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BEST WESTERN Hotel Toubkal

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9 Street Sidi Belyout Av Des Far, Casablanca, Morocco
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1 room 1 guest
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BEST WESTERN Hotel Toubkal
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175 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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Montpelier, Vermont
1 review
5 of 5 stars Reviewed June 25, 2015

This hotel was clean and safe, with professional and friendly staff. It's in a great location for tourists, you are near the central market, the port, Rick's cafe, the mosque and the train station. I'd recommend taking the train in from the airport, not a cab. Internet was fast and reliable, shower was good, bar was relaxing. The hotel is... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Madam, We are very pleased to know you enjoyed your stay at the Best Western Hotel Toubkal Casablanca . The service in the hotel that we are working for and it's always a real satisfaction when we share this kind of comment with our teams, who work hard to satisfy every single guest . We hope to welcome you... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 21, 2015

Great location! 100m from Old Medina. 300m from the Ocean. Nice room with full mini bar. AC wasn't very good but nice breeze. Staff was very friendly, door man always carried any bags we brought back with us up to the room. Breakfast still continued its same hours during Ramadan.

Was this review helpful? Yes
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear M. Marcus, Thank you for your FABULOUS review and high recommendation. I am very pleased that you enjoyed the hotel as well as the services and amenities offered. I do hope that we will have the opportunity to welcome you back. Regards, La direction More 

Sydney, Australia
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed June 20, 2015

The hotel is in a good location but that is all. We stayed here on our arrival in Casablanca just for one night all we needed was a bed for the night, we had pre paid, just wished we hadn’t as we had booked to stay again 2 weeks later on our departure I can’t imagine why this hotel hasn’t... More 

Was this review helpful? Yes
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Guest, Thank you for taking the time to write your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are disappointed to hear that you had an unpleasant experience with us, mainly due to our reception staff which we made the front office management aware of. We would definitely like... More 

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Providence, Rhode Island
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 17, 2015

I stayed here for one night because I had an early flight out of Casablanca and wanted to be close to the train station which is a short walk away. They have renovated the rooms and have near soundproof windows, but the property definitely shows its age in many other areas and the A/C in my room did not adequately... More 

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Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear M. Rakesh, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. As we receive a notice from your side that you had a problem with our AC, we hereby inform you that we will do our best to fix it. Once again, I would... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 16, 2015

This hotel was about what I would expect for a Best Western, 60 USD a night for a single person. I checked into the hotel in the middle of the night, and the staff found my reservation right away and checked me in very efficiently. ROOM: The bed, bedding, bathroom, and amenities are very basic. The large bed had two... More 

Was this review helpful? Yes
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Mme valerie, Thank you for take in the time to write your review, your feedback is very important to us. On behalf of our entire team, I would like to apologize for not exceeding your expectations, we would like to offer our sincerest apologies for the inconvenience the bed and internet cause you. be sure that we will work... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 25, 2015

This hotel is a great place to stay in Casablanca. The staff is very kind and helpful and the guard even walked with me to the store since i did not know the way. They helped me figure out how to get to the airport for my flight home the next day. The hotel is steps away from Casa Port... More 

Was this review helpful? Yes 1
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us from your recent visit in our hotel. We pride ourselves in providing our guests with personalized, genuine and intuitive service delivery and I am thrilled that our entire team were successful in achieving this with you. We look forward to welcoming you back soon. In the... More 

Marrakech, Morocco
2 reviews
5 of 5 stars Reviewed May 4, 2015

Stayed here with family and friends for a night in April, checked in late at night and received a very warm welcome from the lovely staff. Rooms are nicely designed and in excellent condition with very comfortable beds. Overall, we had an excellent short stay, staff were friendly and helpful. Will definitely be back again for our next visit to... More 

Was this review helpful? Yes
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear M. SAIF, Thank you for sharing your positive review of Best Western Hotel Toubkal! I am honored that you chose to stay with us when you were in Casablanca. I am most gratified to hear your compliments about our staff. We pride ourselves on hiring professionals who are well-versed in the art of hospitality. I'm so happy that they... More 

Florida
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 1, 2015

This is a very convenient hotel. Very close to the cruise port and also very close to the central bazaar. The staff is great offering assistances and advice. The hotel has a restaurant which offers local dishes which are quite delicious. Recommend this place if you are not into 5 stars but want a clean place to lay your head.

Was this review helpful? Yes
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Guest, Thank you for your wonderful review on TripAdvisor and for staying with us at the Best Western Hotel Toubkal I am pleased to hear that you enjoyed our hotel while you were visiting Casablanca, due to our centralized location in the heart of town. We look forward to the privilege of welcoming you back. In the meantime, we... More 

Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
3 of 5 stars Reviewed April 23, 2015 via mobile

When you are on the business trip, one of things you must have is a powerful connection to net. Hassle free of email browsing and facetime with my family is a must. Rooms were clean but a bit old. The receptionist and people in the cafe were very friendly.

Was this review helpful? Yes
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear M. YVES Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. As we receive a notice from your side that you had a problem with wifi conection, we hereby inform you that we will do our best to fix it. Once again, I would... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 12, 2015

We stayed in this hotel for one day. This hotel is very outdated everthing is just average. Nothing is that beautiful which makes you feel good. It doesn't meet the needs of a four star. Smoking smell in the room. Room is very hot. Bath tub is very old. Everything in the hotel lift, carpet, beds ,curtains and all the... More 

Was this review helpful? Yes 1
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Guest, Thank you for take in the time to write your review, your feedback is very important to us. On behalf of our entire team, I would like to apologize for not exceeding your expectations We would like to offer our sincerest apologies for the inconvenience these problems have caused you. Be sure that we will work hard on... More 

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