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Palais Medina & Spa

5.0 of 5
Avenue Allal El Fassi, Fes 30000, Morocco
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Palais Medina & Spa
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Palais Medina & Spa
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Palais Medina & Spa
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209 reviews from our community

Traveler rating
    37
    73
    57
    27
    15
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30
71
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28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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Killeen, Texas
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Never been to Morocco I wasn't expecting much. The Palais Medina & Spa was amazing, We were traveling with infants so we wanted a all inclusive experience. The front desk staff was helpful. We booked 2 excursions through a company they recommended. We were really glad we did because we got to see a lot more of Fez then if... More 

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Houston, Texas
1 review
1 of 5 stars Reviewed 3 days ago NEW

No A/C because they only turn the system on at a certain date no matter what the temperature is. When we arrived at 8PM for our included dinner, the buffet that was open until 10:30, the dishes were almost totally empty except for dried bits on the edges and a pan of some questionable fish. The waitstaff was practically non-existent.... More 

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USA
Top Contributor
266 reviews 266 reviews
75 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Overall, it is a comfortable hotel in a good location. Very near the royal palace and the Medina. It is also conveniently right next to a shopping mall. However, I do have to say it is a mixed story. The rooms and bedding are modern and very comfortable. Like most hotels, the air conditioning, like most hotels in March, has... More 

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Toronto
Contributor
13 reviews 13 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 4 weeks ago

On Sun March 15,2015 , I booked 2 rooms at 5 star PALAIS MEDINA and SPA in Fes, Morocco with booking.com. My mother ,my wife and I were excited to be staying in a 5 star hotel after driving 5 hours in Morocco. We were very disappointed to find out there was no WIFI or HOT WATER in either of... More 

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The Hague, The Netherlands
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2015

Excellent hospitality from the kitchen staff. My compliments to Ousama and his colleagues, who know how to treat a guest. Never felt that we lacked anything. Whatever you need they are there to serve you. Very ill-mannered receptionist. Lack of professionalism, rude and impolite. Have made a letter of complaint to address the matter. Will keep you posted.

Was this review helpful? Yes 5
China
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 28, 2015 via mobile

No doubt,It is the worst 5 star hotel in the world! After long day driving from desert,we arrived Fes in the evening,we didn't book hotel for this vacation,just follow heart with free feeling,with car…… When we walk into the lobby,ask for a room,front desk(lady)ask if we have a reservation,I say no,she say no space room that night,but I open booking.com,show... More 

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Dorking, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 25, 2015

Just a bit of background. I was searching for a hotel in the area. I normally stay in hostels but saw this offer for £41 including breakfast and thought I'd give it a try given the price. I think this was because it was off season and not a lot of guests at that time so they were significantly lowering... More 

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Contributor
20 reviews 20 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 19, 2015

I went in for the Hammam and massage - it was very good, probably the best one I had in Morocco. The manager was the one who did it. The only thing is that there were other customers talking loudly in French next to my room when I was waiting in between services.

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San Juan, Puerto Rico
Contributor
14 reviews 14 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 6, 2015

Good location, good service close to the mall you can go walking, the food is good is a buffet, the room a bit small but comfortable, Wi-Fi could be better you can only very good connection in the lobby and some rooms. Not bad for 2 night stay.

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mexico
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed February 6, 2015

The Palais Medina & Spa is located near Fes Medina, and has a shopping mall next to it. Our stay there can be described as a horrible, horrible experience. This hotel caters to HUGE tour groups, so it doesn´t depend on returning costumers. The front desk staff is more interested in talking to each other, than in getting people checked... More 

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