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Hilton Garden Inn Addison

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551 North Swift Road, Addison, IL 60101
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Hilton Garden Inn Addison
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205 Reviews from our TripAdvisor Community

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Traveler rating
    112
    55
    22
    6
    10
See reviews for
40
27
10
110
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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    (205)
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Valrico, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

I am a Hilton Gold member and usually the Hilton Garden Inns are one step above the Hampton's. Stayed here for 2 weeks, complained several times about the musty smell around my closet. I think the refrigerator or maybe the air handler was leaking. They said they would refresh my room and offered to let me move, but i had... More 

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Portland, Oregon
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 1 week ago

While I don't have anything particularly negative to say about the Hilton Garden Inn in Addison, I don't have anything particularly outstanding to say either. The room was clean and a decent size - we had a king bed and a nice little desk area to do work. The front desk staff was pleasant but not outstanding in any way.... More 

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1 review
3 of 5 stars Reviewed 1 week ago

Please be careful when making reservations with this hotel. They promise you one thing and do another. We did not receive the accommodations we reserved. Our daughter had contacted the hotel close to 6 months before her wedding and made special requests. Unfortunately, the one in charge kept changing and the last person we spoke to made the reservations and... More 

Review collected in partnership with Hilton Garden Inn

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Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Value for money it was ok. This being said the room is quite convenient, the only nasty thing is to face an empty minibar in the middle of the night. Breakfast it's ok and restaurant not great but acceptable. Personnel it's the very best of this place: extremely kind people making their best to make you feel comfortable.

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Elgin, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed for son's wedding, everything was clean and the staff was very accommodating. Breakfast was great! Many out of state family members also stayed and they all enjoyed the hotel, staff and amenities.

Review collected in partnership with Hilton Garden Inn

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Genoa City, Wisconsin, United States
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Everything about this hotel from the décor, personnel, and cleanliness is great, I'm just not a fan of air mattresses. I left the next day with a terrible back ache. I've been to Hilton Hotels before that use the same type of mattress and have had the same experience. I know some people love them, so if you do, I... More 

Review collected in partnership with Hilton Garden Inn

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Mount Washington, Kentucky
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Arrived on June 25 and departed on June 28 and this was the second time we have stayed at this hotel. Once again the service was good and the staff was very friendly and accommodating. This time we tried out the hot tub and pool. The pool is advertised as heated but when we got in it was not heated... More 

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Washington Illinois, United States
1 review
3 of 5 stars Reviewed June 17, 2015

The Hot Tub for this hotel is out of order and has been out of order for some time. There was a sign taped over the controls of the tub that had been there for a while. The 3 days that we were there we saw no attempt to fix the equipment. Too bad that the facilities have no longer... More 

Review collected in partnership with Hilton Garden Inn

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Knoxville, United States
1 review
2 of 5 stars Reviewed June 15, 2015

The food is over cooked, dry salmon, dead chicken wings. The service in the dining area is ALWAYS rude and short. The A/C in the rooms, makes noises about every 20 minutes like an animal is stuck inside.

Review collected in partnership with Hilton Garden Inn

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BEN F, Manager at Hilton Garden Inn Addison, responded to this review

We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay.... More 

Columbus, OH
Level Contributor
93 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 10, 2015

I stayed here one night on a business trip. The hotel is very convenient to I-355 and I-290. It's a regular Garden Inn...the room was clean and the staff friendly. Breakfast was crowded but the staff handled it very well and cooked to order eggs were served quickly. I'd give the hotel a five rating but the maid knocked on... More 

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BEN F, Manager at Hilton Garden Inn Addison, responded to this review

Thank you for visiting the TripAdvisor website and sharing your comments with us. Also, I would like to apologize for the housekeeper knocking on the doors at 7:45 am. Please note that my housekeeping staff have already been informed of the situation and will take extra precaution to stop this from reoccurring in the future. We value you as our... More 

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