only in the Medina. He recommended the Italian down the road (I wonder why!!!!).... More 

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AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, Thank you so much for your comment regrading your stay with us. I am very sorry that such services did not meet your expectation ,please be sure that the necessary measure had been taken in other to avoid such inconvinience. Best regrads Ahmed Benkirane hotel maneger More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Myself and 3 girlfriends have just come back from a 3 night stay for my 40th birthday. All I can say is WOW!! Fantastic hotel!! The staff (especially Sofia the manager) were exceptional. The location is perfect (a 10-15 min walk to the medina) or merely step outside the door for a taxi!! It is sumptuous, welcoming and beautiful. I... More 

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Johannesburg
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Third stay at this hotel. But disappointing experience this time around. The negative experience started when I checked in. Although I specifically asked for a non-smoking room, I was given a smoking one. Given that all rooms in that aisle had a garden access, apparently all the rooms on that side were evidently for smokers. Which I only realized when,... More 

Was this review helpful? Yes 1
AhmedBenkirane, Directeur général at Sofitel Marrakech Palais Imperial, responded to this review

Dear guest, Thank you for taking the time to tell us about your experience at Sofitel Marrakech . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest... More 

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