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Candlewood Suites Aurora - Naperville

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2625 West Sullivan Rd, Aurora, IL 60506
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Candlewood Suites Aurora - Naperville
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77 Reviews from our TripAdvisor Community

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Illinois
Level Contributor
64 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed October 23, 2015

I was very pleasantly surprised by my recent stay here. The hotel is about 15 minutes from our office but everything was booked closer. I don't have a single complaint about the hotel. The front desk staff was pleasant and helpful, room was spacious and comfortable and the workout room and pantry are nice touches. I only stayed one night,... More 

Helpful?
Thank tklasinski
Beloit, Wisconsin
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 25, 2015

We have family in the area and this hotel is a quiet place to stay while visiting. They no longer give the guest coupons for the Pantry for treats. This was alittle disappointing as everyone likes a treat! Rooms are clean and comfortable. It would be nice if a continental breakfast was included for the cost of the room it... More 

Helpful?
Thank Kathymoa
nc
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed September 19, 2015

Location was very close to restaurants, grocery stores, liquor stores, interstate. The little "store" they provided had just about everything needed during the stay. Fitness room was great and had many machines to choose from to work out. A walking trail was next door which was great for walkers.

Helpful?
Thank 2rudypayton
Champaign-Urbana, Illinois
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 9, 2015 via mobile

My girlfriend and I stayed there one night while we went to a wedding nearby. It was a nice and clean place. Easy to get to off of the interstate. While we were checking in a car alarm was going off repeatedly. The person checking us in assured us that he would take care of it and anything else that... More 

Helpful?
Thank Bradley M
Atlanta, Georgia
Level Contributor
65 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed September 7, 2015

This hotel is a nice little home away from home. The staff is great and always willing to help you help if you need. the floors, lobby and rooms are really clean which gives you a good sense the staff looks after the place. Joanne and Anthony at the front desk were great.

Helpful?
Thank Oscar R
Round Rock, Texas
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 27, 2015

Walk into a welcoming atmosphere. Suites at a great value. Full kitchen with all the cookware available. Table large enough to work or dine on. Comfy bed and pillows. Large bathroom. Nice and clean, a welcoming positive atmosphere. What else could we look forward to! One more amenity, free laundromat.

Helpful?
Thank Dorothe V
Cincinnati, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 22, 2015

I had booked a room last minute through the IHG website to stay at this hotel. At 3:00 PM on the day my stay, I was notified by phone that another guest had extended their stay and I would not have a room. When I asked them where they were going to put me up for the night, they told... More 

Helpful?
3 Thank Jumsy81
IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear Jumsy81, Thank you for your review regarding your recent experience at Candlewood Suites Chicago/Aurora, IL. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being... More 

Denver, Colorado
Level Contributor
64 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed June 30, 2015

Stayed there for a night. The quality was average. The front desk service was uniformly bad. While checking in, we had to wait for a long time because the person at the desk had disappeared. Got a phone call (automated) at 4 AM in the morning welcoming us to the hotel. Next day a different staff member at the desk... More 

Helpful?
2 Thank Espi52
IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear Espi52, Thank you for posting a review about your stay with us. We would like to apologize for the less than satisfactory experience you had at check-in and for falling short of your expectations from our staff. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.... More 

Toronto, Canada
Level Contributor
56 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
1 of 5 stars Reviewed June 23, 2015

I arrived at 9:30 on a weeknight to be told that they had overbooked the hotel and didn't have a room for me. There was zero attempt to contact me and warn me of this in advance. Zero offer to book me at their expense elsewhere. Just a shrug, basically. Thank you for wasting my time and stressing me out... More 

Helpful?
2 Thank w999
IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear w999, Thank you for taking the time to post a review about your experience. It is regretful that this visit was a disappointment on several aspects particularly with the issues surrounding your reservation. We'd like to look into this further so in line with this, we have sent you a private message to obtain more details about your stay.... More 

Aurora, Illinois
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 5, 2015

Candlewood isnt a BAD place to stay. It is nice and very clean. Staff were all nice to us during our stay for most part. We have stayed in the property many times. Candlewoods are pretty nice so we chose to stay in this due to the oversize kitchen. Katie the sales manager told us 30 minutess before we checked... More 

Helpful?
5 Thank Wendy W
IHGCare, Guest Relations Manager at Candlewood Suites Aurora - Naperville, responded to this review

Dear Wendy W, Thank you for providing feedback on your experience during your stay. We are sincerely sorry that you did not enjoy your experience with us particularly with the issues encountered upon check-in and service from our staff. As a valued guest, please be assured that all feedback will be acted upon as we rely on you, our guest,... More 

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