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Royal Mansour Casablanca

5.0 of 5 27, Avenue de l'Armee Royale, Casablanca 20000, Morocco (Formerly Le Royal Mansour Meridien)
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Royal Mansour Casablanca
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Royal Mansour Casablanca
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431 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Royal Mansour Casablanca
See the most recent reviews
Montreal, Quebec
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 16, 2014

My husband and I stayed one night at this hotel and loved it. The room was large, with hardwood floors, a/c worked perfectly, lots of storage and a great city view onto the Hassan 2 Mosque. The bathroom is an old style but very clean and well maintained for its age. It as well is quite large and spacious. The... More 

Was this review helpful? Yes
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Valued Guest, We know we can't thank you enough for such a lovely and motivating review! We are very grateful for your energizing feedback and your kind words about our hotel, rooms, and team. We can see the Iron Lady treated you well and we are glad you were charmed! Every member of our team, including Said our concierge,... More 

Cairo Governorate, Egypt
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 8, 2014 via mobile

Ive stayed at the hotel for 3 nights this week and i had a bad start as the key card generator didn't work so they opened my room first using the master key card, also i had problems signing on to wifi till they sent me an IT representative The hotel decoration needs to be upgraded as its old Also... More 

Was this review helpful? Yes
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Mr. Lotfy, First of all I want to thank you for taking your time to inform us of your recent experience at Le Royal Mansour Meridien Hotel, and present you our sincere apologies for the key card system failure that occurred at the time of your arrival, as well as for internet login procedure and housekeeping staff attitude that... More 

Perth
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 25, 2014

the hotel was serviceable and it is in a good spot if you want to be right in the middle of a big, quite grimy city. The view from our room was of the backstreet and back of other hotels, no balcony (but then I didn't see any balconies on hotels in Casa itself). Staff were variable. Amin in the... More 

Was this review helpful? Yes 3
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Hazel K, Thank you for sharing your experience at Le Royal Mansour meridien, and for your positive review of our hotel location and services provided. Our staff strive each day to provide great service to our valued guests, and we are very proud of each and every one of them, and it is pleasing to read such encouraging reviews.... More 

Bangkok, Thailand
Contributor
13 reviews 13 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

I stayed at the Le Royal Mansour Meridien Casablanca, Maroc during July 2014 for a week. The desk check in staff, concerige and house cleaning employees were excellent. They attended to my every need even my special requests. The executive chef came to visit my table and took time to serve me. My meal was superb. If I thought it... More 

Was this review helpful? Yes 5
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Mr. DuWyne, Greetings from Le Royal Mansour Meridien in Casablanca! First of all, I would like to thank you for having chosen our hotel for your stay in Casablanca last month, and for contacting us prior to your visit, enabling us to make your experience as positive and enjoyable. There is nothing more rewarding to us than your satisfaction... More 

Cairo, Egypt
Top Contributor
50 reviews 50 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed July 1, 2014

I spent 5 nights in June 14 and overall I didn't really enjoy my stay there. I called them before arriving at Casablanca to send me someone to pick me up from the airport, the guy was there on time with a new E Class Mercedes but the driver was not helpful, he didn't even offer me to carry my... More 

Was this review helpful? Yes 1
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Mr. Khalifa, Please accept our most sincere apologies for the inconvenience during your recent stay with us. It is always a big disappointment for us if we fail in giving our guest the best experience and hospitality they deserve when they visit us. As I read through your review, we understood how frustrating and bothersome those situations you described... More 

Dubai, United Arab Emirates
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 26, 2014

Although clearly a grand hotel in the classic style, from my perspective Le Royal Mansour doesn't resolve the old school / efficiency trade-off. No question there are some beautiful elements to the property, but the interface bits - service in the restaurants, the gym, somewhat shabby rooms and a few others - make the compromises too many, the returns too... More 

Was this review helpful? Yes 1
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear David, What a pleasure reading your comment and thank you so much for taking the time to write such a literary review of our hotel. I am glad to read through your beautiful writing style, which give us the impression of reading a great novelist. We wish on a second occasion, you will visit us and have enough time... More 

Milwaukee, Wisconsin
Top Contributor
205 reviews 205 reviews
28 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed June 15, 2014 via mobile

Decide before booking what you desire. Is it hardwood floors, classic furniture, old world "charm", gorgeous tiled bathroom (small) and that musty, museum attic smell that goes with it? or a modern, sleek, new hotel with large, modern bathroom and no odor? I've recently stayed at the kenzi towers and for me, it suited my needs best. This hotel had... More 

Was this review helpful? Yes 1
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear CzechMate2010, Thank you for your comments and remarks regarding our hotel. Indeed we can feel that you were disappointed with regard to hotel and room conditions. It does never go without saying that in the hospitality business, conditions and comfort needs to be in keeping with the rest of the services throughout the hotel. Thank you for highlighting our... More 

London, United Kingdom
Top Contributor
151 reviews 151 reviews
41 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed June 15, 2014

In a great location of casablance, the Royal Mansour is a classic grand hotel but in need of a face lift. The rooms are good but do need a good renovation, the service was very good though... the gym on the top is good but can use some new equipment... All in all we enjoyed the attention and service of... More 

Was this review helpful? Yes
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Valued Guest, Thank you for sharing your comments regarding your stay with family at Le Royal Mansour Meridien back in August 2013. Needless to say we were thrilled that you had a memorable stay and that you remember the staff to be particularly as friendly and competent. We will make sure to share your positive feedback with all the... More 

Los Angeles, California
Top Contributor
169 reviews 169 reviews
24 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed June 4, 2014

We started our trip here and generally loved the hotel. The lobby is amazing and the staff could not be sweeter. We were not impressed with our first room which was a bit stuffy, musty and was connecting to another room with a very noisy occupant. After complaining about the neighbor who seemed to be speaking on his phone all... More 

Was this review helpful? Yes
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Lasa88, Thank you very much for choosing Le Royal Mansour Meridien for your visit to Casablanca. I am glad that you chose to stay with us and that you enjoyed different concepts during your trip . Be assured that each team member is reading our guests' feedback every day and your kind words are the best reward for all... More 

New York City, New York
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 2, 2014

We visited Casablanca for 2 days and stayed at Le Royal Mansour. Sadly the hotel lobby is the high point of the hotel. Our room that was touted to be a double royal had a terribly musty odor and since we were tired we just accepted it and rested. The next day after a few hours of a hotel arranged,... More 

Was this review helpful? Yes 1
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Imran, Thank you for taking the time to share your recent experience at Le Royal Mansour Meridien Hotel here in Trip Advisor. It is always very sad to read that our guests were so disappointed on their visit. As you know your feedback is extremely important to us and I would like to follow up on your visit and... More 

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Additional Information about Royal Mansour Casablanca

Address: 27, Avenue de l'Armee Royale, Casablanca 20000, Morocco (Formerly Le Royal Mansour Meridien)
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Royal Mansour Casablanca 5*
Number of rooms: 182
Reservation Options:
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Also Known As:
Le Royal Mansour Meridien Hotel Casablanca
Meridien Le Royal Mansour
Meridien Hotel Casablanca
Hotel Style:
#4 Business Hotel in Casablanca
#7 Spa Hotel in Casablanca
#8 Luxury Hotel in Casablanca

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