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Sheraton Casablanca Hotel & Towers

100 Avenue des F.A.R., Casablanca 20000, Morocco
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Sheraton Casablanca Hotel & Towers
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487 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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Los Angeles, California
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed here for three nights. The room was spacious, but not updated. However, nice organized and clean. Comfortable bed and pillows. We ordered food service which was good (very late at night). Food was average compare to local moroccan restaurant, but not terrible.

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italy
Level Contributor
49 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

I have to agree with most of the reviews, this hotel is simply too old to meet expectations of business's travellers and SPG guest when going to a Sheraton. Last renovation probably in the late 70s... Bathroom is a shame, not worth 2 stars, the rest is ok but Sheraton cannot allow a structure like this to be called Sheraton.

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The building is spectacular but getting a little run down. Food was good. I had a good burger in the lobby area and the service was quick and friendly. The lounges were sufficient but expensive. Coast and sites were close by taxi. The hotel felt safe and secure.

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Jeddah, Saudi Arabia
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is pretty old and beat up, yet it would work fine for a business trip. The check in and out was OK. The breakfast is outstanding with a lot of variety that fits all tastes. The rooms are good size, but pretty old.

Was this review helpful? Yes 1
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Perfect for business. The rooms could do with an upgrade as they look a bit dated, especially the carpets, but the service is excellent. If you have the Hyatt is full, this is a good fall back option.

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Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

This is one of the best Sheraton I have been to, I really have nothing bad to say about it and the staff (especially restaurant staff) is amazing. The hotel is very well located, downtown Casablanca, not far from the coast.

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Wassim H We thank you for your recent stay with us and your kind comment. We are delighted to know that you enjoyed your stay at Sheraton Casablanca, the location and our Associates who were friendly. We look forward to welcoming you soon at Sheraton Casablanca. Sincerely yours, More 

Amsterdam, The Netherlands
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed May 23, 2015

If you were visiting for a conference, you would be pretty pleased. But let's set that aside because if you are visiting as a tourist, you would have some complaints. First on the positives. Nice breakfast both in variety and ambiance and adequate enough room for the Sheraton chain. Elevators worked. OK, that's enough for the positives. The "decent enough"... More 

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Guest, First of all we would like to thank you for your recent stay at the Sheraton Casablanca Hotel and for taking the time to share your feedback as well. We are really happy to learn that our breakfast and rooms were live up your expectations. Therefore we would like to convey to you our sincere apologies for any... More 

2 reviews
4 of 5 stars Reviewed May 21, 2015

I stayed for one month in Sheraton Casablanca. It's old but well furnished and clean. The staff are so nice. The breakfast is very good. The problem is that the TV is not working well. There are a small number of channels and the signal is bad.

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Mohamed Q Thank you very much for choosing the Sheraton Casablanca Hotel for your recent trip to Casablanca city and for giving us your feedback. We are very happy to learn from your comments that your stay was an enjoyable one and that we meet the high standards you have come to expect and should continue to demand. Regarding... More 

Bahrain
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed May 18, 2015

I'm writing this review on behalf of my parents. They recently took a 10-day trip to one of their dream destinations, beautiful Morocco. Unfortunately, that dream destination was ruined by the awful service they received at the Sheraton Casablanca. Upon checking in, my dad asked for the Wi-Fi password to stay in touch with us while on the trip, but... More 

Was this review helpful? Yes 2
karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Hassan A, Many thanks to your parents for recently staying with us, and subsequently to you for having taken the time to give us their feedback. It appears from your comments that we did not entirely manage to meet your parents expectations for which I apologize on behalf of the entire team here at the Sheraton Casablanca Hotel. Please... More 

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Delhi, Delhi, India
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 18, 2015

Sheraton has a very nice ambiance and very much in the middle of happening place. It has good quality of rooms (not a beautiful view though!!) which are big in size, have a decent breakfast menu and good choice of menu in the restaurant and coffee shop. the staff of the hotel is very hospitable and nice to talk. It... More 

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Ramanabrol, Thank you very much for choosing the Sheraton Casablanca Hotel for your recent trip to Casablanca city and for giving such a nice feedback in Trip advisor. We are very happy to learn from your comments that your stay was an enjoyable one and that we meet the high standards you have come to expect and should continue... More 

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