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Dellarosa hotel suites & spa

5 Avenue Moulay El Hassan, hivernage, Marrakech 40000, Morocco
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Dellarosa hotel suites & spa
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Dellarosa hotel suites & spa
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726 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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København, Danmark
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I had a really great stay at Dellarosa hotel suites & Spa. The personnel was very friendly and serviceminded and went above and beyond what you can expect. I was upgraded to a master suite on my second day after I had asked to switch room from ground floor to something higher up. They could just have moved me to... More 

Was this review helpful? Yes
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 2 weeks ago

We've had 7 nights stay and it was very good.Hotel is in nice place, 10 minutes from medina.It was so quite and nice.Room was very tidy.And the lady in reception was so helpful.The only thing which was not nice-hidden fees then you check out(extra euro for every night) hotel does not mention that in booking! But anyway staff is very... More 

Was this review helpful? Yes
Dellarosam, Room Division Manager at Dellarosa hotel suites & spa, responded to this review

Dear guest , Thank you very much for having taken the time to write this beautiful comment on Tripadvisor. It was indeed a real pleaser to read that enjoyed your stay with us and that the hotel and our services were up to your expectation. Just for your kind information the city tax is compulsory in Morocco « 16.5 Dhs... More 

London, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

The Dellarosa hotel suites and spa is a nice hotel and we were even given an upgrade, with the reminder of course to give a good review on tripadvisor. However, like with the city of Marrakech, you need to be really really careful about your dealings with the people there. I felt like the staff were trying to rip me... More 

Was this review helpful? Yes
Dellarosam, Room Division Manager at Dellarosa hotel suites & spa, responded to this review

Dear Guest, First of all we would like to thank you for the time you sacrifice to write back your comment on tripadvisor. We regret your impressions in regards of the value of our services. Please send us your name, reservation number and the exact date of your holiday in Dellarosa hotel suites and spa. Best regards, Samira Errafii, More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Me and my wife went for our anniversary and stayed at dellarosa The stay was great, old town and new town was walking distance room was good size and all the staff were very friendly, Specially one of the manager sana elhousni She has been a great help and friendly made our stay even easier and a porter named Ahmed... More 

Was this review helpful? Yes 1
Dellarosam, Room Division Manager at Dellarosa hotel suites & spa, responded to this review

Dear guest , Thank you very much for having taken the time to write this beautiful comment on Tripadvisor. It was indeed a real pleaser to read that enjoyed your stay with us and that the hotel and our services were up to your expectation. Hopefully i will be able to greet you on your next stay with us Best... More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Before I arrived to the hotel I was a little worried due to the mixed reviews on trip advisor. We arrived on the 18th Feb and checked out 25th Feb and have to say it was a wonderful experience. The front of house staff where extremely helpful and courteous from the lady who helped plan our week with activities to... More 

Was this review helpful? Yes
Dellarosam, Room Division Manager at Dellarosa hotel suites & spa, responded to this review

Dear guest , Thank you very much for having taken the time to write this beautiful comment on Tripadvisor. It was indeed a real pleaser to read that enjoyed your stay with us and that the hotel and our services were up to your expectation. Hopefully i will be able to greet you on your next stay with us Sincerely... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed here for just 2 nights for a long weekend away having booked our holiday through Wowcher. Firstly, we were really impressed with the friendliness and helpfulness of the staff. On the whole they spoke good English, and if they did not, then they endeavoured to find another member of staff ASAP to assist us. Check-in was very quick... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

I have been there with my sister, welcomed by nice staff with tea. The restaurant was good with nice food, the staff was very friendly, the view on the atlas in the solarium was beautifull. We will come again and we already booked our next trip in dellarosa !

Was this review helpful? Yes 1
Dellarosam, Room Division Manager at Dellarosa hotel suites & spa, responded to this review

Dear Guest, It is such a pleasure to read that you enjoyed your stay at the Dellarosa hotel suite & spa and to be able to welcome you as a regular guest to Marrakech ! Thank you very much for sharing your impressions and recommendations on Tripadvisor. We have naturally shared your congratulations with the entire team. We are all... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

I just got back from marrakech with my mum. stayed at dellarosa after reading the reviews on various sites. location is great its of walking distance from all main areas. HOWEVER unless you know Arabic or French you will not enjoy your stay, because the terrible quality becomes even more frustrating when they refuse to understand what you are telling... More 

Was this review helpful? Yes 2
London, United Kingdom
Contributor
17 reviews 17 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

First impressions last...and the staff at the hotel most certainly did not leave a good impression. To avoid an essay I will just list the issues below: * Staff rude and unhelpful * Could not take our own water into the room (they confiscated ours and locked our fridge, no explanation, nothing) * Food wasn't great * Sun terrace was... More 

Was this review helpful? Yes 1
Dellarosam, Room Division Manager at Dellarosa hotel suites & spa, responded to this review

Dear Guest, Thank you for your comment in tripadvisor. we have very well noticed your disappointment regarding the product. We regret your impressions in regards of the value of our services. Please, give us a chance to show you how we can be more effective in delivering service, meeting your expectations and going further Yours Sincerely, Samira Errafii, Room Division... More 

Berlin, Germany
1 review
4 of 5 stars Reviewed 3 weeks ago

This is a very nice hotel in an incredible location, the staff in the reception was very nice and helpfull. The breakfast was good, with a friendly restaurant staff. The rooms were big. Loved it !! I recommend the hotel !

Was this review helpful? Yes
Dellarosam, Room Division Manager at Dellarosa hotel suites & spa, responded to this review

Dear guest , Thank you very much for having taken the time to write this beautiful comment on Tripadvisor. It was indeed a real pleaser to read that enjoyed your stay with us and that the hotel and our services were up to your expectation. Hopefully i will be able to greet you on your next stay with us Sincerely... More 

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