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Suite Novotel Marrakech

Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco
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Suite Novotel Marrakech
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Ranked #308 of 472 Hotels in Marrakech
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903 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great stay in the suite novotel, availabale team and friendly breakfast staff, continental breakfast and Nice pool(new sunlounger)the room is very practical and clean, the location is Just perfect, a great value for money

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brisbane australia
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
116 helpful votes 116 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

How to start a review when first hotel impression is reception Amin?-- Basically calling me a liar regarding my prepayments and my check in times when I am placing my confirmed documents in front of him. Over 3 hours delay to get into my room. A bad start which sadly has not improved much. Two days of cold showers, hot... More 

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Alaa S, General Manager at Suite Novotel Marrakech, responded to this review

Dear Guest, May I first and foremost thank you for having shared with us your impressions about Suite Novotel Marrakech I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The missunderstanding regarding the payment of the taxes was due to the reservation provider, and a final solution is about to... More 

Travelers are raving about these Marrakech hotels

Wilmington, Delaware, USA
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

This is about a 15-20 minute walk from the medina and is surrounded by good places to eat, a supermarket and other clubs and such. Rooms were modern probably 10 or so years ago, okay but a little worn. Desk staff nice, other staff questionable, especially ay the bar. Stairwells are disgusting. Literally used for storage and one had a... More 

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Belfast, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Overall a good stay though with a few quirks. Room size was great and clean (thought from other reviews and pictures maybe this isn't always the case). Staff at reception were very helpful when asked for information or directions or assistance (including booking us an excursion at 11pm for a 9am pick up the following morning). Quirks were lack of... More 

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Swansea, Wales, UK
1 review
2 of 5 stars Reviewed 2 weeks ago

This was my second stay at the hotel, the first being back in 2012 and standards have slipped a great deal in that three year period. General cleanliness and hygiene seem to have almost been forgotten about, it is still as difficult as ever to find a table at breakfast [please add more tables]. The majority of staff are friendly... More 

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Honolulu, Hawaii
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The pool and breakfast in this hotel are great. It is within walking distance of the old town, but not stuck inside so you have room to breathe. They could use about 10 more employees in the front desk. The room was fine, but dirty feeling. I wouldn't go barefoot in it! The shower was stopped up and we had... More 

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Boston, United Kingdom
5 reviews 5 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 12, 2015

I visited the hotel for 5 days with family in April. The hotel is very basic with small rooms. The air conditioning was not working and inspite of asking multiple times it was not sorted. It was difficult to sleep at night and changed the room after 2 days but the new room was no better. It was a small... More 

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1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed April 7, 2015

I have a number of complaints about the Suite Novotel, none more so than the attitude of the staff. Upon check-in, I stood waiting while the receptionist spoke with a colleague until I asked whether there was a problem- it was only at this point he decided to proceed with my check-in. Later that night, I called reception to advise... More 

Was this review helpful? Yes 2
2 reviews
2 of 5 stars Reviewed April 3, 2015

Room was supposed to be available from 14.30 but was ready just after 16.00. We were asked to be patience but no excuses were offered. We booked a smoker room on quite side and were given a non smoker room on street side. Aircon did not work at all!!! When it is 37c, it is a big disappointment. After 4... More 

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Alcacer do Sal, Portugal
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 25, 2015

My 4-night stay at this hotel was a perfect fit for my sight-seeing trip to Marrakech. The front desk was always helpful and friendly, and the room was spacious and very clean. The breakfast was ordinary, but that is fine - I didn't go to Marrakech for breakfast. There are a number of very good (if not a bit expensive)... More 

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