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All 67 Casablanca hotels

Sheraton Casablanca Hotel & Towers

5.0 of 5 Hotel   |   100 Avenue des F.A.R., Casablanca 20000, Morocco
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Sheraton Casablanca Hotel & Towers
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42%
Ranked #34 of 67 hotels in Casablanca
A recent review
4 of 5 stars Reviewed June 26, 2014
PlaRom Moscow, Russia
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381 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Moscow, Russia
Contributor
15 reviews 15 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 26, 2014

Nice hotel located in the down town. Close to Medina, many cafes and restaurants around. The rooms are rather clean and comfortable but the furniture is about 2000s. All kinds of services provided. Rather good breakfast but very small swimming pool in front of dinning room on the second floor.

Was this review helpful? Yes 1
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "PlaRom" Thank you for your recent stay at the Sheraton Casablanca, as well as for sharing your experience. We are pleased to know that the Sheraton Casablanca met your expectations and hope to welcome you soon at Sheraton soon. Sincerely yours More

Milano
Top Contributor
59 reviews 59 reviews
14 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed June 25, 2014 via mobile

When you pay more than 200 euro per night you except certain quality. Hotel room are old and furniture broken. The bathroom is horrible. Many staff are broken and give the impression of being dirty. Maybe I have not been lucky with my room, but this is first and last time I will come here. Checkin and checkout very inefficient... More

Was this review helpful? Yes 2
Frederic M, General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Xx-_Mau_-xX " Thank you for your recent stay and please accept our apologies for not reaching your Thank you for your recent stay. Kindly accept our apologies for not have answered to your expectations. During your stay the hotel has faced a very high occupancy, with at the FRont Desk several arrivals and departures at the same time, which... More

New Delhi, India
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 18, 2014

Well located in Casablanca, Sheraton Hotel offers everything you would expect from the brand. Rooms are modern and well equipped, even though the bathroom would deserve higher standard and materials. The staff at reception is definitely not efficient, (and most of the time) not enough. So be prepared to wait.... Fortunately, they are kind and smiling. Last but not least,... More

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2014

As a tourist with very little time to go shopping and move around, the hotel's location made everything possible. The market and the well known Rick's Cafe and the famous temple are all can be reached by foot. The breakfast buffet is something else. The coffee is great and the freshly squeezed orange juice should not be missed. The free... More

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Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Zippyfilly", Thank you for your kind review and recent stay at Sheraton Casablanca. It is important for us to know that the location of the hotel, allowed you, to easilly walk to the Market, Old Medina and famous "Rick's Café".sily allowed you to go to the old Medina. This is why, in order to enjoy your days, we ensure... More

Abu Dhabi, United Arab Emirates
Contributor
14 reviews 14 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 15, 2014

It was my first trip to North Africa and staying at this hotel for three nights with my colleagues were the right decision. The hotel is accessible from the airport and located at a good location. What surprised me was a tea attendant who served traditional Moroccan tea to all the guests in a unique way. The hotel did not... More

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Hampshire
Top Contributor
58 reviews 58 reviews
35 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed June 10, 2014

Was pleasantly surprised by the Sheraton, having stayed in some other supposedly 5 star hotels in Casablanca that were disappointing, and having seen some poor reviews. That being said, the room decor and fittings were a bit tired, but clean and quite adequate. There was a good gym available and a small outdoor pool. Although I got a good room... More

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Mettmann, Germany
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 9, 2014

The choice of 5 star hotels in Casablanca is kind of limited. As other hotels dissapointed me even more, I choose the Sheraton again. Over the last couple of years I have stayed there 4 times already. The building in itself looks quite impressive and the location is very central downtown. The service at the reception is friendly and efficient.... More

Was this review helpful? Yes 1
Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 16, 2014

Our first day in Morocco was spent here. The foyer did not have the freshness of a 5 star. As we had arrived early and the room would only be available later we strolled to the Old Medina which was within easy distance. The Old City has its array of stalls and eateries but lacks the charm and uniqueness of... More

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Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "bulia" We thank you for your recent stay at Sheraton Casablanca. We deeply regret the fact we did not meet your expectations during your first stay, which was not the case when you came back. We do have shared with our Associates your experience in order to increase our services and controls as it is our goal to reach... More

Grosse Pointe Farms, Michigan
Top Contributor
134 reviews 134 reviews
39 hotel reviews
466 helpful votes 466 helpful votes
1 of 5 stars Reviewed May 16, 2014

Stay was fine- paid about $193 a night which included the obscene local VAT of %20. However... Sheraton decided to try and STEAL from me at checkout: SCAM #1- An unnanounced fee of about $10 USD was added, without my consent or permission, for a "donation" to UNICEF. I did not ask to donate, it was just added to my... More

Was this review helpful? Yes 3
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "CaptainAmerica" Thank you for your recent stay. We are looking to contact you by email to get copy of your invoice for a better understanding, as it is not in the procedures of the hotel to charge expenses that are not consumed. In the context of actions for children conducted by UNICEF, we invite you to make a donation.... More

Beirut, Lebanon
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed May 12, 2014

Very shabby and rundown. Hotel rooms looked like they needed a deep cleaning. Carpet in room was kinda gross looking. Heaven knows what sorts of things it absorbed over the years - I felt icky walking barefoot. Bathroom was nice as was breakfast buffet. Well located, near the train station as well. Gym was not good

Was this review helpful? Yes 2
Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Abihabibm, Thank you for your stay with us. We genuinely value our Guests’ comments and regret when their expectations are not met. Please accept our sincerest apologies. The issues raised are certainly not reflective of the usual standards of our hotel. At the Sheraton we have some facilities free of charge, as the Sheraton Fitness by Core Performance, offering... More

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Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style
#14 Spa Hotel in Casablanca #21 Luxury Hotel in Casablanca
Hotel Class
Number of rooms
286

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