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BEST WESTERN Hotel Toubkal

9 Street Sidi Belyout Av Des Far, Casablanca, Morocco
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BEST WESTERN Hotel Toubkal
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199 Reviews from our TripAdvisor Community

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Level Contributor
66 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

An old dark and dirty hotel that desperately needs for a refurbishment. In my opinion this hotel is two stars maximum. Food was odd and inadequate for a four stars hotel. Even the basic details like doors and carpets were worn and bad. Never again

Helpful?
Thank Alessandro P
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear M. ALESSANDRO, Thank you for your feedback regarding your recent stay at our property. First of all we would like to apologize for not exceeding your expectation.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that... More 

london
Level Contributor
66 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Stayed overnight ... Despite confirming quiet rooms at the back... It's next to busy main road, we where given two at the front low down....sigh... Why is this so difficult to get what you ask for. Insisted and got my room at the back and another at the front.!! So if you can sleep through traffic noise... The rooms are... More 

Helpful?
Thank LondonPandora
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another... More 

Los Angeles
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is located near the business district, the medina, and the port. It is a good base for seeing the sights of Casablanca, especially as the Casa Port train station is only two blocks away. The tall, narrow property has a lobby, business center, sitting room and restaurant on the first floor, and a handful of guest rooms on... More 

Helpful?
Thank Token6500
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear M. Token, Thank you for taking the time to write your review regarding your recent stay in our hotel.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are pleased to hear that you had a good... More 

USA
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 4 weeks ago

Heart of downtown with an easy walk to the Medina. Staff was helpful and nice. My only complaint was the carpet in the room looked like it had not been vacuumed in 2 weeks. Otherwise the room was clean.

Helpful?
Thank dveerkamp
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another... More 

New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 14, 2015 via mobile

It's a standard best western hotel. Generally in need of renovation. Everything looks, feels and smells old. It's in reality like most of these best western hotels a 3+ star hire as opposed to a solid 4*. Staff is very friendly (rushed to get my room ready as I was checking in early) and the hotel is generally clean. The... More 

Helpful?
1 Thank yppaul
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another... More 

2 reviews
3 of 5 stars Reviewed December 4, 2015

Stayed here for two nights and it was overall a very average place to stay. The hotel is located nicely in in the heart of the city, next to the old medina and near the two train stations. The rooms have a decent view out over the city if you are higher up but I had trouble getting consistent Wifi... More 

Helpful?
Thank Kenneth M
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Regarding, the wifi we change all our rooters for better connection.I hope that you will... More 

Round Lake, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed October 28, 2015 via mobile

I stayed in this hotel for 4 nights. It is conveniently located. Be careful walking in the neighborhood at dark, a purse snatcher ran into us as we were going into a restaurant, he was running with someone's purse... The room is dark and dingy and very hot even tho we had the "summer" setting on the fan. Having dinner... More 

Helpful?
1 Thank fustyfarrago
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future..I hope that you will consider staying with us again so that we can have another... More 

St. Paul's Bay, Malta
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 26, 2015

Gracious desk staff, good sized rooms, and a wonderful Morocco breakfast are just a few of the benefits of staying here. When we arrived at 9:30 a.m. we expected to drop off our bags and walk around town jet-lagged until check-in time. But, they said our room was ready and we were able check-in and grab a nap. Location is... More 

Helpful?
1 Thank Bernard O
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear M. Bernard, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Hong Kong, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed September 26, 2015

I stayed here on my arrival at Casablanca and for only one night before I move to other city. This place is nice hotel but a little bit old-fashioned in design - not so modern. The staff are nice and friendly and service good. The location is easy to get to by taxi. Nice breakfast too.

Helpful?
Thank Wendy T
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear M. Wendy, Thank you for your feedback regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Montpelier, Vermont
1 review
5 of 5 stars Reviewed June 25, 2015

This hotel was clean and safe, with professional and friendly staff. It's in a great location for tourists, you are near the central market, the port, Rick's cafe, the mosque and the train station. I'd recommend taking the train in from the airport, not a cab. Internet was fast and reliable, shower was good, bar was relaxing. The hotel is... More 

Review collected in partnership with Best Western

Helpful?
Thank star_aster80
Bestwestern T, Responsable réception at BEST WESTERN Hotel Toubkal, responded to this review

Dear Madam, We are very pleased to know you enjoyed your stay at the Best Western Hotel Toubkal Casablanca . The service in the hotel that we are working for and it's always a real satisfaction when we share this kind of comment with our teams, who work hard to satisfy every single guest . We hope to welcome you... More 

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