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Suite Novotel Marrakech

Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco
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Suite Novotel Marrakech
Best prices for: 1 room 1 guest
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Ranked #312 of 477 Hotels in Marrakech
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925 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
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1 review
1 of 5 stars Reviewed 6 days ago NEW via mobile

We were referred to this hotel by a friend who stayed a month prior. We did not have reservations and since we were visiting during Ramadan there was plenty of vacancy. We showed the man at the front desk the rates being offered online upon checkout stating the rate we were being given was much higher and that we'd like... More 

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1 review
5 of 5 stars Reviewed May 21, 2015 via mobile

Great stay in the suite novotel, availabale team and friendly breakfast staff, continental breakfast and Nice pool(new sunlounger)the room is very practical and clean, the location is Just perfect, a great value for money

Was this review helpful? Yes 1
Alaa S, General Manager at Suite Novotel Marrakech, responded to this review

Dear Guest we are very pleased that you enjoyed your stay at Suite Novotel Marrakech and that the service was up to your best expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind Regards, Alaa SQUALLI General Manager More 

brisbane australia
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
2 of 5 stars Reviewed May 19, 2015

How to start a review when first hotel impression is reception Amin?-- Basically calling me a liar regarding my prepayments and my check in times when I am placing my confirmed documents in front of him. Over 3 hours delay to get into my room. A bad start which sadly has not improved much. Two days of cold showers, hot... More 

Was this review helpful? Yes 2
Alaa S, General Manager at Suite Novotel Marrakech, responded to this review

Dear Guest, May I first and foremost thank you for having shared with us your impressions about Suite Novotel Marrakech I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The missunderstanding regarding the payment of the taxes was due to the reservation provider, and a final solution is about to... More 

Travelers are raving about these Marrakech hotels

Wilmington, Delaware, USA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 16, 2015

This is about a 15-20 minute walk from the medina and is surrounded by good places to eat, a supermarket and other clubs and such. Rooms were modern probably 10 or so years ago, okay but a little worn. Desk staff nice, other staff questionable, especially ay the bar. Stairwells are disgusting. Literally used for storage and one had a... More 

Was this review helpful? Yes 1
Alaa S, General Manager at Suite Novotel Marrakech, responded to this review

Dera Guest I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The stairs are not used as a storage but we were making cleaning and bringing new beds to the rooms, A new wifi solution is set up now and it will get better, Though, we are very pleased that... More 

Belfast, United Kingdom
1 review
3 of 5 stars Reviewed May 8, 2015

Overall a good stay though with a few quirks. Room size was great and clean (thought from other reviews and pictures maybe this isn't always the case). Staff at reception were very helpful when asked for information or directions or assistance (including booking us an excursion at 11pm for a 9am pick up the following morning). Quirks were lack of... More 

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Alaa S, General Manager at Suite Novotel Marrakech, responded to this review

Dear Guest, May I first thank you for having shared with us your impressions. we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Though, we are very pleased that you enjoyed your stay... More 

Swansea, Wales, UK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 4, 2015

This was my second stay at the hotel, the first being back in 2012 and standards have slipped a great deal in that three year period. General cleanliness and hygiene seem to have almost been forgotten about, it is still as difficult as ever to find a table at breakfast [please add more tables]. The majority of staff are friendly... More 

Was this review helpful? Yes 1
Alaa S, General Manager at Suite Novotel Marrakech, responded to this review

Dear Guest, May I first thank you for your impressions about suite novotel marrakech. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Kind Regards, Alaa SQUALLI General Manager More 

Honolulu, Hawaii
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 20, 2015

The pool and breakfast in this hotel are great. It is within walking distance of the old town, but not stuck inside so you have room to breathe. They could use about 10 more employees in the front desk. The room was fine, but dirty feeling. I wouldn't go barefoot in it! The shower was stopped up and we had... More 

Was this review helpful? Yes 1
Boston, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 12, 2015

I visited the hotel for 5 days with family in April. The hotel is very basic with small rooms. The air conditioning was not working and inspite of asking multiple times it was not sorted. It was difficult to sleep at night and changed the room after 2 days but the new room was no better. It was a small... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 7, 2015

I have a number of complaints about the Suite Novotel, none more so than the attitude of the staff. Upon check-in, I stood waiting while the receptionist spoke with a colleague until I asked whether there was a problem- it was only at this point he decided to proceed with my check-in. Later that night, I called reception to advise... More 

Was this review helpful? Yes 3
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 3, 2015

Room was supposed to be available from 14.30 but was ready just after 16.00. We were asked to be patience but no excuses were offered. We booked a smoker room on quite side and were given a non smoker room on street side. Aircon did not work at all!!! When it is 37c, it is a big disappointment. After 4... More 

Was this review helpful? Yes 1
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