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All 18 Ames hotels

Hilton Garden Inn Ames

3.0 of 5 Hotel   |   1325 Dickinson Ave, Ames, IA 50014
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67%
Ranked #7 of 18 hotels in Ames
A recent review
3 of 5 stars reviewed 2 days ago
Fivelittleducks
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171 people have reviewed this hotel

Traveler rating
    74
    39
    28
    19
    11
See reviews for
66
20
5
64
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

These hotel rooms are need of an update. The lobby is very nice, but the rooms were not nice. The beds are extremely hard (and I tend to like a firm mattress). Their mattresses are not normal mattresses. They are supposedly 'adjustable' but would not really adjust. We all had a very poor night's sleep. Towels were dingy. Walls needed... More

Was this review helpful? Yes
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Ames, responded to this review

Thank you for taking the time to share your concerns about your stay with us. Although the beds are adjustable, we're sorry you could not get them adjusted to your preference. We've made note of the request made at the front desk and will address it at our next staff meeting. We're glad the breakfast helped make the stay better... More

Carroll
2 reviews
2 of 5 stars Reviewed 3 days ago NEW

I would have LOVED to give a glowing review, but sadly I can't. Upon arrival I was impressed with the decor and cleanliness... Thought-wow I'm gonna love this place! 2 hrs later, as I keep trying to fall asleep, all I can hear is huge bangs from above my room. It was obvious that there were kids jumping off beds... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Ames, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Bad toilet paper. Neighbors can be heard clearly. Small mini Fridge. Terrible bed. I did not sleep. Room service had to come 5 times to get it right. All in all I would say that I would expect more paying 1/3 the price. A fancy looking lobby does not mean I will settle for a motel 6 quality room and... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Ames, responded to this review

Thank you for taking the time to post a review. We apologize for the quality of your stay. The issues you have raised have been noted and will be addressed internally. We hope that the next time you're in town you'll give us another opportunity to amaze you! More

Minneapolis, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

The staff is EXCELLANT! The Hotel is like brand new and is well maintained. We enjoyed a super comfortable two night stay in a clean and fresh room, The accessable room made my use of a wheelchair very easy and the bathroom was very easy to use. The breakfast deal made the mornings a treat and very relaxed.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Ames, responded to this review

The staff is EXCELLANT! The Hotel is like brand new and is well maintained. We enjoyed a super comfortable two night stay in a clean and fresh room, The accessable room made my use of a wheelchair very easy and the bathroom was very easy to use. The breakfast deal made the mornings a treat and very relaxed. Thank you... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Hotel seemed fine at first. Unfortunately, when we were going to bed my daughter found a pair of dirty women's underwear behind the nightstand. I told the clerk in the morning and all they said was that they would use it as a teaching lesson. We decided not to stay for breakfast after that.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Hilton Garden I... A, Front Office Manager at Hilton Garden Inn Ames, responded to this review

Dear jenniferg175, Thank you for taking time to comment on your stay. We do take guest feedback to heart and try to improve our services based on your remarks. I apologize that the room wasn't cleaned thoroughly. I believe that should we have the privilege of being your lodging choice on future visits to Ames, we will earn your "Five"... More

San Antonio, Texas
Top Contributor
112 reviews 112 reviews
90 hotel reviews
144 helpful votes 144 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Great newer property. I have been trying to write this review for 20 minutes due to the tortoise like internet. Come on folks. In 2014 you can't get high speed internet? I could not play Spotify, and search my e mail. Crazy. Get this fixed and your property is great. Unfortunately, this experience overshadows the rest.

Was this review helpful? Yes
Patricia C, General Manager at Hilton Garden Inn Ames, responded to this review

Dear Wayfarer58 Thank you for taking time to comment on your stay. We do take guest feedback to heart and try to improve our services based on your remarks. I am happy that you were satisfied with your stay in all ways except for Internet connectivity. I am therefore glad to inform you that we are working on increasing our... More

Mendota Hights, United States
1 review
3 of 5 stars Reviewed June 11, 2014

Needs more staff at breakfast . We waited for a server every time we went to eat. The price for the area is on the high side, but we are will to pay for a good location. We just want the service to match the price!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... A, Front Office Manager at Hilton Garden Inn Ames, responded to this review

Dear Dan R, Thank you for taking time to comment on your stay. We do take guest feedback to heart and try to improve our services based on your remarks. I apologize for the lack of service you experienced in the restaurant for breakfast. I will personally make sure to follow up with the F&B Manager to ensure this isn't... More

1 review
4 of 5 stars Reviewed June 11, 2014

The hotel offers nice rooms, located close to decent dining, close to the interstate and campus. The breakfast choices allows to all options and provided me with a good start on the day. It is an obvious choise for a business traveler and I would choose it again

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... A, Front Office Manager at Hilton Garden Inn Ames, responded to this review

Dear Jesper H, Thank you for taking time to comment on your stay. We do take guest feedback to heart and try to improve our services based on your remarks. We are happy you enjoyed your stay. We believe that should we have the privilege of being your lodging choice on future visits to Ames, we will earn your "Five"... More

Ijamsville, Maryland
Top Contributor
53 reviews 53 reviews
29 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed May 25, 2014

I had a real nice stay at this property on a recent business trip. Clean property from top to bottom with comfortable beds and pillows. The front desk staff were fantastic and made me feel at home, greeting me when they saw me and offered up some good suggestions about where to eat. The only comment I could make was... More

Was this review helpful? Yes
Hilton Garden I... A, Front Office Manager at Hilton Garden Inn Ames, responded to this review

Dear Gkalas, Thank you for taking time to comment on your stay. We do take guest feedback to heart and try to improve our services based on your remarks. We are happy you enjoyed your stay, with the exception of the server. We believe that should we have the privilege of being your lodging choice on future visits to Ames,... More

Omaha, Nebraska
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed May 14, 2014

I have been in Ames at least a half dozen times in the last year. This was the first time I stayed at the Hilton Garden Inn. This hotel is by far the best hotel in Ames. Extremely clean and comfortable!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... A, Front Office Manager at Hilton Garden Inn Ames, responded to this review

Dear L8nitejs, Thank you for taking time to comment on your stay. We do take guest feedback to heart and try to improve our services based on your remarks. We are happy you enjoyed your stay. We believe that should we have the privilege of being your lodging choice on future visits to Ames, we will earn your "Five" rating!... More

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Additional Information about Hilton Garden Inn Ames

Address: 1325 Dickinson Ave, Ames, IA 50014
Phone Number:
Location: United States > Iowa > Ames
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ames 3*
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Also Known As:
Hilton Garden Inn Ames Hotel Ames
Hilton Garden Inn Ames Iowa

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Family Hotel in Ames #7 Business Hotel in Ames
Hotel Class
Number of rooms
112

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