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Sofitel Agadir Royal Bay Resort

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Baie des Palmiers, Cite Founty P4 | Commune de Bensergao, Agadir 80007, Morocco
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Sofitel Agadir Royal Bay Resort
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Sofitel Agadir Royal Bay Resort
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1,360 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I have just returned from a trip here with friends. The hotel is clean, but definitely a little dated. The pool area is well maintained with great sun loungers. The service is a little slow - but the staff are all really friendly. Breakfast was really good value with lots of choice so definitely worth the money, however we had... More 

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1 review
1 of 5 stars Reviewed 1 week ago

I am disappointed with the service at this hotel. From the moment we walked in, it was clearly visible that the service at reception was poor, the staff namely Fatim Zohra was unbelievably rude once asked why the rooms were taking so long to get ready, we waited over an hour in reception. Other staff in reception named Salah was... More 

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Daniel K, Directeur général at Sofitel Agadir Royal Bay Resort, responded to this review

Dear Sir, Thank you very much for sharing your experience during your stay in Agadir and creating your tripadvisor account for this occasion. First of all, we would like to apologize for any inconvenience you suffered from during your stay among us. Be sure that we are open to any feedback even if it’s a bad one. I am just... More 

1 review
5 of 5 stars Reviewed 1 week ago

Thank you for makeing our holiday great 😊! The food was good and the staff excelent! We also loved the pool area 😄! We recomend Sofitel to everybody. Special thanks to ;Ouarda, Atif, Yassin, Mehdi, Driss and to all you guys at Sofitel! 👍👍👍

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Reigate, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I'm staying here now as I write this review. I am here with my four children, x2 teens X1 6yr old and a 2yr old. Poor service waiting for ages to be served, sometimes 40mins for a glass of wine. Ants in the room. Cracks in the floor around the pool. A children's day care that you don't know is... More 

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Brussels, Belgium
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

stunning entrance, beautiful patio. Check-in takes a very long time. Very good food (buffet) beautiful pool, very well located at a long promenade, private hotel beach Rooms: need an upgrade, certainly the bathrooms! (overwhelming scent)

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England, United Kingdom
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I loved Sofitel, I loved everything about it, definety a huge thumbs up. The swimming pool is great for kids and the spa and sauna is great for adults😀 Definitely hugely worth visiting!!!! 👍👍👍👍👍👍

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Daniel K, Directeur général at Sofitel Agadir Royal Bay Resort, responded to this review

Dear Madam, Dear Sir, Thank you for posting such a positive feedback following your latest stay at Sofitel Agadir Royal Bay. Your comment really delights me this morning and I feel happy to know that our dear Guests love us! We sincerely hope that you’ll visit us again and thank you for recommending us! Best regards, Jérôme Lobier Director of... More 

Paris, France
Top Contributor
148 reviews 148 reviews
15 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We decided at the last minute to take a long weekend in Agadir and we stayed at the Sofitel. It was a very nice hotel. I am not sure I would consider it 5 star. The staff was usually very friendly and attentive, we were always greeted by anyone walking by. We had one unfortunate time when we were on... More 

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Daniel K, Directeur général at Sofitel Agadir Royal Bay Resort, responded to this review

Dear Madam, Dear Sir, First of all I would like to thank you for posting such a detailed feedback following your latest stay at Sofitel Agadir Royal Bay. While reading your comment I felt very embarrassed because your stay wasn’t as enjoyable as it could be. Please be assured that the level of service you had during your weekend doesn’t... More 

Greater London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I spent 4 nights here and our stay has been very pleasant. The hotel looks a little tired and can do with some refurbishment. However the level of service and politeness of the staff is praiseworthy. I would specially like to mention Ismail -guest relations who is not only helpful but exceptionally skilful at problem solving. He... More 

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Daniel K, Directeur général at Sofitel Agadir Royal Bay Resort, responded to this review

Dear Sir, Thank you for posting your feedback further to your experience at Sofitel Agadir Royal Bay ! I’m very pleased you enjoyed your stay among us thanks to our facilities and our Ambassadors. All our teams endlessly care about the wellness of our Guests and be sure that your message is a great satisfaction for us. It was a... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We visited this hotel in Feb early this year. Let me simply break it down with goods and bads: Goods Amazing looking hotel, very luxury and definately has a 5 star look. Great rooms, nice and spacious, we got beach view which great sunrise and sunset view. Room service were great, always on time to come clean the room. One... More 

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Daniel K, Directeur général at Sofitel Agadir Royal Bay Resort, responded to this review

Dear Madam, Dear Sir, We would like to thank you for sharing your detailed comment about your last experience at Sofitel Agadir Royal Bay. It is very important for us to have your feedback and thank you for helping us to improve our service. We are really sorry that our facilities weren’t up to your expectations. We are actually taken... More 

Singapore, Singapore
Contributor
16 reviews 16 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

nice location, at the seaside, end of the promenade. Impressive entrance, beautiful patio (white cussions need cleaning). Check -in takes a very long time. Food ( buffet eveing) is very very good. Rooms are OK : need a make over, certainly the bathrooms!! there's a scentin the rooms, they use a very strong perfume that bothered me very much (personal... More 

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Daniel K, Directeur général at Sofitel Agadir Royal Bay Resort, responded to this review

Dear Madam, Dear Sir, Thank you for posting your feedback concerning your recent stay at Sofitel Agadir Royal Bay. I would like to personally apologize for the inconveniences that you faced in our hotel. Be sure that we are taking into consideration every single feedback and working on our weaknesses in order to improve our service. Don’t hesitate to contact... More 

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