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Oum Palace Hotel

12 Rue Kamal Mohamed, Casablanca 20000, Morocco
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130 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cape Town, South Africa
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is well located and was quite pleasant - the room and bathroom were clean; the bed was comfortable. The wifi was good. Staff was pleasant and helpful. The breakfast buffet was delicious. It had a large variety of food including cereals, tea, coffee, milk, eggs, pastries, bread and fruit. The hotel was generally quite comfortable and pleasant.

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Geneva, Switzerland
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed May 16, 2015

The advertisement on booking is showing huge discount on that hotel... The real value is not more than 55 to 60 usd. It is old, internet was not wotking in my floor and no alcohol ... The sevice and the location are good, very clise to the souk.

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Travelers are raving about these Casablanca hotels

Grand Casablanca Region, Morocco
1 review
1 of 5 stars Reviewed May 9, 2015

I did not stay at the hotel, but went there for the SPA. It was absolutely terrible. Poor customer service. Waiting time beyond acceptable. The lady literally destroyed my eyebrow (wax). No consideration for the pain + disgusting result. I'm guessing she never received actual training for that. I kind of look terrible, hopefully it will grow back ....

Was this review helpful? Yes
Copenhagen, Denmark
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed March 3, 2015

I stayed one night at this hotel for a business trip. If you can try to get a room at the back of the hotel as the front is very noisy. The service was friendly, the breakfast ok and the room only so so. Wi-Fi was free and fast.

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Zurich, Switzerland
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed November 8, 2014

Taking a tour through Morocco, our group met for the first night at Oum Palace. I was not impressed. Although the location was good and everything was clean, it felt like a city-centre business hotel rather than a location to experience Moroccan culture. Rooms were clean, bed was comfortable, wifi reception was fine, although the bathrooms were very cramped. Breakfast... More 

Was this review helpful? Yes 1
Zagreb
Level Contributor
61 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed September 16, 2014

I am surprised to see so many bad reviews for this hotel. There was absolutely nothing bad about our experience with this hotel. We did only stay one night, but the food tasted good (not too much choice for a vegan, but that is quite common), beds were comfortable, room was clean. No objection to the staff, they were very... More 

Was this review helpful? Yes 1
Shanghai, China
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 18, 2014

It was the first hotel I lived in after arriving in Morocco, a normal, clean, traditional place. although the rooms were a little bit tiny. The hotel offers a very good breakfast and its location is in the center part of the city. So you can see many restaurants, different shops on the street.

Was this review helpful? Yes 3
Dubai, United Arab Emirates
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 21, 2014

Certainly my worst hotel experience I had in quite a while (potentially ever). The reception smelled of fried fish, the room condition was horrible (old wall-to-wall red carpet, wall paper peeling off, overall poor condition), and to make matters worse, other guests just unlocked the door and walked in the room while I was in. The reception called me to... More 

Was this review helpful? Yes 5
Sydney, Australia
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed April 27, 2014

The hotel is a little old fashioned and dowdy, but well located. We had the dinner and breakfast buffet room almost all to ourselves and it was pretty good with enthusiastic staff. Had a laugh at dinner as the musak consisted of one song (Sorry seems to be the hardest word ) on a loop. After it had repeated 6... More 

Was this review helpful? Yes 4
Isle of Man, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed April 18, 2014

We arrived at midnight and were first given a small dingy room at the side of the building, very small and enclosed next to the cleaners mess. We asked to change as this is not as per the website pictures and we booked at superior room. They changed our room but not much better and definately not like the pictures.... More 

Was this review helpful? Yes 3
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