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Holiday Inn Aurora North- Naperville

Certificate of Excellence
3.0 of 5
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2424 W. Sullivan Rd, Aurora, IL 60506
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Holiday Inn Aurora North- Naperville
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Ranked #4 of 8 Hotels in Aurora
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed September 25, 2013
Ruben F Aurora, Illinois
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102 reviews from our community

Traveler rating
    37
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    17
    4
    3
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19
8
5
54
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Aurora North- Naperville
See the most recent reviews
Aurora, Illinois
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 25, 2013

Hotel staff was very friendly. Corrected my reservation with no problem. Room was clean and new. Internet was fast. Fitness room and pool were very clean. Loads of food places nearby. Breakfast was good and quick. Front desk staff helped me change the date of my reservation and I did not need to cancel my old reservation. Saved me a... More 

Was this review helpful? Yes
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review

Hello Ruben, I am always excited to hear that people enjoy our full cook to order breakfast menu. My team was happy to read your response and glad to know they were able to save you some time. We look forward to seeing again soon. Best wishes, Ray J More 

Cleveland, OH
1 review
4 of 5 stars Reviewed September 19, 2013

On 18-Sept-2013 I was a guest at the Hotel. Excellent access off of I80 in the Chicago burbs. Clean room, professional staff, nice lounge. Only comment was that I was in a second floor room and it took some time for the Hot water to become "hot". Would recommend to others.

Was this review helpful? Yes
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review

Hello Mr. GSterle, I am happy to hear that you enjoyed our clean rooms and nice lounge. I am however sorry to hear that your stay was not 100% enjoyable. I would love the opportunity to talk with you about your stay and let you know what we are doing to make this better. Please feel free to contact me... More 

Oak Lawn, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed September 17, 2013

I was a guest at this particular hotel as a member of a bridal party. I arrived Friday and was due to check out on Saturday at 11:00am. Saturday morning, I left the hotel with the bride for a hair appointment and forgot my cell phone on the night stand in the room. When I returned to the hotel at... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Aurora North- Naperville, responded to this review

Dear Jayme T, Thank you for your review regarding your recent stay at the Holiday Inn Aurora North Naperville, IL. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance. Sincerely, Dhan M Case Manager... More 

Joliet, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 16, 2013

On Sept 10 we had record breaking heat and with the untimely breakdown of our AC, it was time to visit. I don't usually take the time to write reviews, but with the great service and good breakfast I had to take a moment to recognize the establishment. They certainly made my family and I feel right at home with... More 

Was this review helpful? Yes 2
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review

Dear Nancy R., I am sorry to hear that you had troubles with your Air Conditioner and hope that everything is back to normal. I would like to thank you for choosing us and glad to hear the staff did their best in making you and your family feel at home. We are also glad to hear that you enjoyed... More 

1 review
4 of 5 stars Reviewed September 14, 2013

The only thing that I would say is a negative is that the television channels are set up for West Coast time. I don't fully understand as to why that is seeing as how its a Central time zone hotel. The staff is very friendly, courteous and helpful when asked for directions/area of interest. I will continue to stay at... More 

Was this review helpful? Yes
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review

Dear Sperkle, We would like you to know that here at the Holiday Inn Aurora we consider your feedback for improvement a wonderful opportunity to grow as a company and a brand. Thank you for taking the time to let us know. We are very happy to hear that you will continue to stay with us whenever you are in... More 

Ann Arbor, MI
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed September 13, 2013

The hotel was very convenient, modern, and clean, with nice bath amenities. I especially appreciated the full bar/restaurant (that didn't close early!) after a long day on the road. The common areas were spacious as well. I stay at a lot of Holiday Inns and I appreciate the company's efforts to update their hotels.

Was this review helpful? Yes 1
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review

Adrienne, Did you know that we are the only full service hotel in our area! It is always great to hear when guest take the opportunity to sit and relax at our bar after a long day of traveling. There is nothing better than a fresh beverage and nice bath amenities to help you unwind after a long car ride... More 

Grand Island, Nebraska
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 12, 2013

The hotel was very clean with a friendly staff. It is in a good location with a variety of restaurants and shopping. Rooms were quiet. Would have liked a continental breakfast over the restaurant that is in the hotel. Overall it was an enjoyable stay and would recommend this hotel to others.

Was this review helpful? Yes 2
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review

Hello Moody3182, We are glad to hear that you enjoyed your stay. I want to thank you for taking the time out of your day to let us know how we did. Our staff takes pride in knowing our guest by name to make them feel at home. We hope you will stay with us again soon. Kind regards, Ray... More 

Traverse City, Michigan
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 9, 2013

Rooms were clean except my brother had a room with ants everwhere. Day staff was great, night staff gave me an extra key without even asking for my name. No breakfast included but did have a restaurant. No hot tub. Overall not bad but have had many better experiences at holiday inns.

Was this review helpful? Yes 1
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review

Dear gbaima, Although I am happy to hear that your rooms were clean and the day staff was great, I am disappointed that we could not meet or exceed your expectations in other areas. I would love the opportunity to discuss this further. Please feel free to contact me directly at (630) 806 - 7400. Thank you kindly for taking... More 

Tucson AZ
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

The Hotel has a great staff, very willing to make sure your stay is first rate. Warm cookies at check in and expertly clean facility. The pool lacs a hot tub, but otherwise is very nice. The gym is adequate for a weekend warrior. Nearby are nice restaurants and shopping.

Was this review helpful? Yes 2
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review

Hello Sparky5076, I am happy to hear that you enjoyed our freshly baked Otis Spunkmyer Cookies at check in. The shopping in this area is great, you can pretty much find any store you need within a 5-10 mile radius. Thank you very much for the positive feedback and we hope your travels will bring you back to the Holiday... More 

Stockholm, Sweden
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 20, 2013

Generally when I travel to US, I try to stay ay Holliday Inn hotels since they usually provide good value for money. However this one didn’t. The hotel was not bad but didn’t provide anything extra at all. Breakfast was not included, the front-desk staff were indifferent and there was a significant smoke smell at my non-smoking floor. I just... More 

Was this review helpful? Yes
Ray J, General Manager at Holiday Inn Aurora North- Naperville, responded to this review

Good afternoon StefanH, First let me thank you for staying with us and sharing your feedback. As I mentioned in my previous reply post, our goal is to not only meet our guests’ expectations, but to exceed them as well. We take pride in having a non smoking facility and can assure you that those who smoke in our rooms... More 

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