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All 4 Alsip hotels

Doubletree Hotel Chicago / Alsip

3.5 of 5 Hotel   |   5000 West 127th Street, Alsip, IL 60658
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Doubletree Hotel Chicago / Alsip
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75%
Ranked #1 of 4 hotels in Alsip
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
lmtmom Rockford, Illinois
  • Overview
  • Reviews (303)
  • Photos (30)
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  • Room tips (25)
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303 people have reviewed this hotel

Traveler rating
    123
    101
    51
    14
    14
See reviews for
92
47
19
99
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Rockford, Illinois
1 review
3 of 5 stars Reviewed 6 days ago NEW

This hotel appears nice. The pool was great, suite we stayed in was nicely done, comfortable, but the carpet was filthy. However, the reason for choosing this hotel was for the Stay-n-Fly. Upon arrival, we were asked to complete a form stating our flight time, the time we wished to take te shuttle, our return flight info, etc. The clerk... More

Was this review helpful? Yes
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review

Thank you for bringing these issues to our attention. In order to better understand what occurred and with whom could you please e-mail me directly at chias_gm@hilton.com. In the subject line please state, "trip advisor review-park and fly" and in the body of the e-mail please list your name, dates of stay, and the opportunity which occurred so that we... More

Manzanita, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

We had an excellent experience, and wonderful dining. They were very clean, and quiet. They also handled a small family very well and helped with Gluten Free dining options. There burger was handmade and wonderful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review

We appreciate your time in writing this review. It is nice to hear that our team was able to accommodate your dietary needs and that you enjoyed our hotel and food/beverage offerings. Thank you for your business and we look forward to serving you again in the near future. More

Top Contributor
73 reviews 73 reviews
21 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Nothing special. We arrived late and received a hockey puck cookie. Seriously hard as a rock! Room on the first floor is not recommended. The building is a renovated something else ~ not a double tree original. Not as classy as I remember Double Trees to be. Hot cold faucet backwards even the diagram on the wall is backwards. Wolf... More

Was this review helpful? Yes
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review

Thank you for your feedback. We take opportunities like this very seriously, especially a hard cookie, and will work to resolve all of these issues. We do appreciate your business and hope to exceed your expectations next time you are in our area. More

Contributor
12 reviews 12 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was a nice, standard Doubletree. Nice beds, clean and comfy, except for the AC. I like my room to be on the cold side when I sleep and not only was there a lower limit on the AC setting, but there was an attached motion sensor on the unit. So, when you were lying in bed (even with... More

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AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review

We do apologize for the opportunity with the heating and air conditioning unit and we are sorry that this disrupted your stay. In an effort to be "sustainable/green" to reduce our footprint, we did in fact install motion sensing thermostats that also monitor body heat, it sounds like this units was not working properly. We are here to help and... More

New London, CT, United States
1 review
4 of 5 stars Reviewed 1 week ago

nice clean friendly hotel..i would stay again only problem that i had was that they had no back up generators!!!! we had a bad storm, and lost power. we were without power for a day or so but they did have 2 generators brought in. just was shocked that a brand of hilton did not have a backup generator.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review

We do appreciate your patience during the extreme weather circumstances we encountered a couple weeks ago and sincerely apologize for the inconvenience to you our guest. Even though we all had to endure this opportunity it is nice to hear that you felt our service and amenities were up to par with our Brands image. Thank you for your business... More

Powell, Ohio
Top Contributor
60 reviews 60 reviews
25 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

I stay at DoubleTrees whenever I can cuz they're usually high value (i.e. high quality for price). This one was not. Not that there was anything wrong, just not what I expect. Older property, good size room, sterile decor, small bathroom, very comfy bed. Got in late, left early so I didn't get to the restaurant (even with comp breakfast... More

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AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review

Thank you for your review. We are sorry that you were not able to utilize our amenities and services around the hotel due to your brief stay. Next time you are in town we would appreciate the opportunity to serve you as our guest and provide you with the intangible amenities of hospitality for which our hotel is known. More

Falls Church, VA, United States
1 review
5 of 5 stars Reviewed 1 week ago

Michael, Roberto in bar, Mark, Jose, and Sue in bar were all exceptionally pleasant and made our stay very enjoyable. This was our second stay at this location. The rooms were clean and comfortable and the entire staff were enjoyable. We look forward to our next stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review

Thank you for your review and mentioning some of our "star" team members that made your stay more enjoyable. We do appreciate your business and look forward to serving you again in the near future. More

London, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Very large and beautiful complex. The room was very clean and fit my every need including the restaurant and bar area. The sleep quality is definately #1. The front desk and employees all were very friendly and very helpful.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review

We are happy to hear that we were the "perfect fit" for your travel needs. Thank you for your review and we look forward to serving you again when you are in the area. More

Hamilton
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Everything was fine until I got home and checked my VISA bill online. They billed me for an extra night. I wasn't even in the country! They said that their power went out the day we checked out and perhaps that was the problem but they told me to call VISA. Because we live in another country, even when I... More

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AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review

We are extremely concerned about this posting and are unsure why you would have been double billed when we didn't have any power and more importantly why it would take Visa 8 weeks to resolve this. Please contact me directly at chias_gm@hilton.com and I will get this resolved ASAP for you. In the subject line please state "Trip Advisor Review... More

Blair, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Power went out in the hotel during a thunderstorm. Power was out for + 24 hours. Issue was not the power outage, issue was how the staff responded. Very disorganized and unwilling to help secure a hotel with power.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
AlsipDoubletree, General Manager at Doubletree Hotel Chicago / Alsip, responded to this review

We are very sorry that you felt you were not in a secure hotel while the power was out. As another guest stated a line of storms hit the Midwest, specifically the Chicago Southland, at 7:30pm and 10:30pm on Monday June 30th. This storm knocked out around 260,000 local businesses, hospitals, and residences. Unfortunately we have been through many outages... More

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Additional Information about Doubletree Hotel Chicago / Alsip

Address: 5000 West 127th Street, Alsip, IL 60658
Phone Number:
Location: United States > Illinois > Alsip
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Hotel Chicago / Alsip 3.5*
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Also Known As:
Doubletree Hotel Chicago Alsip
Doubletree Alsip
Alsip Doubletree

30 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
Welcome to the DoubleTree by Hilton Hotel Chicago - Alsip, among the finest hotels near Midway Airport (MDW). We're conveniently located just 20 minutes from the MDW airport, where we offer complimentary airport shuttle bus service to and from(hours: 4am-11:59pm, reservations required). We offer 15,000 sq/ft of flexible event and function space, perfect for your wedding or business meeting. Connected to the hotel is the local favorite, Allgauer's Restaurant, featuring the best and most unique dining available in the South Chicago area. We have an indoor pool and fitness center waiting for you, we look forward to having you! ... more   less 
Number of rooms
193

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