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Sheraton Casablanca Hotel & Towers

100 Avenue des F.A.R., Casablanca 20000, Morocco
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Sheraton Casablanca Hotel & Towers
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Sheraton Casablanca Hotel & Towers
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481 reviews from our community

Traveler rating
    69
    128
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    74
    47
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed yesterday NEW

Perfect for business. The rooms could do with an upgrade as they look a bit dated, especially the carpets, but the service is excellent. If you have the Hyatt is full, this is a good fall back option.

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

This is one of the best Sheraton I have been to, I really have nothing bad to say about it and the staff (especially restaurant staff) is amazing. The hotel is very well located, downtown Casablanca, not far from the coast.

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Amsterdam, The Netherlands
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

If you were visiting for a conference, you would be pretty pleased. But let's set that aside because if you are visiting as a tourist, you would have some complaints. First on the positives. Nice breakfast both in variety and ambiance and adequate enough room for the Sheraton chain. Elevators worked. OK, that's enough for the positives. The "decent enough"... More 

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2 reviews
4 of 5 stars Reviewed 1 week ago

I stayed for one month in Sheraton Casablanca. It's old but well furnished and clean. The staff are so nice. The breakfast is very good. The problem is that the TV is not working well. There are a small number of channels and the signal is bad.

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Bahrain
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm writing this review on behalf of my parents. They recently took a 10-day trip to one of their dream destinations, beautiful Morocco. Unfortunately, that dream destination was ruined by the awful service they received at the Sheraton Casablanca. Upon checking in, my dad asked for the Wi-Fi password to stay in touch with us while on the trip, but... More 

Was this review helpful? Yes 2
karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Hassan A, Many thanks to your parents for recently staying with us, and subsequently to you for having taken the time to give us their feedback. It appears from your comments that we did not entirely manage to meet your parents expectations for which I apologize on behalf of the entire team here at the Sheraton Casablanca Hotel. Please... More 

Travelers are raving about these Casablanca hotels

Delhi, Delhi, India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Sheraton has a very nice ambiance and very much in the middle of happening place. It has good quality of rooms (not a beautiful view though!!) which are big in size, have a decent breakfast menu and good choice of menu in the restaurant and coffee shop. the staff of the hotel is very hospitable and nice to talk. It... More 

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Ramanabrol, Thank you very much for choosing the Sheraton Casablanca Hotel for your recent trip to Casablanca city and for giving such a nice feedback in Trip advisor. We are very happy to learn from your comments that your stay was an enjoyable one and that we meet the high standards you have come to expect and should continue... More 

Contributor
14 reviews 14 reviews
12 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel last April for four nights. My stay was for business purpose. I had a nice stay there. The hotel is clean. Team is very nice and cooperative. * Location: Location is very good. It is in the middle of Casa with everything you need all around In a walk distance, you can reach the... More 

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karim B, Responsable réception at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Ahed K, Thank you very much for choosing the Sheraton Casablanca Hotel for your recent trip to Casablanca city and for giving your nice feedback in tripadvisor. Positive word of mouth is vital in building our business as well as our reputation. We are very happy to learn from your comments that your stay was an enjoyable one and... More 

Halmstad, Sweden
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Long time to check in. Room ok and clean but I expected much more. Mini bar was really empty an they tryed to charg me for things I didn't drink when checking out. Keep everything in order please. Breakfast very pricy but really good.

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear LL1961 Thank you for your stay with us. We genuinely value our Guests’ comments and regret when their expectations are not met. We understand your disappointment that you have to wait to get a room upon your check in and that your minibar was empty . Please accept our sincere apologies and be assured that the issues raised are... More 

United States
Top Contributor
93 reviews 93 reviews
13 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I started to make the reservation over the phone, when the gentleman on the other line informed me that the only way to get free wifi was by booking online through Sheraton. An over the phone reservation did not count. I promptly thanked him, hung up the phone, and booked through the hotel's website. When I arrived at the hotel,... More 

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear 729ashleyr Thank you for your recent stay in Sheraton Casablanca Hotel and for giving us your feedback. Your opinion certainly assists us in our continuously process of improvement. Please, accept our sincere apologies for not reaching your expectations during your stay with us. we are sorry for this shortcoming of service. Please be assured that we shared your comments... More 

1 review
5 of 5 stars Reviewed April 16, 2015

I spent one day in Casablanca and stayed at the Sheraton. I was very impressed, one of the best sheraton hotels I've stayed in. Excellent staff, service, room, and food. The location is also great, only 10 minutes from the coast, and lots of restaurants, shops around the hotel.

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Wassim H We thank you for your recent stay with us and your kind comment. We are delighted to know that you enjoyed your stay at Sheraton Casablanca, the location and our Associates who were friendly and helpful. We look forward to welcoming you soon at Sheraton Casablanca. Sincerely yours, More 

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