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All 461 Marrakech hotels

SENTIDO Kenzi Menara Palace

5.0 of 5 Resort   |   Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco
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76%
Ranked #206 of 461 hotels in Marrakech
A recent review
4 of 5 stars reviewed yesterday
DublinDaviebaby999 dublin
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664 people have reviewed this hotel

Traveler rating
    286
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
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English first
dublin
2 reviews
4 of 5 stars Reviewed yesterday NEW

Well Tuesday the hotel is over and I have found an improvement of some staff. The waiting staff are excellent and have been from say 1. The male reception staff are great and always smiling. Food at the pool bar is nice and tasty and breakfast is nice. Buffet I am not liking that much but I can be a... More

Was this review helpful? Yes
London
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

This is a great hotel but is almost completely ruined by the staff. The exception is the manager at reception who is always friendly and helpful. The rest are rude, disinterested and abrupt. For a 5 star hotel (which isn't exactly cheap) you expect a level of service that this hotel doesn't provide. You are often made to feel like... More

Was this review helpful? Yes 2
Rotheham, South Yorkshire
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Waiting and Bar Staff are very rude, inattentive, lack basic service skills and a smile appears a physical impossibility especially in the pool bar where it just seems like you are interrupting their conversations between themselves and generally an inconvenience to them. If you have food at the pool bar beware that it is brought out from the kitchen and... More

Was this review helpful? Yes 2
Kenzi Menara P, E-commerce manager at SENTIDO Kenzi Menara Palace, responded to this review

Dear client Rack 227; I have read with great attention the comment that you left on Trip Advisor after your recent stay on July 2014. I notice with regret that you were mildly satisfied by those few days spent in our hotel, the KENZI MENARA PALACE in Marrakech. After examining your critics, it is obvious that you weren’t pleased with... More

Nottingham, United Kingdom
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We are currently staying here for 4 days and are 1.5 days in. This hotel could be so much better than it is because it is let down by the majority of staff. Positives Spacious room, clean, good location, very quiet. Reasonably quiet hotel, not over full so lots of room around the pool for sunbeds/beds. Lovely big pool. Food... More

Was this review helpful? Yes 1
Kenzi Menara P, E-commerce manager at SENTIDO Kenzi Menara Palace, responded to this review

Dear Dwain_Pipe, As a start, I would like to thank you for choosing KenziMenara Palace for you stay. It is always a pleasure to have people from all around the world take time to give a review on our hotel, so that we can improve our services with every comment. As you have mentioned, one of the key strengths of... More

Hemel Hempstead, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My Husband and I stayed in the Kenzi Menara Palace from the 3rd - 10th July 2014. The Rooms are huge and luxurious and cleaned very well daily. We had a pool view and that normally means a noisy room but the Hotel is so peaceful and large that we didn’t have any noise and also got to look out... More

Was this review helpful? Yes 5
Kenzi Menara P, E-commerce manager at SENTIDO Kenzi Menara Palace, responded to this review

Dear Rebecca G ; First of all, we would like to thank you for choosing KENZI MENARA PALACE for your honeymoon. The trust you put in us on this special occasion is very humbling. I am delighted to notice that you enjoyed our rooms. We want to offer our guests a spacious place where they can be comfortable and relaxed,... More

Lincoln
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Upon arrival a young lady tried to charge me 4000dirham for government taxes, infact it should have only been around 300 dirham!!! Because I questioned the amount she was trying to charge and had her manager come and deal with it the rest of the holiday all staff were rude to us!! When I complained about the noise from the... More

Was this review helpful? Yes 3
Kenzi Menara P, E-commerce manager at SENTIDO Kenzi Menara Palace, responded to this review

Dear Alisonjane1982; As for the comment that you have left on Tripadvisor, It is an opportunity for us to bring some clarifications on some aspects you didn’t seem to appreciate. At the moment of the check in, the reception service asks for a pre-authorization, In your case, it was 4000 Dhs; this amount is automatically canceled in your departure. I... More

London, United Kingdom
Reviewer
3 reviews 3 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is one of the finest I have stayed in. We stayed in Ramadan so it was fairly quiet, prefect for what we wanted. The hotel had a certain type of atmosphere that made you feel welcome and relaxed. The service, food and local entertainment was brilliant. I could not fault a single thing. The staff were very charismatic... More

