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Hilton Garden Inn Ames

#6 of 19 Hotels in Ames
Certificate of Excellence
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1325 Dickinson Ave, Ames, IA 50014
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1 room 1 guest
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Hilton Garden Inn Ames
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263 Reviews from our TripAdvisor Community

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Traveler rating
    125
    63
    34
    27
    14
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106
27
7
100
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
  • All months
    (263)
  • Mar-May only
    (55)
  • Jun-Aug only
    (97)
  • Sep-Nov only
    (65)
  • Dec-Feb only
    (46)
All months
1 review
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel from a business trip, both the staff and the room were excellent. Great location and close to nice restaurants. The sleep number bed insured a great nights sleep. I highly recommend this hotel for anyone traveling through the area.

Review collected in partnership with Hilton Garden Inn

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Minnesota, United States
1 review
4 of 5 stars Reviewed 1 week ago

Hotel clean, friendly staff, very comfortable beds. Pool nice but crowded on the Saturday night we were there. Night staff helpful with extra blanket and pillow, and all hotel staff friendly and kind. Restaurant very slow, poor menu, unpleasant. Ordered the "kraft macaroni and cheese" on the menu, but (40 minutes later) served overcooked noodles floating in a gooey white... More 

Review collected in partnership with Hilton Garden Inn

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United States
1 review
5 of 5 stars Reviewed 2 weeks ago

We had just spent a great day at the IOWA State Fair and were so pleased that at the HILTON, from arrival to departure, we had everything we wanted or needed: good, easy to access location, beautiful hotel, nice staff, yummy food, nice pool and exercise room, and our very comfy and pretty room!

Review collected in partnership with Hilton Garden Inn

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've stayed here a few times. The rooms are quiet, beds are comfortable. The housekeeping is terrific. The staff is friendly. Probably one of the better hotels in Ames, if not the best. Did not use the swimming pool. Also, I found the breakfast selection pretty good. Internet speed was decent.

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Colorado Springs, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for almost 2 weeks. The housekeeping was really, really bad. After a week of the same sheets (I slept in the second bed after 3 nights), I finally went down to the front desk for my own clean sheets. The next day, I talked to the maid and she told me it was not policy... More 

Was this review helpful? Yes
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Thank you for sharing your experience with TripAdvisor. Your comments concern me greatly and I will be investigating this issue right away. I would greatly appreciate it if you could contact me with your name, room number, and when you stayed so that we can look into this further and discuss this with our team. This is completely unacceptable and... More 

West Chicago, Illinois
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I spent three days at this hotel. Very friendly staff. The breakfast was great, made to order omelets. I ate at the restaurant one night, small menu but very good. The waiter was very knowledgable and friendly.

Was this review helpful? Yes 2
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Sharon, Thank you for the great review! We're happy that you were able to relax with us and enjoy our restaurant. We'll be sharing your wonderful comments with our team. We hope to see you again soon! Thank you, Brittany Johnson Assistant General Manager More 

Peru, Illinois
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff at this facility were very friendly, helpful and accommodating. While there was a mess up with our rooms (via the on line check in), the manager on duty did what she could and our eyes made it right. Restaurant in the hotel is nothing more than some tables in the lobby (that is somewhat partitioned off), the food... More 

Was this review helpful? Yes 2
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Bob, Thank you for sharing your experience with TripAdvisor. I am happy that you enjoyed your stay regardless of the E-check in room selection issues. I'm also happy that you enjoyed our restaurant. We have worked out the kink that caused this issue, so I hope you give the E-check in another try! We hope to see you again soon!... More 

Spicer
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The lobby was clean and spacious. The staff were very polite at check in and check out. The room was clean and the bed was very comfortable. The breakfast and service in the morning topped off the experience.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Thank you for sharing your experience with our hotel on TripAdvisor. We are happy you enjoyed your stay and out staff. We agree out breakfast service is a great start to the morning! We hope to have you as a guest again soon! Thank you, Brittany Johnson Assistant General Manager More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stay at Hilton Brand hotels because they are always clean, comfortable, and affordable. The linens make us feel like we're at home. We are always able to sleep very well. The Hilton Garden Inn in Ames was conveniently located in West Ames just off Hwy 30.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Thank you for taking the time to review our hotel. We appreciate your wonderful comments and we are so happy to be your home away from home. We hope to see you again soon! Thank you, Brittany Johnson Assistant General Manager More 

ames, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We stayed two nights while moving between houses. As we were very tired from the process, we were looking to get a good night's rest while at the hotel. Unfortunately, the conversation of the couple next door kept us up past midnight. They were speaking in normal voices, so I did not feel I could call the front desk to... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
HGIAmes, Assistant General Manager at Hilton Garden Inn Ames, responded to this review

Jennifer, Thank you for sharing your experience with TripAdvisor. I have already emailed you about your concerns via our Hilton Review website, but wanted to again apologize for the issues you experienced with our hotel. They are not standard for us and I do hope you give us another chance in the future. Thank you, Brittany Johnson Assistant General Manager More 

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