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Oum Palace Hotel

12 Rue Kamal Mohamed, Casablanca 20000, Morocco
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151 Reviews from our TripAdvisor Community

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Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 23, 2015

We had booked 2 rooms for our last nite in Morocco. We had confirmed the day before. Upon arrival - we were told there was only one room left and we would have to share. My travel companion snores heavily - we have had 2 rooms the entire trip. Riads that were smaller but committed to keeping the reservation we... More 

Helpful?
1 Thank Lori S
Perth
Level Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
1 of 5 stars Reviewed August 5, 2015 via mobile

Stay away if you wish to sleep. This place is noisy, dirty and not maintained . Our first night in Casablanca. We moved twice during the night trying to get away fro rattling air conditioners, filthy carpet, peeling wallpaper and yelling and screaming in hallways,. It is dark and dingy. The whole place needs either a good scrub or upgrade.... More 

Helpful?
2 Thank Debbieperth

Travelers are raving about these Casablanca hotels

Cape Town, South Africa
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 3, 2015 via mobile

This hotel is well located and was quite pleasant - the room and bathroom were clean; the bed was comfortable. The wifi was good. Staff was pleasant and helpful. The breakfast buffet was delicious. It had a large variety of food including cereals, tea, coffee, milk, eggs, pastries, bread and fruit. The hotel was generally quite comfortable and pleasant.

Helpful?
4 Thank Abeda I
Geneva, Switzerland
Level Contributor
73 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed May 16, 2015 via mobile

The advertisement on booking is showing huge discount on that hotel... The real value is not more than 55 to 60 usd. It is old, internet was not wotking in my floor and no alcohol ... The sevice and the location are good, very clise to the souk.

Helpful?
1 Thank Amédée S
Grand Casablanca Region, Morocco
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 9, 2015

I did not stay at the hotel, but went there for the SPA. It was absolutely terrible. Poor customer service. Waiting time beyond acceptable. The lady literally destroyed my eyebrow (wax). No consideration for the pain + disgusting result. I'm guessing she never received actual training for that. I kind of look terrible, hopefully it will grow back ....

Helpful?
1 Thank Céline M
Copenhagen, Denmark
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 2, 2015 via mobile

I stayed one night at this hotel for a business trip. If you can try to get a room at the back of the hotel as the front is very noisy. The service was friendly, the breakfast ok and the room only so so. Wi-Fi was free and fast.

Helpful?
1 Thank Kim A
Zurich, Switzerland
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed November 7, 2014

Taking a tour through Morocco, our group met for the first night at Oum Palace. I was not impressed. Although the location was good and everything was clean, it felt like a city-centre business hotel rather than a location to experience Moroccan culture. Rooms were clean, bed was comfortable, wifi reception was fine, although the bathrooms were very cramped. Breakfast... More 

Helpful?
1 Thank GregCutler
Zagreb
Level Contributor
71 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed September 16, 2014

I am surprised to see so many bad reviews for this hotel. There was absolutely nothing bad about our experience with this hotel. We did only stay one night, but the food tasted good (not too much choice for a vegan, but that is quite common), beds were comfortable, room was clean. No objection to the staff, they were very... More 

Helpful?
2 Thank Snica
Shanghai, China
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 17, 2014

It was the first hotel I lived in after arriving in Morocco, a normal, clean, traditional place. although the rooms were a little bit tiny. The hotel offers a very good breakfast and its location is in the center part of the city. So you can see many restaurants, different shops on the street.

Helpful?
5 Thank Silvia J
Dubai, United Arab Emirates
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 21, 2014

Certainly my worst hotel experience I had in quite a while (potentially ever). The reception smelled of fried fish, the room condition was horrible (old wall-to-wall red carpet, wall paper peeling off, overall poor condition), and to make matters worse, other guests just unlocked the door and walked in the room while I was in. The reception called me to... More 

Helpful?
7 Thank Madkour
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