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Atrium Hotel & Conference Center

3.0 of 5 3800 Homer Adams Parkway, Alton, IL 62002 (Formerly Holiday Inn Alton)
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Atrium Hotel & Conference Center
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Atrium Hotel & Conference Center
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86 reviews from our community

Traveler rating
    20
    34
    18
    8
    6
See reviews for
22
27
4
16
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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1 review
1 of 5 stars Reviewed 1 week ago

This place was infested with flying gnats. They had to shut down food and bar because of bugs. Had my complimentary drink,bugs in drink. Bugs in room as well? Stay away,will not stay here again. I have stayed here in the past when it was a holiday inn. Place has gone downhill since name change.

Was this review helpful? Yes
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for providing feedback. Your inconvenience was noted when you contacted our guest services department upon departing the hotel and our General Manager has reached out several times to apologize. We sincerely apologize for the inconvenience and nuisance of the gnats. We have been working with the experts on this subject and are making progress in getting the problem... More 

Sterling, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

Hotel was clean. Needs to be updated. It is getting old & they have not updated the inside in quite some time. I have been coming here on business for a number of years & have not seen any changes in the hotel at all.

Was this review helpful? Yes 1
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for making us your home away from home. We appreciate your patience while we undergo ownership changes. We are very excited about what this means for the property in the near future! We appreciate your business and hope that you will visit us again! We look forward to serving you. More 

Lombard, Illinois
Senior Contributor
37 reviews 37 reviews
6 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We have stayed here before, but this was the last time. The rooms are dated, the shower rod was falling off the wall, the shower walls were growing mold and the pool is so loud that it sounded like the kids were playing in our room. The worst part was the flies in the lobby. As Chris said, the food... More 

Was this review helpful? Yes
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

We apologize for the inconvenience and nuisance of the gnats. We have been working with the experts on this subject and are making progress in getting the problem under control. In addition we appreciate your patience with us while our property is undergoing ownership changes in the near future. This will allow us to uplift the property and to re-brand,... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 25, 2015

The atrium was swarming with gnats during breakfast, food was not covered, had to ask several times for plates and some of those were not clean. Rooms were ok. People we nice enough but not in a big hurry to turn over the tables or to reset them

Was this review helpful? Yes 1
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

We apologize for the inconvenience and nuisance of the gnats. We have been working with the experts on this subject and are making progress in getting the problem under control. We appreciate your business and hope that you will give us another chance to be your home away from home when in the Alton area. More 

Illinois
Contributor
12 reviews 12 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2015

Everything about the buffet, dance, breakfast and lodging was perfect!! The staff was friendly and very accommodating. The room was very clean. I cannot even say enough about the dinner buffet. It was wonderful!! The band for the New years dance was super good.

Was this review helpful? Yes
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for joining us for the NYE Ballroom Bash! We are very glad to hear that you had a great time with us. We look forward to serving you again in the future! More 

Springfield, Missouri
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed December 26, 2014

The Holiday Inn signs are still up front, but baby, this "ain't" no Holiday Inn. To start there were 4 cars in the parking lot..I'm guessing the three front desk employees and a cook. Check in was normal but from here it goes down hill. Walked in the room and it was appointed as a typical Holiday Inn of a... More 

Was this review helpful? Yes 2
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

We apologize for the inconvenience and nuisance of the gnats. We have been working with the experts on this subject and are making progress in getting the problem under control. We appreciate your patience while we are undergoing ownership changes. We are looking forward to re-branding in the future. We appreciate your business and hope that you will give us... More 

richmond
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 14, 2014 via mobile

Great price, great rooms, warm pool---always!!!!! , great hot tub, wonderful friendly, caring staff. Such a great buffet breakfast. Going to have family reunion and have everyone stay there next year......was there for mom in laws funeral. Tough week.......but this holiday in. Is good as home!!!!!! We have come to alton for years.....husband from alton. I love this place....we have... More 

Was this review helpful? Yes 1
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for allowing us to serve you during your stay. We appreciate the positive feedback. We look forward to seeing you again in the future! More 

1 review
5 of 5 stars Reviewed September 4, 2014

I've stayed in many hotels over the years and I gotta tell you that this one is above and beyond in all categories. It's clean, friendly and accommodating staff, centrally located, great recreation areas, great prices for all you get! I've stayed here several times now and will continue to return! Great breakfast buffet as well!! Highly recommended!!!

Was this review helpful? Yes
HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for staying with us and providing feedback on your experience. It is our goal to make your stay as comfortable and positive as possible. We look forward to serving you again the next time you make us your home away from home while in Alton. More 

Senior Contributor
36 reviews 36 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 3, 2014

I've stayed in Holiday Inns before, but this one was a little disappointing. I've come to expect wifi when I stay in a hotel, and while this hotel had it, the only place where it worked at all for me was in the lobby. This was kind of a big letdown as the whole area is a cellular dead zone.... More 

Was this review helpful? Yes 2
Southeastern Ohio
Contributor
17 reviews 17 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed July 18, 2014

We've stayed at this property many times over the years, but this year's stay is probably our last. This is now called the Atrium Hotel and it is not listed on the IHG website. When I asked at the front desk about the lack of mention on the website, they told me that their owners were in disagreement with the... More 

Was this review helpful? Yes 3
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Additional Information about Atrium Hotel & Conference Center

Address: 3800 Homer Adams Parkway, Alton, IL 62002 (Formerly Holiday Inn Alton)
Location: United States > Illinois > Alton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Atrium Hotel & Conference Center 3*
Number of rooms: 135
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Also Known As:
Holiday Inn Alton Hotel Alton
Alton Holiday Inn

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