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Candlewood Suites Aurora - Naperville

2.0 of 5 2625 West Sullivan Rd, Aurora, IL 60506
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Certificate of Excellence 2014
Candlewood Suites Aurora - Naperville
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Candlewood Suites Aurora - Naperville
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63 reviews from our community

Traveler rating
    34
    17
    2
    4
    6
See reviews for
21
11
8
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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1 review
5 of 5 stars Reviewed 2 weeks ago

I was displaced from my home due to a fire and flood. The manager Luke was very nice and helpful and allowed my cat to stay at no extra charge with me during this terrible time. The hotel was clean, pet friendly with a homey atmosphere. I loved the amenities and small store. The people were elite in customer service.... More 

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 21, 2014

I stayed here for a little over three months for school purposes..The place is perfect for a long-term stay. It has a kitchen (electric stove burner) and almost anything you could think of that would be in an ordinary kitchen at your home. The room was perfect; it had a queen size bed, recliner, flat screen tv (with many channels!),... More 

Was this review helpful? Yes 1
Ellenton, Florida
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2014

We planned a 3 night stay and extended it to 5 days. As soon as we walked in the front door you could smell how clean it was...and the rooms and hallways were just as clean. The room had a very comfortable bed, a kitchenette and the amenities were fantastic. You could make you own coffee or get complimentary cup... More 

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Willow River, Minnesota
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 18, 2014

We had stayed at this facility once before & didn't realize it was a residence hotel. This time, we came prepared, bringing food & snacks to prepare in the room. Good bed and pillows, fluffy towels. Everything pretty clean except the edges of the carpet hadn't seen the vacuum cleaner for a good while. Great staff, though ~ very friendly... More 

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Bettendorf, Iowa
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 16, 2014

Booking this room the morning we checked-in, my family and I were a bit worried of what we might find. It turns out, this is one of the nicest hotels I have ever stayed at. The staff were courteous, and they got us checked-in quickly at 10PM. The "Candlewood Cupboard" was an awesome place to get a midnight snack. It... More 

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Waunakee, Wisconsin
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 15, 2014

We stayed at the Candlewood because it is pet friendly and not far from shopping at the outlet mall. The beds were extremely comfortable and the room accommodations very clean. A special thank you to Katie at the front desk for restaurant recommendations and two thumbs up for customer service.

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Clarkston, Michigan
Top Contributor
114 reviews 114 reviews
36 hotel reviews
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed November 6, 2014

This is the first time I have stayed at this particular hotel. I was warmly greeted as I checked in. The staff was friendly and very efficient. The lobby looked nice and was very clean. I was given room 106. The room was very clean and what I liked the most is that it was set up very efficiently and... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed October 22, 2014

This is the best hotel me and my family have ever stayed at. I would like to recommend every one that visit Aurora/Naperville to stay at this hotel. You will enjoy the cleanliness of the hotel. But that is just for starters. The staff is very very helpful. The hotel has a very pleasant atmosphere and the staff seem to... More 

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Moline, Illinois
Top Contributor
56 reviews 56 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 12, 2014

My husband and I stayed one night for a wedding in the area. The room was clean and the kitchen was a plus. The customer service was indeed lacking. Checkout is at 11 or wedding was at 3 and we would have liked to check in and freshen up beforehand. The staff would not accommodate us. Our room would not... More 

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IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear ferriswheel2010, Thank you so much for taking the time to leave us your feedback. Your review is vital for improving the service and quality we offer to our valued guest. I am pleased to know that you had a satisfactory stay at our property and apologize for any shortfalls you have encountered. It is always hugely motivating when one... More 

1 review
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 9, 2014

Very nice and clean rooms. I was told by a staff member that the premises are around 6 years young which is very well maintained. Very nice, roomy and clean. The full kitchen was a great selling point and the free laundry was a plus. The only downside was no pool ;-/

Was this review helpful? Yes 9
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Additional Information about Candlewood Suites Aurora - Naperville

Address: 2625 West Sullivan Rd, Aurora, IL 60506
Phone Number:
Location: United States > Illinois > Aurora
Price Range (Based on Average Rates): $
Hotel Class:2 star — Candlewood Suites Aurora - Naperville 2*
Number of rooms: 83
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Also Known As:
Candlewood Suites Aurora - Naperville Hotel Aurora

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