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All 8 Aurora hotels

Candlewood Suites Aurora - Naperville

2.0 of 5 Hotel   |   2625 West Sullivan Rd, Aurora, IL 60506
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Ranked #5 of 8 Hotels in Aurora
Certificate of Excellence 2014
A recent review
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54 reviews from our community

Traveler rating
    28
    15
    1
    4
    6
See reviews for
18
10
6
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice and clean rooms. I was told by a staff member that the premises are around 6 years young which is very well maintained. Very nice, roomy and clean. The full kitchen was a great selling point and the free laundry was a plus. The only downside was no pool ;-/

Was this review helpful? Yes 3
Illinois, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Loved the full kitchen and very large room. Staff was incredibly helpful and kind in recommending restaurants, and giving detailed directions to a car wash, Walgreens, and ways to by pass the toll road. Our stay was excellent and we will be staying here again.

Was this review helpful? Yes 2
Colorado Springs, Colorado
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed August 14, 2014

This hotel was undeservingly rated really high on Priceline. We were more than disappointed. Thankfully, the rooms were nicer than the rest of the hotel, which didn't make for a good first impression. The lobby needs to be deep cleaned since there's a thick cat spray smell and the hallways are humid and not air-conditioned. The beds were just ok.... More

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear COFamily6, Thank you for taking the time to provide feedback on your stay. We regret that the condition of the lobby prevented you from fully enjoying your time as our guest. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments... More

Tampa, Florida
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 20, 2014

I'm a frequent business traveler. I found this hotel to be totally unacceptable. 1. poor internet service. Clearly, the hotel does not have the bandwidth to support a full house. Every evening the internet bogged down and was basically useless. I lodged quite a few complaints which were always met with varying responses from the staff. 2. Scented dryer sheets... More

Was this review helpful? Yes 3
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

I am sorry to hear you feel this hotel was not a good fit for you and you expoeriences issues. We did try to offer you several options like changing rooms, offering you a hard wire for internet. Extra IHG Rewards points for you issues, but you would not accept any of these options. I understand your furstration but yelling... More

River Grove, Illinois
2 reviews
1 of 5 stars Reviewed July 7, 2014

First off in looking at all reviews posted you would think I'd consider going elsewhere but decided to give it a shot. My friend and i stayed at this location recently and i couldn't believe the lacking of customer service this location has. Holiday Inn can get our business from now on. Where do these people train because they need... More

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Southfield, Michigan
Contributor
12 reviews 12 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 4, 2014

I like this location loved the kitchen in the room like that it wasn't to far from the Chicago Premium Outlet I was little upset by the channel selection I loved that they offer free washing and drying the wifi was great and the hotel was quiet the staff was nice would come back to this location

Was this review helpful? Yes
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you very much for taking the time to fill out a review. We are thrilled to hear your stay is a good one, and hope we are turning you in to a true Candlewood patron. We here at the Candlewood Aurora/Naperville take pride in our hotel being very clean, staff being very friendly/helpful and going above and beyond our... More

Iowa
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 23, 2014 via mobile

I've read some of the reviews pointing to customer service lacking at this hotel. But I figured "so what-I'm staying for the room and location, not service", so I pursued a reservation. I reserved a 2 bed room (thru the national reservation system. No problem. However, within 10 minutes, I got a call from a gentleman, only identifying himself as... More

Was this review helpful? Yes
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you for your input regarding your recent stay at Candlewood Suites Aurora. We are sorry to hear about your issue. We take guest satisfaction seriously. We realize that it’s an inconvenience and that we do apologize for. Being an extended stay hotel we’re different than a most hotels. We have guests that are here for as long as 2... More

Reno, Nevada
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 13, 2014

I was a guest at this property and as a member of IHG's Priority Club, I'd made reservations over the course of two weeks. This is something I've done for years and I never had an unpleasant experience until my stay at this property. I will not go through every detail, but simply hit highlights: I was told that I... More

Was this review helpful? Yes
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you for your input regarding your recent stay at Candlewood Suites Aurora. We are sorry to hear about your issue. We take guest satisfaction seriously. We realize that it’s an inconvenience and that we do apologize for. Being an extended stay hotel we’re different than a most hotels. We have guests that are here for as long as 2... More

Dallas, Texas
Top Contributor
102 reviews 102 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 9, 2014

We had a three night stay and it was just what we needed. Small kitchen with a dishwasher (important item), good beds and friendly service (even when we exchanged towels at 11pm they had them to us in 15 minutes). The hot water pipes do "creak" a bit but not to the point of saying something to the staff. Wi-if... More

Was this review helpful? Yes
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you very much for taking the time to fill out a review. We are thrilled to hear your stay is a good one, and hope we are turning you in to a true Candlewood patron. We here at the Candlewood Aurora/Naperville take pride in our hotel being very clean, staff being very friendly/helpful and going above and beyond our... More

Aurora, Illinois
1 review
1 of 5 stars Reviewed May 16, 2014

my husband and i needed some where to go because our unit was being worked on. i chose candlewood, big mistake. when we first got there the place looks real nice they have a paper on the table that you use to write up any thing that is wrong. well this was tuesday 5/11/2014 we realised the was not working... More

Was this review helpful? Yes
dvanadia, General Manager at Candlewood Suites Aurora - Naperville, responded to this review

Thank you for taking the time to review your stay! I would first like to thank you for staying at our location, but also like to apologize for your issues during your stay. I am very sorry to hear about the heat in your room. I see that my staff wanted to move to you another room but you felt... More

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Additional Information about Candlewood Suites Aurora - Naperville

Address: 2625 West Sullivan Rd, Aurora, IL 60506
Phone Number:
Location: United States > Illinois > Aurora
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Aurora - Naperville 2*
Number of rooms: 83
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Also Known As:
Candlewood Suites Aurora - Naperville Hotel Aurora

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