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Hampton Inn Augusta - Washington Road

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3030 Washington Road, Augusta, GA 30907
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Hampton Inn Augusta - Washington Road
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321 Reviews from our TripAdvisor Community

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Camden SC, United States
3 of 5 stars Reviewed yesterday NEW

Several issues this time from the time of check in to the time of check out, I have never had these issues in the past with this property, although I will say a new property for the Hampton is undergoing construction so the move could very well be the problem. Also dont ever pay cash at check out if they... More 

Review collected in partnership with Hampton

Helpful?
Thank Jennifer - Thom... B
Berkshire
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed in a lot of Hampton Inns. This was the most disappointing we have come across. The check-in service was desultory. The room was average and not quite up to normal standards. Breakfast okay but nothing special at all. And despite our bill having been prepaid decided to debit us for the room on my MasterCard as well!... More 

Helpful?
Thank BerkshireWalker
ManagerX1, General Manager at Hampton Inn Augusta - Washington Road, responded to this review

Thank you for choosing our hotel for your stay recently. I was extremely troubled to read about the multiple issues you experienced during your stay, and I would like to offer you my personal apologies for this. Thank you for your candid feedback, as this helps us to improve our current process and procedures to better serve our guests. I... More 

Atlanta, GA
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Not a fan of this place. Exterior entry. I knew when I checked in but it was all that was available. Consequently, very noisy. Here is my gripe. On the morning I was to check out it was raining so I got in my car to drive up to where the breakfast is. It was dark, I'm a female alone... More 

Helpful?
Thank GeorgiaPeach222
ManagerX1, General Manager at Hampton Inn Augusta - Washington Road, responded to this review

Thank you for staying with us while on a business trip and for your loyalty towards our brand. Please accept our sincerest apologies for the inconvenience caused. It is never our intention to disappoint our guests, so we are sorry to read that we fell short in meeting your expectations. We want our guests to enjoy every aspect of their... More 

Raleigh, North Carolina
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

So the hotel is nice, but does not live up to the expectations of a Hampton. It's well maintained but more of a midscale hotel. There is a giant monstrosity being built just behind this as a new Hampton and therefore trucks, tractors etc have dirt everywhere. For $59 it wasn't bad but it should not be a Hampton inn

Helpful?
Thank JoshLivbm
ManagerX1, General Manager at Hampton Inn Augusta - Washington Road, responded to this review

Thank you for choosing the Hampton Inn Augusta/Washington Road for your recent stay. We are glad your overall stay with us was enjoyable and that you loved the great value we have to offer. We try our best to maintain Hampton high standards, and we apologize if we fell short. We hope to welcome you back the next time you... More 

Virginia Beach, Virginia
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed January 3, 2016

We booked this hotel for one night passing by stay. It was close to I-20. Room was clean, bed-cloths comfortable. But the best part was continental breakfast. There was enough space - tables and chairs - for all guests, employees were cleaning tables after every guest left. Serving tables were also clean, food refilling fast. And food for continental breakfast... More 

Helpful?
Thank Selojora
ManagerX1, General Manager at Hampton Inn Augusta - Washington Road, responded to this review

Thank you for choosing the Hampton Inn Augusta/Washington Road for your stay. We are glad you liked our close proximity to the Interstate-20 and that you were impressed with your accommodations. We make sure we have the freshest items on our Breakfast Buffet with a team that is most attentive to our guest needs. We will surely share your comments... More 

Atlanta
Level Contributor
4 reviews
4 of 5 stars Reviewed January 1, 2016

Staff was very friendly and helpful. I enjoyed the breakfast the next morning, had a lot of choices. The room was good for my overnight stay. For the price, a great place to stay. Good location for restaurants and a few stores.

Helpful?
Thank nitramzil
ManagerX1, General Manager at Hampton Inn Augusta - Washington Road, responded to this review

Thank you for choosing the Hampton Inn Augusta/Washington Road and for sharing your experience online. We are glad to read you loved your accommodations, our convenient location and our breakfast offerings. We are also happy you were impressed with our friendly associates and that you felt our hotel offers great value for the money. Thank you once again, and we... More 

Liberty, United States
2 reviews
5 of 5 stars Reviewed December 26, 2015

Very convenient location. Close to many restaurants. But the best thing is that ALL the staff were exceedingly friendly, helpful, and professional! They went out of their way to make our stay VERY enjoyable.

Review collected in partnership with Hampton

Helpful?
Thank Darryl T
ManagerX1, General Manager at Hampton Inn Augusta - Washington Road, responded to this review

Thank you for being our guest at the Hampton Inn Augusta/Washington Road. We are glad you loved our ideal location. It is nice to learn that our Hamptonality spirit was shining throughout your stay, and how our associates left a wonderful impression on you with their customer service. We will surely share your compliments with our team, and they will... More 

Baltimore, MD, United States
1 review
4 of 5 stars Reviewed December 23, 2015

The quality of the room ( décor, furniture and bath ) were was very good. The location is close to plenty of restaurants and other business for you convenience. This is a very good location if visiting Fort Gordon of the Augusta metro area.

Review collected in partnership with Hampton

Helpful?
Thank Ronald L
ManagerX1, General Manager at Hampton Inn Augusta - Washington Road, responded to this review

Thank you for choosing the Hampton Inn Augusta/Washington Road for your recent stay and for taking the time to post a review. We are glad you loved your accommodations and our convenient location. We appreciate your business and look forward to welcoming you back soon. Sincerely, David Przedecki General Manager Hampton Inn Augusta/Washington Road More 

augusta, Georgia
1 review
5 of 5 stars Reviewed December 19, 2015

My stay at this Hampton was great as all my visits at any Hamptons. I love the cleanliness and friendly atmosphere. I called prior to this arrival for room availability and was told room was available and though it was just before three, I was able to check in early. Upon entering the room, the bed was neatly made up... More 

Review collected in partnership with Hampton

Helpful?
Thank Kevin C
ManagerX1, General Manager at Hampton Inn Augusta - Washington Road, responded to this review

Thank you for choosing the Hampton Inn Augusta/Washington Road for your accommodation needs and for rating us so high. We are so happy you loved the cleanliness standards maintained at our property, our courteous service and your guest room as well. We appreciate your loyalty towards our brand, and we look forward to serving you again soon. Sincerely, David Przedecki... More 

Greenville, South Carolina
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed December 14, 2015

I paid extra for premium internet access and it never worked properly. I ended up just using the free access. Also, while I was in the middle of doing something, that access ceased to work at all for about an hour. The TV reception was poor. I tried jiggling the cable, which helped a little, but the quality of picture... More 

Review collected in partnership with Hampton

Helpful?
Thank Ptrosss
ManagerX1, General Manager at Hampton Inn Augusta - Washington Road, responded to this review

Thank you for sharing your feedback about your recent stay with us. Please accept our apologies for your less than satisfactory stay due to the slow internet connectivity and poor TV reception in your room. I have followed up with my Engineering team to address these concerns, and have taken corrective actions accordingly. We appreciate you bringing this to our... More 

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