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All 10 Arlington Heights hotels

Courtyard Chicago Arlington Heights/North

3.0 of 5 Hotel   |   3700 North Wilke Road, Arlington Heights, IL 60004
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Courtyard Chicago Arlington Heights/North
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Ranked #7 of 10 Hotels in Arlington Heights
A recent review
3 of 5 stars reviewed 1 week ago
AmyLou812 St. Louis
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57 reviews from our community

Traveler rating
    10
    23
    18
    4
    2
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14
10
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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English first
St. Louis
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I'll give this hotel a 3 only because the staff has been very friendly. Other than that, the hotel is dated and in need of some updates. The elevator rumbles and makes me a little nervous. There are constantly ants walking across the desk I'm working at. I will not stay here again.

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Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review

AmyLou812, Thank you for your comments regarding your recent stay with us. Please accept my apology and I would like to have the opportunity to speak with your about these issues. Please contact me directly at the hotel. Thank you, Mike C., General Manager More

Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 3 weeks ago

Very clean and the beds are very comfortable, stayed one night and decided to stay a second because it was just nice and relaxing the courtyard in the middle of the hotel is peaceful. Thanks for the great stay and price, keep up the good work ...

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Sioux Falls, South Dakota
Top Contributor
67 reviews 67 reviews
30 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed July 24, 2014

This place is a typical Courtyard. The room rate was cheap. Parking was free. There was a fridge in room. The carpet in the sink area was not good. Other than that, the room was fine. Like most Courtyards, they've removed the free coffee from the lobby and replaced it with pricey Starbucks coffee.

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Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review

Dear Ann F, Thank you for your comments regarding your recent stay at the Courtyard Arlington Heights North. You are correct, the Marriott Courtyard hotels have removed the complimentary coffee from the lobby. In an effort to provide more choices for our guests we now serve a variety of Starbucks beverages in our Bistro as well as updated menu offerings.... More

COLUMBUS OHIO
Senior Contributor
41 reviews 41 reviews
35 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 21, 2014

OK - it's a workmanlike upgraded Courtyard, no real surprises, can't complain EXCEPT for the road noise which was horrendous...and i was in a room on the inside of the Courtyard away from the highway....and i was tired and still couldn't sleep. WiFi was problematic, in the end i paid a surcharge for a service that actually worked and i... More

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Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review

Dear Butlinz, Thank you for your comments regarding your recent stay with us at the Courtyard Arlington Heights North. I understand your frustration with the doors and internet service not operating as expected. I will make sure these items are immediately addressed and corrected. I would appreciate the opportunity to discuss the details of the breakfast service issue with you.... More

Royal Oak, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 16, 2014

Check-In was quick and easy. Room was clean and roomy. Food(breakfast) was good, a full size meal and friendly service. Hotel is close freeway and a few places to eat. Walker Bros has excellent breakfast food, wonderful oven cooked omelets.

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Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review

Dear pjtharpe, We are delighted that your stay with the Courtyard Chicago Arlington Heights/North was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you, Mike C... More

Holland
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 24, 2014

The hotel was very clean. That was it's one major pro. I have no complaints on the cleanliness or housekeeping. Their "Starbucks Coffee" is absolutely terrible. The desk clerk made it for us, but seriously, it was AWFUL. For such expensive coffee ($4.50 for a small/med), and for something that tastes so terribly bad, that's crazy expensive. Drive a few... More

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Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review

MicahEW, Thank you for your comments about your recent stay with us. I am truly sorry for the disappointing experience. I would like the opportunity to speak with your regarding your stay. This will allow me to address the specific service failures with our team. Please contact me directly at the hotel at your convenience. Thank you, Mike C More

Top Contributor
152 reviews 152 reviews
25 hotel reviews
77 helpful votes 77 helpful votes
3 of 5 stars Reviewed May 23, 2014

Our third stay here in last 2 years. Starbucks staff is below average in terms of understanding coffee order requests (they re-made some of our coffees each morning due to mistakes), and despite their extensive food menu, they explained to us on two separate days that they do not serve or prepare anything for lunch or dinner. This hotel really... More

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Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review

C130driver, Thank you for your comments regarding your recent stay with us. I apologize for the difficulties you experienced in our Bistro. Unfortunately it seems like our staff did not clearly explain our meal options to you as well. We do serve Dinner as well as Breakfast in our Bistro. I will address this situation with my staff to make... More

Oswego, Illinois
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 20, 2014

My family stayed here for the weekend of 5/16 for the Animecentral convention. Check in was a breeze. Room was good for a basic 2 queen room. Had a nice view of the courtyard. Didn't really use anything else in the hotel. Where there just to sleep. The pull out desk was nice for use as a dinner table.. lol....... More

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Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review

MRBILL76, Thank you for your comments about your recent stay with us at the Courtyard Arlington Heights North. I hope that you choose us again if you have the need to return to the area. Mike C and the Staff at the Courtyard Arlington Heights North More

Chicago, Illinois, United States
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed May 17, 2014

The elevators are not close enough.come on now you are not a vegas hotel$3.50 for a bottle of water you left in room. who idea was that.even the bellagio gives you a free bottle or two. please you need a sign telling where hotel is. sort of off to the side.i have been to many courtyards. and this is not... More

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Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review

Bertram C, Thank you for commenting about your recent stay with us at the Courtyard Arlington Heights North. I am truly sorry we did not meet your expectations. I would greatly appreciate the opportunity to speak with your regrarding your stay with us. Mike C General Manager More

Tomball, Texas
Contributor
13 reviews 13 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 14, 2014

I normally stay at Marriott properties, most of which are Courtyard or Residence Inn. Compared to Courtyards I stay at in Washington DC, NYC, North Carolina, South Carolina, etc. this particular Courtyard is average. This Courtyard is convenient to Lake Cook Rd and 53. I love that almost Courtyards have the same layout, room structure, etc. although I wish that... More

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Mike C, General Manager at Courtyard Chicago Arlington Heights/North, responded to this review

RCT1964, Thank you for your comments regarding your recent stay at the Courtyard Arlington Heights North. I wanted to let you know that we are in the finishing stages of a total property upgrade of our internet speed At the end of this Month two tiers of service will be available at our property. Marriott Rewards Gold and Platinum Members... More

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Additional Information about Courtyard Chicago Arlington Heights/North

Address: 3700 North Wilke Road, Arlington Heights, IL 60004
Location: United States > Illinois > Arlington Heights
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Chicago Arlington Heights/North 3*
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Also Known As:
Courtyard Chicago Arlington Heights/North Hotel Arlington Heights
Courtyard Arlington Heights
Arlington Heights Courtyard
Arlington Heights Marriott

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