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Quality Inn & Suites

2.0 of 5
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201 SE Delaware Ave., Ankeny, IA 50021 (Formerly Heartland Inn Ankeny)
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Quality Inn & Suites
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Ranked #10 of 13 Hotels in Ankeny
A recent review
3 of 5 stars reviewed 1 week ago
Deb A
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48 reviews from our community

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    18
    10
    5
    5
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12
3
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24
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Contributor
17 reviews 17 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The great staff gives a good first impression. Our room didn't have wifi and the phone didn't work. They were happy to move us to the 3rd floor where they had a better Internet connection because they had been having problems with it. The new room was better but our room was just ok. There are many options in Ankeny... More 

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2 reviews
5 of 5 stars Reviewed March 18, 2015

I must say every time I stay at the quality Inn in Ankeny, IA they treat me with professional and kind service. Trent is a very professional person when checking me in. Samantha is also very friendly and professional when checking me out in the morning thank you for your friendly service. I would recommend this place to everyone staying... More 

Was this review helpful? Yes
Krysti K, Manager at Quality Inn & Suites, responded to this review

Thank you Kerry for taking the time to review our hotel. I'm happy to hear that you receive exceptional customer service. We appreciate you choosing our hotel for your stay, and look forward to seeing you next time your in the area. More 

Jefferson City, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2015

Nothing spectacular, but very serviceable. The morning staff was very friendly, the evening staff seemed to have just come out of a coma. The breakfast has a waffle maker, offering blueberry and regular waffles. The breakfast is little light on available protein--other than cold hard boiled eggs, all carbohydrates. Overall, a decent experience.

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Krysti K, Manager at Quality Inn & Suites, responded to this review

Thank you for choosing out hotel for your stay, and taking the time to fill out a review. We are excited to be adding new options to our breakfast. I apologize for the night staff appearance. We will speak with the staff. I hope you stay with us in the future. More 

Kearney, Nebraska, United States
Top Contributor
100 reviews 100 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 15, 2015

This quality inn was average like most. The property is a little older, but the room was clean. Some maintenance is needed on the rooms. The breakfast was typical of Quality Inn, biscuits with gravy, cereal, some pastries. The staff was very friendly. I was a little disappointed, I am a Diamond Member, and was one of only 2 bookings... More 

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Krysti K, General Manager at Quality Inn & Suites, responded to this review

Lonnie, Thank you very much for choosing to stay with us, as well as taking the time to write us a review! We really appreciate your business and feedback. We use guest feedback to help us tell our staff how we are doing and how we can improve. I apologize that your upgrade was missed this time around. We do... More 

Black River Falls, Wisconsin, United States
1 review
4 of 5 stars Reviewed November 16, 2014

Staff at the hotel were very friendly and made me feel welcome as well as expressed their appreciation for my patronage when I checked out. My room was in excellent condition and when I asked at the desk when the rooms were last remodeled, she indicated it had been only six months ago. Furniture, bed, carpeting were all in very... More 

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Krysti K, General Manager at Quality Inn & Suites, responded to this review

Thank you very much for your feedback on your stay, DAJ889! We greatly appreciate all feedback to help us improve our quality and services! We are currently in the process of updating our breakfast to include scrambled eggs and sausage by the Spring. We hope that you will come visit us again soon so that we can share our updates... More 

2 reviews
5 of 5 stars Reviewed November 13, 2014

I stay here a lot they are very friendly and like to make sure you feel at home.every morning Samantha greats you with a smile and hello. The rooms are always clean and also have a hot breakfast every morning.Thank you for a great place to stay when I am in town.I am sure to stay here again.

Was this review helpful? Yes
Krysti K, General Manager at Quality Inn & Suites, responded to this review

Thank you very much for your feedback on your stay, Kerry C! We look forward to seeing you again in the future! Best regards! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2014

I can't say enough about the wonderful staff at this Quality inn. EXCELLENT CUSTOMER SERVICE! Kudos to Samantha who full filled my requests promptly and with a smile! Clean room and decent facilities especially considering the price. Will be staying here every time I'm in Ankeny.

Was this review helpful? Yes 1
Melanie S, Manager at Quality Inn & Suites, responded to this review

Thanks very much for your compliments! I'm glad to hear that our emphasis on providing excellent customer service is paying off. I hope you will stay with us again in the future. Thank you for your business. More 

Audubon
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 13, 2014

I stay here many many times a year. It is always clean and consistent. Teresa,Samantha,Melanie and the team are very hospitable and friendly! It is like my second home. There are many places to stay in Ankeny and the Des Moines area. But this is my pick every time. It feels like home!

Was this review helpful? Yes
Melanie S, Manager at Quality Inn & Suites, responded to this review

We appreciate our repeat guests! Thank you for your continued business. Please let me know if we ever fail to meet your expectations. We value your business and enjoy having your stay with us. More 

Brussels, Belgium
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed October 13, 2014

Stayed on an ISU Football weekend. 2 queen bed room. Room was what I expected (clean and tidy). Carpet could use cleaning, but overall room/bathroom was pretty clean. No complaints and I would stay there again.

Was this review helpful? Yes
Melanie S, Manager at Quality Inn & Suites, responded to this review

Thanks very much for staying with us. We try to provide clean rooms, helpful staff, and a pleasant stay for our guests. We appreciate your business and hope to see you again. More 

Maquoketa, Iowa, United States
1 review
2 of 5 stars Reviewed October 1, 2014

I stayed at the hotel for 2 days. Everything was good because the Wi-Fi. It hardly worked and when you need it for work purposes it makes your stay stressful. The customer service and FREE breakfast was okay, nothing to complain about just the pore Wi-Fi.

Was this review helpful? Yes
Melanie S, Manager at Quality Inn & Suites, responded to this review

I'm sorry to hear that the wireless wasn't working well during your stay. We have recently added an additional access point to try and boost signal strength throughout the hotel and are continuing to work with our vendor to try and improve the performance of our wireless network. I'm glad that our complimentary breakfast and customer service met your expectations.... More 

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