We spent one night in this hotel. We booked through hotwire and I was a bit concerned when I read the reviews. We had a great stay though and I would recommend this hotel to anyone. We arrived about noon and they let us check in early. The man at the desk was very friendly. Gave us a King room... more

This is a nice hotel. However, I thought it was a bit expensive considering Arlington Heights is not a prime location ($110 per night). Most that come to this hotel, especially in the cold months, do so for the indoor water park which was the reason I came. One thing I did notice, that if you are there for the... more

Stayed one night at this hotel. As far as the room goes, it had a comfortable Sheraton bed and nice desk but other items needed improvement. Poor picture quality on many television channels. Peeling wallpaper, cracking paint and chipped tiles in room and bathroom. Noisy air conditioner - turned it off and opened the window instead. Wi Fi wasn't working... more

I stayed there for business without the family and had a good time. Stayed on preferred guest floor and had internet in room and a big desk to work from. Had a problem with a/c making noise at night and no one came. The next am I told manager and was treated to 20.00 worth of stuff in the Starbucks... more

We stayted at this hotel for one night over Spring Break. We had such a bad experience, we checked out a day early. We booked this hotel specifically for the water park. Per the hotel website you MUST be a hotel guest to go to the waterpark. THIS IS NO LONGER THE CASE!!!! You do not have to be a... more

We arrived at the hotel at the check-in time we were told by the staff at the time of booking. After arriving, we were informed that the check-in time was changed to an hour and a half later. So my family and my friend's family, which includes small children, had to wait in the lobby with all our luggage for... more

It started off bad with check in. My boyfriends mom booked the rooms and she had already checked in when we got there. All we had to do was tell them her name. They said that they were all checked in. Long story short our rooms weren't ready and it was past check-in time and they didn't let us check... more

Didn't stay at the hotel, just used the waterpark. Maybe this is the problem with the waterpark, it allows non-hotel guests. At least if they allowed half the amount of people, it would have been okay. It was so overcrowded the experience was horrific. I spent $200 for myself and 4 kids and felt absolutely robbed. Prior to our arrival,... more

We booked the waterpark/hotel spring break package and our family had a very good time. We have been to multiple waterparks and waterpark / hotels, so we know what we like and I have broken the review in to two parts. Waterpark – This was the primary reason we went and it was actually very good. No, it is not... more