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All 10 Arlington Heights hotels

Holiday Inn Express Chicago Arlington Heights

2.5 of 5 Hotel   |   2120 South Arlington Heights Road, Arlington Heights, IL 60005
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Holiday Inn Express Chicago Arlington Heights
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72%
Ranked #6 of 10 hotels in Arlington Heights
A recent review
3 of 5 stars reviewed 1 week ago
Ardeecee Nanjing
  • Overview
  • Reviews (105)
  • Photos (36)
  • Amenities
  • Room tips (18)
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105 people have reviewed this hotel

Traveler rating
    40
    36
    14
    9
    6
See reviews for
31
11
16
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Nanjing
Senior Contributor
46 reviews 46 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 1 week ago

Spent two nights here on business and was not disappointed. Room was what I expected, breakfast was ample but somewhat plastic … reception staff however were exceptionally helpful. Airport shuffle available on request.

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Germantown, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

The staff went over and beyond what was expected of them. We were going to stay at another hotel but was in a car wreck and needed to stay near car. They were very helpful and super nice. Room were very clean and it was super quiet. Breakfast was also very nice. Would definitely stay again.

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Oracle, AZ
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here after the big storm at O'Hare cancelled our flight. We were shuttled from the airport to the Hotel, the desk people couldn't have been more helpful, the room was clean, the beds were very comfy, nice bath and shower, really really quiet. Breakfast had lots to offer for everyone including those from Japan - rice with condiments... More

Was this review helpful? Yes 1
MN
Contributor
11 reviews 11 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I gave this hotel an average review last year. This year the hotel has continued to get more run down. The beds are now completely saggy in the middle and the springs are sprung. Nothing is more important than a good nights sleep, and until they replace the worn out beds I will not be booking this hotel again. I... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear Pete1803, Thank you for sharing your feedback regarding your stay. I am delighted to to know that you found our staff friendly and professional. ​However, I would like to apologize for any inconvenience the room conditions may have caused you. Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. Thank... More

Dover, New Hampshire
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed June 19, 2014

Service was awful. Didn't remind me I had samples waiting. Upon asking about them the next day, I was told they didn't have my samples. Had to show proof of delivery, then miraculously my samples appeared. Nice location but front desk was pathetic. I've stayed at many of these hotels but this one disappoints

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear Pete B, Thank you for choosing us and taking the time to review our hotel. It is regrettable that we were not able to meet some of your expectations. We would like to follow up on your experience as we would love to regain your faith in us. I have sent you a private message in an effort to... More

Contributor
20 reviews 20 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed June 3, 2014

We attended a event near by hall at night we just drive in at 8 pm change clothes and told them we come back at 10 pm and they hold out room till 12 pm and staff is so good and break fast is awesome too.

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Holland, Michigan
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed May 29, 2014

We are platinum members of IHG and this was our first and last stay at this Holiday Inn Express. Im disappointed that I have to write this review since most IHG hotels have been wonderful. I'm not sure what hotel this was previously but all they did was slap a new Holiday Inn sign on the outside and went to... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear jml1618, Thank you for your recent stay and for taking the time to write us a review. I certainly appreciate your kind words of praise about our staff. On the other hand, I apologize you did not experience an exemplary hotel stay with regards to your room accommodations and breakfast area. As a valued Platinum member, your feedback is... More

Grand Junction
Contributor
13 reviews 13 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 15, 2014

Monday night May 12 at O'Hare airport found me without a way to Denver when my flight was cancelled. I called the IHG reservation number on my Priority Club Rewards card. That was THE BEST call I could have made. They found me a room at this Holiday Inn Express within 20 minutes of the airport and were also able... More

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Gilmer, Texas
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 13, 2014

I've been in this room all of 3 hours but I'm gonna write a review anyway: I was working at a brewery today and when I left, the brewmaster gave me a 6 pack of beer. Cool. So when I get to the hotel, guess what? No fridge. One of my biggest pet peeves about hotels is not having a... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Chicago Arlington Heights, responded to this review

Dear jeremy g, We greatly appreciate you taking the time to bring this matter to our attention and I am glad that you liked our room. I regret that the missing amenity in your room was a disappointment. We do take all of the reviews we receive very seriously as they allow us to identify areas that may need attention.... More

Denver, Colorado
Contributor
14 reviews 14 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 5, 2014

I flew into Midway and took the Metra to Palantine. This won't work if you have a lot of luggage because you have to walk a couple of blocks to switch trains. But it's only about $7 (one way) and saves my friends a trip fighting the traffic to pick me up. The hotel will come and get you at... More

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Additional Information about Holiday Inn Express Chicago Arlington Heights

Address: 2120 South Arlington Heights Road, Arlington Heights, IL 60005
Phone Number:
Location: United States > Illinois > Arlington Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Chicago Arlington Heights 2.5*
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Also Known As:
Holiday Inn Express Chicago Arlington Heights Hotel Arlington Heights
Holiday Inn Arlington Heights
Arlington Heights Holiday Inn

36 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Express Chicago Arlington Heights Hotel is the place to be and the best choice in a suburban Chicago hotel! We are perfectly situated in the Northwest suburbs and conveniently located near O Hare International Airport, Rosemont Convention Center, Elk Grove Village, Allstate Arena, OSHA Training Facility, Panasonic, IBM, Motorola, SBC, Honeywell, United Airlines Headquarters, Kintetsu, Mitsuwa Japanese Market and more! Location is only one of the many perks at this Arlington Heights Hotel. Each of our 125 deluxe beautifully appointed guest rooms includes amenities such as complimentary high speed Internet access, premium cable TV with HBO and PPV movies, free local calls, hairdryer, the updated Simply Smart Holiday Inn Express bathrooms and bedding collection. Whether you are traveling for business or pleasure you will find that the Holiday Inn Express Chicago Arlington Heights has everything you need and more. We offer a complimentary shuttle service during the weekdays to local business and O Hare International Airport, 24 hour fitness center, 3 meeting rooms, a 24 hour business center and more. In the morning we will have your mouth watering at our complimentary Hot Smart Start Express Breakfast Bar where we serve a variety of hot and cold breakfast items. This Arlington Heights hotel is simple proof that comfort and a great location does not have to come at a high price. ... more   less 
Number of rooms
125

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