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DoubleTree by Hilton Chicago - Arlington Heights

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75 West Algonquin Road, Arlington Heights, IL 60005
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DoubleTree by Hilton Chicago - Arlington Heights
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DoubleTree by Hilton Chicago - Arlington Heights
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335 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Raleigh
2 reviews
5 of 5 stars Reviewed yesterday NEW

I like staying at this hotel because its close to the airport yet in a area that is convenient to restaurants. I also like staying at this hotel because of the excellent service. It is older but nicely remodeled. On the down side- During the week there are a lot of flight attendants causing the lobby to be busy, sometimes... More 

Review collected in partnership with DoubleTree by Hilton

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Valparaiso, IN, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Certainly nothing could have been done to improve on this already wonderful experience. The room rate was reasonable and everything was ideal. Great staff and wonderful restaurant. Clean rooms and quiet halls!

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Keller, Texas
Top Contributor
107 reviews 107 reviews
32 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Yes this place is undergoing some renovations but it is still a nice hotel. I got an upgrade to a business suite and it was fricken huge Too bad my family wasn't with me. I just stayed here the one night. I've stayed here previously and had no issues.

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CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Thank you for staying with us. As you noted, we are in the final stages of renovation. We hope to host you (and your family) again on a future trip. Again, thank you. John Rohrbach Director of Sales and Marketing 847-427-4240 jrohrbach@doubletreeah.com More 

Wheatfield, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

The only thing that stood out to me compared to other places I have stayed is that I got a warm cookie. Big whoop. I paid more to stay here and it was nothing special. The house keep was good. The meeting rooms were nice. The staff that kept the waters filled and brought snacks were very helpful and friendly.... More 

Review collected in partnership with DoubleTree by Hilton

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CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Thank you for staying with us. We are pleased to learn that you were happy with the customer service and the clean hotel. I apologize for the temperature in meeting rooms, it’s controlled independently by each meeting with the thermostat in the meeting rooms. The temperature is normally decided by the planner or the speaker. We apologize that this wasn’t... More 

Collinsville, IL
Top Contributor
84 reviews 84 reviews
12 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is undergoing renovations. Staff was pleasant, professional and accommodating. Lots of parking easy access to the rooms. The rooms are beautiful clean and the beds are very comfortable. Give a wide berth to the restaurant Birch Tree Grill. Tasteless food and rude staff not worth the trouble.

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CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Thank you for staying with us. As you noted, we are in the final stages of renovation. We are happy to learn that you enjoyed the staff and the guest rooms. We are in the process of updating the menu in Birch River Grill and have just hired a new restaurant manager and new executive chef. Please give us an... More 

1 review
3 of 5 stars Reviewed 1 week ago

no breakfast had cafe they said to eat at was $15 ..to high..no coffee or anything else at Double tree. Have stayed at others and really enjoyed them had everything for no cost. It was close to my events going on...need better way to direct where someone needs to go...they helped but gave wrong distance so took longer to get... More 

Review collected in partnership with DoubleTree by Hilton

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CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Thank you for staying with us and taking the time to write a review. We are finishing our final few steps in our renovation. We apologize for the issues that did not make your stay great. Our restaurant, Birch River Grill, offers a menu and a breakfast buffet. Items on the breakfast menu are available, with French Toast, Pancakes, or... More 

Jasper, IN, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

They could care less if you are there are not. Lobby only seemed to be undergoing construction. Staff belligerent and annoyed when questioned about mistake on THEIR part regarding reservation. Hotel halls in disrepair. Peeling wall paper. At best adequate.

Review collected in partnership with DoubleTree by Hilton

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CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Please accept our sincere apologies for the poor impression we have made. We do our best to ensure each of our guests have a pleasant stay and understand this was not your experience. We have shared your comments with our team and we will work to prevent similar issues from occurring in the future. If you return to our area... More 

United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, recently updated, pool and hot tub nice. Work out facility very nice, cookies were great. Back door did not have key entrance working - safety issue is all. Restaurant attached very nice. Loved how room keys and front door were all about the Women's B1G Ten basketball tournament - which is why we stayed at this location.

Review collected in partnership with DoubleTree by Hilton

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Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I visited this hotel while on business. Since it was so cold in Chicago, I stayed in when not out for meetings. This seems to be a popular hotel for Asian flight crews. I ate at the hotel restaurant and the food was good and service friendly. The rooms were comfortable. And as always, the cookies are the BEST. I... More 

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CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Thank you for staying with us and for taking the time to write a review and posting pictures. To clarify, if our shuttle is not available to pick you up immediately, we do offer to transfer your phone call to a suburban taxi company. The current cost for a suburban taxi to our location is $32 without tip. City Taxis... More 

Overland Park, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

The staff was very helpful and accommodating. The hotel isn't close to anything - so I would suggest renting a car if staying here. The food was good - but it would have been nice to try something different. The heating system was very loud.

Review collected in partnership with DoubleTree by Hilton

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CHIARDTAH, Director of Sales at DoubleTree by Hilton Chicago - Arlington Heights, responded to this review

Thank you for staying with us. We appreciate your business. We hope you enjoyed exploring the area. We hope your adventures took you to Mitsuwa Marketplace and to downtown Arlington Heights. Mitsuwa is located across the street from the hotel. This Asian Marketplace features a food court with 8 different restaurants, including the infamous Gabuto Burger. Downtown Arlington Heights features... More 

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