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Palais Medina & Spa

Avenue Allal El Fassi, Fes 30000, Morocco
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221 reviews from our community

Traveler rating
    39
    77
    61
    27
    17
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31
77
13
29
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Winnipeg, Canada
Top Contributor
146 reviews 146 reviews
23 hotel reviews
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed 1 week ago

This was a pleasant place to stay for the 2 of us. The room was nice and the view from the window was relaxing. They offer a good breakfast with a good choice of buffet items. The lobby is nice too and features a set of armor.. There is free parking available.

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London, United Kingdom
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This hotel pretends to be 5 star but is probably nearer 2. The description of the hotel on its website bears little relationship to reality. The wi-fi is practically non-existent, breakfast and dinner are usually a complete shambles and the bath/shower arrangements positively dangerous. The only good thing was the safe which had a light inside which was unusual! The... More 

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Travelers are raving about these Fes hotels

Brighton, Canada
Top Contributor
66 reviews 66 reviews
60 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel on Av. Allal El Fassi (main street with a mall nearby) looks so impressive as one comes through the main gate. It is a sprawling structure with grounds that take advantage of the natural slope of the hillside. The parking area is in the rear with access to the main lobby. The public rooms have high ceilings, are... More 

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Killeen, Texas
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 16, 2015

Never been to Morocco I wasn't expecting much. The Palais Medina & Spa was amazing, We were traveling with infants so we wanted a all inclusive experience. The front desk staff was helpful. We booked 2 excursions through a company they recommended. We were really glad we did because we got to see a lot more of Fez then if... More 

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Houston, Texas
1 review
1 of 5 stars Reviewed April 16, 2015

No A/C because they only turn the system on at a certain date no matter what the temperature is. When we arrived at 8PM for our included dinner, the buffet that was open until 10:30, the dishes were almost totally empty except for dried bits on the edges and a pan of some questionable fish. The waitstaff was practically non-existent.... More 

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USA
Top Contributor
268 reviews 268 reviews
75 hotel reviews
161 helpful votes 161 helpful votes
4 of 5 stars Reviewed March 22, 2015

Overall, it is a comfortable hotel in a good location. Very near the royal palace and the Medina. It is also conveniently right next to a shopping mall. However, I do have to say it is a mixed story. The rooms and bedding are modern and very comfortable. Like most hotels, the air conditioning, like most hotels in March, has... More 

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Toronto
Contributor
13 reviews 13 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed March 21, 2015

On Sun March 15,2015 , I booked 2 rooms at 5 star PALAIS MEDINA and SPA in Fes, Morocco with booking.com. My mother ,my wife and I were excited to be staying in a 5 star hotel after driving 5 hours in Morocco. We were very disappointed to find out there was no WIFI or HOT WATER in either of... More 

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The Hague, The Netherlands
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 11, 2015

Excellent hospitality from the kitchen staff. My compliments to Ousama and his colleagues, who know how to treat a guest. Never felt that we lacked anything. Whatever you need they are there to serve you. Very ill-mannered receptionist. Lack of professionalism, rude and impolite. Have made a letter of complaint to address the matter. Will keep you posted.

Was this review helpful? Yes 5
China
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed February 28, 2015 via mobile

No doubt,It is the worst 5 star hotel in the world! After long day driving from desert,we arrived Fes in the evening,we didn't book hotel for this vacation,just follow heart with free feeling,with car…… When we walk into the lobby,ask for a room,front desk(lady)ask if we have a reservation,I say no,she say no space room that night,but I open booking.com,show... More 

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Dorking, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 25, 2015

Just a bit of background. I was searching for a hotel in the area. I normally stay in hostels but saw this offer for £41 including breakfast and thought I'd give it a try given the price. I think this was because it was off season and not a lot of guests at that time so they were significantly lowering... More 

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Amenities