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Hilton Garden Inn Ames

#7 of 19 Hotels in Ames
Certificate of Excellence
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1325 Dickinson Ave, Ames, IA 50014
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Hilton Garden Inn Ames
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251 Reviews from our TripAdvisor Community

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Traveler rating
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100
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95
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Elkhorn, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

This is looks like a newer hotel or one that had just recently undergone a remodel. Easy check in with friendly service and the room was great. We had the King suite w/ whirlpool. It was a great fit for us, a family of four, our two younger children slept in the pull out couch and had their own tv... More 

Review collected in partnership with Hilton Garden Inn

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United States
1 review
5 of 5 stars Reviewed 1 week ago

Very nice, clean, friendly, quiet. Even the workers laying the new carpet were friendly. Pool is small and didn't look very clean, weight room has nice equipment but I was hoping they would have sanitary wipes to clean off the equipment after use. Breakfast was good but we thought a little expensive (to be fair we don't eat a big... More 

Review collected in partnership with Hilton Garden Inn

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HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Mary, I know I've already sent an email thanking you for reviewing our hotel through our Hilton surveys, but I wanted to also thank you for reviewing us on TripAdvisor and sharing your experience with the public. We hope to see you again soon! Thanks, Brittany Johnson Assistant General Manager More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed two nights at this hotel as part of an onsite business meeting. Overall a nice hotel if no one thing particularly exceptional. There are meeting rooms, food and fitness on site making it convenient for business travel. The hotel lobby has a foyer with a couch and chairs for guests to relax while waiting. Fortunately the staff was... More 

Was this review helpful? Yes
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Darren, Thank you for taking the time to review our hotel with TripAdvisor. We are happy you enjoyed your stay and your meeting. I'm also happy that you were able to use our restaurant and fitness center. We appreciate your business choosing our hotel to host your event and we hope to see you again at our hotel in the... More 

Omaha, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Stayed with my daughter and 2 grandchildren ages 6 and 2. Went to area to ride the Boone Train. Handy location. Nice staff, good pool area, nice breakfast buffet. Close to lots of good restaurants. Had a great time!!!

Review collected in partnership with Hilton Garden Inn

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HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Kathleen, We are so happy to hear you and your family had a wonderful trip! We always love to be a part of family get-aways. We hope to see you on your next trip! Thanks, Brittany Johnson Assistant General Manager More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've stayed here a handful of times since my son chose Iowa State. It's in a good location off US 30 that still has good access to campus. Beds are ok, and friendliness is as expected from a midwestern hotel. Hot breakfast made to order was complimentary with Hilton gold status, and it has been a great start to our... More 

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HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Eric, Thank you for sharing your experience with TripAdvisor. We are so happy you enjoyed your stay and our made to order breakfast! It is a great perk of reaching Gold or Diamond status to have that included. We hope to have you with us many more times while your son is attending ISU. Thanks again! Brittany Johnson Assistant General... More 

Iowa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you're in the Ames area you can't go wrong with this hotel. Great location for Iowa State, AAU, or convention attendees. Easy on/off of Hwy30. Several places to eat, play, gas up, or relax surrounding the hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Thank you for the wonderful review! We appreciate your kind words. Please don't hesitate to reach out if you need any assistance in any future stays. We hope to see you again soon! Thank you, Brittany Johnson Assistant General Manager More 

Cedar Rapids, Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We were in Ames for my daughter's ISU orientation and purposefully picked the Hilton Garden for our stay due to the Hilton quality. It turned into a very disappointing experience. The carpet in the room was filthy/large stains and the air in the room did not work. Very nice maintenance staff tried to fix this but they were unable. We... More 

Was this review helpful? Yes 2
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Thank you for writing a review of your experience with our hotel. I can assure you that these types of issues are few and far between, and I'm sorry that you had multiple issues with us. Anytime there is an issue, we do our best to resolve it immediately and in a way that our guests feel that we have... More 

Stratford-upon-Avon, United Kingdom
Level Contributor
40 reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 3 weeks ago

As someone who stays at Hilton group properties wherever possible this is without doubt the worst Hilton I have ever stayed in. They totally ignored my Hilton profile, the room was very shabby, lights where not working, rather disturbing large stains on the carpet and pictures falling apart. At breakfast we were ignored as the few employees were undergoing training.... More 

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HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Jed, Thank you for taking the time to review our hotel. I am so sorry that you did not enjoy your stay with us. I can assure you this is not our standard. We will be having some immediate team meetings to discuss these unfortunate issues and work with maintenance on doing more preventative maintenance. This is unacceptable and I... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel while recently visiting Iowa State U. While I was originally afraid it may have been too far from the campus, my options were limited, as the closer hotels were already booked. Overall, the hotel was well kept and the staff were all very friendly. Parking was free, and there were plenty of open spots. Though,... More 

Was this review helpful? Yes
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Larry, Thank you so much for taking the time to review our hotel and amenities. I apologize that you found the room to have a musty smell. This certainly is not our standard. If there is ever a problem, please let us know at the front desk and we will send someone to the room to correct the issue, or... More 

Wylie, Texas
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Very nice stay and conveniently located. It was close to both the university and restaurants, however only a few in walking distance. I was working in Jefferson, IA, and this was a great location to stay without being too far away. I only had one small problem (no shampoo when I was ready to take a shower...it was two conditioners... More 

Was this review helpful? Yes
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Thank you so much for the kind words. I apologize for the issues that you experienced with the shampoo and hair dryer, but I'm so happy that we took care of it right away for you. We hope to see you again soon! Thank you, Brittany Johnson Assistant General Manager More 

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