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Imperial Plaza Hotel

Abdelkrim Khattabi Avenue | Semlalia Street, Marrakech 40000, Morocco (Formerly Swiss International Imperial Plaza)
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Imperial Plaza Hotel
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Ranked #409 of 480 Hotels in Marrakech
A recent review
3 of 5 stars reviewed 4 weeks ago
sophb8 Swansea County, United Kingdom
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel is tired and falling apart, all plug sockets are non working or hanging out of the walls tiles and towel rails fall off the wall constantly. Hotel have signs in Arabic and French and staff English is poor at best. Pool bar is usually unmanned and can be waiting over half an hour for a drink then different... More 

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Holel Imperial P, Directeur général at Imperial Plaza Hotel, responded to this review

Dear guest, First of all, I would like to apologise for the inconvinience caused who made your stay with not very interesting. Please be sure that all the necessary measure had been taken in other to avoid such negatif remarks , and for more détails please contact me at my direct email adresse in other to clarify this desagreement: (dircteur@hotel-imperialplaza.com).... More 

Swansea County, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Booked a bit last minute, as have always wanted to visit Marrakech, and clearly jus looking for a budget week away. Location was ok, should have researched a bit better, but made the best of it. Pro's, rooms clean and fairly spacious, roof top pool great, and often the only people there. Cons, booked half board, breakfast appalling, evening dinner... More 

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed June 3, 2015 via mobile

7 night stay, was welcomed in a polite manner checked in with no headache, room was as described to us when booking. Very clean hotel through out our entire stay! All staff where polite accomidating from reception to cleaners, any thing we required staff where more then helpful. Told us average prices of travel and good areas to go, supplied... More 

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Middlesbrough, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 18, 2015

We had a booking for 39 people. It was nightmare from day one. AC in every room was not working. Showers did not work. Electric sockets were hanging out of the wall. They did not provide the fridge in every room. The excuse was that they don't have any fridges. We had 21 rooms but people had to change their... More 

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Holel Imperial P, Directeur général at Imperial Plaza Hotel, responded to this review

Dear Madam, Thank you for your loyalty and take the time to tell us about your stay at the hotel IMPERIAL PLAZA & Spa. I would like to apologize for any inconvenience encountered during your recent stay. However, I am glad you appreciated. Finally our hotel, I hope you can give us a chance to serve you during your next... More 

Travelers are raving about these Marrakech hotels

ENGLAND
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 14, 2015

I will try to make this brief and if anyone books the hotel after reading this review you are braver than most Pro's The hotel has beds, toilets and a restaurant We travelled as part of a large group of women some with disabilities. The hotel is located far out of town, there are no amenities close by. Any travel... More 

Was this review helpful? Yes 1
Holel Imperial P, Directeur général at Imperial Plaza Hotel, responded to this review

Dear Madam, dear Sir, we wanted first of all to thank you for your interest in our company. Know that your remarks were welcomed and of course taken into account. We'll try to relieve as soon as possible, so that your next stay with us will be most enjoyable. General Manager. More 

Oxford, United Kingdom
1 review
5 of 5 stars Reviewed May 13, 2015

We went with a group. I found the hotel is very accommodating for all ages - it has 2 fully working lifts with access to all floors and has wheel chair access. We had different Moroccan dishes every day, which was lovely and tasty. There was always help on hand when needed from staff, some people complained but it is... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 9, 2015

We went with a group of middle to old aged women, between 35-70years, and it was not accommodating for any age group whatsoever!! The food was terrible, same food served the next morning, breakfast was limited and very unhygienic. Plates were always dirty and staff were virtually non existent, and very rude if we ever did interact. We tried to... More 

Was this review helpful? Yes 1
south shields
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 25, 2015

there were four of us stayed here xmas and new year 2014 we has been transfered from the sister hotel imperial holiday hotel which was even worse than this one, the rooms were dropping to bits we had no shower curtain till the last day of the holiday we had to mop the floor everyday with the towels, the food... More 

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1 review
4 of 5 stars Reviewed February 4, 2015

For my wife and myself we found the stay to be a very pleasant one. The staff were always helpful and friendly We were staying there to celebrate my wifes 50th birthday and she was made to very special The hotel is well located for shops and restaurants Thanks to everyone for making our much needed winter break a happy... More 

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London, United Kingdom
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 8, 2014

Great 4* hotel. Nice rooftop pool, Staff are very friendly and helpful. Rooms are good size, ask for a room with wifi. Not far from the local shops. You can walk to the new part where the mcdonalds etc is. Or grab a cab from o/s the hotel.

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