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Palais Medina & Spa

Avenue Allal El Fassi, Fes 30000, Morocco
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Palais Medina & Spa
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Palais Medina & Spa
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Palais Medina & Spa
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205 reviews from our community

Traveler rating
    36
    72
    57
    27
    13
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29
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28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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USA
Top Contributor
267 reviews 267 reviews
76 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, it is a comfortable hotel in a good location. Very near the royal palace and the Medina. It is also conveniently right next to a shopping mall. However, I do have to say it is a mixed story. The rooms and bedding are modern and very comfortable. Like most hotels, the air conditioning, like most hotels in March, has... More 

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Toronto
Contributor
14 reviews 14 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago

On Sun March 15,2015 , I booked 2 rooms at 5 star PALAIS MEDINA and SPA in Fes, Morocco with booking.com. My mother ,my wife and I were excited to be staying in a 5 star hotel after driving 5 hours in Morocco. We were very disappointed to find out there was no WIFI or HOT WATER in either of... More 

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The Hague, The Netherlands
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Excellent hospitality from the kitchen staff. My compliments to Ousama and his colleagues, who know how to treat a guest. Never felt that we lacked anything. Whatever you need they are there to serve you. Very ill-mannered receptionist. Lack of professionalism, rude and impolite. Have made a letter of complaint to address the matter. Will keep you posted.

Was this review helpful? Yes 5
China
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

No doubt,It is the worst 5 star hotel in the world! After long day driving from desert,we arrived Fes in the evening,we didn't book hotel for this vacation,just follow heart with free feeling,with car…… When we walk into the lobby,ask for a room,front desk(lady)ask if we have a reservation,I say no,she say no space room that night,but I open booking.com,show... More 

Was this review helpful? Yes 1
Dorking, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Just a bit of background. I was searching for a hotel in the area. I normally stay in hostels but saw this offer for £41 including breakfast and thought I'd give it a try given the price. I think this was because it was off season and not a lot of guests at that time so they were significantly lowering... More 

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Contributor
20 reviews 20 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 19, 2015

I went in for the Hammam and massage - it was very good, probably the best one I had in Morocco. The manager was the one who did it. The only thing is that there were other customers talking loudly in French next to my room when I was waiting in between services.

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San Juan, Puerto Rico
Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 6, 2015

Good location, good service close to the mall you can go walking, the food is good is a buffet, the room a bit small but comfortable, Wi-Fi could be better you can only very good connection in the lobby and some rooms. Not bad for 2 night stay.

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mexico
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed February 6, 2015

The Palais Medina & Spa is located near Fes Medina, and has a shopping mall next to it. Our stay there can be described as a horrible, horrible experience. This hotel caters to HUGE tour groups, so it doesn´t depend on returning costumers. The front desk staff is more interested in talking to each other, than in getting people checked... More 

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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 4, 2014

I have never had such an awful hotel experience here. Our travel agent chose this hotel, and I think we will never use a travel agent again because of it! The food is like a bad cruise ship buffet, the sheets smelled of horrible mildew, and the service is nonexistent. It looks like a nice hotel upon first entering, but... More 

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 19, 2014

Nice rooms, nice staff, reasonable rates. Food is very poor at breakfast, AC did not work, wifi was weak in the room, beds are very firm, room was not spotless as one would expect from a big hotel chain, and they did not allow food or drink from the outside! If they want people to spend money at their restaurant,... More 

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