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All 84 Fes hotels

Palais Medina & Spa

5.0 of 5 Hotel   |   Avenue Allal El Fassi, Fes 30000, Morocco
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Palais Medina & Spa

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Ranked #53 of 84 hotels in Fes
A recent review
4 of 5 stars Reviewed March 12, 2014
chraibi H Agadir, Morocco
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108 people have reviewed this hotel

Traveler rating
    14
    36
    38
    14
    6
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17
39
6
19
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Arabic first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed in this hotel as part of a tour. Sadly let down by poor organisation and poor/dismissive service. My bathroom floor needed a good scrub. Unfortunately my views tally with many others on here so clearly management have no interest in rectifying the situating as long as tour companies continue to book. So people basically need to feed this back... More

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Agadir, Morocco
1 review
4 of 5 stars Reviewed March 12, 2014

i was in this hotel from the 6 march to the 9 march , the staff was very helpful at the reception the rooms are big ; we had rooms with breakfast it was verry good the imperial restaurant i s very nice i recomande this hotel its close to the medina and the mall

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Cardiff, United Kingdom
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 12, 2014

Poor food. On our second evening all our pass keys had been cancelled and very little food was available. Our guide and other guests from other tours argued with the manager. Eventually, one of our party persuaded the waiters to allow us to “gate-crash” a private Bar BQ and beg some lamb chops to go with the desultory chicken and... More

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gagadju
Top Contributor
72 reviews 72 reviews
50 hotel reviews
53 helpful votes 53 helpful votes
2 of 5 stars Reviewed January 21, 2014

On the outer wall of the Palais Medina and Spa, the name of the hotel proudly attaches 5 stars next to it. Unfortunately, although this hotel is fairly new, it does not deserve the 5 stars that it proudly claims. The reception is huge and tastefully decorated, however the staff are rude and cannot even be bothered to deal with... More

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Melbourne, Australia
Top Contributor
118 reviews 118 reviews
17 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed December 13, 2013

We were part of a tour group and spent 2 nights at this hotel. We had a lovely, spacious, modern and clean room with a balcony overlooking the pool area. A shopping centre was "just up the road" and this was very convenient. I would be very happy to return to this Hotel.

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Yorkshire
Senior Contributor
40 reviews 40 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed December 4, 2013

Public areas are attractive but that is as far as the hotel goes. The room was small and dark. we had problems with the lights, electrical sockets, hot water (or lack of it), room keys that failed and lifts that broke down. Staff and management were undertrained and inefficient at best and unconcerned and offensive at worst when asked to... More

Was this review helpful? Yes 1
burton on trent
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 21, 2013

We recently stayed at this hotel as part of a tour of morocco with Voyages Jules Verne. The room key card was constantly failing which meant constant return trips to reception, along with many other guests on the tour. We were having to conact housekeeping each evening for new towels and toiletries which had not been replaced. The fire evacuation... More

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NJ, USA
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 20, 2013

I stayed here 2 nights during an escorted tour through Morocco. The location is good, there's a mall that is a short walk up the road with stores and a food court. It's a very nice looking hotel but the bar & restaurant are extremely expensive & overpriced. One day for lunch I had a salad with tuna and a... More

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Casablanca, Morocco
Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 11, 2013

I was at the hotel for an exhibition and the welcoming was good, the personal also, they put us in a good rooms, big and very clean but were missing some stuffs like the shampoo and the shower gel but when I asked for them, they were quick. The only thing was the food and the breakfast which was not... More

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Ascot, United Kingdom
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 30, 2013

Room adequate. Except when returned after day out no towels. Phoned reception, a girl with hardly any English did not know what we were on about when she came to the room. Head housekeeping arrived very apologetic and brought us towels and special toiletries. Breakfast very poor, cooked food cold, been hanging around too long. Service, well one person on... More

Was this review helpful? Yes 1

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Additional Information about Palais Medina & Spa

Address: Avenue Allal El Fassi, Fes 30000, Morocco
Location: Morocco > Fes-Boulemane Region > Fes
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 84 hotels in Fes
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Palais Medina & Spa 5*
Official Description (provided by the hotel):
The Palais Médina & Spa Fès is located in the heart of the city, on an altoghether exceptional site at the foot of Jbel Zalagh, overlooking the harmonious traditional architecture of the Mellah .Today The Palais Médina & Spa Fès is the perfect choice, whether you're in the city on business or on holiday - a break from it all ensuring true wellbeing in the Kingdom's spiritual capital.The Palais M&dina & Spa reflects the very essence of the city of Fès. ... more   less 
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