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Suite Novotel Marrakech

Rue Haroun Errachid | Quartier de l'hivernage, Marrakech 40020, Morocco
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Suite Novotel Marrakech
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Ranked #310 of 480 Hotels in Marrakech
A recent review
3 of 5 stars reviewed yesterday
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

We had too wait for over a hour to be checked in. Every time we asked we were told 10 more minutes. After a 5 hour drives we went directly take a shower to realise too late that there were not towel. We had to call 3 times and my husband finally went downstairs to pick some up.

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Exeter, United Kingdom
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The checking in process seemed a bit chaotic. The fella didn't seem to give us his full attention at all. However, the room was reasonable and the breakfast was buffet style and also had a decent choice. We took our breakfast outside and spent some time on the sun beds before the sun came out too much and it was... More 

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London, England, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very good location not far from city centre. Staff polity and friendly, rooms were spacious and clean. Breakfast was continental option, would be nice to have hot section as well. Free parking available. when we came out from the hotel we were approached by ,,tour guide,, who said was working for Hotels in area. He offered to us to take... More 

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Oakland, California
Level Contributor
55 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Rooms good, on arrival lots didnt work - got fixed eventually and if all the folk there cared as much as the poor maintenance guy the place would shine. He fixed two things (safe and TV - both no gos) but I couldnt bother him with the sink and electrics too at he hadnt eaten all day. Stale bikkies, a... More 

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Travelers are raving about these Marrakech hotels

Moscow, Russia
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 30, 2015

We arrived at the hotel on 31st December, and stayed for several times. at check-in time, and we waited for 40 minutes to get into our room. It seemed absolutely normal for the staff that we should wait, and spend our money in the bar while waiting. No one even called us when the room was ready, we had to... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 24, 2015 via mobile

We were referred to this hotel by a friend who stayed a month prior. We did not have reservations and since we were visiting during Ramadan there was plenty of vacancy. We showed the man at the front desk the rates being offered online upon checkout stating the rate we were being given was much higher and that we'd like... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2015 via mobile

Great stay in the suite novotel, availabale team and friendly breakfast staff, continental breakfast and Nice pool(new sunlounger)the room is very practical and clean, the location is Just perfect, a great value for money

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Alaa S, General Manager at Suite Novotel Marrakech, responded to this review

Dear Guest we are very pleased that you enjoyed your stay at Suite Novotel Marrakech and that the service was up to your best expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind Regards, Alaa SQUALLI General Manager More 

brisbane australia
Level Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
2 of 5 stars Reviewed May 19, 2015

How to start a review when first hotel impression is reception Amin?-- Basically calling me a liar regarding my prepayments and my check in times when I am placing my confirmed documents in front of him. Over 3 hours delay to get into my room. A bad start which sadly has not improved much. Two days of cold showers, hot... More 

Was this review helpful? Yes 2
Alaa S, General Manager at Suite Novotel Marrakech, responded to this review

Dear Guest, May I first and foremost thank you for having shared with us your impressions about Suite Novotel Marrakech I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The missunderstanding regarding the payment of the taxes was due to the reservation provider, and a final solution is about to... More 

Wilmington, Delaware, USA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 16, 2015

This is about a 15-20 minute walk from the medina and is surrounded by good places to eat, a supermarket and other clubs and such. Rooms were modern probably 10 or so years ago, okay but a little worn. Desk staff nice, other staff questionable, especially ay the bar. Stairwells are disgusting. Literally used for storage and one had a... More 

Was this review helpful? Yes 1
Alaa S, General Manager at Suite Novotel Marrakech, responded to this review

Dera Guest I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The stairs are not used as a storage but we were making cleaning and bringing new beds to the rooms, A new wifi solution is set up now and it will get better, Though, we are very pleased that... More 

Belfast, United Kingdom
1 review
3 of 5 stars Reviewed May 8, 2015

Overall a good stay though with a few quirks. Room size was great and clean (thought from other reviews and pictures maybe this isn't always the case). Staff at reception were very helpful when asked for information or directions or assistance (including booking us an excursion at 11pm for a 9am pick up the following morning). Quirks were lack of... More 

Was this review helpful? Yes
Alaa S, General Manager at Suite Novotel Marrakech, responded to this review

Dear Guest, May I first thank you for having shared with us your impressions. we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Though, we are very pleased that you enjoyed your stay... More 

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