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Atrium Hotel & Conference Center

3800 Homer Adams Parkway, Alton, IL 62002 (Formerly Holiday Inn Alton)
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Atrium Hotel & Conference Center
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Atrium Hotel & Conference Center
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12 reviews from our community

Traveler rating
    3
    2
    1
    1
    5
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6
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2
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Downingtown, Pennsylvania, United States
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

This was obviously a well worn holiday inn and is supposedly undergoing renovations. It does need updating but there was no single area that was truly bad. The central atrium was nice. The pool is actually right in the atrium which some may find annoying. It was full of kids while we were there with all the noise and commotion... More 

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Marble Falls, Texas, United States
Contributor
15 reviews 15 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We stayed there multiple times when it was a Holiday Inn. I can't tell any difference other than the price is maybe $20/night. Rooms are very nice, the pool area is typical Holidome and the bar is area is very comfortable and friendly. When you include the discounted breakfast buffet, if makes a great deal.

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

We stayed here for a friend's wedding reception that was at the hotel. The staff was friendly and the room was just a standard hotel room which was fine since we really just needed a place to sleep after the reception. When we came back to our room later that night I noticed a few ants on the night stand.... More 

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Wilsonville, Oregon
1 review
5 of 5 stars Reviewed 1 week ago

I really like this Hotel.... Very cool Atrium space. The food was good...the staff are excellent!!! The room was great and the bed was very comfortable. It is awesome to see a hotel staff that really cares about its guests. Good Job Atrium Hotel!!!!

Review collected in partnership with this hotel

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Birmingham, Alabama
1 review
5 of 5 stars Reviewed 1 week ago

I was hesitant to stay at this hotel due to previous reviews and also because it was not a chain. I stayed 3 nights and have to say, the beds were so so comfortable that I hated to leave. The breakfast was outstanding. I was worried the first night about finding a place to eat but the bar/restaurant in the... More 

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Saint Louis, Missouri
Top Contributor
69 reviews 69 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is under renovation. It wasnt highly noticeable, but I did check in late and out early. Lobby and common areas were ok - nothing stood-out. Room was clean - again nothing spectacular. Restaurant and bar was ok. Hotel was a lil empty - so it was quiet. Fronk desk was helpful and courteous. Not bad.

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HotelStaff1220, Guest Relations Manager at Atrium Hotel & Conference Center, responded to this review

Thank you for your feedback. As you mentioned our guest rooms on our highest floor have begun renovation. We are very glad to hear that it did not disturb you during your stay. We are very excited about the upcoming changes to the hotel! We hope that when you are in Alton, IL again that you will give us another... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

We were just there and the staff was so rude especially the young lady that worked in the bar today! I would never stay there again! One rude staff member after another! I do not recommend this place, who wants to spend money and have the staff treat you badly? Not me 0 stars!

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HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for providing feedback. We are terribly sorry for the unfriendliness you received while at our hotel. I have forwarded these comments to the correct department. We hope that you will give us another chance to show you how outstanding our staff really is. It is our utmost goal to provide excellent customer service and a quality product. We... More 

Portland, Oregon
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Friendly staff. New management group had just taken over and they are working on revamping the hotel. They are putting some money into the hotel - can't wait to see what it looks like next time I visit.

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HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for your positive feedback. We are very excited about the upcoming changes! We look forward to serving you in the future! More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

The cable was not working, the sliding door that leads to the patio was broken, the phone did not work! We could not sleep because it was incredibly loud. Do not stay here!Also, there was a drunk couple hitting each other in the restaurant....what a joke!

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HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for your feedback. We apologize that you felt that you shouldn't stay with us at the hotel again. For the sake of the hotel reputation, please allow me to comment on your concerns. Our cable service provider had a local outage that affected our entire region. This is beyond the hotel employees control. We apologize for this convenience,... More 

Jerseyville, Illinois
Senior Contributor
32 reviews 32 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 28, 2015

brought our grand kids down to swim for the night..checked in and started to swim, but the water was way to cold for me, probably 75, the kids swam but were shivering when they got out. complained at the front desk, but was told that maintenance would take care of it, never saw any results. no towels at the pool,... More 

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HotelStaff1220, Director of Sales at Atrium Hotel & Conference Center, responded to this review

Thank you for providing feedback about your stay with us. Our goal is to provide excellent friendly customer service and a quality product at a great value. We apologize that we have fallen short of this goal. We have shared your comments with the appropriate departments. Our sauna is in fact currently out of order and with our upcoming renovation... More 

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