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Holiday Inn Express Chicago Arlington Heights

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2120 South Arlington Heights Road, Arlington Heights, IL 60005
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Holiday Inn Express Chicago Arlington Heights
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Holiday Inn Express Chicago Arlington Heights
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119 reviews from our community

Traveler rating
    45
    42
    16
    9
    7
See reviews for
34
14
17
37
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Winnipeg, Canada
Top Contributor
186 reviews 186 reviews
15 hotel reviews
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was great and I definitely recommend it to everyone whether solo, as a family, a couple, or anyone else. The king bed was extremely comfortable and the room was huge. The wifi was a bit slow in some places, but that was ok. I waited half an hour for the shuttle, but that's bound to happen when it's... More 

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San Diego, California
Contributor
14 reviews 14 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed January 7, 2015

This is our fifth stay here and the quality is always consistent even during a recent renovation, they were still able to accommodate us well. This time the rooms offered new refrigerators and microwaves. Great free WIFI reception and large flat screen TV’s, a full breakfast every morning, free parking with easy lot access and pet friendly. Nearby stores and... More 

Was this review helpful? Yes 3
Oshkosh, Wisconsin
Contributor
17 reviews 17 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 15, 2014

We got in late and out early so pretty limited in assessment. Pretty standard room but clean and at a good price. They DO charge you to park in their lot if you leave your car there. Ordered pizza from local (suggested by the fron desk Italian place) restaurant. Waited two hours for delivery then called and told them to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear Snakewrangler, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the breakfast selection. However, we’re sorry we fell below your expectation regarding the front desk customer service. We will look into this concern. I assure you that the feedback of our... More 

1 review
1 of 5 stars Reviewed December 4, 2014 via mobile

It's 2am and I still can't sleep and this crappy old mattress. Moved rooms and all the beds are the same. They are old and squeaky from the 90's. The owners of this hotel are obviously too cheap to buy much needed new bed. I will never ever stay here again. I strongly suggest staying somewhere else. This holiday inn... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear Travis S, Your taking some time out of your busy day to write us a feedback is much appreciated. It is regretful to see that you were not able to fully enjoy your stay with us due to the mattress in the room you have stayed at. In our effort to attain 100% guest satisfaction, we would love the... More 

Greenville, South Carolina
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 11, 2014

Mike who works at night is a great asset to this older hotel. The breakfast is typical Ihg, which means good. The rooms are clean. I really liked the shuttle bus. Takes you anywhere you want to go and they are happy to do it. Had I known I would not have rented a car. The They will pick you... More 

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Chicago, Illinois
Top Contributor
53 reviews 53 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 2, 2014

Spent one night here with my husband and three year old son, we all really enjoyed our stay! Clean white comfortable bedding and towels, fresh hot coffee, free parking and wifi, and clean carpet and bathroom. Everything you need for a great nights sleep. Friendly staff and the right price, I would definitely return and recommend.

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Indianapolis, Indiana
Top Contributor
66 reviews 66 reviews
45 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 27, 2014

Older facility that has been well maintained and updated in the past. Front desk clerk says they will begin a renovation soon. Three stories, larger-than-ordinary rooms. Very clean. Bountiful Holiday Inn Express breakfast buffet with those signature aromatic cinnamon rolls that beckon you in the morning. Mike on the front desk was fabulous. Part of the third floor contains smoking... More 

Was this review helpful? Yes 1
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 22, 2014

The room we had at the hotel was twice as large as the room we had had the previous night at the airport Hilton on the executive floor. Mike at check in was great, gave us a choice of rooms. Even called to tell us that the fresh coffee was available. The room was really well stocked with towels and... More 

Was this review helpful? Yes 1
Gloucester, United Kingdom
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 18, 2014

This is a typical HIE and provides all the usual facilities. As was expected there is an adequate buffet breakfast, whilst whilst hardly cordon bleu, fills you up to start the morning. There is a small selection of hot food, the eggs of which varies daily and all the other items you might expect. Coffee is available 24/7. Front desk... More 

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Montreal
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 11, 2014

My father and I spent a total of 5 nights here on a vacation to Chicago. The room was spacious, clean, and comfortable. There was even a hide-a-bed in the couch. The staff was extremely helpful and accommodating to our needs and really extended a helping hand. They made sure that we would be shuttled to the airport even several... More 

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cornerstone235, General Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Thank you for your wonderful review! We hope we will have an opportunity to serve you again in the near future. More 

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