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All 87 Fes hotels

Sofitel Palais Jamai Fes

5.0 of 5 Hotel   |   Bab Guissa, Fes 30000, Morocco
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Sofitel Palais Jamai Fes
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Ranked #39 of 87 Hotels in Fes
A recent review
5 of 5 stars reviewed 6 days ago
Angela S Melbourne, Australia
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541 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berkeley, CA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 days ago NEW

Concierge sent us to a terrible restaurant from which he is obviously getting a kickback. It was the worst meal of our morocco trip and not cheap. The hotel is old and tired and desperately needs a complete refresh. Paint is peeling and carpets are dirty. Furniture looks to be from the 70s or earlier. Location is great on edge... More

Was this review helpful? Yes
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, Thank you for your review. Of course I apologise for the inconvenience. We discussed your letters in order to take immediate action. I share, with regrets, your megative comments and will do a strict follow up on these matters. once again, thank you for the time you've took to write and my apologies for the inconvenience. Cordially, More

Melbourne, Australia
Top Contributor
112 reviews 112 reviews
28 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The warm welcome from the hotel manager, offering mint tea and a refreshing face cloth was a perfect introduction to this lovely hotel. The rooms were spacious and clean. You should be prepared to accept that a 5 star hotel in Morocco is not of the same standard as a 5 star hotel in say, New York. The hotel is... More

Was this review helpful? Yes 1
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, We are delighted to hear that you had a wonderful stay with us at Sofitel Fès Palais Jamai We also thank you for the positive review of our hotel We share all the positive feed back with the management and staff and such feed backs heling our ambassadors motivation and recognition. Our ambassadors work exceptionally hard to make... More

Norwich, United Kingdom
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

First impressions of this hotel were "Wow", beautiful, typically Moroccan superb. Our check in was very easy and the man responsible was very polite and welcoming, even offering us mint tea, and a hot flannel, to refresh ourselves. Every member of staff we met was superb, they could not have done more of us. We asked the concierge about the... More

Was this review helpful? Yes 1
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, Thank you very much for your feed back I will share it with all the satff We are very happy you appreciated your stay in Fès hope to see you soon. Sincerely, AMAL EL ARFAOUI GUEST RELATIONS MANAGER More

London, United Kingdom
1 review
4 of 5 stars Reviewed 1 week ago

A few days in Fes offers many cultural delights, most of all the UNESCO medina with its donkeys, dangling snake skins, cats, and swathes of fabric, the scents of which are only surpassed by the spices... After hours of climbing steep steps in narrow dark corridors of the riads in the medina, I was glad to have chosen the Sofitel... More

Was this review helpful? Yes
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, We are delighted to hear to hear that you a wonderful stay with us at Sofitel Fès Palais Jamai We also thank you for the positive review of our hotel We share all the feed back with the management and staff, such feed back helping our ambassadors motivation and recognition. Our ambassadors work exceptionally hard to make sure... More

Virginia
1 review
1 of 5 stars Reviewed 1 week ago

stayed at the hotel Jamai to be close to the Medina. The hotel is very clean and beautiful but the staff are like a bunch of wolves that just want to rip you apart. They kept following me everywhere and trying to carry my backpack every time I came downstairs. I felt so uncomfortable and paid more tips than I... More

Was this review helpful? Yes
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at Sofitel Fès Palais Jamaï. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Bethesda, Maryland
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location, overlooking the medina. The concierge did a great job arranging for a guide - a must in Fez!! The Medina and souk were by far my favorite when compared with Marakesh, Rabat and Meknes - but again, DO NOT go without a guide. Hotel is beautiful with fountains, tile work and great pool. Service was hit and miss.... More

Was this review helpful? Yes
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, thank you very much for your feed back Iwill share it with all the staff. We are happy you appreciated your stay in Fes hope to see you soon. Amal EL ARFAOUI GUEST RELATIONS MANAGER More

Curitiba
Top Contributor
172 reviews 172 reviews
41 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a gem. All the hotel is decorated in morrocan style, full of art everywhere. Our room had a nice balcony and great view of the old Medina. The bed and linens are something!! Location is also nice since you are in one of the gates of the old city. The staff is really friendly specially Naima, that aranged... More

Was this review helpful? Yes
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, Thank you very much for your feed back. I will share it with all the staff Weare very happy you appreciated your stay in Fès Hope to see you soon AMAL EL ARFAOUI GUEST RELATIONS MANAGER More

West London
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It's sad that feedback acknowledged in May 2014 on Tripadvisor on the poor standards of service that AMAL EL ARFAOUI GUEST RELATIONS MANAGER says are being addressed are still an issue. Stayed here four nights and met three helpful staff members (two in Piano bar and one at concierge) all others were at best a little incompetent, and others bordering... More

Was this review helpful? Yes 2
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, Thank you foryour feed back.Of course I apologise for the inconvenience. We discussed your review in order to take immediate action. Once again, thanl you for the time you've took to write and my apologies for the inconvenience. I hope to welcome soon again at the Palais Jamai, don't hesitate to let me know when you'll arrive. cordially... More

1 review
5 of 5 stars Reviewed August 25, 2014

We just returned from Morocco and this hotel is, like Fez, an incredible experience. The views from the rooms are postcard picture perfect. The location is right by the Medina. The hotel staff arranged our guide for the Medina, which is a must. The guide, Idris, was perfect - fascinating and helpful and did not push anything on us. Food... More

Was this review helpful? Yes
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, Thank you for choosing Sofitel Fès Palais Jamai on your visit to Fès. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our Hotel. We share all the feedback with the management and staff and such deed backs helping staff motivation and recognition. we hope... More

Contributor
16 reviews 16 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 17, 2014

I warmly recommend this hotel if you want to visit Fès. The service is very Good, the rooms are very well decorated, the pool is perfect and the view of the medina is great. If you want to relax go to their very nice spa.

Was this review helpful? Yes 2
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, We are delighted to hear that you had a wonderful stay with us at Sofitel Fès Palais Jamai We also thank you for the positive review of our hotel. We share all the ffed back with the management and staff such feed backs helping our ambassadors motivation. All the staff work exceptionally hard to make sure that every... More

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Additional Information about Sofitel Palais Jamai Fes

Address: Bab Guissa, Fes 30000, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Palais Jamai Fes 5*
Number of rooms: 133
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Also Known As:
Sofitel Palais Jamai Fes Hotel Fes
Accor Palais Jamai Fes
Sofitel Fes
Fes Sofitel

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