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Imperial Plaza Hotel

Abdelkrim Khattabi Avenue | Semlalia Street, Marrakech 40000, Morocco (Formerly Swiss International Imperial Plaza)
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Imperial Plaza Hotel
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Ranked #407 of 472 Hotels in Marrakech
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273 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Middlesbrough, United Kingdom
2 reviews
1 of 5 stars Reviewed 1 week ago NEW

We had a booking for 39 people. It was nightmare from day one. AC in every room was not working. Showers did not work. Electric sockets were hanging out of the wall. They did not provide the fridge in every room. The excuse was that they don't have any fridges. We had 21 rooms but people had to change their... More 

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Holel Imperial P, Directeur général at Imperial Plaza Hotel, responded to this review

Dear Madam, Thank you for your loyalty and take the time to tell us about your stay at the hotel IMPERIAL PLAZA & Spa. I would like to apologize for any inconvenience encountered during your recent stay. However, I am glad you appreciated. Finally our hotel, I hope you can give us a chance to serve you during your next... More 

ENGLAND
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

I will try to make this brief and if anyone books the hotel after reading this review you are braver than most Pro's The hotel has beds, toilets and a restaurant We travelled as part of a large group of women some with disabilities. The hotel is located far out of town, there are no amenities close by. Any travel... More 

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Holel Imperial P, Directeur général at Imperial Plaza Hotel, responded to this review

Dear Madam, dear Sir, we wanted first of all to thank you for your interest in our company. Know that your remarks were welcomed and of course taken into account. We'll try to relieve as soon as possible, so that your next stay with us will be most enjoyable. General Manager. More 

Oxford, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

We went with a group. I found the hotel is very accommodating for all ages - it has 2 fully working lifts with access to all floors and has wheel chair access. We had different Moroccan dishes every day, which was lovely and tasty. There was always help on hand when needed from staff, some people complained but it is... More 

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We went with a group of middle to old aged women, between 35-70years, and it was not accommodating for any age group whatsoever!! The food was terrible, same food served the next morning, breakfast was limited and very unhygienic. Plates were always dirty and staff were virtually non existent, and very rude if we ever did interact. We tried to... More 

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south shields
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 25, 2015

there were four of us stayed here xmas and new year 2014 we has been transfered from the sister hotel imperial holiday hotel which was even worse than this one, the rooms were dropping to bits we had no shower curtain till the last day of the holiday we had to mop the floor everyday with the towels, the food... More 

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1 review
4 of 5 stars Reviewed February 4, 2015

For my wife and myself we found the stay to be a very pleasant one. The staff were always helpful and friendly We were staying there to celebrate my wifes 50th birthday and she was made to very special The hotel is well located for shops and restaurants Thanks to everyone for making our much needed winter break a happy... More 

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London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 8, 2014

Great 4* hotel. Nice rooftop pool, Staff are very friendly and helpful. Rooms are good size, ask for a room with wifi. Not far from the local shops. You can walk to the new part where the mcdonalds etc is. Or grab a cab from o/s the hotel.

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Wales
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 26, 2014

Two middle aged sisters spending a whole week at the Imperial Plaza have good things to say. We knew we were not in the U.K. which some of your reviewers seem to forget. Perhaps foreign travel is not for them! The twin room was large and comfortable. The staff were delightful...their attitude was helpful and friendly. The food....we were on... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 22, 2014

Me and my friend decided to go to morocco very last minute. And we're so glad we did. Big love from the UK for this hotel and would not hesitate to come back again. Firstly the staff are first class. The restaurant manager was so friendly and made every effort to make sure we were happy! And Nadia is an... More 

Was this review helpful? Yes 1
2 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 1, 2014

Today is just the second day of our stay. (2 bedrooms) Arrived yesterday evening to be told the restaurant was closed so there would be no evening meal. (We are booked half board) hotel was informed of our arrival time. Duty manager arranged for us to have lunch on the hotel the following day. (WELL DONE!) Bedroom 1 TV not... More 

Was this review helpful? Yes 5
Holel Imperial P, Directeur général at Imperial Plaza Hotel, responded to this review

Dear , Thank you for taking the time to tell us about your experience at the IMPERIAL PLAZA Marrakech. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At our hotel, we strive to provide a superior service experience for every customer; your feedback is very important to us. Rest... More 

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