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Es Saadi Gardens & Resort - Palace

Travelers' Choice award winner
Rue Ibrahim El Mazini | Hivernage, Marrakech 40000, Morocco
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Es Saadi Gardens & Resort - Palace
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525 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bordeaux, France
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Service was so cheapless for such a standard hotel. Staff is really not on top, not helpful and not respectful of clientele. Won't choose this place again for my future stays. Staff is mixing work and leisure, many small incidents didn't made my experience so enjoyable for a palace.

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Kent, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Arrived for a 4 day break and had booked the normal hotel but upon check-in was immediately upgraded to the Palace hotel. This wS due to the construction ongoing at the first hotel. Was quiet, perhaps due to Ramadan but we could not fault the Hotel, the rooms or the staff. Breakfast was brilliant and lots of choice and served... More 

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Level Contributor
2 reviews
2 of 5 stars Reviewed 1 week ago

When we arrived at the hotel it was under complete construction and most areas were closed to the public! As you can imagine we were very unimpressed and extremely disappointed as we were not told that at booking. But they were extremely good at managing our concerns when they saw our faces drop! Before we knew it we were whisked... More 

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UK
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I invested a considerable amount of time doing my research into which hotel to stay for my first trip to Marrakech. After careful thought, I decided to stay at the Es Saadi Palace. It was the best decision I made. We were picked up by the hotel transfer we had arranged beforehand, which was smooth. Upon arrival at the hotel,... More 

Was this review helpful? Yes 1
Directeur G, Directeur général at Es Saadi Gardens & Resort - Palace, responded to this review

Dear Bournesupreme, Thank you so much for your kind comment and recommandation that will help us to improve our service. I hope having the pleasure to welcome you back in the near futur. Best Regards, L. Le Baud - Es Saadi Place' COO More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 19, 2015

There were some good attributes about this hotel, but unfortunately the horrible management completely overshadowed them for us and I would never stay at this place again. Apart from the general disorganization of the front desk, the slow service and the passive concierge (recommends only the hotel restauraunts?), we had a very bad experience with the hotel manager. On the... More 

Was this review helpful? Yes 3
Directeur G, Directeur général at Es Saadi Gardens & Resort - Palace, responded to this review

Dear DaisyP, I would like to thank your for leaving a comment on your recent stay with us. When I remerber our conversation with your husband at the concierge desk and when I read your comment, I can not help but think that I was right on your intentions and now I am not surprise at all why you did... More 

London
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed May 14, 2015

Spent a very pleasant five days at this hotel.The location is perfect....within walking distance of the Medina but in a quiet residential area.After a hectic time sight seeing it was like a oasis of calm to return to the hotel and enjoy the pool and gardens. We had a room overlooking the pool and yes there is some noise in... More 

Was this review helpful? Yes 1
Directeur G, Directeur général at Es Saadi Gardens & Resort - Palace, responded to this review

Dear Didge1, Thank you so much for your very nice comment on your recent stay with us. I hope having the pleasure to welcome you back in the near futur. Best Regards, L. Le Baud - Es Saadi Place' COO More 

Ambilly, France
Level Contributor
66 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 7, 2015

Starting by the begining, Bellman service good then arriving at Reception and you get the feeling that they kind of dont want you there... the feeling go away as long as the stay advance and they start smile at you a bit more every day... Overall they are available and effective (which is the most important after all). Very good... More 

Was this review helpful? Yes 2
Directeur G, Directeur général at Es Saadi Gardens & Resort - Palace, responded to this review

Dear franckydoudou, Thank you so much for your very kind review on your recent stay with us. We will work hard to improve our quality of service and make it better for your next stay. I hope having the pleasure to welcome you back in the near futur. Best Regards, L. Le Baud - Es Saadi Place' COO More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 27, 2015

5th Business stay and also with large family and Parents , super value, great staff and stunning rooms ,food and Pool with good Wifi. Haven in a great City and walking distance to the Square/Medina and all of the best Restaurants.

Was this review helpful? Yes 3
Directeur G, Directeur général at Es Saadi Gardens & Resort - Palace, responded to this review

Dear Davidmckerman, Thank so much for your very nice comment on your recent stay with us. I hope having the pleasure to welcome you back in the near futur. Best Regards, L. Le Baud - Es Saadi Place' COO More 

Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 21, 2015

We stayed at Es Saadi Palace in Hivernage,Marrakech between 4th and 14th April this year .The Palace itself and the landscaped gardens/pool area are absolutely beautiful .The "lobby " in the Palace is jaw droppingly gorgeous ;immaculately presented .Very stylish ,modern and with a real Moroccan feel . The interior is simply delightful.When we first arrived it provided a real... More 

Was this review helpful? Yes 3
Directeur G, Directeur général at Es Saadi Gardens & Resort - Palace, responded to this review

Dear Wendy d, Thank you so much for your nice and detailled comment on your recent stay with us. I have well noticed your recommandations who will help us on improve our service. I hope having the pleasure to welcome you back in the near futur. Best Regards, L. Le Baud - Es Saadi Place' COO More 

Riga, Latvia
Level Contributor
54 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed April 13, 2015

The hotel is very gracious with all its spacious halls, Moroccan style designed doors and meticulously landscaped gardens. The hotel has many truly beautiful spaces - inside pool, numerous steam rooms, restaurant terrace on the upper floor, reception area with live local performers and many more. Breakfast terrace with the pool view is very enjoyable also. Very clean and spacious... More 

Was this review helpful? Yes 5
Directeur G, Directeur général at Es Saadi Gardens & Resort - Palace, responded to this review

Dear IneseJurevica, Thank you so much for your very kind comment and for all your recommandations. We will try to fix them. I hope having the pleasure to welcome you back in the very near future. Best Regards, L. Le Baud - Es Saadi Palace' COO More 

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