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Royal Mansour Casablanca

5.0 of 5 27, Avenue de l'Armee Royale, Casablanca 20000, Morocco (Formerly Le Royal Mansour Meridien)
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Royal Mansour Casablanca
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Royal Mansour Casablanca
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446 reviews from our community

Traveler rating
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    117
    38
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (101)
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There are newer reviews for Royal Mansour Casablanca
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Southern California
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 13, 2014

On first glance, Le Royal Mansour seems like a top notch European hotel. Our room was OK but the a/c didn't work and the electrical socket that our hair dryer needed pulled out of the wall each time we used it. Breakfast however, couldn't be beaten. The service was attentive generally but one chef stood out. Each morning he gleefully... More 

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Cairo
Top Contributor
125 reviews 125 reviews
50 hotel reviews
62 helpful votes 62 helpful votes
3 of 5 stars Reviewed November 11, 2014

i stayed at this hotel for business meeting, the hotel is old from outside and inside, but on the Moroccan style. The rooms are of good space with clean furniture. The hotel facilities are very limited and old, even the restaurant for breakfast. The new management should consider providing new clean outfit for the staff.

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Riverview, Florida
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 30, 2014

This hotel was a five star hotel in 195x I am sure . Unfortunately in 2014 it has hit bottom. Hence the reason that Starwood resorts hAs dropped it. When I booked this hotel 2 weeks ago, thru my company travel agent, it was the only hotel we were allowed to use because of our client. I have had to... More 

Was this review helpful? Yes
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Sir, Thank you for thinking about posting a comment here on TripAdvisor, following your recent stay with us. We can see that your experience was far less than acceptable, and not at all what we aim to consistantly offer to our very important guests such as yourself. With this response, we can only apologize sincerely for all the issues... More 

Montreal
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 18, 2014

At one time it might have been a top hotel in Casablanca but now it is at best a 3 star hotel charging 5 star prices. Service and staff are great but the wear and tear of chipped bathtubs,scratched paint and worn floors not to mention bad odours in the hallways does not impress. Bad room service and mediocre food... More 

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Johannesburg, South Africa
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 4, 2014

We spent one night in this lovely colonial hotel on our way home from a week in Marrakech. The staff are warm and welcoming and the service was excellent. The room is spacious and well maintained but the bathrooms are a bit dated and could do with a revamp, but were spotless. The only negative comment would be in regard... More 

Was this review helpful? Yes 1
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Anniek2015, Thank you for taking the time to post this "Wonderful Elegant Hotel” titled review about our hotel, and for being a member of our Starwood Preferred Guest program. I appreciate your kind praise towards our hotel staff, Service and rooms. While I am pleased with your kind comments, I regret to learn that your experience at our Club... More 

Washington DC, District of Columbia
Top Contributor
82 reviews 82 reviews
54 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 31, 2014

Stayed at this Starwood property for one night.The hotel was old but the rooms were stylishly decorated, equipped with a unique colonial, European charm with an exotic touch. The bathrooms were adorned with Moroccan ceramic tiles and looked fabulous. Throughout the hotel the decoration was old but nevertheless very gorgeous. The breakfast served at Le Royal Grill restaurant is beyond... More 

Was this review helpful? Yes 1
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Valued Guest, Thank you for choosing to stay with Starwoodhotels, and for taking the time to post such a nice review about Le Royal Mansour Meridien. We appreciate your kind praise towards our hotel's authentic style and decoration, as well as the location, the SPA, and the Breakfast selections offered. While we feel pleased with your kind comments, we... More 

Dublin, Ireland
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 30, 2014

I stayed on a trip recently. It is and older hotel with some lovely features nice high ceilings,lots of decent storage in the rooms.The bathrooms are on the older side but everything worked perfectly. Air conditioning was very reliable good supplies of hot water. Efficient staff the housekeepers were lovely friendly with lots of smiles,so were the rest of the... More 

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Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Elizabeth D, Thank you for sparing some time out to leave your impression’s on Le Royal Mansour Meridien Hotel experience following your recent stay. We are glad to read that you had a nice time and found every aspect of your stay to be as lovely and perfect, including all amenities provided and smiling and helpful staff all around.... More 

Montreal, Quebec
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 16, 2014

My husband and I stayed one night at this hotel and loved it. The room was large, with hardwood floors, a/c worked perfectly, lots of storage and a great city view onto the Hassan 2 Mosque. The bathroom is an old style but very clean and well maintained for its age. It as well is quite large and spacious. The... More 

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Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Valued Guest, We know we can't thank you enough for such a lovely and motivating review! We are very grateful for your energizing feedback and your kind words about our hotel, rooms, and team. We can see the Iron Lady treated you well and we are glad you were charmed! Every member of our team, including Said our concierge,... More 

Cairo Governorate, Egypt
Reviewer
3 reviews 3 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed August 8, 2014 via mobile

Ive stayed at the hotel for 3 nights this week and i had a bad start as the key card generator didn't work so they opened my room first using the master key card, also i had problems signing on to wifi till they sent me an IT representative The hotel decoration needs to be upgraded as its old Also... More 

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Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Mr. Lotfy, First of all I want to thank you for taking your time to inform us of your recent experience at Le Royal Mansour Meridien Hotel, and present you our sincere apologies for the key card system failure that occurred at the time of your arrival, as well as for internet login procedure and housekeeping staff attitude that... More 

Perth
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 25, 2014

the hotel was serviceable and it is in a good spot if you want to be right in the middle of a big, quite grimy city. The view from our room was of the backstreet and back of other hotels, no balcony (but then I didn't see any balconies on hotels in Casa itself). Staff were variable. Amin in the... More 

Was this review helpful? Yes 3
Said-Mahrous, Guest Services Manager at Royal Mansour Casablanca, responded to this review

Dear Hazel K, Thank you for sharing your experience at Le Royal Mansour meridien, and for your positive review of our hotel location and services provided. Our staff strive each day to provide great service to our valued guests, and we are very proud of each and every one of them, and it is pleasing to read such encouraging reviews.... More 

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Additional Information about Royal Mansour Casablanca

Address: 27, Avenue de l'Armee Royale, Casablanca 20000, Morocco (Formerly Le Royal Mansour Meridien)
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Royal Mansour Casablanca 5*
Number of rooms: 182
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Also Known As:
Le Royal Mansour Meridien Hotel Casablanca
Meridien Le Royal Mansour
Meridien Hotel Casablanca
Hotel Style:
#4 Business Hotel in Casablanca
#8 Spa Hotel in Casablanca
#9 Luxury Hotel in Casablanca

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