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Comfort Inn -- Alton

2.0 of 5
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11 Crossroads Ct, Alton, IL 62002
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1 room 1 guest
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Comfort Inn -- Alton
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51 Reviews from our TripAdvisor Community

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    11
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    7
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
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Spokane, Washington
Level Contributor
105 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The staff was very friendly. The rooms were clean. But this is a very dated and old hotel with wallpaper peeling off of the bathroom walls and an odd smell in the hallway. Do not be afraid to stay here but if there are better options take them

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Jack L, General Manager at Comfort Inn -- Alton, responded to this review

We will accept any comments both positive and negative. We have a friendly staff that puts our guests first. We are working on some of the dated issues and hope to have remodeling done by early 2016. More 

Level Contributor
92 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The positive comments: the staff is very friendly and helpful. The negative comments: our room smelled like a wet dog or possibly dog urine (room 111), wallpaper is peeling, there was poor water pressure, the carpet was in rough shape and the breakfast is of low quality.

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Jack L, General Manager at Comfort Inn -- Alton, responded to this review

Thank you for your comments. We did have an issue with that particular room. Be assured that the problem has been taken care of and we continually strive to make improvements to or hotel. More 

Travelers are raving about these Alton hotels

Indianapolis, Indiana
Level Contributor
94 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed June 30, 2015

Let me just say up front, overall the property was very average. This property would have received a positive review had it not been for the odor in my room (Room 214). I walked into Room 214. The room was very cold; the A/C was set at 68 degrees. I turned up the temperature to 76; so the A/C simply... More 

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Loveland, Colorado, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed May 24, 2015

I have stayed at this hotel several times in the past over the years. this time we arrived to find old carpet buckled to the point where you could trip on it, wallpaper peeling off the walls, terrible service at the desk, our TV didn't work waited all day for it and come to find out they had let TV... More 

Was this review helpful? Yes 1
Jack L, General Manager at Comfort Inn -- Alton, responded to this review

I am truly sorry for the condition of your room. We are planning some upgrades in the near future including wallpaper and carpet. The television malfunction was out of our control. Charter cable had to come to repair the problem. I am perfectly comfortable with these professional technicians being in our guest rooms unattended. While my desk clerk did accompany... More 

Olney, Illinois, United States
2 reviews
1 of 5 stars Reviewed May 9, 2015 via mobile

I just left an over night stay at the Atrium in Alton...I requested an 3rd floor room. They gave me one over the pool which was bad because so muppppch screaming it sounded like it was in my room..So after my request the room switched and it was better..They advertise free hot or cold breakfast and was going to charge... More 

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Green Valley, Arizona
Level Contributor
374 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 385 helpful votes
4 of 5 stars Reviewed May 9, 2015

This was a fairly standard Comfort Inn, but the front desk staff (especially Joanna when I checked in) were great and gave me excellent directions to the attractions I wanted to visit. Even the housekeeping person who passed me in the hall asked if everything were OK. It was because of the staff I gave the property a very good... More 

Was this review helpful? Yes 1
Columbus
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed March 20, 2015

Nothing fancy, but clean and reasonable. Bathroom wasn't in great shape. Beds and room were ok. Location was nice. Was next to elevator but was not loud at all. Breakfast area a little too small, but breakfast wasn't bad. Staff seems a bit on the small side (over worked) but very friendly.

Was this review helpful? Yes 1
Indianapolis, IN
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed November 25, 2014

stayed 1 night for biz in a suite, it was very big, clean, good bed. The train wasn't really an issue at night even though yeah the tracks were close. breakfast was typical of your ave. hotel, nothing special but fine. the tv was not HD so that sorta sucked. i used rewards points so not sure what the rate... More 

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Springfield, Missouri
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed October 29, 2014

We really enjoyed our stay at this hotel. It was chalked full of enemities and extremely clean, no musky odors. The staff there were so nice and funny...they went out of their way to help me find all the haunted locations that I was looking for. We stayed 2 nights and had some strange occurrences happen in our hotel room.... More 

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The Villages, Florida
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed September 30, 2014

I had 3 different rooms booked that this hotel. Two non-smoking rooms were booked about 3 months ago and when I booked the third room, all that was left was a smoking room. So, I took a clean air machine with me along with 2 cans of Febreze and a Febreze plug in. I'm sorry to say that the room... More 

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