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All 68 Casablanca hotels

Sheraton Casablanca Hotel & Towers

5.0 of 5 Hotel   |   100 Avenue des F.A.R., Casablanca 20000, Morocco
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Sheraton Casablanca Hotel & Towers
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Ranked #32 of 68 Hotels in Casablanca
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420 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

More than 10 years ago I stood the first time at this hotel. It might not be up to date in design and amenities and some details might require some care, the gym is really in need of a substantial update, but the quality of service has never changed. The staff is always, only one exception in all the years,... More

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New York City, New York
Contributor
15 reviews 15 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Lobby is very cosmopolitan Morocco. Staff went above and beyond making us feel welcomed and comfortable. Mattress and pillows were okay. Bathroom needs work. Hibachi restaurant was amazing with superb food and cocktails offered although lacked atmosphere.

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Stuttgart, Germany
2 reviews
2 of 5 stars Reviewed 1 week ago

We were very disappointed about sheraton. The place was very old. it was maybe a luxes hotel before... but a long time ago. They need def. to refresh the rooms.We had to change our room 2 times because it was smelling like cigarette... The only things that I appreciated is the price and the location. The service is also nice.... More

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Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

very good, very clean , very nice hotel. i live at 16n floor , very good view. the room was very clean , and the service it was very nice. the hotel give also free wifi. the breakfast is very good , the restaurant is very good , and the second restaurant give also buffet , very nice choice

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Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Tetelas" Thanks for sharing your comments, delighted your stay with us was enjoyable and hope you can stay a little longer the next time you visit us in Sheraton Casablanca. Sincerely More

Eindhoven
Contributor
19 reviews 19 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Hotel is well located has everything i recommend sitting by the pool. However not large to wind down. Breakfast is a mix off tradtional maroccan an european style and what u could expect from a sherathon. Rooms could use a upgrade tough. Very friendly an courtious staff and a very good security staff aswell

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Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Fvlehv" Thank you for sharing your recent experience at Sheraton Casablanca on tripadvisor. We are glad to know that our Associates are very friendly an courtious and that our Security Associates are professionals. It is, as well, important for us to know that the hotel is well located, and that the diversity and quality of foods offered for the... More

Jeddah, Makkah, Saudi Arabia
Contributor
13 reviews 13 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel location is great as its close to major shopping, restaurants and night life important areas in Casablanca. Its also close to train station, old city and other important hotels in the city. The staff are friendly and make your stay enjoyable. Well trained and ready to assist you with anything you need. The food in restaurant is average... More

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Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Brahim R", Thank you for your comment on Tripadvisor. We are glad to know that the location of the hotel, near the train station, close to major shopping, restaurants, and business aeas was great for you, and that especially our Associates made your stay enjoyable, were well trained to assist you with anything you need. We hope to welcome... More

Cairo, Egypt
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent full week in Sheraton Casablanca hotel as part of a business trip. Overall my experience is positive with some few things that I didn't like. First impression was very good as the hotel lobby and reception were looking very good with the fountain in the middle. Check in procedure was quick and straight forward, they helped me to... More

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Frederic M, Responsable commercial at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Khalifa85" Thank you for sharing your experience and for your recent stay at the Sheraton Casablanca. We are pleased to have met your expectations, both in terms of living and the quality and variety of food we offer, but also the level of service delivered by our Associates. However, we regret, despite the rapid response, technical incident on the... More

Toronto
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed October 20, 2014

Well, it's a Sheraton Hotel in a very strange country that you should avoid visiting during the Muslim high holiday of Eid el-Kebir, unless you enjoy watching sheep and ram being killed and blood running in the Medina, old city, wherever you are in the country. Not a pleasant walk there if you're sensitive. The hotel is very elegant and... More

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Frederic M, Responsable commercial at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Senorsdoll" Thank you for sharing your experience and for your recent stay at the Sheraton Casablanca. We are pleased to have met your expectations, and know that the location of the hotel was perfect, allowing you to explore Casablanca. We noted with interest your recommendation to deliver oranges at the Club Lounge, and this is a great idea. We... More

Chicago
Top Contributor
57 reviews 57 reviews
24 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed October 11, 2014

I have stayed in this hotel for 25 nights over the past six weeks. Each time there is just something not quite right. Whether it is bad air conditioning, internet not working in the room, faucet handles that don't turn or something else, it just seemed that something was wrong on each of my stays, Most of the staff tries... More

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Frederic M, Director of Sales at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "blue74Chicago" Thank you for your stay with us. We genuinely value our Guests’ comments and regret when their expectations are not met. We understand your disappointment that the air conditioning was not working properly and that the faucet handles don't turn. Please accept our sincerest apologies. The issues raised are certainly not reflective of the usual standards of our... More

Perth, Australia
Top Contributor
202 reviews 202 reviews
37 hotel reviews
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed October 6, 2014

We stayed here for two separate nights and had excellent service on both occasions. Our rooms were a good size, the beds comfortable and the food good but biased towards the western palate rather than Moroccan flavours. The room could have done with some minor maintenance, but nothing major.

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Frederic M, General Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear "Peach P" Thank you for sharing your comments, delighted the hotel was very comfotable and hope you can stay a little longer the next time you visit us in Sheraton Casablanca. Regards, More

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Additional Information about Sheraton Casablanca Hotel & Towers

Address: 100 Avenue des F.A.R., Casablanca 20000, Morocco
Location: Morocco > Grand Casablanca Region > Casablanca
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Casablanca Hotel & Towers 5*
Number of rooms: 286
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Also Known As:
Sheraton Casablanca Hotel And Towers
Casablanca Sheraton

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