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Red Roof Inn Chicago - O'Hare Airport

Certificate of Excellence
22 West Algonquin Road, off I-90; exit at Arlington Heights Rd, Arlington Heights, IL 60005
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1 room 1 adult
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255 Reviews from our TripAdvisor Community

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There are newer reviews for Red Roof Inn Chicago - O'Hare Airport
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Haines City, Florida
1 review
5 of 5 stars Reviewed September 28, 2015

Mauro is at the front desk. He is just great!! Takes your concerns and needs seriously and makes it his top priority. We had a very particular situation considering that I had just come back from surgery and Mauro made sure that I was not only comfortable and pleased but also well taken care of. I felt right at home.... More 

Helpful?
Thank Alba L
Red_Roof_OHare, General Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review

Dear Alba, Thank you for your feedback. It is great to know that you had a great stay with us. Thank you for sharing that we provide great value and that our room was surprisingly large. We appreciate your business and looking forward to your next stay. Please do not hesitate to contact me directly if you need any assistance... More 

Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 19, 2015

I ended my long day at Red Roof in Arlington after driving 8 hours. The worse thing is there is no WIFI in the room and I need to walk to vicinity to connect. I talked with the woman in the front desk and the answer makes me disappointed. I donot recommend this place to anyone. save your money rather... More 

Helpful?
1 Thank Y7942NQtraveller
Red_Roof_OHare, General Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review

Dear Guest, We appreciate your time given to post a review about your stay at our Red Roof Inn. We certainly respect your feelings and out of respect to you, we wont comment on your post; but I want you to know that, I am open for future conversations about the situation if you wish to contact me directly. Cordially;... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 12, 2015 via mobile

Great front desk manager! Mauro was extremely helpful when I was checking out - I had a lot of stuff which he helped me store securely at no extra cost! I also had excessive stuff which I needed to dispose of (it was sort of a moving emergency) and he kindly offered to take care of it, which saved me... More 

Helpful?
1 Thank Jordan S
Red_Roof_OHare, General Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review

Dear Jordan S, Thank you so much for the kind comments and observations! I am happy that you enjoyed your visit and that the hotel facilities and our staff service were all positive experiences. I hope that you return again soon! Best regards Mauro Valenzuela More 

Chattanooga, Tennessee
Level Contributor
83 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed September 6, 2015 via mobile

I didn't end up staying here. I called the hotel directly to make a reservation. When I called I told the clerk taking the reservation that I had a coupon for the night and could I use it. I was told there wouldn't be a problem with using it but since I was going to be staying two nights I... More 

Helpful?
Thank glipham
Red_Roof_OHare, General Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review

Dear Guest We appreciate your time given to post a review about your stay at our Red Roof Inn. We certainly respect your feelings and out of respect to you, we wont comment on your post; but I want you to know that, I am open for future conversations about the situation if you wish to contact me directly. Cordially;... More 

Rolling Meadows, Illinois
1 review
5 of 5 stars Reviewed August 31, 2015

I had a great stay due to isaias he gave me a great price and a great room and super service from isaias he is a great member of a great team and that is why I alwase go to red roof inn for a great trip

Helpful?
Thank tom b
Red_Roof_OHare, General Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review

Dear Tom B, Thank you for taking the time to review your recent stay at our hotel. I was delighted to read you enjoyed all aspects of our service, suites and location. We are blessed with a loyal team of colleagues who are passionate about ensuring our guests expectations are exceeded in every way. I do hope you have the... More 

Chicago, Illinois
Level Contributor
101 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed August 23, 2015

Stayed at this hotel last week for 1 night and had a great experience! The staff was extremely friendly upon check-in and I was in my room in no time. My room was clean and comfortable, the wi-fi worked great and the parking was complimentary - no complaints! I was also given a late check-out upon request, which was very... More 

Helpful?
Thank depechegirl02
Red_Roof_OHare, General Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review

Dear Depechegirl02 We thank you for your feedback on your stay with us. We are very happy you enjoyed your time here particularly our location and the amenities we offer. We look forward to seeing you again on your next trip to Chicago. Mauro Valenzuela More 

New Orleans, Louisiana
Level Contributor
73 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
3 of 5 stars Reviewed August 19, 2015

Weird area like someplace truck drivers pull off the road when they need a real bed. That was pretty much all this place was, a real bed, not a comfy bed, or a quiet room, not clean, not friendly service. There is free parking and what appeared to be a free buffet breakfast but I could only think of getting... More 

Helpful?
1 Thank Didi R
Red_Roof_OHare, General Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review

Dear Didi R, Thank you for taking the time to share your experience at Red Roof Inn O'Hare. We value all forms of guest feedback as an opportunity to continually improve our services and facilities for our guests. I am of course very concerned to learn that you were left to feel disappointed and so, I welcome you to please... More 

Niles, Michigan
1 review
5 of 5 stars Reviewed August 14, 2015 via mobile

I have to go out of my way to say what great service I get at the red roof Inn here, I really appreciate the friendly and hospitable person Isaias is. I am a red card member so I do frequently stay at these hotels but at this particular location I always feel like Isaias goes out of his way... More 

Helpful?
Thank berry1125
Red_Roof_OHare, General Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review

Deary Berry, Thank you for taking the time to share your experience. We are so happy to hear that you had such an enjoyable stay. It was our absolute pleasure to host your stay and to accommodate to your needs. Our team works extremely hard to exceed all guest expectations so thank you for sharing your kind words. We will... More 

Level Contributor
5 reviews
1 of 5 stars Reviewed August 10, 2015 via mobile

I stayed there during a vacation to Illinois. The location is awesome it's in the middle of everything in the surrounding areas. That's the only good thing about this place. The blanket on the one bed had cigarette burns. The wifi sucked and did not work. We were there for 4 nights, the first night housekeeping came the next day... More 

Helpful?
Thank Mike D
Red_Roof_OHare, General Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review

Dear Mike, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 8, 2015 via mobile

We stayed here for a while in July. Had a good experience at check in with Isaias as he was very informative and helpful. The rooms were clean. New flat screen TV in the rooms. The hotel is in a convenient location esp if you don't have a car. Places are walking distance.

Helpful?
1 Thank michelle0828
Red_Roof_OHare, General Manager at Red Roof Inn Chicago - O'Hare Airport, responded to this review

Dear Michelle, First of all, I would like to thank you for sharing your comments & feedback regarding your recent stay with us. Your comments are very valuable to us, therefore we will be sharing them with all of the staff involved. Once again, thank you for your comments, looking forward welcoming you on your next visit to Arlington Heights!... More 

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