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Atrium Hotel & Conference Center

3800 Homer Adams Parkway, Alton, IL 62002 (Formerly Holiday Inn Alton)
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Atrium Hotel & Conference Center
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Atrium Hotel & Conference Center
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87 reviews from our community

Traveler rating
    19
    34
    18
    8
    8
See reviews for
23
27
4
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Central IL, USA
Top Contributor
75 reviews 75 reviews
49 hotel reviews
57 helpful votes 57 helpful votes
1 of 5 stars Reviewed 1 week ago

If our stay hadn't been planned months ago we would not have stayed here. First, the quite bad. Gnats have been reported since Dec. on TripAdvisor and are still a big problem. They're everywhere. The restaurant is completely shut down and I assume it's because of the gnats. However, lots of excuses about that: 1) they're preparing for a big... More 

Was this review helpful? Yes
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for providing your feedback. It is our ultimate goal to make your stay as comfortable as possible, it seems we have fallen short on this goal. Please accept our apologies concerning the situation in the restaurant/kitchen area. We would also like to apologize for the many different reasons as you listed for the temporary closing of the kitchen.... More 

1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

We went and stayed here for our company party there were bugs flying everywhere they said they had just replaced a sewer line and that's how they got in. The next morning we went down for breakfast.the bugs were all over our food and drinks . I'm calling the Health department !

Was this review helpful? Yes
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for providing feedback. We sincerely apologize. We are working with the experts in the field to remedy the situation. Thank you for staying with us and we hope you consider staying with us again in the future. More 

1 review
1 of 5 stars Reviewed February 18, 2015

This place was infested with flying gnats. They had to shut down food and bar because of bugs. Had my complimentary drink,bugs in drink. Bugs in room as well? Stay away,will not stay here again. I have stayed here in the past when it was a holiday inn. Place has gone downhill since name change.

Was this review helpful? Yes
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for providing feedback. Your inconvenience was noted when you contacted our guest services department upon departing the hotel and our General Manager has reached out several times to apologize. We sincerely apologize for the inconvenience and nuisance of the gnats. We have been working with the experts on this subject and are making progress in getting the problem... More 

Elkton, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 29, 2015

Hotel was clean. Needs to be updated. It is getting old & they have not updated the inside in quite some time. I have been coming here on business for a number of years & have not seen any changes in the hotel at all.

Was this review helpful? Yes 1
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for making us your home away from home. We appreciate your patience while we undergo ownership changes. We are very excited about what this means for the property in the near future! We appreciate your business and hope that you will visit us again! We look forward to serving you. More 

Lombard, Illinois
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed January 28, 2015

We have stayed here before, but this was the last time. The rooms are dated, the shower rod was falling off the wall, the shower walls were growing mold and the pool is so loud that it sounded like the kids were playing in our room. The worst part was the flies in the lobby. As Chris said, the food... More 

Was this review helpful? Yes 1
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

We apologize for the inconvenience and nuisance of the gnats. We have been working with the experts on this subject and are making progress in getting the problem under control. In addition we appreciate your patience with us while our property is undergoing ownership changes in the near future. This will allow us to uplift the property and to re-brand,... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 25, 2015

The atrium was swarming with gnats during breakfast, food was not covered, had to ask several times for plates and some of those were not clean. Rooms were ok. People we nice enough but not in a big hurry to turn over the tables or to reset them

Was this review helpful? Yes 1
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

We apologize for the inconvenience and nuisance of the gnats. We have been working with the experts on this subject and are making progress in getting the problem under control. We appreciate your business and hope that you will give us another chance to be your home away from home when in the Alton area. More 

Springfield, Missouri
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 26, 2014

The Holiday Inn signs are still up front, but baby, this "ain't" no Holiday Inn. To start there were 4 cars in the parking lot..I'm guessing the three front desk employees and a cook. Check in was normal but from here it goes down hill. Walked in the room and it was appointed as a typical Holiday Inn of a... More 

Was this review helpful? Yes 2
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

We apologize for the inconvenience and nuisance of the gnats. We have been working with the experts on this subject and are making progress in getting the problem under control. We appreciate your patience while we are undergoing ownership changes. We are looking forward to re-branding in the future. We appreciate your business and hope that you will give us... More 

richmond
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2014 via mobile

Great price, great rooms, warm pool---always!!!!! , great hot tub, wonderful friendly, caring staff. Such a great buffet breakfast. Going to have family reunion and have everyone stay there next year......was there for mom in laws funeral. Tough week.......but this holiday in. Is good as home!!!!!! We have come to alton for years.....husband from alton. I love this place....we have... More 

Was this review helpful? Yes 1
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for allowing us to serve you during your stay. We appreciate the positive feedback. We look forward to seeing you again in the future! More 

1 review
5 of 5 stars Reviewed September 4, 2014

I've stayed in many hotels over the years and I gotta tell you that this one is above and beyond in all categories. It's clean, friendly and accommodating staff, centrally located, great recreation areas, great prices for all you get! I've stayed here several times now and will continue to return! Great breakfast buffet as well!! Highly recommended!!!

Was this review helpful? Yes
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for staying with us and providing feedback on your experience. It is our goal to make your stay as comfortable and positive as possible. We look forward to serving you again the next time you make us your home away from home while in Alton. More 

Senior Contributor
36 reviews 36 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 3, 2014

I've stayed in Holiday Inns before, but this one was a little disappointing. I've come to expect wifi when I stay in a hotel, and while this hotel had it, the only place where it worked at all for me was in the lobby. This was kind of a big letdown as the whole area is a cellular dead zone.... More 

Was this review helpful? Yes 2
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