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All 8 Aurora hotels

Candlewood Suites Aurora - Naperville

2.0 of 5 Hotel   |   2625 West Sullivan Rd, Aurora, IL 60506
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78%
Ranked #6 of 8 hotels in Aurora
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed July 4, 2014
Vickeyloves Southfield, Michigan
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52 people have reviewed this hotel

Traveler rating
    26
    15
    1
    4
    6
See reviews for
17
10
6
14
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Colorado Springs, Colorado
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel was undeservingly rated really high on Priceline. We were more than disappointed. Thankfully, the rooms were nicer than the rest of the hotel, which didn't make for a good first impression. The lobby needs to be deep cleaned since there's a thick cat spray smell and the hallways are humid and not air-conditioned. The beds were just ok.... More

Was this review helpful? Yes
Tampa, Florida
2 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I'm a frequent business traveler. I found this hotel to be totally unacceptable. 1. poor internet service. Clearly, the hotel does not have the bandwidth to support a full house. Every evening the internet bogged down and was basically useless. I lodged quite a few complaints which were always met with varying responses from the staff. 2. Scented dryer sheets... More

Was this review helpful? Yes 2
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

I am sorry to hear you feel this hotel was not a good fit for you and you expoeriences issues. We did try to offer you several options like changing rooms, offering you a hard wire for internet. Extra IHG Rewards points for you issues, but you would not accept any of these options. I understand your furstration but yelling... More

River Grove, Illinois
2 reviews
1 of 5 stars Reviewed July 7, 2014

First off in looking at all reviews posted you would think I'd consider going elsewhere but decided to give it a shot. My friend and i stayed at this location recently and i couldn't believe the lacking of customer service this location has. Holiday Inn can get our business from now on. Where do these people train because they need... More

Was this review helpful? Yes
Southfield, Michigan
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 of 5 stars Reviewed July 4, 2014

I like this location loved the kitchen in the room like that it wasn't to far from the Chicago Premium Outlet I was little upset by the channel selection I loved that they offer free washing and drying the wifi was great and the hotel was quiet the staff was nice would come back to this location

Was this review helpful? Yes
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you very much for taking the time to fill out a review. We are thrilled to hear your stay is a good one, and hope we are turning you in to a true Candlewood patron. We here at the Candlewood Aurora/Naperville take pride in our hotel being very clean, staff being very friendly/helpful and going above and beyond our... More

Iowa
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 23, 2014 via mobile

I've read some of the reviews pointing to customer service lacking at this hotel. But I figured "so what-I'm staying for the room and location, not service", so I pursued a reservation. I reserved a 2 bed room (thru the national reservation system. No problem. However, within 10 minutes, I got a call from a gentleman, only identifying himself as... More

Was this review helpful? Yes
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you for your input regarding your recent stay at Candlewood Suites Aurora. We are sorry to hear about your issue. We take guest satisfaction seriously. We realize that it’s an inconvenience and that we do apologize for. Being an extended stay hotel we’re different than a most hotels. We have guests that are here for as long as 2... More

Reno, Nevada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 13, 2014

I was a guest at this property and as a member of IHG's Priority Club, I'd made reservations over the course of two weeks. This is something I've done for years and I never had an unpleasant experience until my stay at this property. I will not go through every detail, but simply hit highlights: I was told that I... More

Was this review helpful? Yes
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you for your input regarding your recent stay at Candlewood Suites Aurora. We are sorry to hear about your issue. We take guest satisfaction seriously. We realize that it’s an inconvenience and that we do apologize for. Being an extended stay hotel we’re different than a most hotels. We have guests that are here for as long as 2... More

Dallas, Texas
Top Contributor
87 reviews 87 reviews
14 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 9, 2014

We had a three night stay and it was just what we needed. Small kitchen with a dishwasher (important item), good beds and friendly service (even when we exchanged towels at 11pm they had them to us in 15 minutes). The hot water pipes do "creak" a bit but not to the point of saying something to the staff. Wi-if... More

Was this review helpful? Yes
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you very much for taking the time to fill out a review. We are thrilled to hear your stay is a good one, and hope we are turning you in to a true Candlewood patron. We here at the Candlewood Aurora/Naperville take pride in our hotel being very clean, staff being very friendly/helpful and going above and beyond our... More

Aurora, Illinois
1 review
1 of 5 stars Reviewed May 16, 2014

my husband and i needed some where to go because our unit was being worked on. i chose candlewood, big mistake. when we first got there the place looks real nice they have a paper on the table that you use to write up any thing that is wrong. well this was tuesday 5/11/2014 we realised the was not working... More

Was this review helpful? Yes
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you for taking the time to review your stay! I would first like to thank you for staying at our location, but also like to apologize for your issues during your stay. I am very sorry to hear about the heat in your room. I see that my staff wanted to move to you another room but you felt... More

Milford, OH
Top Contributor
102 reviews 102 reviews
25 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed January 10, 2014

A late Dec. stay was as comfortable as previous one, though with below zero temps, ice and snow, I did not get to enjoy hiking the adjacent prairie trail. Room was warm, nice size for one, enough kitchen items to eat several meals there. I appreciate their full-size frig, and large closet. Comfortable bed. Room was not immaculate, but acceptable.... More

Was this review helpful? Yes 1
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you very much for taking the time to fill out a review. We are thrilled to hear your stay is a good one, and hope we are turning you in to a true Candlewood patron. We here at the Candlewood Aurora/Naperville take pride in our hotel being very clean, staff being very friendly/helpful and going above and beyond our... More

Boston
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 14, 2013

Very nice suite, great service. Clean room with comfortable beds, plenty of towels. Microwave, fridge, small stove, modest but usable set of cooking and eating utensils. Location is very convenient if you have business in the area. The "Candlewood Cupboard" convenience store was nice, though they could have used a little more selection.

Was this review helpful? Yes 1
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you very much for taking the time to fill out a review. We are thrilled to hear your stay is a good one, and hope we are turning you in to a true Candlewood patron. We here at the Candlewood Aurora/Naperville take pride in our hotel being very clean, staff being very friendly/helpful and going above and beyond our... More

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Additional Information about Candlewood Suites Aurora - Naperville

Address: 2625 West Sullivan Rd, Aurora, IL 60506
Phone Number:
Location: United States > Illinois > Aurora
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Aurora - Naperville 2*
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Also Known As:
Candlewood Suites Aurora - Naperville Hotel Aurora

23 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Candlewood Suites Aurora/Naperville, Illinois is the area s newest all suite hotel. Conveniently located adjacent to the high-tech corridor and I-88. If Aurora - Naperville is your destination for business, the hotel is located near Toyota, Hyundai, Dial Corporation and American Electric Power as well as many other Fortune 500 companies. We are also conveniently located only 45 miles from downtown Chicago and the states two major airport hubs Chicago O Hare (ORD) and Chicago Midway ( MDW) Each spacious suite has a fully equipped kitchen and free high-speed Internet access . Check email and talk on the phone at the same time. Relax in the comfortable recliner while you enjoy the CD and DVD players. Work off some stress in our fitness center or visit the Candlewood Cupboard where you can pick a variety of foods, beverages and even toiletry items.Whether your trip is for business or pleasure, embrace the Midwest and stay with the best, Candlewood Suites, Aurora - Naperville! ... more   less 
Number of rooms
83

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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