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Eden Andalou Hotel Aquapark & Spa

Km 4 route d'Amezmiz, Marrakech 40000, Morocco
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Eden Andalou Hotel Aquapark & Spa
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Eden Andalou Hotel Aquapark & Spa
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2,356 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jersey, United Kingdom
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed here for 3 nights in March. Mixed review here ! The hotel is fab , food amazing , rooms great, Two great pools , but freezing , not heated, not even by the sun !! Spa and aqua park need urgent attention, tired old dreary. Slides all fenced off , not even open. This is not an aqua... More 

Was this review helpful? Yes 1
London, United Kingdom
1 review
1 of 5 stars Reviewed 3 days ago NEW

This hotel and its staff were disappointing from start to finish. Being all inclusive, you would expect an abundance of food - They frequently ran out. There were restrictions on how much you could have to eat if you took something from the grill. Moldy, Smelly toilets Attitude of the staff towards 'english' (not local or French speaking guests) was... More 

Was this review helpful? Yes 1
Greater London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

The Eden though not a bad hotel, lacked decent customer service. Was told as a vegetarian that dishes would not be prepared for me, or even labelled as suitable for veggies. Staff for the most part were pretty rude. The restaurant was a canteen (and I'm being generous here). Dead flies EVERYWHERE! Did like the free shuttle service and ATM... More 

Was this review helpful? Yes 1
MAZAR I, Responsable relations clients at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Guest, Thank you very much for taking the time to write your feedback on Tripadvisor. In spite of the efforts the team put in to create some special moments for your stay, we sincerely regret that we could not meet all your expectations. We receive on average 400 customers per stay and we seek to please and satisfy everyone.... More 

Ollerton, United Kingdom
Senior Contributor
46 reviews 46 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Eden Andalou is a nice hotel, on arrival a porter took our bags and booking in was quite quick but we did notice that they had no queue system even though ropes are in place, a few times over the course of the week whilst at reception we were ignored and other people were pushing past us speaking in... More 

Was this review helpful? Yes 1
Portland, Oregon
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We agree this is not a 5 star hotel, but it's pretty consistently 4 star (European, not the higher level of 4 stars found in Asia). Very clean, all basic amenities, and a competent staff that really is trying hard to be hospitable. It is worth the price. The food is fine at breakfast, great at lunch, but gets tired... More 

Was this review helpful? Yes
MAZAR I, Responsable relations clients at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Guest, Thank you for sharing your experience from your recent stay with us at Eden Andalou Aquapark & Spa. We are delightful to read your great review to us. It gives us great pleasure to know that you thoroughly enjoyed staying with us highlighting the experiences and the services provided by our team. At the same time, we really... More 

Geneva area, Switzerland
Contributor
19 reviews 19 reviews
11 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 1 week ago

Just back from a stay at this place (Easter 2015). Hotel is big and clean, rooms are great and very clean, nothing bad to say about. If only the WIFI would be available in rooms, that would be a plus. POSITIVE : Food is ok, but be ready to have all your clothes smelling "oil" as soon as you enter... More 

Was this review helpful? Yes 1
MAZAR I, Responsable relations clients at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear guest, We would like to thank you for your visit at Eden Andalou Aquapark & Spa and for your constructive comments. We are delighted to read your great comments about the hotel, our suites, our buffet, the shuttle bus service and the entertainment team. We are truly sorry to read your other comments, which are not reflecting the high... More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Absolutely not a 5* hotel, no idea where they ever got the 5* from. I will sound like a moaning Brit abroad, but hear me out... Requested a transfer from the airport to the hotel for our arrival, never heard anything back so we got into our 250Mad cab (don't even try to barter as they will drive off without... More 

Was this review helpful? Yes 2
MAZAR I, Responsable relations clients at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Stephanie, Thank you for staying with us and for sharing your feedback. We were happy to read that you enjoyed the pool areas, and the large choice of meal of our buffet. We regret not having met your expectations for the other points that we explain to you and to our readers and future customers: Our reservation team processes... More 

Canton of Geneva, Switzerland
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The eden andalou hotel is the best hotel to stay ever in marrakech the rooms was fantastic verry clean and just perfect the bar staff verry freindly the entertainement team fabulous just amazing pro staff the food was ok defferent every day the kids love it we just book eden andalou for the next holidays

Was this review helpful? Yes 2
MAZAR I, Responsable relations clients at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Laura, Thank you so much for taking the time to post those few lines about your recent stay at the Eden Andalou Aquapark & Spa. We are very pleased to read that you had such a great experience with us and that you enjoyed the rooms, the bar staff & entertainment team, and the buffet of the Atlas Restaurant.... More 

Chester
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

My partner and I originally wanted to go early March (around my birthday) but due to external factors we had to go later on in the month. We had torrential rain the first day which we clearly don't blame the hotel for, but it immediately started to cheer up. Our hotel room was lovely, slightly on the cold side due... More 

Was this review helpful? Yes
MAZAR I, Responsable relations clients at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear guest, Thank you so much for this great feedback about your stay at the Eden Andalou Aquapark & Spa on Tripadvisor. We are extremely happy to hear that you enjoyed your “lovely holiday” at the hotel. It is a real honor to be reading this comment and believe us we will share your comments with our Spa team and... More 

Glasgow
Contributor
14 reviews 14 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

We booked this hotel for a relaxing couple of days after having 4 nights in a Riad - we kind of wished we had stayed at the Riad! Althought the public areas and the rooms are of good quality where the hotel lets itself down is in the service! Starting with the girls on reception - maybe it was the... More 

Was this review helpful? Yes 2
MAZAR I, Responsable relations clients at Eden Andalou Hotel Aquapark & Spa, responded to this review

Dear Customer, The 250 employees of the Eden Andalou Aquapark * Spa 5* Hotel, thank you for your comment which we take it with big attention. In spite of the efforts the team put in to create some special moments for your stay, we sincerely regret that we could not meet all your expectations. Regarding, the points that you have... More 

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