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All 13 Ankeny hotels

Holiday Inn Express Ankeny

2.5 of 5 Motel   |   2402 Southeast Tones Dr, Exit 90 - Route 160, Ankeny, IA 50021-8879
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Ranked #8 of 13 Hotels in Ankeny
A recent review
4 of 5 stars Reviewed October 20, 2013
Heathmets Moville, Iowa
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52 reviews from our community

Traveler rating
    14
    23
    9
    2
    4
See reviews for
15
16
3
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Ankeny
See the most recent reviews
Olathe, Kansas
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
160 helpful votes 160 helpful votes
1 of 5 stars Reviewed November 5, 2013 via mobile

We stayed one night at this hotel during the State Fair using our Priority Club loyalty points. When we checked in the front desk staff confirmed their would be no charge. The next month I had a charge on my credit card for $170. I called the hotel and spoke with the Manager, Jennifer. She apologized for the error and... More

Was this review helpful? Yes 2
Jennifer W, Manager at Holiday Inn Express Ankeny, responded to this review

You have every right to be upset in regards to the billing error. I cannot express, again, how very sorry I am that I made an error. The billing issue has been resolved and I was more than happy to submit all of the information I had for the credit card dispute. Again, I am so very sorry and I... More

Moville, Iowa
Contributor
16 reviews 16 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 20, 2013

This is your typical Holiday Inn Express... Seemed fairly new and had a good assortment of restaurants that were within walking distance. Right off the interstate with a gas station in between. Kids liked the included breakfast because it had bacon :). Pool was nothing special, but clean and tidy. I would recommend anyone to stay here for an overnight... More

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Eau Claire, Wisconsin
2 reviews
4 of 5 stars Reviewed October 19, 2013 via mobile

Older,smaller (quiet) property. Very clean with friendly, helpful staff. Convenient location with good restaurants within walking distance.The only negative is that they could use better pillows. Would definitely stay there again.

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New York City, New York
Contributor
14 reviews 14 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 17, 2013

A decent hotel in suburban Des Moines, right off Interstate 35. Room/bathroom were clean. Breakfast area is large with standard hotel breakfast food. Rate was a bit high compared to similar hotels in other much larger cities. Several restaurants are right across the parking lot. Staff was not overly friendly, but not overly rude either. Overall, would stay again, but... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Ankeny, responded to this review

Dear DLExplorer, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. It is always hugely motivating when one takes the time and trouble to acknowledge or give points for improvement. We hope to get the opportunity of welcoming you back... More

Estherville, Iowa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 22, 2013

On Friday, August 16 at about 9:30 PM we checked into our motel room (Holiday Inn Express) and noticed that there were spots on the carpet in our room. But not being a complainer decided not to make a big deal about it. The next day after we checked out I get a call saying that they are going to... More

Was this review helpful? Yes 1
Jennifer W, General Manager at Holiday Inn Express Ankeny, responded to this review

Thank you for your feedback and comments. I would like the opportunity to discuss this with you. Please call me directly at 515-965-2400. Thank you again and I look forward to hearing from you. More

Columbia, Missouri
Senior Contributor
49 reviews 49 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 11, 2013

This is a great hotel to use if you are planning to attend an event at the Wells Fargo Center in Des Moines. We like the hotel so much we are planning to stay again this month. We found this HI Express to be very well run and we found the staff to be extremely accomodating and helpful. We expecially... More

Was this review helpful? Yes
Jennifer W, General Manager at Holiday Inn Express Ankeny, responded to this review

Thank you for your wonderful feedback! I'm thrilled you were able to get in and out of the Event Center with ease. It can be a bit confusing, if never traveled it before. We strive to know our greater Des Moines area, in hopes to help people find their way through town. I'm happy we were able to help and... More

Burlington, New Jersey
Top Contributor
55 reviews 55 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 26, 2013

Great spot close to many business locations in north Des Moines. Many restaurants in the area. Hotel room was clean as expected. Hotel was full and front desk was unsure why-they had to send customers to other hotels in the area.

Was this review helpful? Yes
Jennifer W, General Manager at Holiday Inn Express Ankeny, responded to this review

Thank you for your feedback. I can't agree more! Our hotel is located in a great location with 3 restaurants right across the street, not to mention all the other options Ankeny has to offer. June was definitely a busy month, we had many events happening throughout the month, several of them overlapping. We definitely had a great time getting... More

Jersey City, New Jersey
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 3, 2013

It might not be a big deal to everyone but for someone who travels as much as I do good TV is great. This place had Direct TV in the rooms and not just like 8 channels of Direct TV but almost like being at home. I recommend Channel 340 to watch a highlighted replay of the Artie Lang Show... More

Was this review helpful? Yes
Jennifer W, General Manager at Holiday Inn Express Ankeny, responded to this review

Thank you for your feedback! Yes! We love the new DirecTv! It is so nice to have options when chosing what to watch while relaxing in your room. Then add on the great restaurants within walking distance from our hotel. Literally across the street. They do a great job keeping our guests happy and coming back for more! Thank you... More

Omaha, Nebraska
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed June 3, 2013

The hotel, for the most part, is what you would expect from a suburban, Interstate hotel. The low score is because the service was as bad as bad gets. The biggest complaint is that I had to wait over 10 minutes at the front desk this morning when trying to check-out. (Normally I'd just leave the keys there, but I... More

Was this review helpful? Yes 2
Jennifer W, General Manager at Holiday Inn Express Ankeny, responded to this review

Thank you for your comments. I'm truly sorry you had experienced issues during your stay. I definitely want to make sure that you have been taken care of and resolve any issues you feel still need attended to. We pride ourselves for going above and beyond for our guests and it is disappointing that you didn't experience that same service.... More

Fort Worth, Texas
Top Contributor
113 reviews 113 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed May 30, 2013

Great place to stay right off the highway. Quiet, located close to lots of places to eat and shop. Hotel still looks new. Checked in late and left very early, staff was always there and accommodating.

Was this review helpful? Yes
Jennifer W, General Manager at Holiday Inn Express Ankeny, responded to this review

Thank you for your comments! I'm so proud of our staff, who work very hard to keep our hotel clean and looking new. Believe it or not, it is time for our refresh project, starting this November 2013. We are very excited and can't wait to see the new color schemes. Be sure to stop back and see our progress!!... More

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Additional Information about Holiday Inn Express Ankeny

Address: 2402 Southeast Tones Dr, Exit 90 - Route 160, Ankeny, IA 50021-8879
Phone Number:
Location: United States > Iowa > Ankeny
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Ankeny 2.5*
Number of rooms: 74
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Also Known As:
Holiday Inn Express Ankeny Hotel Ankeny
Holiday Inn Ankeny
Ankeny Holiday Inn

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