We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 87 Fes hotels

Sofitel Palais Jamai Fes

5.0 of 5 Hotel   |   Bab Guissa, Fes 30000, Morocco
Hotel amenities
Sofitel Palais Jamai Fes
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Featured upcoming dates
    Best deal 12/21/2014
    Good deal 12/22/2014
    Good deal 12/23/2014
You added Sofitel Palais Jamai Fes to your Saves list
Ranked #39 of 87 Hotels in Fes
A recent review
5 of 5 stars reviewed yesterday
Antje D Switzerland
Write a Review

568 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
  • Mar-May only
  • Jun-Aug only
  • Sep-Nov only
  • Dec-Feb only
All months
2 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed in the Sofitel in Fez and enjoyed the friendliness as well as the entire service. The staff was extremely caring. We also celebrated my mum's birthday and were blessed with birthday surprises the Sofitel provided to her to make the day special. Thank you.

Was this review helpful? Yes
Sarasota, Florida
Top Contributor
77 reviews 77 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I had requested a Medina view for my room and would have had one if they landscapers had been more diligent. In stead I had a very private room with a patio surrounded by overgrown shrubbery. The room and breakfast was very nice. I was here for two night and this allowed my to walk around the gardens and pool... More

Was this review helpful? Yes
Toronto, Canada
19 reviews 19 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a super hotel with wonderful authentic art and décor. The room was gorgeous with a great balcony view of the city. Staff very nice and helpful and the food excellent. We loved the outdoor dining area of the international restaurant and their staff were outstanding. So much fun and interaction - they really wanted us to have the... More

Was this review helpful? Yes
Morristown, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel is in a great location overlooking the medina. My room was fine with a small balcony. However, the concierge and reception staff were not helpful and seemed to feel any request was a burden. Restaurant, doormen and housekeeping staff were helpful Gardens and pool area were lovely. Gift shop had items I did not see anywhere else in... More

Was this review helpful? Yes
north carolina
Top Contributor
79 reviews 79 reviews
20 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Liked our room and bathroom. The grounds were lovely. The staff was inconsistent. Some gave great service and others were checked out. Heard a rumor that Sofitel is giving up their lease on the property this December so perhaps that explains it. It feels a little past its prime but with some attention could be fantastic. Hope that the rumors... More

Was this review helpful? Yes
Shrewsbury, United Kingdom
18 reviews 18 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

An excellent hotel well placed for exploring the nearby Medina. The hotel staff were very pleasant and helpful. We had a lovely room decorated in a traditional way with a small balcony looking over the pool and with commanding views over the Medina and the rest of the town, a nice gesture was the fresh flowers and bottles of complimentary... More

Was this review helpful? Yes
Ronan Montana
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Sorry to see the negative reviews, - - we had a wonderful time. The hotel was formerly the Palace of the Jamai family constructed in 1879 in Moorish style, converted into a hotel in 1930;s and surrounded by an Andelusian garden of citrus and palm trees. It's an oasis of calm amidst the hurly-burly of the ancient medina outside. Nice... More

Was this review helpful? Yes 1
East Brunswick, New Jersey
Top Contributor
81 reviews 81 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

From the outside of the hotel, the place looks beautiful. It has an authentic moorish look. The rooms are in need of repair. The staff is difficult to deal with. Many phone calls were needed to get what we were promised. The concierge was surly. The pool was not well staffed. It is situated very close to the medina. It... More

Was this review helpful? Yes
Washington, District of Columbia, District of Columbia, United States
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

It's true that the guest rooms are a bit tired and need to be refreshed, but they're still nice. What's more, if you can get a room with a medina view, you'll have one of the most beautiful views in Morocco from your balcony. Be sure to try the on-site Moroccan restaurant. I generally avoid hotel restaurants, but was impressed... More

Was this review helpful? Yes
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, Thank you very much for your feed back I will share it with all the staff We are very happy you appreciated your stay in Fès Hope to see you soon AMAL ELARFAOUI GUEST RELATONS MANAGER More

New Jersey, United States
Top Contributor
81 reviews 81 reviews
35 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed October 14, 2014

A very pretty hotel on the surface. The carvings and scrollwork and tiles are gorgeous and it is situated right next to the old medina. Our balcony overlooked the city and it was a breathtaking sight. However, there were tile pieces missing in the bathroom and it was clear it needed to be refurbished. Plus it’s a smoking hotel which... More

Was this review helpful? Yes 1
GR-SPJ, Responsable relations clients at Sofitel Palais Jamai Fes, responded to this review

Dear Guest, we are delighted to hear that you had a wonderful stay with us at Sofitel Fès Palais Jamai Thank you so much for stauing with us We hope to see you in near future Sincerely, Amal EL ARFAOUI GUEST RELATIONS MANAGER More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sofitel Palais Jamai Fes? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel Palais Jamai Fes

Address: Bab Guissa, Fes 30000, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Palais Jamai Fes 5*
Number of rooms: 133
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Travelocity, Priceline, Splendia, Agoda, Venere, Expedia, Despegar.com, Hotels.com, Odigeo, TripOnline SA, ACCOR and Tingo so you can book your Sofitel Palais Jamai Fes reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel Palais Jamai Fes Hotel Fes
Accor Palais Jamai Fes
Sofitel Fes
Fes Sofitel

378 photos of this hotel

Traveler photos: See what travelers like you saw

All traveler photos (311)
Room/suite (72)
View from room (31)
Pool/beach area (22)
Dining (13)
Hotel & grounds (52)
Bathroom (11)
Family/play areas (3)
Other (107)

Management photos: Courtesy of the property manager

All management photos (68)
Room/suite (8)
Hotel & grounds (11)
Dining (6)
Other (43)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay