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All 10 Arlington Heights hotels

Holiday Inn Express Chicago Arlington Heights

2.5 of 5 Hotel   |   2120 South Arlington Heights Road, Arlington Heights, IL 60005
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Ranked #6 of 10 hotels in Arlington Heights
A recent review
5 of 5 stars reviewed 2 weeks ago
Bernard_Mtl Montreal
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108 people have reviewed this hotel

Traveler rating
    41
    37
    15
    9
    6
See reviews for
32
12
16
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
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English first
Montreal
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My father and I spent a total of 5 nights here on a vacation to Chicago. The room was spacious, clean, and comfortable. There was even a hide-a-bed in the couch. The staff was extremely helpful and accommodating to our needs and really extended a helping hand. They made sure that we would be shuttled to the airport even several... More

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cornerstone235, General Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Thank you for your wonderful review! We hope we will have an opportunity to serve you again in the near future. More

Maryland
Contributor
13 reviews 13 reviews
8 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed 2 weeks ago

After a long day on the road, it was time for a break and at random we selected this hotel. Check-in took some time as they were having computer issues. The room was clean although there were some pretty nasty stains on the carpet. I believe the hotel is due a refurbishment so this may deal with that issue. Breakfast... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear Imazoid, Thank you for taking the time to convey your comments regarding your recent experience with us. Please accept our sincere apologies for falling short of your expectations over breakfast. Your comments are being shared with the hotel management and appropriate action will be taken. I assure you that every comment, no matter how small, is taken very seriously.... More

Nanjing
Top Contributor
56 reviews 56 reviews
27 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed July 18, 2014

Spent two nights here on business and was not disappointed. Room was what I expected, breakfast was ample but somewhat plastic … reception staff however were exceptionally helpful. Airport shuffle available on request.

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear Ardeecee, Thank you for your review of our hotel. I am sorry some aspects of our hotel were not to your liking. I am pleased that our staff was able to offset this displeasure with great service. I was glad to hear you did appreciate our great location. Once again, we appreciate you taking the time to share your... More

Germantown, Ohio
1 review
5 of 5 stars Reviewed July 16, 2014

The staff went over and beyond what was expected of them. We were going to stay at another hotel but was in a car wreck and needed to stay near car. They were very helpful and super nice. Room were very clean and it was super quiet. Breakfast was also very nice. Would definitely stay again.

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Oracle, AZ
Contributor
12 reviews 12 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 3, 2014

We stayed here after the big storm at O'Hare cancelled our flight. We were shuttled from the airport to the Hotel, the desk people couldn't have been more helpful, the room was clean, the beds were very comfy, nice bath and shower, really really quiet. Breakfast had lots to offer for everyone including those from Japan - rice with condiments... More

Was this review helpful? Yes 1
MN
Contributor
12 reviews 12 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed June 24, 2014

I gave this hotel an average review last year. This year the hotel has continued to get more run down. The beds are now completely saggy in the middle and the springs are sprung. Nothing is more important than a good nights sleep, and until they replace the worn out beds I will not be booking this hotel again. I... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear Pete1803, Thank you for sharing your feedback regarding your stay. I am delighted to to know that you found our staff friendly and professional. ​However, I would like to apologize for any inconvenience the room conditions may have caused you. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. Thank... More

Dover, New Hampshire
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 19, 2014

Service was awful. Didn't remind me I had samples waiting. Upon asking about them the next day, I was told they didn't have my samples. Had to show proof of delivery, then miraculously my samples appeared. Nice location but front desk was pathetic. I've stayed at many of these hotels but this one disappoints

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear Pete B, Thank you for choosing us and taking the time to review our hotel. It is regrettable that we were not able to meet some of your expectations. We would like to follow up on your experience as we would love to regain your faith in us. I have sent you a private message in an effort to... More

Contributor
20 reviews 20 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 3, 2014

We attended a event near by hall at night we just drive in at 8 pm change clothes and told them we come back at 10 pm and they hold out room till 12 pm and staff is so good and break fast is awesome too.

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Holland, Michigan
Senior Contributor
48 reviews 48 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed May 29, 2014

We are platinum members of IHG and this was our first and last stay at this Holiday Inn Express. Im disappointed that I have to write this review since most IHG hotels have been wonderful. I'm not sure what hotel this was previously but all they did was slap a new Holiday Inn sign on the outside and went to... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear jml1618, Thank you for your recent stay and for taking the time to write us a review. I certainly appreciate your kind words of praise about our staff. On the other hand, I apologize you did not experience an exemplary hotel stay with regards to your room accommodations and breakfast area. As a valued Platinum member, your feedback is... More

Grand Junction
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 15, 2014

Monday night May 12 at O'Hare airport found me without a way to Denver when my flight was cancelled. I called the IHG reservation number on my Priority Club Rewards card. That was THE BEST call I could have made. They found me a room at this Holiday Inn Express within 20 minutes of the airport and were also able... More

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Additional Information about Holiday Inn Express Chicago Arlington Heights

Address: 2120 South Arlington Heights Road, Arlington Heights, IL 60005
Phone Number:
Location: United States > Illinois > Arlington Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chicago Arlington Heights 2.5*
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Also Known As:
Holiday Inn Express Chicago Arlington Heights Hotel Arlington Heights
Holiday Inn Arlington Heights
Arlington Heights Holiday Inn

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Chicago Arlington Heights Hotel is the place to be and the best choice in a suburban Chicago hotel! We are perfectly situated in the Northwest suburbs and conveniently located near O Hare International Airport, Rosemont Convention Center, Elk Grove Village, Allstate Arena, OSHA Training Facility, Panasonic, IBM, Motorola, SBC, Honeywell, United Airlines Headquarters, Kintetsu, Mitsuwa Japanese Market and more! Location is only one of the many perks at this Arlington Heights Hotel. Each of our 125 deluxe beautifully appointed guest rooms includes amenities such as complimentary high speed Internet access, premium cable TV with HBO and PPV movies, free local calls, hairdryer, the updated Simply Smart Holiday Inn Express bathrooms and bedding collection. Whether you are traveling for business or pleasure you will find that the Holiday Inn Express Chicago Arlington Heights has everything you need and more. We offer a complimentary shuttle service during the weekdays to local business and O Hare International Airport, 24 hour fitness center, 3 meeting rooms, a 24 hour business center and more. In the morning we will have your mouth watering at our complimentary Hot Smart Start Express Breakfast Bar where we serve a variety of hot and cold breakfast items. This Arlington Heights hotel is simple proof that comfort and a great location does not have to come at a high price. ... more   less 
Number of rooms
125

Questions & Answers

Questions? Get answers from Holiday Inn Express Chicago Arlington Heights staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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