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All 8 Aurora hotels

Candlewood Suites Aurora - Naperville

2.0 of 5 Hotel   |   2625 West Sullivan Rd, Aurora, IL 60506
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Ranked #5 of 8 Hotels in Aurora
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Connie3972 Willow River, Minnesota
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60 reviews from our community

Traveler rating
    31
    17
    2
    4
    6
See reviews for
21
11
6
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Willow River, Minnesota
Senior Reviewer
7 reviews 7 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

We had stayed at this facility once before & didn't realize it was a residence hotel. This time, we came prepared, bringing food & snacks to prepare in the room. Good bed and pillows, fluffy towels. Everything pretty clean except the edges of the carpet hadn't seen the vacuum cleaner for a good while. Great staff, though ~ very friendly... More

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Bettendorf, Iowa
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Booking this room the morning we checked-in, my family and I were a bit worried of what we might find. It turns out, this is one of the nicest hotels I have ever stayed at. The staff were courteous, and they got us checked-in quickly at 10PM. The "Candlewood Cupboard" was an awesome place to get a midnight snack. It... More

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Waunakee, Wisconsin
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Candlewood because it is pet friendly and not far from shopping at the outlet mall. The beds were extremely comfortable and the room accommodations very clean. A special thank you to Katie at the front desk for restaurant recommendations and two thumbs up for customer service.

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Clarkston, Michigan
Top Contributor
95 reviews 95 reviews
32 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is the first time I have stayed at this particular hotel. I was warmly greeted as I checked in. The staff was friendly and very efficient. The lobby looked nice and was very clean. I was given room 106. The room was very clean and what I liked the most is that it was set up very efficiently and... More

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1 review
5 of 5 stars Reviewed October 22, 2014

This is the best hotel me and my family have ever stayed at. I would like to recommend every one that visit Aurora/Naperville to stay at this hotel. You will enjoy the cleanliness of the hotel. But that is just for starters. The staff is very very helpful. The hotel has a very pleasant atmosphere and the staff seem to... More

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Moline, Illinois
Top Contributor
56 reviews 56 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 12, 2014

My husband and I stayed one night for a wedding in the area. The room was clean and the kitchen was a plus. The customer service was indeed lacking. Checkout is at 11 or wedding was at 3 and we would have liked to check in and freshen up beforehand. The staff would not accommodate us. Our room would not... More

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IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear ferriswheel2010, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you had a satisfactory stay at our property and apologize for any shortfalls you have encountered. It is always hugely motivating when one... More

1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 9, 2014

Very nice and clean rooms. I was told by a staff member that the premises are around 6 years young which is very well maintained. Very nice, roomy and clean. The full kitchen was a great selling point and the free laundry was a plus. The only downside was no pool ;-/

Was this review helpful? Yes 9
Illinois, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 31, 2014

Loved the full kitchen and very large room. Staff was incredibly helpful and kind in recommending restaurants, and giving detailed directions to a car wash, Walgreens, and ways to by pass the toll road. Our stay was excellent and we will be staying here again.

Was this review helpful? Yes 2
Colorado Springs, Colorado
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed August 14, 2014

This hotel was undeservingly rated really high on Priceline. We were more than disappointed. Thankfully, the rooms were nicer than the rest of the hotel, which didn't make for a good first impression. The lobby needs to be deep cleaned since there's a thick cat spray smell and the hallways are humid and not air-conditioned. The beds were just ok.... More

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IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear COFamily6, Thank you for taking the time to provide feedback on your stay. We regret that the condition of the lobby prevented you from fully enjoying your time as our guest. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments... More

Tampa, Florida
2 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 20, 2014

I'm a frequent business traveler. I found this hotel to be totally unacceptable. 1. poor internet service. Clearly, the hotel does not have the bandwidth to support a full house. Every evening the internet bogged down and was basically useless. I lodged quite a few complaints which were always met with varying responses from the staff. 2. Scented dryer sheets... More

Was this review helpful? Yes 4
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

I am sorry to hear you feel this hotel was not a good fit for you and you expoeriences issues. We did try to offer you several options like changing rooms, offering you a hard wire for internet. Extra IHG Rewards points for you issues, but you would not accept any of these options. I understand your furstration but yelling... More

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Additional Information about Candlewood Suites Aurora - Naperville

Address: 2625 West Sullivan Rd, Aurora, IL 60506
Phone Number:
Location: United States > Illinois > Aurora
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Aurora - Naperville 2*
Number of rooms: 83
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Also Known As:
Candlewood Suites Aurora - Naperville Hotel Aurora

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