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Hilton Garden Inn Addison

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551 North Swift Road, Addison, IL 60101
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Hilton Garden Inn Addison
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213 Reviews from our TripAdvisor Community

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Traveler rating
    115
    58
    24
    6
    10
See reviews for
41
28
10
115
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (213)
  • Mar-May only
    (56)
  • Jun-Aug only
    (72)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (42)
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Grafton, WI, United States
1 review
5 of 5 stars Reviewed 1 week ago

Only one word......OUTSTANDING. Was in Addison, for my brothers funeral so it was not the best of occasions but the staff at the Garden Inn did an outstanding job of welcoming us, feeding us, giving us a comfortable room and bed and making us feel welcome. I tried my best to convey my compliments to the management and staff but... More 

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St. Louis, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

The Hilton Garden Inn located in Addison, Illinois has a staff that is professional, efficient and courteous. I have stayed at this location for both business and peronal travel and have always had great experiences.

Review collected in partnership with Hilton Garden Inn

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Addison, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

Always enjoy staying at the Hilton. They have very good food and an exceptional staff. Their wings and steaks are usually very good. Nice, clean rooms with good free wifi. I would definitely recommend staying at this property.

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Saint Louis, Missouri
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is spacious and gracious in terms of the setting and the staff is first rate. The new adjustable beds are a major disappointment - slow to adjust, impossible to find a comfortable setting, and prone to create waves when the second person gets into the bed. A great place marred by a bad bed.

Review collected in partnership with Hilton Garden Inn

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BEN F, Manager at Hilton Garden Inn Addison, responded to this review

I would like to thank you for taking the time to share your experience about your recent stay. I sincerely apologize for the issue with the bed you experience and for not getting good night sleep. I'll make sure to share your comments with rest of the management and also will work closely with them to ensure this will not... More 

Schaumburg, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Excellent hotel with great amenities. Staff is friendly and helpful. Rooms are very nice and well appointed. Complimentary internet was a big plus. Did not use the restaurant, but the availability was a nice surprise. Did use the "mini-mart", which had a nice selection.

Review collected in partnership with Hilton Garden Inn

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BEN F, Manager at Hilton Garden Inn Addison, responded to this review

Thank you for sharing very nice comments about our hotel. We are very happy that you enjoyed your stay at our hotel. We. Look forward to having you stay with us again. Best regards, More 

Springfield, Massachusetts
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a solid option for business travelers. The rooms are clean, modern and quiet. The staff were polite and helpful. There is a restaurant in the lobby, which we didn't eat at, but it was pretty busy at both dinner and breakfast. There is free coffee/water. The hotel snack shop had meal options you could take up to your... More 

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BEN F, Manager at Hilton Garden Inn Addison, responded to this review

Thank you for taking the time to write a review for us and for your nice comments regarding our hotel and our staff. I will make sure to share your comments with the rest of the management team and we hope we can welcome you back soon. Thank you, More 

Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stay for business on a regular basis. The hotel is a good value for your travel dollar. But the restaurant area and food is not on par with other Gardens Inns I have stayed in. As for the hotel itself it is starting to show signs of wear and tear. Hopefully they have plans in the works for a... More 

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BEN F, Manager at Hilton Garden Inn Addison, responded to this review

Thank you for your review. We grately appreciate your feedback and we sincerely apologize for the disapointment with your stay. We will be sure toke your comments about our property under consideration and will continually work to improve our guests experience. We hope to see you again in the near future. Best regards, More 

Norman, Oklahoma
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The heat and air are similar to high end hotels and not the unit stuck under the window. This is quieter and much preferred. Very clean well run hotel with a great staff. The breakfast was wonderful. Being located at Army Trail and I-355 makes it very convenient for access if driving. I found the road noise to be very... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
BEN F, Manager at Hilton Garden Inn Addison, responded to this review

Thank you for choosing the Hilton Garden Inn Addison. On behalf of the staff, here at the Hilton Garden Inn Addison, I would like to thank you for taking the time to fill out this survey. I am glad to see you were satisfied with your recent stay at our property. Thank you, More 

Valrico, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 25, 2015

I am a Hilton Gold member and usually the Hilton Garden Inns are one step above the Hampton's. Stayed here for 2 weeks, complained several times about the musty smell around my closet. I think the refrigerator or maybe the air handler was leaking. They said they would refresh my room and offered to let me move, but i had... More 

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BEN F, Manager at Hilton Garden Inn Addison, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Portland, Oregon
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 22, 2015

While I don't have anything particularly negative to say about the Hilton Garden Inn in Addison, I don't have anything particularly outstanding to say either. The room was clean and a decent size - we had a king bed and a nice little desk area to do work. The front desk staff was pleasant but not outstanding in any way.... More 

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