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Holiday Inn Express Chicago Arlington Heights

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2120 South Arlington Heights Road, Arlington Heights, IL 60005
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Holiday Inn Express Chicago Arlington Heights
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Holiday Inn Express Chicago Arlington Heights
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124 reviews from our community

Traveler rating
    46
    43
    17
    11
    7
See reviews for
35
14
17
40
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
110 reviews 110 reviews
14 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 2 weeks ago

this hotel has nothing but a bed and coffee shop facilities. is near nowhere and it is only useful if you want to stay near the airport. the entire building stinks of tobacco. rooms are clean, staff are friendly and helpful. The gym is in a tiny room that needs ventilation and a member of the staff filled the water... More 

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Vilnius, Lithuania
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our first hotel on our USA road trip Chicago to LA. We have arrived late after a pleasant flight from London. The hotel had plenty of spaces to park. The room was great, free internet worked just fine. Surprisingly, they had quite generous complimentary breakfast the next morning, with hot meat items. We would stay here again !

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Senior Contributor
24 reviews 24 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed April 19, 2015

The hotel is under remodeling but the 3rd floor is done & looked nice. Smelled good. It was very quiet. Breakfast was disgusting...stick w/ yogurt, milk, cereal, toast, pancakes. Don't rely on the shuttle to the airport...I had reservations for 2 pm (which I confirmed 2x) and the shuttle left before scheduled so we had to fund a cab. Got... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear TaushaTaylor, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the 3rd floor done nicely. However, we’re sorry we fell below your expectation regarding breakfast and shuttle service which was unacceptable. We will address these concern. I assure you that the... More 

Nottingham, United Kingdom
Top Contributor
87 reviews 87 reviews
43 hotel reviews
51 helpful votes 51 helpful votes
2 of 5 stars Reviewed April 14, 2015

Located within 15 minutes from the airport. This hotel really needs its decor,carpets and its outlook refreshing that is consistent to all other IHG hotels out of the USA. The rooms need a deep clean, dirty aound the edges with pubic hair still in the bath. Not the standard expected of holiday inn.

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear Richard O, Thank you for taking the time to write us a review regarding your recent stay.. We're glad that you approved of the location of our property. However, we regret that the level of cleanliness of our property did not meet your expectations. Kindly be assured that we treat this matter seriously as we always strive to deliver... More 

Winnipeg, Canada
Top Contributor
201 reviews 201 reviews
15 hotel reviews
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed February 25, 2015

This hotel was great and I definitely recommend it to everyone whether solo, as a family, a couple, or anyone else. The king bed was extremely comfortable and the room was huge. The wifi was a bit slow in some places, but that was ok. I waited half an hour for the shuttle, but that's bound to happen when it's... More 

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San Diego, California
Contributor
15 reviews 15 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 7, 2015

This is our fifth stay here and the quality is always consistent even during a recent renovation, they were still able to accommodate us well. This time the rooms offered new refrigerators and microwaves. Great free WIFI reception and large flat screen TV’s, a full breakfast every morning, free parking with easy lot access and pet friendly. Nearby stores and... More 

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Oshkosh, Wisconsin
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 15, 2014

We got in late and out early so pretty limited in assessment. Pretty standard room but clean and at a good price. They DO charge you to park in their lot if you leave your car there. Ordered pizza from local (suggested by the fron desk Italian place) restaurant. Waited two hours for delivery then called and told them to... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear Snakewrangler, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the breakfast selection. However, we’re sorry we fell below your expectation regarding the front desk customer service. We will look into this concern. I assure you that the feedback of our... More 

1 review
1 of 5 stars Reviewed December 4, 2014 via mobile

It's 2am and I still can't sleep and this crappy old mattress. Moved rooms and all the beds are the same. They are old and squeaky from the 90's. The owners of this hotel are obviously too cheap to buy much needed new bed. I will never ever stay here again. I strongly suggest staying somewhere else. This holiday inn... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear Travis S, Your taking some time out of your busy day to write us a feedback is much appreciated. It is regretful to see that you were not able to fully enjoy your stay with us due to the mattress in the room you have stayed at. In our effort to attain 100% guest satisfaction, we would love the... More 

Greenville, South Carolina
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 11, 2014

Mike who works at night is a great asset to this older hotel. The breakfast is typical Ihg, which means good. The rooms are clean. I really liked the shuttle bus. Takes you anywhere you want to go and they are happy to do it. Had I known I would not have rented a car. The They will pick you... More 

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Chicago, Illinois
Top Contributor
55 reviews 55 reviews
7 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed November 2, 2014

Spent one night here with my husband and three year old son, we all really enjoyed our stay! Clean white comfortable bedding and towels, fresh hot coffee, free parking and wifi, and clean carpet and bathroom. Everything you need for a great nights sleep. Friendly staff and the right price, I would definitely return and recommend.

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