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SENTIDO Kenzi Menara Palace

Av Mohamed VI, Marrakech 40 0000, Morocco
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SENTIDO Kenzi Menara Palace
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SENTIDO Kenzi Menara Palace
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936 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Manchester, United Kingdom
1 review
5 of 5 stars Reviewed yesterday NEW

Just returned from a lovely week, despite a disastarous start. Arrived at 11.45 at night and after a twenty minute check in myself and my husband were advised that there was not a room available for us. Not helpful. We were relocated to a sister hotel up the road for the night which was not pleasant I have to say... More 

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Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for a week, and it was brilliant. Attentive staff, clean and stylish hotel with a host of amenities. Free shuttle bus into Marrakech which is great, along with a couple of small shops, restaraunts, spa and a bar which are all excellent. The rooms are very big, and the cleaners go as far as even folding your clothes!... More 

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Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review

Dear customer James B, I just read the fantastic comments you have shared on the site for travelers and I want to thank you for choosing the Kenzi Menara Palace for these few days in Marrakech. I note with great pleasure that your stay went well and that you are satisfied for that week spent in the hotel. The staff... More 

Prato, Italy
Contributor
19 reviews 19 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was in this hotel just last week and I must say that I am astonished on the ratings given by other travellers. The staff is not up to the standards of a 5 star hotel, everything you ask for is something unconcievable for them (every time I got an espresso at breakfast I had to ask for a spoon... More 

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London, United Kingdom
Contributor
19 reviews 19 reviews
5 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Wow! what can I say about this delightful hotel? The moment you enter you are greeted warmly and with delicious mint tea. The staff are charming and they are always happy to help with any queries. In particular there is a member of staff called Sharif who is happy to help arrange any day trips, like he did for my... More 

Was this review helpful? Yes 1
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review

Dear customer Andrew R, I am very sensitive because, after a month you still miss the hotel. I think the holidays you spent at Kenzi Menara Palace in April were so good that you would have liked that they do not stop. For me and my team, that's a proof of success and thank you very much to bring it... More 

Amersham, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I have just returned from my Holiday in Marrakech, and I miss it so much. The hotel was prefect for my holiday; I went with my husband and 3 years old. Firstly there is a magnificent outdoors large pool and smaller warmer pool. We spent nearly every day swimming and relaxing by the poolside. The hotel is very big, so... More 

Was this review helpful? Yes 2
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review

Dear Customers Sreynolds 2015, I am seduced by the beautiful comment you shared on the site Tripadvisor, following the stay that you just spent in Kenzi Menara Palace, during the month of May. I am fully pleased that all hotel services have met your expectations and that you enjoyed the services of each department. I read with great pleasure the... More 

San Mateo, California
Contributor
15 reviews 15 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great large room and bathroom, quiet and cool. We were on the ground floor not too close to the pool. All the staff impressively spoke multiple languages so communicating was never an issue. They were quite helpful. We did the all inclusive so we ate meals just at the hotel. The moroccan restaurant had live traditional music. I only wish... More 

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Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review

Dear Customers Calipepper, You are right, Mr. and Mrs. CALIPEPPER, the Kenzi Menara Palace rooms are very large, comfortable and well decorated, and well appointed bathrooms with 1 bath and 1 shower, double basins, those of the ground floor give direct access for large gardens and outdoor swimming pools. Thank you for the compliments you send to the staff, for... More 

Malaga, Spain
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed 5 nights during business rotation. I was not impressed at all. Got a handicap room, with flooded bathroom. Every time I took a shower the whole bathroom and toilet was filled with water. I asked for another room several times, but was rejected. Also i asked several days for a kettle to be brought to the room, as instant... More 

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London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had booked a double room, but when we arrived we were given an amazing suite. The room was decorated beautifully and was huge. The pool was also very large and all areas of the hotel were spotless. Very friendly and helpful staff. This was an ideal hotel to relax at. It was around 15 minute drive from the main... More 

Was this review helpful? Yes 1
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review

Dear Anna S, Reading the comments you have posted on the site Tripadvisor filled me with joy because I see that, the Kenzi Menara Palace, that I have the opportunity to lead, has met your expectations. Thank you for the kind compliments you kindly published and which I summarize: You had ordered a room and you have received a suite,... More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Hi Renee Visited 2/5/15 for 3 nights chambre 245 , this hotel is absolutely lovely , stepped out of the Taxi and was greeted by our friend Cherif who recognised us from previous visit and he is always cheerful, even though we were a couple of hours early reception did there best to get us checked in quickly, we went... More 

Was this review helpful? Yes 1
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review

123adey Dear Customer Mister Hickey, I am very pleased to have had the chance to receive you for the second time at the Kenzi Menara Palace, in the beginning of May, for 3 days. I see that your stay went well, starting with the welcome of Cherif, the head concierge, luxurious and spacious suite with garden view, the all inclusive... More 

Accra
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great for conferences with several conference options and packages to choose from. Great and a wide menu. Hospitable personnel. Fairly good security. About 10 minutes drive to the main train station or the market square. Walking distance from great restaurants and night clubs.

Was this review helpful? Yes
Kenzi Menara P, Directeur général at SENTIDO Kenzi Menara Palace, responded to this review

Dear Mister Solomon L, Yes, Dear Customer, this hotel is completely ideal for the organization of conferences because Kenzi Menara Palace has meeting rooms of various capacities, many places (indoor or outdoor) for coffee breaks and an appropriated catering service Also, the capacity and the general conception of this hotel allows it to receive in parallel the individual customs who... More 

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