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Homewood Suites by Hilton Augusta

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1049 Stevens Creek Rd, Augusta, GA 30907
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HHonors 2X Points Package
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1 room 1 guest
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Homewood Suites by Hilton Augusta
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183 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
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  • All months
    (183)
  • Mar-May only
    (53)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (38)
  • Dec-Feb only
    (34)
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FORT MILL, United States
2 of 5 stars Reviewed yesterday NEW

Quality of service and overall cleanliness of the hotel does not meet normal Homewood Suites standards. The breakfast was terrible, the breakfast host was rude and very unfriendly, and the front desk clerk was not helpful. My family and I arrived at around noon because of a soccer outing and were told our room was not ready, which was understandable;... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

This is a pleasant hotel. There is free breakfast daily and dinner/snacks Monday - Thursday. It is conveniently located off the interstate. The staff was very nice. It is an older hotel and needs some upgrades, but it definitely a place for a comfortable stay.

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GA
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed at this hotel this last weekend. My tennis team was playing in the state finals tournament nearby. First let me say, I saw no bugs what so ever in the hotel. Not saying the other comments aren't real, but I did not have that situation. My room was very clean and spacious. The staff was friendly and very... More 

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Chicago, Illinois
2 reviews
1 of 5 stars Reviewed 3 weeks ago

This hotel is definitely not up to the "Hilton" standards. I will be in town at this same time for the next two years but I will not be staying at this hotel and if I can help it neither will the group of up to 60 people that I will be with. To summarize, they charged me for my... More 

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Stephanie W, General Manager at Homewood Suites by Hilton Augusta, responded to this review

We are sorry that we could not provide you with a better stay. Though we have spoken many times about your stay; it still saddens me to know that we could not satisfy you. Thank you again for your feedback and we will take your comments into consideration for our guest for future stays. More 

Level Contributor
90 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first time at this property. The hotel was clean and the staff very helpful. Our toilet handle broke soon after we arrived. We called the front desk and within 15 minutes the maintenance man was there and fixed it quickly. There was a small piece of loose baseboard in the kitchenette area and he offered to fix... More 

Was this review helpful? Yes
Stephanie W, General Manager at Homewood Suites by Hilton Augusta, responded to this review

Thank you for making us your choice while in Augusta. We were happy that you enjoyed your stay and we can not wait to welcome you back home! More 

Chicago, Illinois
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Let me just start off by saying that Augusta, GA in general is just the nastiest town I've ever been to. This month I made a visit to the Homewood Suites in Augusta. I am not impressed at all. There are bugs everywhere, it's not a place where you would want to eat, sleep, or do anything else in that... More 

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Stephanie W, General Manager at Homewood Suites by Hilton Augusta, responded to this review

I would like to start by apologizing that you were not happy with our hotel and the City of Augusta. We strive to provide our guest with the warm feel of the south that most people have come to expect and we are sad that we were unable to provide a better experience for you. We hope you will consider... More 

Fayetteville, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice room, nearby plenty of food places to eat and things to do. Right off of the interstate for people who need to travel right away. Pool was dirty so I did not swim in it, otherwise I would have. Free food at dinner time with beer. Not bad, but not the best. One night it was crackers and cheese.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Stephanie W, General Manager at Homewood Suites by Hilton Augusta, responded to this review

Thank you for taking the time to share your experience with us. We are thrilled that you enjoyed your stay with us. As per our conversation, we understand how important it is to be able to relax and take a refreshing swim. Having groups in house can be a challenge but we appreciate your patience and understanding. We can not... More 

1 review
2 of 5 stars Reviewed 4 weeks ago

While our stay was pleasant and the staff friendly, the hotel was dated and needs to be updated. If you are looking to be treated and feel treated like royalty you may want to consider staying elsewhere. We wont stay at this particular Hilton property again.

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Stephanie W, General Manager at Homewood Suites by Hilton Augusta, responded to this review

Thank you for taking the time to share you experience. We are excited to share with you that we will be updating our hotel by the end of 2015. We know that this is something that our guest are going to enjoy and we can not wait to welcome you back to experience it for yourself! Thank you again for... More 

2 reviews
3 of 5 stars Reviewed July 19, 2015

OK but expected more. At check in, no water for Hilton Honors. ( I saw others get this later on, I think it was just an issue with our clerk.) No direction to elevators or amenities. Had to find room number on key folder. Skimpy on towels and wash cloths. No pillows for sleeper sofa. Breakfast was not well executed.... More 

Was this review helpful? Yes
Stephanie W, General Manager at Homewood Suites by Hilton Augusta, responded to this review

Thank you for taking the time to share your experience. We thrive to ensure our guest experience a flawless stay and being a HHonors Member you know how certain items should be executed and I would like to apologize that you did not experience this. I can assure you I will be working with my team to ensure that this... More 

Thomson, United States
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed July 19, 2015

Had two rooms booked for out of town family coming in for my son's wedding. I booked the room with points and visited with the manager before I booked the room, he said to book it and he would put them into a two bedroom suite. Two days prior to arrival I stopped at the hotel to see when we... More 

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
Stephanie W, General Manager at Homewood Suites by Hilton Augusta, responded to this review

I would like to apologize to you and we did not provide you with a better stay experience. I can assure you that your concerns have been addressed and we will be proactively working to ensure it does not happen again. Thank you again and we hope to welcome you back to Augusta. More 

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