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All 67 Casablanca hotels

Barcelo Casablanca Hotel

4.0 of 5 Hotel   |   139 Blvd d'Anfa, Casablanca 20000, Morocco
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Ranked #25 of 67 Hotels in Casablanca
A recent review
3 of 5 stars reviewed 2 weeks ago
pavakeal Guadiaro, Spain
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289 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Seville, Spain
Contributor
17 reviews 17 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Poor in cleaness, bad in problems resolution (Even if it was their falt). To be honest , i was the one who wanted my famioy to stay in this hotel because i used to stay in Barcelo hotels in my travels. I regret my decisition.

Was this review helpful? Yes
Barcelo-Maroc, Director General at Barcelo Casablanca Hotel, responded to this review

Dear client, We feel very uncomfortable for the statements you relate and we apologize for it. We do apologize for the inconveniences we may had caused and which made that your stay with us was not as good as you expected. However, your specific grievances have been noted for further improving the services we provide. Although your recent stay in... More

Guadiaro, Spain
Top Contributor
95 reviews 95 reviews
38 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Spent one night en route South and enjoyed good food and clean bed. Garage facilities very good once one had negotiated the Casablanca traffic at late afternoon/early evening. Views from our bedroom were simply rooftops and satellite dishes but hotel served its purpose. As with most Moroccan hotels the stated "four" stars is a bit over the top.

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Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review

Dear client, First of all we wish to thank you for your time and comments. It was a pleasure to read your review and we are thankful for your encouragements to continue to challenge ourselves to make you feel at home. Looking forward to welcome you again at the Barcelo Casablanca. More

1 review
2 of 5 stars Reviewed 2 weeks ago

Ordered pasta with shrimp room service. Received pasta with no shrimp. Made a complaint, they brought me the same pasta with frozen shrimp thrown and not yet fully cooked. Made another complaint, they changed the plate yo grilled fish with fries. They send fish with grilled veggies. Creme brulé at least one to two days old. Next day, asked for... More

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Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review

Dear client, We would like to apologize for the statements you relate and that make us feel really unconfortable. Reading your remarks about our service, we would like to think that is about a misunderstanding. In any case we do apologize for the inconveniences we may had caused and which made that your stay with us was not as good... More

Aveiro, Portugal
Contributor
20 reviews 20 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very well located just in front of Boulevard d'Anfa and a few minutes walking to the Old Business center (I say old because all the companys are moving towards Casa Marina) Very good staff, always available for everythng that you need. Very good restaurant (I usually stay at Novotel or Sofitel and honestly Barcelo'sm is better and faster) Unfortunately or... More

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Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review

Dear client, First of all we would like to thank you for the time you took as well as your positive evaluation concerning our location, our restaurant and our service. We'll transmit your words to our staff. Regarding the others remarks you describe, we do apologize for the inconveniences we may had caused. Our Maintenance Department works hard daily in... More

Casablanca
1 review
4 of 5 stars Reviewed 4 weeks ago

I was very surprised by the quality of this Hotel in Casablanca. I'm overwhelmed with this trip to Marroco. It's a fabulous country with beauties and infrastructures I didn't expected to find in a African country.

Review collected in partnership with Barceló Hotels & Resorts

Was this review helpful? Yes
Barcelo-Maroc, Director General at Barcelo Casablanca Hotel, responded to this review

Dear client, First of all we wish to thank you for your time and comments. It was a pleasure to read your review and we are thankful for your encouragements to continue to challenge ourselves to make you feel at home. Looking forward to welcome you again at the Barcelo Casablanca. More

New Zealand
Top Contributor
56 reviews 56 reviews
40 hotel reviews
134 helpful votes 134 helpful votes
2 of 5 stars Reviewed September 16, 2014

First up the location of this hotel is ok, you can walk to the sites of importance and you can also get to the shopping and medina's. However it's the service that really lets this place down, front of house staff that really don't give a damn about service. my room flooded on the first night which after reading other... More

Was this review helpful? Yes
Barcelo-Maroc, Director General at Barcelo Casablanca Hotel, responded to this review

Dear client, First of all we would like to thank you for sharing your opinion about our hotel. We do apologize for all the statements you relate concerning our service and facilities during your stay. We are sure that it's about several misunderstandings that made your sojourn unconfortable. We assure our staff is always willing to satisfy our clients requests.... More

Tel Aviv, Israel
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 23, 2014

The hotel is ok all in all. People at the reception are trying to be helpful. Rooms are cleaned every day, not thoroughly of course. When I checked in, the room stinked so bad my children choked. Opening the window brought in a breeze filled with buses fumes. The smell came from the air/con vent. Obviously the have never been... More

Was this review helpful? Yes 1
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review

Dear Client, First of all we would like to thank you for taking the time to write a review about your stay at our hotel. We feel very uncomfortable for the statements you relate concerning your stay and we truly apologize for it. A room change should have been offered immediately. Regarding Internet, technical interventions were being carried out during... More

Belgrade, Serbia
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 17, 2014

The hotel is in a good location and you could easily reach all areas of the city either by walking or by taxi/car. Rooms are not so lovely like on the pictures provided by the hotel and there are no slippers in the room, no complimentary bottles of water. Room is average, but clean. Breakfast Buffet is the best, ther... More

Review collected in partnership with Barceló Hotels & Resorts

Was this review helpful? Yes
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review

Dear client, First of all we would like to express our thanks for sharing your opinion about our hotel. We do apologize for the problems you may had concerning the communication with our Reservation and Reception Departements. We assure our staff is always willing to satisfy our clients requests. Although your recent stay in our Hotel did not fully satisfy... More

Arlington, Virginia
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 29, 2014

Casablanca itself is nothing to rave about. Save for the impressive Hassan II Mosque, it is nothing more than a place to fly in and out of Morocco. That said, we just needed a hotel to stay the night we arrived in Morocco and the night prior to departing it. As such it served it's function. The rooms were nice... More

Was this review helpful? Yes 2
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review

Dear client, We feel very uncomfortable for the statements you relate and we apologize for it. Despite the remarks you describe, we would like to thank you for the time you took as well as your positive evaluation. However, your specific grievances have been noted for further improving the services we provide. We would dearly hope to have the pleasure... More

Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2014 via mobile

The restaurant is appalling. Terrible food. Ordered risotto starter - seemed like Uncle Bens rice...nothing like risotto. Ordered pasta with seafood for main - bowl full of white pasta with some frozen baby shrimp and a few bits of calamari. Terrible.

Was this review helpful? Yes
Barcelo-Maroc, General Manager at Barcelo Casablanca Hotel, responded to this review
Google Translation

Cher client Nous tenons tout d’abord à vous remercier pour le temps que vous avez consacré à nous relater les... More

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Additional Information about Barcelo Casablanca Hotel

Address: 139 Blvd d'Anfa, Casablanca 20000, Morocco
Phone Number:
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Barcelo Casablanca Hotel 4*
Number of rooms: 85
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Also Known As:
Barcelo Casablanca

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