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Pickalbatros Royal Mirage

Avenue des F. A. R., Fes 30000, Morocco
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Pickalbatros Royal Mirage
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Ranked #61 of 91 Hotels in Fes
A recent review
3 of 5 stars Reviewed April 16, 2015
ubarak Tel Aviv, Israel
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349 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kuala Lumpur, Malaysia
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were told this was a 4 star hotel, it is not! On our 1st day there twice people walked in without knocking (luckily the chain was on) but it made me question how many times our room was entered when we were gone, and for no reason. The safe wan't in working order. The lift didn't work. There was... More 

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PickalbatrosFes, Responsable E-Commerce at Pickalbatros Royal Mirage, responded to this review

Dear JodiSophi, Thank you for taking time to share your comments regarding your stay at Pickalbatros Royal Mirage Fes Hotel. We want to express our sincere deepest apologies for any inconvenience caused during your visit in our hotel. Looking forward to welcoming your soon. Yours sincerely. More 

Tel Aviv, Israel
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 16, 2015

The location of this hotel,nearby the city center, is the only good thing Ican say about this average big hotel. Unlike a spectacular lobby the room where basic and disappointing.Suprisingly, the staff, especially at the front desk, was indifferent and unhelpfull.

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PickalbatrosFes, Responsable E-Commerce at Pickalbatros Royal Mirage, responded to this review

Dear Ubarak, Thank you for taking time to share your comments regarding your stay at Pickalbatros Royal Mirage Fes Hotel. We want to express our sincere deepest apologies for any inconvenience caused during your visit in our hotel, and also we are delighted that you were satisfied whit the The location of our hotel,we look forward to welcoming you again.... More 

Haifa, Israel
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 12, 2015

The hotel is well located in the center of the modern city of Fes. The outlook and the grate parking lot is nice and fill you of expectations. The entrance and the lobby is beautiful also, well decorated. There is a nice courtyard, which is impressive by nice lighting. In the midle of it there is a picine. The courtyard... More 

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PickalbatrosFes, Responsable E-Commerce at Pickalbatros Royal Mirage, responded to this review

Dear Yosmille, Thank you for taking time to share your comments regarding your stay at Pickalbatros Royal Mirage Fes Hotel. We want to express our sincere deepest apologies for any inconvenience caused during your visit in our hotel, and also we are delighted that you were satisfied whit the quality of our service,we look forward to welcoming you again. Best... More 

New Delhi, India
Senior Contributor
38 reviews 38 reviews
37 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed April 4, 2015 via mobile

Hotel room & bathroom was average. There were issues with bathroom everyday I was there & had to call someone to fix it. Very basic room & had a bad smell in the room. Wifi was available in the room which was a plus. The mosaic work across the hotel looks very cheesy. View from balcony was good. Both Buffet... More 

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PickalbatrosFes, Responsable E-Commerce at Pickalbatros Royal Mirage, responded to this review

Dear SHM01, Thank you for taking time to share your comments regarding your stay at Pickalbatros Royal Mirage Fes Hotel. We want to express our sincere deepest apologies for any inconvenience caused during your visit in our hotel. Looking forward to welcoming your soon. Yours sincerely. More 

Venice, Florida
Top Contributor
60 reviews 60 reviews
19 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed March 26, 2015

Yes, the shower could have been better but the real problem was the mosquitoes. Everyone on our tour had this problem and a lot got bitten. We were lucky, they just kept us awake with their buzzing. Also, the electrical wiring in the room was crazy so there was no way to turn off all the lights without killing the... More 

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PickalbatrosFes, Responsable E-Commerce at Pickalbatros Royal Mirage, responded to this review

Dear Tiogan, Further to your comment put down on Trip Advisor concerning your stay spent in our establishment, we thank you for taking time to share it with us. We want to express our sincere deepest apologies for any inconvenience caused during your visit in our hotel. Looking forward to welcoming you soon. Yours sincerely. More 

Travelers are raving about these Fes hotels

New York City, New York
Top Contributor
111 reviews 111 reviews
10 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed December 2, 2014

This 5 star hotel in Fes, Morocco is well situated in the city. The location provides easy access to the medina. The hotel is clean and well kept. The rooms are spacious. The pool is very inviting. The personnel at the front desk are very accommodating.

Was this review helpful? Yes 2
Estepona, Spain
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 19, 2014 via mobile

Room not up to standard. Shower head broken. Ceiling above shower badly marked. Shower products poor and not replaced. Safe did not work. Both net curtain and ordinary curtain were hanging off the rail. Paint and plaster missing from wall near balcony doors which also would not lock. When reported, action would only be taken when we were in the... More 

Was this review helpful? Yes 2
Italy
Top Contributor
126 reviews 126 reviews
121 hotel reviews
121 helpful votes 121 helpful votes
1 of 5 stars Reviewed November 14, 2014 via mobile

the hotel was formerly the Sheraton. According to me needs a strong maintenance in fact it looks very old and dirty. For the first time in my life upon my arrival i was not given the keys because they had finished them with the result that the bellman had to take me to the room. Once in the room i... More 

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Milan, Italy
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 2, 2014

Check in super fast and friendly service. Pool is ok. Rooms are fine. Balcony door wasn't in its best shape, bathroom wasn't amazing, thin walls (you can hear a pin falling in the room next to you) Good restaurant. I stayed in Marrakech for work and in this hotel for 2 nights and this was okay. I would return for... More 

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Haifa, Israel
Top Contributor
66 reviews 66 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed October 20, 2014

this hotel is a very good choice when visitng fes, good location, friendly staff, modern infrastructure, large variety of food in the restaurant, and quick response of technical crew. wi fi in the lobby efficient, needs some power improvement in the rooms.

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