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Quality Inn & Suites

2.0 of 5
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201 SE Delaware Ave., Ankeny, IA 50021 (Formerly Heartland Inn Ankeny)
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Quality Inn & Suites
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Ranked #10 of 13 Hotels in Ankeny
A recent review
4 of 5 stars reviewed 1 week ago
myskisky beaman
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51 reviews from our community

Traveler rating
    12
    19
    10
    5
    5
See reviews for
12
3
3
26
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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    (13)
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    (23)
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beaman
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

I have stayed here many times for business and I have not had any problems. The staff has been very accommodating. If I have ever had any issues, the staff was very prompt in fixing the issue. The only issue is the entrance to the hotel. It could be easy to miss if you are not familiar with the area.

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The staff here is excellent! Melanie is great but Samantha is my favorite. It was a busy weekend with graduation and sports teams. Breakfast was wonderful! I really appreciate that they found room for me after a long day. It was late night or should I say early morning. Samantha was very helpful.

Was this review helpful? Yes
Samantha R, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to fill out our survey. We appreciate your feedback. I am happy to see that Melanie and Samantha were able to accommodate you on such a busy weekend. I hope you will stay with us on your future visits in Ankeny. Thanks you, More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

Mellany and Samantha are amazing, they treat you like family and makes the hotel feel like home. We stay here every time we are in town on business. Clean rooms, good breakfast, and very friendly staff!

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Samantha R, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to fill out our survey. We appreciate your feedback. I am glad the staff is friendly and that you enjoy your stay with us! Thanks, More 

Contributor
17 reviews 17 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 18, 2015

The great staff gives a good first impression. Our room didn't have wifi and the phone didn't work. They were happy to move us to the 3rd floor where they had a better Internet connection because they had been having problems with it. The new room was better but our room was just ok. There are many options in Ankeny... More 

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Samantha R, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to fill out our survey. We appreciate your feedback. I would like to apologize for the wifi problems with your room. We are updating our access points and hopefully have the problem fixed. I hope you will consider staying with us again in the future. Thank you! More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 18, 2015

I must say every time I stay at the quality Inn in Ankeny, IA they treat me with professional and kind service. Trent is a very professional person when checking me in. Samantha is also very friendly and professional when checking me out in the morning thank you for your friendly service. I would recommend this place to everyone staying... More 

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Krysti K, Manager at Quality Inn & Suites, responded to this review

Thank you Kerry for taking the time to review our hotel. I'm happy to hear that you receive exceptional customer service. We appreciate you choosing our hotel for your stay, and look forward to seeing you next time your in the area. More 

Jefferson City, Missouri
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 9, 2015

Nothing spectacular, but very serviceable. The morning staff was very friendly, the evening staff seemed to have just come out of a coma. The breakfast has a waffle maker, offering blueberry and regular waffles. The breakfast is little light on available protein--other than cold hard boiled eggs, all carbohydrates. Overall, a decent experience.

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Krysti K, Manager at Quality Inn & Suites, responded to this review

Thank you for choosing out hotel for your stay, and taking the time to fill out a review. We are excited to be adding new options to our breakfast. I apologize for the night staff appearance. We will speak with the staff. I hope you stay with us in the future. More 

Kearney, Nebraska, United States
Top Contributor
102 reviews 102 reviews
26 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 15, 2015

This quality inn was average like most. The property is a little older, but the room was clean. Some maintenance is needed on the rooms. The breakfast was typical of Quality Inn, biscuits with gravy, cereal, some pastries. The staff was very friendly. I was a little disappointed, I am a Diamond Member, and was one of only 2 bookings... More 

Was this review helpful? Yes
Krysti K, General Manager at Quality Inn & Suites, responded to this review

Lonnie, Thank you very much for choosing to stay with us, as well as taking the time to write us a review! We really appreciate your business and feedback. We use guest feedback to help us tell our staff how we are doing and how we can improve. I apologize that your upgrade was missed this time around. We do... More 

Black River Falls, Wisconsin, United States
1 review
4 of 5 stars Reviewed November 16, 2014

Staff at the hotel were very friendly and made me feel welcome as well as expressed their appreciation for my patronage when I checked out. My room was in excellent condition and when I asked at the desk when the rooms were last remodeled, she indicated it had been only six months ago. Furniture, bed, carpeting were all in very... More 

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Krysti K, General Manager at Quality Inn & Suites, responded to this review

Thank you very much for your feedback on your stay, DAJ889! We greatly appreciate all feedback to help us improve our quality and services! We are currently in the process of updating our breakfast to include scrambled eggs and sausage by the Spring. We hope that you will come visit us again soon so that we can share our updates... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 13, 2014

I stay here a lot they are very friendly and like to make sure you feel at home.every morning Samantha greats you with a smile and hello. The rooms are always clean and also have a hot breakfast every morning.Thank you for a great place to stay when I am in town.I am sure to stay here again.

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Krysti K, General Manager at Quality Inn & Suites, responded to this review

Thank you very much for your feedback on your stay, Kerry C! We look forward to seeing you again in the future! Best regards! More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2014

I can't say enough about the wonderful staff at this Quality inn. EXCELLENT CUSTOMER SERVICE! Kudos to Samantha who full filled my requests promptly and with a smile! Clean room and decent facilities especially considering the price. Will be staying here every time I'm in Ankeny.

Was this review helpful? Yes 1
Melanie S, Manager at Quality Inn & Suites, responded to this review

Thanks very much for your compliments! I'm glad to hear that our emphasis on providing excellent customer service is paying off. I hope you will stay with us again in the future. Thank you for your business. More 

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