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Holiday Inn Express Hotel & Suites Chicago-Algonquin

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2595 Bunker Hill Drive, Algonquin, IL 60102 (Formerly Holiday Inn Express Chicago Algonquin)
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Holiday Inn Express Hotel & Suites Chicago-Algonquin
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Holiday Inn Express Hotel & Suites Chicago-Algonquin
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62 reviews from our community

Traveler rating
    24
    18
    10
    2
    8
See reviews for
30
2
5
18
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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    (12)
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    (17)
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    (18)
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    (15)
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Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a great place to stay if you're in the area for business or just passing by. It's right next to the Algonquin Commons which is a HUGE shopping center with EVERYTHING you could need, including any kind of restaurant. This is a big point, because there is no other place you can go around here, expecially if you... More 

Was this review helpful? Yes 1
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review

Thanks for the great review! Our location is primo...we agree. Fun, accommodating and clean is what we strive for everyday. Thanks again. More 

1 review
1 of 5 stars Reviewed February 23, 2015

THE WORST EXPERIENCE and THE worst customer service I have ever had at a hotel! Watch out for hidden additional charges! Didn't see until I checked my bank statement but was charged FOURTY DOLLARS extra! Not on the initial charge either. When I first called the hotel no one could explain this to me- then I called a week later... More 

Was this review helpful? Yes
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review

It's unfortunate this guest feels this way. Items were found missing from the room upon departure and the guest was subsequently charged. All was fully explained to the guest and the result wasn't liked; hence the bad survey you are reading. More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 19, 2015

I had business in the area and this was a great central location with easy access to the Crystal Lake and Elgin area. After making a reservation, the dates of my stay changed at the last minute and upon calling I was greeted by a very pleasant staff member who made the change for me quickly and easily. During the... More 

Was this review helpful? Yes 2
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review

Thank you for the stellar review. My staff works hard and it's great when they are recognized for it. We will proudly display this review to reinforce their good work! Enjoy the day. More 

Cleveland
Contributor
11 reviews 11 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 31, 2015

We stayed here for 2 nights while in the area for a family event and found it to be very nice. Room was clean, bedding smelled fresh, and bathroom was also clean. Ladies if you want a magnifying mirrorfor applying makeup, or if you want to be able to check the back of your hair, bring a hand held mirror!... More 

Was this review helpful? Yes
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review

Nice, good, fresh and clean are all words we LOVE here in Algonquin. Thanks for the review! More 

Contributor
16 reviews 16 reviews
16 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 10, 2014

Reserved block of rooms as part of wedding event. Block of rooms was to include shuttle service to wedding reception location. Was embarrassed when our guests informed us of encountering differing prices and mixed explanations from hotel staff. Several guests decided to book outside of reserved room block due to more competitive prices available through typical online channels. Without notice,... More 

Was this review helpful? Yes 1
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review

My apologies that you felt this way. Our hotel is quite popular with weddings and get rave reviews very consistently. Complimentary amenities are always honored when the parameters of the contract are met. Hotel would have no idea that persons booked outside your wedding block; unless bride, groom or a person on your end was authorized to let hotel know.... More 

chicago
Contributor
13 reviews 13 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 16, 2014

Had an overnight stay for a kids event in the area. Hotel was great and fun for kids. I booked this same day and had an issue with the check in date. The manager, Satya Mehta, was very helpful in resolving this issue. The property was very accommodating for a large group. I would highly recommend it if your in... More 

Was this review helpful? Yes
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review

So glad to hear you were able to stay with us and enjoyed yourself. I know Satya will appreciate the honorable mention. Thank you again for the review! More 

None, Italy
Contributor
20 reviews 20 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 10, 2014

Parking is easy and spacious, rooms are big and clean, location is OK: can do shopping and have good food few minutes from the hotel. If you like running, just go left or right and will find nice tracks between the nature and some few houses. Breakfast is really low quality, you sometimes feel more in a motel than in... More 

Was this review helpful? Yes 1
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review

While I appreciate the review, I'd love to get more feedback. Customers LOVE our breakfast and our customer service. I see you did not. Finally, exactly what's bright and what's dark? More 

Naples, Florida
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 5, 2014

The hotel was clean and comfortable. The staff is friendly and helpful. They have a great breakfast. It was my first experience with a pancake machine. You don't have to deal with pouring the batter yourself. You simply push a button and in a couple of minutes, two delicious pancakes fall out of the machine and onto your plate. I... More 

Was this review helpful? Yes
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review

Great to hear you enjoyed yourself. That pancake machine is awesome isn't it. We're so glad we are your number one choice in the area for hotels. Have a good week! More 

palm harbor, fl
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed August 25, 2014

Just stayed one night after a golf outing. Hotel and rooms were clean. Check in was smooth. Tony did a great job. The only complaint I have is that the mattress must have been very old. I had a better mattress in Afghanistan.....When I sat on the bed I went almost to the floor and it was uncomfortably weak and... More 

Was this review helpful? Yes 2
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review

Thanks for the review. We'll be sure to check out your room's mattress. We cannot get better without knowing. Take care! More 

Pekin, Illinois
Top Contributor
174 reviews 174 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed August 7, 2014 via mobile

The rooms are updated and very comfortable. No odd smells or loud people. The gentlemen at the front desk was very good and accommodating. He reviewed everything and even asked if I had a floor preference. When I left for dinner and came back he acknowledge me each time. I would stay here again if in the area.

Was this review helpful? Yes
HIEX-GMalgonquin, General Manager at Holiday Inn Express Hotel & Suites Chicago-Algonquin, responded to this review

Thanks for the review. We pride ourselves on great service and recognition of our guests. Looking forward to having you back. More 

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