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Sheraton Casablanca Hotel & Towers

5.0 of 5 100 Avenue des F.A.R., Casablanca 20000, Morocco
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Sheraton Casablanca Hotel & Towers
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Sheraton Casablanca Hotel & Towers
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431 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dubai
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I used to go to this hotel 15 years ago already. I went back recently and was surprised to see that apparently there had been no renovations there at all in the last 15 years. It has lost all it glory. Its dusty, has tired furniture and carpets and clunky AC/heater. Breakfast is overcharged. Check-in staff made everyone wait in... More 

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Halifax, Canada
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall a comfortable hotel. The staff were very friendly. The room was comfortable and clean and quiet. The price is a bit high for a hotel in Casablanca but that was a choice I made. I upgraded to get access to the lounge which served an OK breakfast and decent snack in the evening. Alcohol was available but expensive.

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Cairo
Top Contributor
113 reviews 113 reviews
46 hotel reviews
57 helpful votes 57 helpful votes
2 of 5 stars Reviewed 1 week ago

I had stayed 2 nights in the hotel, that i didn't enjoy anything in the hotel except the average breakfast. the rooms are very very old, not perfectly clean and smelly. they lack for fresh air and i had to change the room due to non working air condition. I complained to management about the condition problem 5 times before... More 

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Brielle, The Netherlands
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

This hotel clearly targets businessmen (and women). That may account for quite steep prices for inhouse breakfast, dinner and drinks. These are prices you would find in the City of London. As a family, we had a very warm and friendly welcome. Hotel positions itself very well in terms of price and quality and I can recoommend to anyone. Room... More 

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Doha, Qatar
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This Sheraton was by far one of the worst i visited. Not only it was old, the service was very bed. The room next door had a party going on at 11pm and the stuff just didn’t care. Internet was free but very slow. i wouldn’t stay there again.

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Kuala Lumpur, Malaysia
Top Contributor
108 reviews 108 reviews
62 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Pleasant SPG business hotel in the heart of the downtown area of Casablanca city however, the hotel is in need of a renovation and you should check that the WiFi in your room is working as it doesn't work in some rooms e.g. 1401, 1407 and possibly others due to 'IT upgrading'.

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Riyadh
Top Contributor
56 reviews 56 reviews
27 hotel reviews
40 helpful votes 40 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed here just a few days after my stay in another, recently renovated Sheraton in Doha, Qatar. What a huge difference. This one is a rather humble relative. Rooms cry for a new coat of paint, bathrooms are shabby. Decor is dated Mattresses are old, and towels threadbare... Service is below average. To give an example, I extended my... More 

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Bressanone, Italy
Top Contributor
112 reviews 112 reviews
40 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

More than 10 years ago I stood the first time at this hotel. It might not be up to date in design and amenities and some details might require some care, the gym is really in need of a substantial update, but the quality of service has never changed. The staff is always, only one exception in all the years,... More 

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Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Fritz M", Thanks for sharing your find comments, delighted the team is always kind and courteous and the quality of service has never changed. We look forward to welcoming you soon at Sheraton Casablanca. Sincerely More 

New York City, New York
Contributor
18 reviews 18 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Lobby is very cosmopolitan Morocco. Staff went above and beyond making us feel welcomed and comfortable. Mattress and pillows were okay. Bathroom needs work. Hibachi restaurant was amazing with superb food and cocktails offered although lacked atmosphere.

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Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "SlaintePaddys", Thanks for sharing your comments and loyalty to Starwood Hotels and Resorts, delighted our Associates went above and beyond making you feel welcomed and comfortable. We woukd like also tka the opportunity to inform you that the hotel will undergo for your comfort soem major changes in the coming months. We look to welcoming you soon at Sheraton... More 

Stuttgart, Germany
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

We were very disappointed about sheraton. The place was very old. it was maybe a luxes hotel before... but a long time ago. They need def. to refresh the rooms.We had to change our room 2 times because it was smelling like cigarette... The only things that I appreciated is the price and the location. The service is also nice.... More 

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Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Rebeccata89" Thanks for sharing your comments, delighted the service was pleasant. We genuinely value our Guests’ comments, and would like to inform you that in the coming months the hotel will undergo for your comfort some major changes. We hope to have you back at Sheraton Casablanca allowing us the opportunity to invite you to discover the coming changes.... More 

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Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Number of rooms: 286
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton
Hotel Style:
#13 Spa Hotel in Casablanca
#20 Luxury Hotel in Casablanca

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