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Imperial Plaza Hotel

Abdelkrim Khattabi Avenue | Semlalia Street, Marrakech 40000, Morocco (Formerly Swiss International Imperial Plaza)
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1 room 1 adult
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302 Reviews from our TripAdvisor Community

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Luton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 8, 2016

this hotel is pretty decent, the staff are helpful especially Hamza at reception who was a huge help throughout my stay and was always on hand when required. thank you Hamza!! the wifi in the hotel was up and down, the pool on the roof is great, the rooms are clean and comfortable. the area around was good as you... More 

Helpful?
1 Thank Ajmal1991
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 11, 2015

My wife and I stayed for a week here on half board and we both agreed that value for money this hotel was perfect for us It is ideally situated just off a main road a mile or so from the centre The bed was big an d comfortable and the hotel was exceptionally clean The room was spacious and... More 

Helpful?
2 Thank Peterhoody
Coventry, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed October 24, 2015

i stayed at this hotel sep 2015 and would not recomemd this hotel we got a room and mud was coming out of tap called reception got room changed after waiting 1 hour,the food was disgusting had a set menu and i found a mostquito in my food made me sick stopped eating from there from 3rd day of my... More 

Helpful?
Thank Shushmita P

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Stirling, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 4, 2015

As with other reviews the hotel is a bit on the tired side, decoration wise. There was no fridge in the room as stated in other reviews, however the hotel is very clean and you see the chambermaids every day, totally mopping down floors etc. Of note - you have to pay for the safe - 25 dirhams per day,... More 

Helpful?
1 Thank Bingbang2014
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed September 17, 2015 via mobile

I think for the amount we paid you'd get better service, rooms were clean. Breakfast and dinner wasn't great! Expected more from a 4* hotel, apart from that staff were friendly. I wouldn't stay here again, a riad is probably a better choice. Hotel was very dated, needs a revamp.

Helpful?
1 Thank Shilpa P
Dublin
Level Contributor
3 reviews
2 of 5 stars Reviewed September 4, 2015 via mobile

Room was very clean, A/C was working, no problem at all but brekfast was a disaster. Every day the same, boring food. We asked for omlet and they said we have to pay 5euros!!!! Coffee 2 euros!!!! Towels at the swiming pool werent washed. Staff wasnt really friendly except the cleaner lady on the 3rd floor- verrry nice and always... More 

Helpful?
Thank ppaulla28
England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 22, 2015

The staff were out of their way to resolve any problems we had whilst on holiday. Zenib and front of house staff were exceptional. The rooms were kept clean. The hotel is tired and investment is required from stake holders please update and refresh this gem hotel, so that it matches the good customer service the staff provide.

Helpful?
2 Thank Amina P
Holel Imperial P, Directeur général at Imperial Plaza Hotel, responded to this review

Dear MR/MRS, Thank you for taking the time to tell us about your experience at the Imperial Plaza Marrakech. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Imperial Plaza , we strive to provide a superior service experience for every customer; therefore your feedback is very important to... More 

Southampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed July 21, 2015

The hotel is tired and falling apart, all plug sockets are non working or hanging out of the walls tiles and towel rails fall off the wall constantly. Hotel have signs in Arabic and French and staff English is poor at best. Pool bar is usually unmanned and can be waiting over half an hour for a drink then different... More 

Helpful?
Thank reecebadge76
Holel Imperial P, Directeur général at Imperial Plaza Hotel, responded to this review

Dear guest, First of all, I would like to apologise for the inconvinience caused who made your stay with not very interesting. Please be sure that all the necessary measure had been taken in other to avoid such negatif remarks , and for more détails please contact me at my direct email adresse in other to clarify this desagreement: (dircteur@hotel-imperialplaza.com).... More 

Swansea County, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed July 1, 2015

Booked a bit last minute, as have always wanted to visit Marrakech, and clearly jus looking for a budget week away. Location was ok, should have researched a bit better, but made the best of it. Pro's, rooms clean and fairly spacious, roof top pool great, and often the only people there. Cons, booked half board, breakfast appalling, evening dinner... More 

Helpful?
3 Thank sophb8
1 review
4 of 5 stars Reviewed June 3, 2015 via mobile

7 night stay, was welcomed in a polite manner checked in with no headache, room was as described to us when booking. Very clean hotel through out our entire stay! All staff where polite accomidating from reception to cleaners, any thing we required staff where more then helpful. Told us average prices of travel and good areas to go, supplied... More 

Helpful?
Thank Christine B
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