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Hilton Garden Inn Ames

#7 of 19 Hotels in Ames
Certificate of Excellence
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1325 Dickinson Ave, Ames, IA 50014
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Hilton Garden Inn Ames
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253 Reviews from our TripAdvisor Community

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Traveler rating
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    34
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Maryland
Level Contributor
1 review
2 of 5 stars Reviewed 3 days ago NEW

I was in Ames for my job for 3 weeks and booked an extended stay at the Hilton Garden Inn. I had a Jr Suite and the carpet was stained and dirty. In addition, on several occasions I found hair on the toilet of my bathroom. I won't stay at this location again.

Was this review helpful? Yes 1
Altoona, Iowa, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My sister held her wedding at the Hilton Garden Inn on July 25th. The staff went over and beyond the call of duty to help make the day a success. We did experience an issue with our air conditioner, but after finding out the groomsmen would be using the room to get ready, maintenance replaced it in less than a... More 

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Madison, Wisconsin
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

We were in town for a reunion so stayed here where other group members were staying. This appears to be a newer building, yet was poorly laid out (it was a long trek from the room to the lobby and the amenities). The workout room had no wipes or other way to disinfect the equipment before/after use. The carpet in... More 

Was this review helpful? Yes 1
Elkhorn, United States
1 review
4 of 5 stars Reviewed 1 week ago

This is looks like a newer hotel or one that had just recently undergone a remodel. Easy check in with friendly service and the room was great. We had the King suite w/ whirlpool. It was a great fit for us, a family of four, our two younger children slept in the pull out couch and had their own tv... More 

Review collected in partnership with Hilton Garden Inn

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HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Matthew, Thank you for the wonderful review. We are doing some small renovations here and there. We just recently got new carpet in our public spaces and hallways and will be doing more soon! We are so happy our Deluxe Suite worked out well for you and your family. It is definitely a great room for families. We hope to... More 

United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Very nice, clean, friendly, quiet. Even the workers laying the new carpet were friendly. Pool is small and didn't look very clean, weight room has nice equipment but I was hoping they would have sanitary wipes to clean off the equipment after use. Breakfast was good but we thought a little expensive (to be fair we don't eat a big... More 

Review collected in partnership with Hilton Garden Inn

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HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Mary, I know I've already sent an email thanking you for reviewing our hotel through our Hilton surveys, but I wanted to also thank you for reviewing us on TripAdvisor and sharing your experience with the public. We hope to see you again soon! Thanks, Brittany Johnson Assistant General Manager More 

Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed two nights at this hotel as part of an onsite business meeting. Overall a nice hotel if no one thing particularly exceptional. There are meeting rooms, food and fitness on site making it convenient for business travel. The hotel lobby has a foyer with a couch and chairs for guests to relax while waiting. Fortunately the staff was... More 

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HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Darren, Thank you for taking the time to review our hotel with TripAdvisor. We are happy you enjoyed your stay and your meeting. I'm also happy that you were able to use our restaurant and fitness center. We appreciate your business choosing our hotel to host your event and we hope to see you again at our hotel in the... More 

Omaha, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed with my daughter and 2 grandchildren ages 6 and 2. Went to area to ride the Boone Train. Handy location. Nice staff, good pool area, nice breakfast buffet. Close to lots of good restaurants. Had a great time!!!

Review collected in partnership with Hilton Garden Inn

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HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Kathleen, We are so happy to hear you and your family had a wonderful trip! We always love to be a part of family get-aways. We hope to see you on your next trip! Thanks, Brittany Johnson Assistant General Manager More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We've stayed here a handful of times since my son chose Iowa State. It's in a good location off US 30 that still has good access to campus. Beds are ok, and friendliness is as expected from a midwestern hotel. Hot breakfast made to order was complimentary with Hilton gold status, and it has been a great start to our... More 

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HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Eric, Thank you for sharing your experience with TripAdvisor. We are so happy you enjoyed your stay and our made to order breakfast! It is a great perk of reaching Gold or Diamond status to have that included. We hope to have you with us many more times while your son is attending ISU. Thanks again! Brittany Johnson Assistant General... More 

Iowa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

If you're in the Ames area you can't go wrong with this hotel. Great location for Iowa State, AAU, or convention attendees. Easy on/off of Hwy30. Several places to eat, play, gas up, or relax surrounding the hotel.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Thank you for the wonderful review! We appreciate your kind words. Please don't hesitate to reach out if you need any assistance in any future stays. We hope to see you again soon! Thank you, Brittany Johnson Assistant General Manager More 

Cedar Rapids, Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We were in Ames for my daughter's ISU orientation and purposefully picked the Hilton Garden for our stay due to the Hilton quality. It turned into a very disappointing experience. The carpet in the room was filthy/large stains and the air in the room did not work. Very nice maintenance staff tried to fix this but they were unable. We... More 

Was this review helpful? Yes 2
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Thank you for writing a review of your experience with our hotel. I can assure you that these types of issues are few and far between, and I'm sorry that you had multiple issues with us. Anytime there is an issue, we do our best to resolve it immediately and in a way that our guests feel that we have... More 

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