Was this review helpful? Yes 2
Kenzi Menara P, E-commerce manager at SENTIDO Kenzi Menara Palace, responded to this review

Dear Kelly M, First of all, I would like to thank you for choosing Kenzi Menara Palace and for that beautiful comment you wrote on Tripadvisor. I am very delighted to see that you enjoyed the ambiance of the hotel especially during this month of Ramadan. I also notice with admiration that you liked the service, the food, the animation,... More

Ascot, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

12 girls went for a birthday celebration weekend at the beginning of July, all inclusive package. The hotel is lovely, very clean, large rooms and bathrooms and very comfortable. The pool is fantastic, very large and spotlessly clean, really comfortable sunbeds and large 4 poster type sunbeds too. You are really looked after, the staff are very helpful and accommodating.... More

Was this review helpful? Yes 1
Kenzi Menara P, E-commerce manager at SENTIDO Kenzi Menara Palace, responded to this review

Dear Michelle B, I have read with admiration the comment you have posted on the « Tripadvisor » website and I would like to thank you for choosing KENZI MENARA PALACE to celebrate the birthday you planed. Honestly, I cannot hide our pride to hear that you were delighted by your stay. I particularly noticed that you appreciated the cleanliness... More

1 review
4 of 5 stars Reviewed 3 weeks ago

For my first girls holiday I could not have chosen a better hotel in marrakech! When we first got to the hotel it was beautiful, we sat and discussed things with the manager and sorted our rooms. Everyone was so welcoming and we were offered the traditional tea. Our room was sorted out pretty fast and our bags were already... More

Was this review helpful? Yes
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review

Dear Guest FF, I found the comment that you have just put down on the site of Tripadvisor and I loved the kindness of your compliments, first with the welcome you received the day of your arrival, by receptionist and myself. Dear FF, in this Kingdom, we like welcoming and our enjoyment is totally sincere. Then, you were amazed by... More

London
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

This is a our third visit to the hotel having loved staying there the previous times we where so much looking forward to it . On our arrival we noticed the reception staff this time around weren't so helpful maybe a change of personal , because they looked like not interested in helping . The new Italian restaurant is fantastic... More

Was this review helpful? Yes 1
Kenzi Menara P, E-commerce manager at SENTIDO Kenzi Menara Palace, responded to this review

Dear MarkBrown70; It was with great pleasure that I hear that It’s been your third time choosing KENZI MENARA PALACE. On the behalf of all the hotel staff, I would like to thank you for your trust. I also notice with pride that your previous stays were pleasant. It is very reinsuring to know that and It shows that we... More

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Additional Information about SENTIDO Kenzi Menara Palace

Address: Zone de l'Agdal, av Mohamed VI, Marrakech 40 0000, Morocco
Location: Morocco > Marrakech-Tensift-El Haouz Region > Marrakech
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SENTIDO Kenzi Menara Palace 5*
Reservation Options:
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Also Known As:
Kenzi Menara Palace Hotel Marrakech
Kenzi Menara Palace Marrakech

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#5 Top resorts Hotel in Marrakech #33 Business Hotel in Marrakech #81 Luxury Hotel in Marrakech #83 Spa Hotel in Marrakech #120 Family Hotel in Marrakech #166 Romantic Hotel in Marrakech
Hotel Class
Official Description (provided by the hotel)
The blend of an Arabo-Moorish architectural style with a generous 10 acres park and gardens makes the Kenzi Menara Palace your haven of peace and tranquility.The Kenzi Menara Palace is a luxury hotel located in a peaceful, 10-acre park in Marrakech just 10 minutes from the medina by free shuttle. The hotel offers accommodation mixing harmoniously the Moroccan style and a modern touch.Guestrooms are comfortable and have a balcony offering a staggering view facing the Atlas mountains. The international restaurant "Terrasse de l’Insensé" and the specialty restaurant "L’Insensé" serve quality cuisine and a different dining sensation and satisfy all taste. There is also a traditional Moroccan restaurant, poolside snack bar, piano bar and room service. The hotel offers various activities including tennis, volleyball, badminton and a swimming pool. The Kids Club is supervised by professionals and gives children the opportunity to discover the Moroccan culture through fun and educational activities. The Spa by Terraké invites guests to relax. Guests can enjoy free Wi-Fi internet access, free on-site parking and a free shuttle to the city centre. ... more   less 
Number of rooms
263

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