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Sheraton Casablanca Hotel & Towers

100 Avenue des F.A.R., Casablanca 20000, Morocco
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Sheraton Casablanca Hotel & Towers
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Sheraton Casablanca Hotel & Towers
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496 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cairo, Al Qahirah, Egypt
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel is located nearby the sea about 5 minutes by taxi& nearby the market 5 minutes by taxi.It is a 5 star deluxe hotel better to say a 7 star hotel.It is near to the metro station 5 minutes walking & 10 minutes by taxi to the famous mosque of King Hassan the second on the sea.The staff is... More 

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Istanbul, Turkey
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I travel to Casablanca often for business and stayed in Sheraton in a recent visit. Hotel is located right in the center of the city and has good access to everything. Hotel is a bit old, yet still the rooms are nice and cosy. Service is very good, staff is friendly. My colleague had a booking issue and the lady... More 

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Paris, France
Level Contributor
1 review
5 of 5 stars Reviewed 4 weeks ago

Very good hotel and excellente service in the center of Casablanca. Price rate is attractive for frequent traveller with a good negociation After you can feel at home food really good with japanese restaurant and excellent sushi bar

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Guest, We thank you for your recent stay with us and your kind comment. We are delighted to know that you enjoyed your stay at Sheraton Casablanca, your nice experience at the japanese restaurant and you feel at home. At Sheraton we srive to exceed our guest expactations. We look forward to welcoming you soon at Sheraton Casablanca. Sincerely... More 

Phnom Penh, Cambodia
Level Contributor
2 reviews
2 of 5 stars Reviewed 4 weeks ago

The hotel has probably seen better days. It has good amenities - bar, restaurant (even belly dancing - though quite ordinary, and music). Room service is passable. My main gripe is with the overpowering smell that greets you as you enter the lobby - no idea where it comes from. Although you are supposed to have access to wifi from... More 

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Guest, Thank you for your stay with us. We genuinely value our Guests’ comments and regret when their expectations are not met. We understand your disappointment in regards to the bad smell in the lobby and the interruption of the internet connection which were beyond our control as it came from our suppliers end. Please accept our sincere apologies.... More 

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Los Angeles, California
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here for three nights. The room was spacious, but not updated. However, nice organized and clean. Comfortable bed and pillows. We ordered food service which was good (very late at night). Food was average compare to local moroccan restaurant, but not terrible.

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Guest, We thank you for your recent stay with us and your kind comment. We are delighted to know that you enjoyed your stay at Sheraton Casablanca, the spacious room , comfortable bed and hotel location. At Sheraton Casablanca, we strive to satisfy our guests. We look forward to welcoming you soon at Sheraton Casablanca hotel. Sincerely yours, More 

italy
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed June 22, 2015

I have to agree with most of the reviews, this hotel is simply too old to meet expectations of business's travellers and SPG guest when going to a Sheraton. Last renovation probably in the late 70s... Bathroom is a shame, not worth 2 stars, the rest is ok but Sheraton cannot allow a structure like this to be called Sheraton.

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Guest Thank you for taking the time to share your feedback from your most recent stay. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. Please accept our sincere apologies for the inconvenience caused to you in regards to the condition of the hotel in general . This... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 3, 2015

The building is spectacular but getting a little run down. Food was good. I had a good burger in the lobby area and the service was quick and friendly. The lounges were sufficient but expensive. Coast and sites were close by taxi. The hotel felt safe and secure.

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Guest We are really thrilled to hear that our staff friendliness, quick service and your feeling safe have made your stay an enjoyable one. we always go the extra mile to make every guest feel special and unique. Thank you for sharing your feedback with us through Trip Advisor and we hope to have you back at Sheraton Casablanca.... More 

Jeddah, Saudi Arabia
Level Contributor
41 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed June 3, 2015

The hotel is pretty old and beat up, yet it would work fine for a business trip. The check in and out was OK. The breakfast is outstanding with a lot of variety that fits all tastes. The rooms are good size, but pretty old.

Was this review helpful? Yes 1
karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Guest Thank you for choosing the Sheraton Casablanca during your recent visit to Casablanca. We are delighted to know that we met your expectations specially with our breakfast. We hope that during your next stay, you will have some time to explore the facilities of the hotel and hope to welcome you soon in one of our property Starwood... More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 27, 2015

Perfect for business. The rooms could do with an upgrade as they look a bit dated, especially the carpets, but the service is excellent. If you have the Hyatt is full, this is a good fall back option.

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karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Guest, We thank you for your recent stay with us and your kind comment. We are delighted to know that you enjoyed your stay at Sheraton Casablanca and you met your expectations. Regarding our rooms, we would like to inform you that the hotel will be undergoing a major renovation in the near future including all the Guestrooms, Food... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

This is one of the best Sheraton I have been to, I really have nothing bad to say about it and the staff (especially restaurant staff) is amazing. The hotel is very well located, downtown Casablanca, not far from the coast.

Was this review helpful? Yes
karim B, Front Office Manager at Sheraton Casablanca Hotel & Towers, responded to this review

Dear Wassim H We thank you for your recent stay with us and your kind comment. We are delighted to know that you enjoyed your stay at Sheraton Casablanca, the location and our Associates who were friendly. We look forward to welcoming you soon at Sheraton Casablanca. Sincerely yours, More 

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