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Hilton Garden Inn Addison

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551 North Swift Road, Addison, IL 60101
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Hilton Garden Inn Addison
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200 Reviews from our TripAdvisor Community

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Traveler rating
    111
    55
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    9
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107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Genoa City, Wisconsin, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Everything about this hotel from the décor, personnel, and cleanliness is great, I'm just not a fan of air mattresses. I left the next day with a terrible back ache. I've been to Hilton Hotels before that use the same type of mattress and have had the same experience. I know some people love them, so if you do, I... More 

Review collected in partnership with Hilton Garden Inn

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Mount Washington, Kentucky
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Arrived on June 25 and departed on June 28 and this was the second time we have stayed at this hotel. Once again the service was good and the staff was very friendly and accommodating. This time we tried out the hot tub and pool. The pool is advertised as heated but when we got in it was not heated... More 

Was this review helpful? Yes 1
Washington Illinois, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The Hot Tub for this hotel is out of order and has been out of order for some time. There was a sign taped over the controls of the tub that had been there for a while. The 3 days that we were there we saw no attempt to fix the equipment. Too bad that the facilities have no longer... More 

Review collected in partnership with Hilton Garden Inn

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Knoxville, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The food is over cooked, dry salmon, dead chicken wings. The service in the dining area is ALWAYS rude and short. The A/C in the rooms, makes noises about every 20 minutes like an animal is stuck inside.

Review collected in partnership with Hilton Garden Inn

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BEN F, Manager at Hilton Garden Inn Addison, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Columbus, OH
Level Contributor
90 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here one night on a business trip. The hotel is very convenient to I-355 and I-290. It's a regular Garden Inn...the room was clean and the staff friendly. Breakfast was crowded but the staff handled it very well and cooked to order eggs were served quickly. I'd give the hotel a five rating but the maid knocked on... More 

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BEN F, Manager at Hilton Garden Inn Addison, responded to this review

Thank you for visiting the TripAdvisor website and sharing your comments with us. Also, I would like to apologize for the housekeeper knocking on the doors at 7:45 am. Please note that my housekeeping staff have already been informed of the situation and will take extra precaution to stop this from reoccurring in the future. We value you as our... More 

Barberton, Ohio
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 1, 2015

this is one of the best hotels we have stayed in in all our travels!! The exterior was very attractive, the interior was marvelous, and clean as a pin!! Our room was beautiful, and the people were fantastic. We needed to change our room and Randy was wonderful.....changed everything in five minutes and it worked out great!! The in hotel... More 

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BEN F, Manager at Hilton Garden Inn Addison, responded to this review

Thank you for choosing the Hilton Garden Inn Addison. On behalf of the staff, here at the Hilton Garden Inn Addison, I would like to thank you for visiting the TripAdvisor website and for sharing your comments with us. We value you as our loyal guest and look forward to serving your logging needs in the near future. More 

Centerville, Iowa
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed June 1, 2015

We had a 1 night reservation for this hotel on May 29th, 2015 after taking our son to the airport to fly to London. Due to an emergency we had to return home, I called to cancel the room and was told I would be charged 1 night. Which I understood since it was less than 24 hours notice. We... More 

Was this review helpful? Yes
BEN F, Manager at Hilton Garden Inn Addison, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 31, 2015

Stayed here for 2 nights and it was nice. Rooms were nice, but the beds did seem a bit hard. Bathroom was good, and it had a fridge, microwave, and a TV. Lobby was nice, breakfast cost $13 but was good. Pool was small and the Hot tub was broken during our stay. Hotel staff seemed friendly

Was this review helpful? Yes
BEN F, Manager at Hilton Garden Inn Addison, responded to this review

Thank you for choosing the Hilton Garden Inn Addison. On behalf of the staff, here at the Hilton Garden Inn Addison, I would like to thank you for visiting the TripAdvisor website and for sharing your comments with us. Also, I would like to apologize for the problems you experienced during your stay. Please feel free to contact us if... More 

Albertville, United States
2 reviews
5 of 5 stars Reviewed May 26, 2015

All staff was very helpful, professional and friendly. The hotel was very clean. I was there for business and could not stay at the other hotel because it was full. It was very convenient to stay at the Garden Inn. They have transportation service. They were very professional and took me anywhere within a certain mile I wanted to go.... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
BEN F, Manager at Hilton Garden Inn Addison, responded to this review

Thank you for choosing our Hilton Garden Inn Addison. I would like to thank you for taking the time to fill out this survey. I am glad to see you were satisfied with your stay at our property. Your comments and opinions about our hotel establishment are very important to us, and I am very pleased that we are meeting... More 

Boston, United States
1 review
5 of 5 stars Reviewed May 26, 2015

There aren't any restaurants in walking distance and I didn't rent a car, nor did I want to hire a taxi so I was pleasantly surprised at the hotel restaurant. The menu offers a good variety and includes some healthy options and the wine list is acceptable. My dinner was very good and the service was great.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
BEN F, Manager at Hilton Garden Inn Addison, responded to this review

Thank you for visiting the TripAdvisor website and also for sharing your positive comments with us. We look forward to serving your lodging needs again in the near future. Best regards, More 

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