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Holiday Inn Express Ankeny

2.5 of 5
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2402 Southeast Tones Dr, Exit 90 - Route 160, Ankeny, IA 50021-8879
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Holiday Inn Express Ankeny
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Ranked #9 of 13 Hotels in Ankeny
A recent review
5 of 5 stars Reviewed May 26, 2015
Neill U Prairie Du Chie
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65 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Prairie Du Chie
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 26, 2015

When we visit our son in Ankeny Iowa, we always choose to stay at the Holiday Inn Express there. The rooms are always clean, well maintained and comfortable. They also have one of the best breakfast bars of any hotel chain that we have ever stayed. I would not hesitate to recommend this site to anyone. In fact we have... More 

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Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed May 23, 2015

Our first room was next to the mechanical works and was very noisy our first night. I mentioned it to the desk person and she promptly got us a room change, they moved our luggage to the new room for us and all was excellent! We ran into another employee "Savana" who was knowledgable, friendly and very helpful. Aslo, saw... More 

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Omaha, Nebraska
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 22, 2015

Due to a change in plans, I had to cancel my room prior to 6:00 pm on the day of arrival. I talked to the national reservation line and they did not disclose that I would be charged for the room. When charges appeared on my credit card, I contacted the hotel manager (Jeff Peck) to discuss. He stated "it... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Ankeny, responded to this review

Dear S J, Thank you for taking the time to leave us a feedback. It is regretful to see that this visit was not 100% satisfactory due to the customer service that was provided to you during your stay. We have sent you a private message to address your concerns further. Sincerely, Dianne L. Case Manager IHGCare More 

Ankeny, Iowa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 21, 2015

I arrived on Saturday on business. There was a problem with my corporate card(that's on my office) so I had to use my personal card until I could sort out the issue with my office on Monday. They swore they would only charge me for one day and wait until Monday. They charged my card for the $179 then shortly... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Ankeny, responded to this review

Dear Christopher B, Thank you for bringing this to our attention. I’m very sorry to hear about your experience on your recent stay. We would like to follow up with you. We have sent you a private message in an effort to obtain more information. I look forward to hearing back from you very soon. Sincerely, Connie D Case Manager... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed May 6, 2015

a friend and I needed an inexpensive place to stay for the night and this was recommended by an acquaintance. check-in went smoothly and we were given adjoining rooms with a door between the rooms so we could visit from side to side. the rooms were clean with a good size mini fridge and microwave. the bed was quite comfortable... More 

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Iowa
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 25, 2015

Breakfast selection was very good. Rooms were clean and comfortable. Pool area was too small and lacked dry towels. We would stay again if in the area. I don't have anything else to say but the review needs to be 200 characters...

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IHGCare, Guest Relations Manager at Holiday Inn Express Ankeny, responded to this review

Dear MayBerrie, Thank you for taking the time to review our property. We are always happy to provide a consistently clean, comfortable and courteous place for our guest so we are pleased that you were satisfied with the room cleanliness and breakfast selection. It seems that you were let down by the size of pool and lack of dry towel.... More 

Havre de Grace, Maryland
Level Contributor
75 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed April 22, 2015

This hotels was pleasant, clean and well kept. The beds were comfortable and the room clean. The staff were very nice and assisted me with a number of issues unrelated to the accommodations. I will stay here every time I visit the Ankeny Area.

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Manchester, Iowa
2 reviews
5 of 5 stars Reviewed April 12, 2015

We stayed here and we were very HAPPY with all aspects of this hotel! Clean comfy rooms and lounge area, great location, easy to get on Interstate and best of all one of the most accommodating staffs! They were great! Started with the manager and everyone under him!!! We will stay here again when we are in the Des Moines... More 

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Iowa
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed February 25, 2015

Not bad, but less than spectacular. Breakfast was somewhat disappointing. Not much in the immediate vicinity to do. Pool was small and always occupied by the same large group. They should have rotated people. Rates were pretty high.

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IHGCare, Guest Relations Manager at Holiday Inn Express Ankeny, responded to this review

Dear primalclaws1974, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.... More 

Grinnell, Iowa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 25, 2015

Stayed here as a getaway with the wife. I try to choose HIE when I can, because they are better than average hotels for the most part. The first problem was the very high rates. She wouldnt even give me a 10% discount, when I phoned in the reservation. Most hotels will work with you a little, if you ask... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Ankeny, responded to this review

Dear Timothy C, Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your... More 

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62 photos of this hotel

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Hotel & grounds (14)
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Pool/beach area (4)
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Room/suite (18)
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Dining (12)
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Business center/function rooms (4)
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Other (10)
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