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All 67 Casablanca hotels

Sheraton Casablanca Hotel & Towers

5.0 of 5 Hotel   |   100 Avenue des F.A.R., Casablanca 20000, Morocco
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Sheraton Casablanca Hotel & Towers
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Ranked #32 of 67 Hotels in Casablanca
A recent review
4 of 5 stars reviewed 3 days ago
Airportroamer Uzes, France
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397 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Uzes, France
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I spent a week here, and found - like many hotels- some great customer service and some areas that undo all that hard work. Reception - great customer service and nothing was too much trouble. Lots of smiles and good product knowledge. Room - very comfortable bed. Standard room on 10th floor. The rest of the room just a little... More

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Seabrook, Texas
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here for a conference at another location. The room was spacious and comfortable. Everything worked! The food was good (room service especially!) The front desk staff was very helpful. What's not to like?

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Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very nice entry foyer and very efficient reception staff. Make sure you have the welcome cup of tea, that is brewed the traditional way, when you check in. Rooms are spacious, a little dated but good value. Food is very good. Internet access in your room.

Was this review helpful? Yes 1
Charleston, South Carolina
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 25, 2014

This Sheraton is very nice. Has comfortable beds, very courteous staff, lounges, exercise room, and very nice outdoor pool. I was there on business so couldn't take advantage of all the amenities in the hotel.

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Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Finaljustice" Thank you for choosing the Sheraton Casablanca during your recent visit to Casablanca. We are delighted to know that we met your expectations and you are happy with your stay. We hope that during your next stay, you will have some time to explore the facilities of the hotel and hope to welcome you soon in one of... More

Dubai
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 23, 2014

The hotel location is great .. And this is the hotel you should choose .. Rooms are spacious and clean .. I love the reception staff they are extremely friendly and pleasant .. You wouldn't want your check-in process to finish 😄😄 The staff are all consistent, they would try the best to help .. There is an ATM in... More

Was this review helpful? Yes 1
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "KarimEletre", We thank for your recent stay at with us and your kind comment. We are delighted to know that you enjoyed your stay at Sheraton Casablanca, the location and our Associates who were friendly and helpful. We look forward to welcoming you soon at Sheraton Casablanca. Sincerely yours, More

Austin, Texas
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed August 23, 2014

Wow. If I hadn't been sick and just wanting a clean place to stay from a recognized brand, I would never stay at this place. Unfortunately for me (fortunately for Sheraton), I arrived at the CTM bus station after a long trip from Safi, and when I saw the hotel, I just wanted to go in and rest from having... More

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Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "shibuyaben" Thank you for your stay with us. We genuinely value our Guests’ comments and regret when their expectations are not met. We understand your disappointment that no help was provided for your luggage, that you have to wait to get an available room upon your early arrival and that you did not receive the appropriate information about our... More

Abu Dhabi, United Arab Emirates
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed August 7, 2014

On entering the hotel there is a horrid smell in the lobby. The hotel is tired and outdated. The towels in my room were old and grey, although clean. Bedding the same. Shower tap in the bathroom not fitted properly, shower went everywhere, shower curtain bad creased and not fitted properly. The iron was falling apart abd the sole plate... More

Was this review helpful? Yes 1
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "TSAUH " Thank you for your stay with us and for your constructive feedback. We genuinely value our Guests’ comments and regret when their expectations are not met. Please accept our sincerest apologies. The issues raised are certainly not reflective of the usual standards of our hotel. Please allow me to follow up on your experience. To do so,... More

Moscow, Russia
Contributor
17 reviews 17 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 26, 2014

Nice hotel located in the down town. Close to Medina, many cafes and restaurants around. The rooms are rather clean and comfortable but the furniture is about 2000s. All kinds of services provided. Rather good breakfast but very small swimming pool in front of dinning room on the second floor.

Was this review helpful? Yes 1
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "PlaRom" Thank you for your recent stay at the Sheraton Casablanca, as well as for sharing your experience. We are pleased to know that the Sheraton Casablanca met your expectations and hope to welcome you soon at Sheraton soon. Sincerely yours More

Milano
Top Contributor
69 reviews 69 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
1 of 5 stars Reviewed June 25, 2014 via mobile

When you pay more than 200 euro per night you except certain quality. Hotel room are old and furniture broken. The bathroom is horrible. Many staff are broken and give the impression of being dirty. Maybe I have not been lucky with my room, but this is first and last time I will come here. Checkin and checkout very inefficient... More

Was this review helpful? Yes 2
Frederic M, General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Xx-_Mau_-xX " Thank you for your recent stay and please accept our apologies for not reaching your Thank you for your recent stay. Kindly accept our apologies for not have answered to your expectations. During your stay the hotel has faced a very high occupancy, with at the FRont Desk several arrivals and departures at the same time, which... More

New Delhi, India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 18, 2014

Well located in Casablanca, Sheraton Hotel offers everything you would expect from the brand. Rooms are modern and well equipped, even though the bathroom would deserve higher standard and materials. The staff at reception is definitely not efficient, (and most of the time) not enough. So be prepared to wait.... Fortunately, they are kind and smiling. Last but not least,... More

Was this review helpful? Yes 1
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Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Number of rooms: 286
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton

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