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4.0 of 5 Hotel   |   35, Avenue Moulay Hassa 1er, Casablanca 20 000, Morocco
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Kenzi Basma
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Ranked #48 of 68 Hotels in Casablanca
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163 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Johannesburg, South Africa
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed November 16, 2014

We were booked in this hotel for 2 nights in April 2013. Although we booked months ahead, they we fully booked at our arrival and we had to go to another hotel. We felt that was unnecessary. The second night we slept at the Kenzi Hotel and could not believed how unpleasant and very,very rude the staff at reception was!!!... More 

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14 reviews 14 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed November 6, 2014

I have a business trip to Casablanca and our organization booked this hotel for us for seven nights. so before traveling I decided to log to tripadvisor to read the reviews. Actually I felt so worry from what I read and I was traveling sad but when I arrived to the hotel it was different from what I read. The... More 

Was this review helpful? Yes 1
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed October 4, 2014

Hotel rooms are dark, only 3 lamps with low wattage There is a mosquito in our room Maybe the room is clean for their standard Breakfast has very limited choices Staff are nice but I feel some of their gestures are not polite (house keeping) or maybe bec they don't speak English? The surroundings of the hotel are not clean,... More 

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Senior Contributor
45 reviews 45 reviews
15 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed October 1, 2014 via mobile

Nicely appointed room Restaurant good Location good Poor maintenance. Door to terrace jammed Very rude staff on reception. Poor level or service Terrible wifi Carpets and seating smelt heavily of old smoking Stains everywhere Poor level of cleaning Avoid. Value for money poor. Travel agent said included breakfast. Hotel reneged on deal Better alternatives elsewhere Overpriced

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Tallinn, Estonia
14 reviews 14 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 29, 2014

We had a junior suite on the 8th floor. If suite looks so tearful, what to expect from standard rooms? Hotel is very tired and needs refreshing. Furniture is from the middle of last century, the coffee table was broken. Safe box had not key. Choice of breakfast very poor, mini-bar too expensive... In bathroom was only one bathrobe, I... More 

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Coventry, England, United Kingdom
Senior Contributor
48 reviews 48 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed September 28, 2014

The trip started off badly. No shuttle to and from the airport. The reception staff were surly. My phone did not work, air conditioner could only be turned on by standing on a chair. Beds were comfortable at least. Could not get wi-fi to work in the room and staff were not helpful. Breakfast was very poor. Had money stolen... More 

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Orlando, Florida
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 13, 2014

I booked two rooms but they gave me a suite.. upstairs downstairs. I thought some of the things were worn but the room was a very interesting one with moroccan furnishings. I also liked the downstairs reception but the location itself is a really good one and within walking distance to so many things. I think for a family this... More 

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Naples, Italy
3 reviews 3 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 26, 2014

Every time I m in Casablanca I give me the luxury to stay in Kenzi Basma Hotel, a very good hotel by any point of view. The staff is very polite and speak any language and rooms are large and comphortable. Some room have an extraordinary view on Hassan II Mosque and the old medina. Rooms are large and has... More 

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Senior Contributor
42 reviews 42 reviews
22 hotel reviews
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed June 7, 2014

Shortly after we went to our room and the male staff just left, someone was unlocking the door from outside. It was a housekeeping lady who speaks no English. I wondered why she couldn't knock on the door. We have no clue what she was talking about with the hand gestures. She left and came back again with 2 shampoo... More 

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3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 20, 2014

The worst hotel ever! I had to sacrifice my 4 nights unrefundable fees AND immediately leave this place People are very rude, place is not clean and very old, noisy, smells horrible Lobby is very noisy and smell of smoke is horrible Everthing is just TERRIBLE

Was this review helpful? Yes 1
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Additional Information about Kenzi Basma

Address: 35, Avenue Moulay Hassa 1er, Casablanca 20 000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kenzi Basma 4*
Number of rooms: 113
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Also Known As:
Kenzi Basma Hotel Casablanca
Kenzi Basma Casablanca
Hotel Style:
#28 Luxury Hotel in Casablanca

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