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Kenzi Basma

35, Avenue Moulay Hassa 1er, Casablanca 20 000, Morocco
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Kenzi Basma
Best prices for: 1 room 1 guest
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173 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Great hotel, big rooms, plenty of hot water and comfortable beds. The location is great, a short walk to many attractions and easy access to the tram. At the time of our visit the building looked a little "worn", however it was very clean and the staff were all helpful. There is a beaut chocolate shop on the next corner!

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1 review
1 of 5 stars Reviewed 5 days ago NEW

After booking with the travel agency, they made us pay again 50$ for tax. The receptionist was so rude not professional at all. There was repairs or something but the noise did not make us sleep at all for three days!!! Rooms are dark and needs more light and there was a problem with the fridge door. Needs renovation but... More 

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Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 16, 2014

We were booked in this hotel for 2 nights in April 2013. Although we booked months ahead, they we fully booked at our arrival and we had to go to another hotel. We felt that was unnecessary. The second night we slept at the Kenzi Hotel and could not believed how unpleasant and very,very rude the staff at reception was!!!... More 

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Cairo
Contributor
16 reviews 16 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 6, 2014

I have a business trip to Casablanca and our organization booked this hotel for us for seven nights. so before traveling I decided to log to tripadvisor to read the reviews. Actually I felt so worry from what I read and I was traveling sad but when I arrived to the hotel it was different from what I read. The... More 

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Senior Contributor
40 reviews 40 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 4, 2014

Hotel rooms are dark, only 3 lamps with low wattage There is a mosquito in our room Maybe the room is clean for their standard Breakfast has very limited choices Staff are nice but I feel some of their gestures are not polite (house keeping) or maybe bec they don't speak English? The surroundings of the hotel are not clean,... More 

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Senior Contributor
45 reviews 45 reviews
15 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed October 1, 2014 via mobile

Nicely appointed room Restaurant good Location good Poor maintenance. Door to terrace jammed Very rude staff on reception. Poor level or service Terrible wifi Carpets and seating smelt heavily of old smoking Stains everywhere Poor level of cleaning Avoid. Value for money poor. Travel agent said included breakfast. Hotel reneged on deal Better alternatives elsewhere Overpriced

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Tallinn, Estonia
Contributor
15 reviews 15 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 29, 2014

We had a junior suite on the 8th floor. If suite looks so tearful, what to expect from standard rooms? Hotel is very tired and needs refreshing. Furniture is from the middle of last century, the coffee table was broken. Safe box had not key. Choice of breakfast very poor, mini-bar too expensive... In bathroom was only one bathrobe, I... More 

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Coventry, England, United Kingdom
Top Contributor
53 reviews 53 reviews
17 hotel reviews
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed September 28, 2014

The trip started off badly. No shuttle to and from the airport. The reception staff were surly. My phone did not work, air conditioner could only be turned on by standing on a chair. Beds were comfortable at least. Could not get wi-fi to work in the room and staff were not helpful. Breakfast was very poor. Had money stolen... More 

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Orlando, Florida
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed September 13, 2014

I booked two rooms but they gave me a suite.. upstairs downstairs. I thought some of the things were worn but the room was a very interesting one with moroccan furnishings. I also liked the downstairs reception but the location itself is a really good one and within walking distance to so many things. I think for a family this... More 

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Naples, Italy
Reviewer
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 26, 2014

Every time I m in Casablanca I give me the luxury to stay in Kenzi Basma Hotel, a very good hotel by any point of view. The staff is very polite and speak any language and rooms are large and comphortable. Some room have an extraordinary view on Hassan II Mosque and the old medina. Rooms are large and has... More 

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