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Country Inn & Suites By Carlson, Ankeny

#8 of 13 Hotels in Ankeny
Certificate of Excellence
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2510 SE Tones Drive, Ankeny, IA 50021
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1 room 1 guest
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Country Inn & Suites By Carlson, Ankeny
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82 Reviews from our TripAdvisor Community

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Traveler rating
    30
    27
    12
    8
    5
See reviews for
35
12
3
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
  • All months
    (82)
  • Mar-May only
    (13)
  • Jun-Aug only
    (37)
  • Sep-Nov only
    (22)
  • Dec-Feb only
    (10)
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Waverly, Iowa
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel is located just off the exit and is very easy to access from Interstate 35. The hotel staff was friendly and accommodated our special requests. The Saturday morning breakfast was good with a variety of chooses for all.

Review collected in partnership with Country Inns & Suites By Carlson

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Akron, OH
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel must have been renovated recently, because the photos of it did not do the hotel or room justice. I booked this place as it was nearby to where I had a meeting and just needed a place to crash for the night, but I ended up so very impressed with the whole hotel. The lobby had a fresh,... More 

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Cersco
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Have stayed in many country inns and suites and am always satisfied, but this place is a bit if a dump. Hotel is falling apart and could use a good cleaning. I would avoid this place if possible. Lobby is also dirty and ran down . Hope this is not the direction one of my favorite hotels is going.

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Ankeny, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future as this hotel is not the direction our favorite hotels are going. More 

1 review
1 of 5 stars Reviewed July 19, 2015

After a long 95 degrees our air conditioner quit working in the middle of the night/early morning so I took the cover off to see if screen was possibly plugged only to find a significant amount of black mold behind cover. When I approached the front counter the next morning they told me they would have it cleaned up after... More 

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CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Ankeny, responded to this review

Thank you for reaching out and writing your review. We apologize you were not satisfied with the condition of your room, in regards to the air conditioning unit's functionality and cleanliness. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inns and Suites standards. More 

Iowa
1 review
1 of 5 stars Reviewed June 26, 2015

Absolutely terrible. We have stayed at several country inn and suites and never had any problems. This one is quite different. Checked in only to find that they had given me a king room rather than a queen as I had reserved. Was traveling with a family of four. Their excuse "well we only thought you were traveling with one... More 

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Cheri T, General Manager at Country Inn & Suites By Carlson, Ankeny, responded to this review

We regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest’s requests to the best of our ability. This Hotel is going through a full rneovations and we are sorry for any inconvienances it might have caused. I have adjusted your credit card for your stay. We do hope you will... More 

Tinley Park, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 25, 2015

I was pleasantly surprised with this hotel! Staff were welcoming and nice, the newly renovated room was very nice (especially the bathroom) and the free breakfast was so much better than I ever expected. The whole place is undergoing a refresh, and you wouldn't know it by sound. I never once heard the construction workers working, very quiet. They have... More 

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