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All 18 Ames hotels

Hilton Garden Inn Ames

3.0 of 5 Hotel   |   1325 Dickinson Ave, Ames, IA 50014
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Ranked #9 of 18 hotels in Ames
A recent review
4 of 5 stars reviewed 1 week ago
Brandon U La Crescent, United States
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176 people have reviewed this hotel

Traveler rating
    75
    41
    28
    20
    12
See reviews for
69
21
5
64
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Any
English first
La Crescent, United States
1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel. The woman who checked us in was very nice and helpful. She was able to recommend a local restaurant that we were very happy with. The hotel was very clean and modern. The facilities looked nice. Our room was clean and quiet. The location was good, right off the highway and there were several restaurants within a few... More

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1 review
4 of 5 stars Reviewed 2 weeks ago

Quiet, out of the way location, but easy drive to University. Clean, attractive, light filled lobby with all the amenities. Restaurant, small bar, TVs, multiple seating areas. Rooms clean and well appointed. However, the beds are firm to the point of causing discomfort.

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Des Moines
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

I got married in Ames and attempted a room block at this hotel. The person in charge of room blocks was hardly available and after multiple contact attempts & voice-mails they finally returned my call. The lady was rude and thus we made a room block elsewhere. Also noteworthy, the hotel offers no perks for a room block and will... More

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GuestRelationships, General Manager at Hilton Garden Inn Ames, responded to this review

Jennifer: We appreciate you taking the time to share about your experience at our hotel. Our apologies that it was not exceptional. We will be addressing the issues you've raised at our next staff meeting. We take pride in providing the best in lodging and service so our lapses during your stay are being taken very seriously. Sincerely, Patricia Chang... More

Dubuque, Iowa
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel was clean and beautiful furnished. I do not eat a large breakfast so a complimentary breakfast or a discount for the breakfast buffet would have been appreciated. The internet room was appreciated and the workout room was up to date. The pool and whirlpool were clean and spacious.

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Cedar Rapids, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

Hotel was OK, front desk was friendly. Very nice looking lobby at least on the surface. As you look around deeper though you notice cleanliness issues, dirty switches, smears of "stuff" on various things just no attention to detail....the worst part though was the bedding....it had stains on it, the edges where it touched the ground were actually dirty like... More

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Was this review helpful? Yes 1
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Ames, responded to this review

Thank you for taking the time to share your concerns regarding your stay with us. We're glad to hear that our front desk staff made you feel welcome and will share your other concerns at our next staff meeting. We hope you'll give us another opportunity to "Wow" you in the future. More

Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 weeks ago

These hotel rooms are need of an update. The lobby is very nice, but the rooms were not nice. The beds are extremely hard (and I tend to like a firm mattress). Their mattresses are not normal mattresses. They are supposedly 'adjustable' but would not really adjust. We all had a very poor night's sleep. Towels were dingy. Walls needed... More

Was this review helpful? Yes
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Ames, responded to this review

Thank you for taking the time to share your concerns about your stay with us. Although the beds are adjustable, we're sorry you could not get them adjusted to your preference. We've made note of the request made at the front desk and will address it at our next staff meeting. We're glad the breakfast helped make the stay better... More

Carroll
2 reviews
2 of 5 stars Reviewed July 25, 2014

I would have LOVED to give a glowing review, but sadly I can't. Upon arrival I was impressed with the decor and cleanliness... Thought-wow I'm gonna love this place! 2 hrs later, as I keep trying to fall asleep, all I can hear is huge bangs from above my room. It was obvious that there were kids jumping off beds... More

Review collected in partnership with Hilton Garden Inn

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Patricia C, General Manager at Hilton Garden Inn Ames, responded to this review

Dear Adina J Carroll Thank you for allowing us the opportunity to serve you and to address your comments. During your visit, there were teams staying with us and enjoying family time outside. While I appreciated getting your email informing me about the situation, the email was sent to me at 10:30 pm and I did not read it until... More

Ames, United States
1 review
1 of 5 stars Reviewed July 14, 2014

Bad toilet paper. Neighbors can be heard clearly. Small mini Fridge. Terrible bed. I did not sleep. Room service had to come 5 times to get it right. All in all I would say that I would expect more paying 1/3 the price. A fancy looking lobby does not mean I will settle for a motel 6 quality room and... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Ames, responded to this review

Thank you for taking the time to post a review. We apologize for the quality of your stay. The issues you have raised have been noted and will be addressed internally. We hope that the next time you're in town you'll give us another opportunity to amaze you! More

Minneapolis, United States
1 review
5 of 5 stars Reviewed July 8, 2014

The staff is EXCELLANT! The Hotel is like brand new and is well maintained. We enjoyed a super comfortable two night stay in a clean and fresh room, The accessable room made my use of a wheelchair very easy and the bathroom was very easy to use. The breakfast deal made the mornings a treat and very relaxed.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
GuestRelationships, Guest Relations Manager at Hilton Garden Inn Ames, responded to this review

The staff is EXCELLANT! The Hotel is like brand new and is well maintained. We enjoyed a super comfortable two night stay in a clean and fresh room, The accessable room made my use of a wheelchair very easy and the bathroom was very easy to use. The breakfast deal made the mornings a treat and very relaxed. Thank you... More

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 25, 2014

Hotel seemed fine at first. Unfortunately, when we were going to bed my daughter found a pair of dirty women's underwear behind the nightstand. I told the clerk in the morning and all they said was that they would use it as a teaching lesson. We decided not to stay for breakfast after that.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Hilton Garden I... A, Front Office Manager at Hilton Garden Inn Ames, responded to this review

Dear jenniferg175, Thank you for taking time to comment on your stay. We do take guest feedback to heart and try to improve our services based on your remarks. I apologize that the room wasn't cleaned thoroughly. I believe that should we have the privilege of being your lodging choice on future visits to Ames, we will earn your "Five"... More

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Additional Information about Hilton Garden Inn Ames

Address: 1325 Dickinson Ave, Ames, IA 50014
Phone Number:
Location: United States > Iowa > Ames
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Ames 3*
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Also Known As:
Hilton Garden Inn Ames Hotel Ames
Hilton Garden Inn Ames Iowa

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#8 Business Hotel in Ames
Hotel Class
Number of rooms
112

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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