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Riad Fes - Relais & Chateaux

5.0 of 5 5 Derb Ben Slimane | Zerbtana, Fes 30110, Morocco
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Certificate of Excellence 2014
Riad Fes - Relais & Chateaux
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Riad Fes - Relais & Chateaux
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377 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Sydney
Contributor
20 reviews 20 reviews
19 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Everything was pretty about this hotel, very very good. Just one thing, we stayed at a range of all the best tripadvisor riads and hotels all across Morocco for a number of weeks - and this was the only hotel who wanted a surcharge ($40 pn !) for a small child (5 years), we asked what the charge was for... More

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Mauritius
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was to be our treat while in Morocco, and true we had found a promotion, but it still was not a cheap experience. We arrive, having rung the hotel to ask for assistance with our suitcase, and find nobody waiting at the gate. There is always someone who will help you, for a tip, so we arrive at the... More

Was this review helpful? Yes 1
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this review

Dear Mrs. Shaiapoi, Thank you for taking the time to post your review of Riad Fès - Relais & Châteaux on Tripadvisor. I am very sorry to learn that you did not enjoy your stay with us and that you found the style of Riad Fès and the experience we provide not to be to your liking. The personalized service... More

Henley-on-Thames, United Kingdom
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

In some respects Riad Fes was the best place we stayed on our trip to Morocco. But for me it had a couple of shortcomings which I will come to later. First, the good bits. The main public areas are superb. The main atrium next to reception is amazing. The roof top terrace with it's views over Fes is fabulous.... More

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Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this review

Dear Mr. Rthomp, Thank you for writing about your experience at Riad Fès - Relais & Châteaux. Although I am pleased to know that you enjoyed your stay overall and had the best meal in our restaurant, I do regret that you were disappointed with the bathroom and the lack of information regarding fire exits. I am thrilled that the... More

San Francisco, California
Top Contributor
83 reviews 83 reviews
53 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed only for two nights, but we had a wonderful time here. The Riad is stunning of course, but what makes this place special is the service, starting at the top with Awa, the manager. Morocco can be a challenging place, and Fez particularly so because there is a system set up where the hotel can arrange for drivers... More

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Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this review

Dear Mr. Grottoyk, Thank you for having stayed with us and for sharing your experience at Riad Fès. It was really a pleasure meeting you and also hearing about your travel experiences around the world. I am sure you are having fun wherever you are at this moment. Again, I am sorry for the inconvenience related to the private transfer.... More

Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I wanted to love this place from the photos in all the publications but I was completely underwhelmed. While it is a beautiful space (albeit a little worn throughout). I just thought the level of service and food quality were completely lacking. First let's talk safety. The door at the front of the riad is supposed to be locked but... More

Was this review helpful? Yes 4
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this review

Dear Mr. JBolosh, Thank you for having stayed with us and for reviewing our hotel. We are glad that you found our riad beautiful… As you wrote on our Guestbook: " J Bolosh from NYC + K. Wightman Austin from Texas! Love You, Thank you! <3 <3 <3 plus stars!! » That is why we were so surprised reading your... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at Riad fes for 3 nights. The lobby is beautiful and incredibly impressive, the location was great as it was close to the "main" street in the Medina. Breakfast and dinners were fantastic with a good variety and quality morocco cuisine. The pool was great although the water was quite cold. Our room was a little 1960's to... More

Was this review helpful? Yes 1
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this review

Dear Travel-ali1980, Thank you for the compliments on our hotel, the incredibly impressive and beautiful lobby, the great location, the fantastic breakfast and dinners with a good variety and quality morocco cuisine. As I have explained in one of my previous answers, we are still studying the possibility to heat the pool. We are very keen to our guests comfort.... More

Lisboa
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in Riad Fes for two nights on a 7 night travel across Morocco and it was by far the most luxurious Riad of them all. It's right in the middle of the Medina and it's a combination on several riads rebuilt together. The lobby is amazing and very well decorated, creating a great atmosphere and setting the tone for... More

Was this review helpful? Yes 1
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this review

Dear Mr. DConceicao, Thank you very much for the confidence and for sharing your feedback about our property. We are delighted that you found Riad Fès amazing and very well decorated. Indeed, we made some restoration in the Standard rooms and they all have now more comfortable, brighter and nicer bathrooms. I have taken note of the remarks regarding the... More

New York City, New York
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This spectacular place made our time in Fes fantastic, both the people and the place. From every room, to the pool, to the roof, and the restaurant, it's peaceful, beautiful, and well designed. The people are fantastic, always helpful and friendly, always going beyond the norm to try to help you feel at home. In particular, Awa runs the place... More

Was this review helpful? Yes 1
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this review

Dear Sarah Y, We appreciate you taking the time to post a 5 Star Review on TripAdvisor for us! I'm glad that we were able to provide a top notch service and an enjoyable experience! Thank you again for sharing that. We certainly value your feedback and look forward to seeing you again soon! All the best, Awa DIAKHATE Maitresse... More

Monza, Italy
Top Contributor
80 reviews 80 reviews
24 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed September 5, 2014 via mobile

we did not stay in the hotel, we only went to the terrace bar by chance. the hotel is beautiful and the terrace lounge bar is astonishing!180 degrees of view on the city sitting on beautiful sofas, I absolutely recommend a visit here at sunset. cocktails ( not alcoholic) were not so good but I understand they are not part... More

Was this review helpful? Yes 2
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this review

Dear Isa_monzaItaly, Thank you for taking the time to provide us with some feedback! Our panoramic terrace bar is a perfect area to grab a cocktail and socialize or sit back and count the minarets of Fez Medina or just to relax with an excellent book. Next time you are in the area, please stop by and say hello and... More

Baltimore, Maryland
Top Contributor
143 reviews 143 reviews
31 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed August 31, 2014

For various reasons, I had to cancel my reservation at Riad Fes. I want to commend Mrs. Awa Dikahate--the sales and reservations manager-- for her patience and helpfulness. She could not have been nicer and went to lots of trouble to help me, even when she knew I had to cancel. This is certainly one good sign of a nice... More

Was this review helpful? Yes 1
Riad_Fes_Manager, Manager at Riad Fes - Relais & Chateaux, responded to this review

Dear PikesvilleTravelers, Thank you for the wonderful review you shared about the quality of our service. It was a pleasure assisting you and I hope to have the chance to welcome you one day at Riad Fès - Relais & Châteaux. Best Regards Awa DIAKHATE Maitresse de maison More

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Additional Information about Riad Fes - Relais & Chateaux

Address: 5 Derb Ben Slimane | Zerbtana, Fes 30110, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Riad Fes - Relais & Chateaux 5*
Number of rooms: 26
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Also Known As:
Riad Fes Hotel Fes
Riad Hotel Fes
Fes Riad Hotel

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