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All 86 Fes hotels

Sofitel Palais Jamai Fes

5.0 of 5 Hotel   |   Bab Guissa, Fes 30000, Morocco
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Ranked #40 of 86 hotels in Fes
A recent review
4 of 5 stars reviewed 5 days ago
AUECWB Curitiba
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530 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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Curitiba
Top Contributor
161 reviews 161 reviews
40 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This is a gem. All the hotel is decorated in morrocan style, full of art everywhere. Our room had a nice balcony and great view of the old Medina. The bed and linens are something!! Location is also nice since you are in one of the gates of the old city. The staff is really friendly specially Naima, that aranged... More

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GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, Thank you very much for your feed back. I will share it with all the staff Weare very happy you appreciated your stay in Fès Hope to see you soon AMAL EL ARFAOUI GUEST RELATIONS MANAGER More

West London
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

It's sad that feedback acknowledged in May 2014 on Tripadvisor on the poor standards of service that AMAL EL ARFAOUI GUEST RELATIONS MANAGER says are being addressed are still an issue. Stayed here four nights and met three helpful staff members (two in Piano bar and one at concierge) all others were at best a little incompetent, and others bordering... More

Was this review helpful? Yes 2
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, Thank you foryour feed back.Of course I apologise for the inconvenience. We discussed your review in order to take immediate action. Once again, thanl you for the time you've took to write and my apologies for the inconvenience. I hope to welcome soon again at the Palais Jamai, don't hesitate to let me know when you'll arrive. cordially... More

1 review
5 of 5 stars Reviewed 1 week ago

We just returned from Morocco and this hotel is, like Fez, an incredible experience. The views from the rooms are postcard picture perfect. The location is right by the Medina. The hotel staff arranged our guide for the Medina, which is a must. The guide, Idris, was perfect - fascinating and helpful and did not push anything on us. Food... More

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Contributor
14 reviews 14 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I warmly recommend this hotel if you want to visit Fès. The service is very Good, the rooms are very well decorated, the pool is perfect and the view of the medina is great. If you want to relax go to their very nice spa.

Was this review helpful? Yes 2
Houston, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

What a nice experience... got upgrade to suite.. beautiful view to the whole city..Kids loved the Pool few names to mention Mr. Yousef and Ms. Noah.. they were extremely helpful in arranging guide. Excellent Best hotel in Fes

Was this review helpful? Yes 1
Chicago, Illinois
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have stayed at this property at least 7 times, and each time I kick myself that I have come back--but there is just something incredible about the view over the pool and gardens overlooking the old medina of Fez. The staff was greatly improved since my last visit 5 years ago--and as that has been my previous number one... More

Was this review helpful? Yes 1
Lexington, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 25, 2014

This hotel was probably once Grand, but its glory days are far behind it! Don't be fooled by the pictures on line, they do not represent it accurately and the devil is in the details. We were upgraded to a suite, probably because we were practically the only customers. It was kind of creepy, sections of the hotel were deserted... More

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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed June 25, 2014

The property is elegant--inside and out, with a lovely garden. Terrific views out over the Fes Medina. The food in the European dining room (the only one we tried) was excellent as was room service. However, the best part of the hotel is the gracious and helpful staff, especially the concierge staff. The chief concierge went above and beyond the... More

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Evanston, Illinois
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 20, 2014

We had a standard room, which was fine for our purposes, as we didn't spend a lot of time in it. We especially enjoyed breakfast overlooking the beautiful gardens, pool and the Medina. This property has a terrace/bar also overlooking the Medina, which is a great spot to unwind after a long day. But after three nights, the property felt... More

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Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 19, 2014

While certainly needs some renovation specially in the rooms, this hotel is a very good choice for Fes-el-Bali given its great location. The swimming pool and restaurant are very nice. Check in was excellent and most staff very friendly. The hotel has a good group of guides to show you around (definitively needed if you are going for one day... More

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Additional Information about Sofitel Palais Jamai Fes

Address: Bab Guissa, Fes 30000, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Palais Jamai Fes 5*
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Also Known As:
Sofitel Palais Jamai Fes Hotel Fes
Accor Palais Jamai Fes
Sofitel Fes
Fes Sofitel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#10 Business Hotel in Fes #22 Luxury Hotel in Fes #24 Family Hotel in Fes #32 Romantic Hotel in Fes
Hotel Class
Official Description (provided by the hotel)
Sofitel Palais Jamaï preserves the authenticity of Fez, the spiritual and cultural capital of Morocco. This hotel was built in 1879, in the finest Moorish style, and became the residence of the Grand Vizir of Jamaï. At this Morocco luxury hotel, you willdiscover Moroccan, international and French cuisine in 3 restaurants, a spa, a piano bar, and 5 meeting rooms for up to 200 people. A swimming pool, tennis court... ... more   less 
Number of rooms
133

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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