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Candlewood Suites Augusta

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1080 Claussen Rd, Augusta, GA 30907
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Candlewood Suites Augusta
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149 Reviews from our TripAdvisor Community

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Traveler rating
    101
    24
    18
    5
    1
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42
15
11
53
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Any
English first
  • All months
    (149)
  • Mar-May only
    (31)
  • Jun-Aug only
    (59)
  • Sep-Nov only
    (33)
  • Dec-Feb only
    (26)
All months
1 review
5 of 5 stars Reviewed 1 week ago

Jerel saved my stay here at Candlewood. I made reservation online, I was promised a suite and a food vouchers. Well needless to say I received neither. Well I told Jerel how displeased I am and was looking to relocate to another hotel in the area. He told me to give him my information and he would try to help... More 

Was this review helpful? Yes
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

Thank you so much for taking the time to write a review about your service with JEREL, we take pride in the fact that employees know how we want our guest to be treated. again, THANK YOU FOR YOUR TIME. BETTY CARTER 706-733-3300 More 

Toms River, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had a very nice stay while visiting our daughter. Our suite had a small kitchen and all of the conveniences of home. Beds were very comfortable. There was a recliner in our room that my husband really appreciated. Noise was at a minimum. The airconditioning was very cold, a necessity in Georgia in July! We had plenty of clean... More 

Was this review helpful? Yes
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

Thank you so much for the review. Our employees love hearing that we are doing well in the hotel. Our guest are the most important person that enters the hotel and our employees are well informed. again, THANK YOU FOR THE REVIEW BETTY CARTER 706-733-3300 More 

Raleigh, North Carolina
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Check in was smooth and room was clean with good amenities with a small kitchenette equipped with small stove, frig, dishes, flatware, mircowave and coffee pot and more; it feels like home away from home. The bedding is nice and you have a choice of firm or soft pillows. The bath towels are very nice quality. The front desk staff... More 

Was this review helpful? Yes
Betty C, General Manager at Candlewood Suites Augusta, responded to this review

Thank you so much for taking the time to write a review. Everyone is so busy these days and a review help us with training our employees and we thank you so much. BETTY CARTER 706-733-3300 More 

Glennville, Georgia
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

My husband I was looking for a room for one night for a family gathering. I read the reviews on this hotel and decided to take a chance and glad I did. The area was really clean. Check in time took about 5 minutes. I went to check out the room before going to get my husband and boy was... More 

Was this review helpful? Yes
Betty108090, Director of Sales at Candlewood Suites Augusta, responded to this review

THANK YOU SO MUCH FOR SPENDING YOUR TIME TO WRITE A REVIEW. we use this information for training the employees and they enjoy seeing that it is working well when the results are writting from the guest. again, THANK YOU, BETTY CARTER 706-733-3300 More 

Nashville, Tennessee
Level Contributor
351 reviews
270 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 stars Reviewed June 28, 2015

Found this for 5k IHG bonus points - have never seen it that low. It's a nice hotel - small rooms but well equipped. The hallways were long and a big non descript. Beds were comfy, gym looked very good for an IHG property although I didn't use it. A bit hard to find. And the front desk really pushes... More 

Was this review helpful? Yes
Sloanster, General Manager at Candlewood Suites Augusta, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Joseph D Sloan General Manager More 

2 reviews
4 of 5 stars Reviewed June 27, 2015

Our hotel stay was awesome however we booked our hotel through Trivago and the hotel swiped our card as well and we were charged twice and have been fighting for three weeks even with physical evidence that we were charged wrong amount by Trivago (more than the stay was) and by the hotel, now no one is wanting to give... More 

Was this review helpful? Yes
Sloanster, General Manager at Candlewood Suites Augusta, responded to this review

Hi, Thank you for your response, Please contact the hotel to resolve your billing issue! We would like to make everything "Great" including the billing... Sincerely, Joseph D Sloan CHA General Manager More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 22, 2015

We decided to book a room this time instead of running up and down the road all in one day. We got in at 23:30 hours and checked in to room 209. We dedcided to check the room out before we left to get something to eat. We stuck our key in and open the door to discover the room... More 

Was this review helpful? Yes
Betty108090, Director of Sales at Candlewood Suites Augusta, responded to this review

We want to thank you so much for taking the time to write a review on our hotel. I am so sorry you had such a night however, as you say things happen and I am so happy that the ft. desk was there to make it right. again, THANK YOU, BETTY CARTER More 

Fayetteville, North Carolina
1 review
5 of 5 stars Reviewed June 18, 2015

I love this hotel. It is a comfortable, roomy stay, with the staff making it a pleasant place to be. We stayed in a suite for three months while awaiting permanent housing. There was plenty of room for two people with the bed in a separate room and a small living room and kitchen area. The couch and bed were... More 

Was this review helpful? Yes
Betty108090, Director of Sales at Candlewood Suites Augusta, responded to this review

Thank you so much for taking the time to write a review on our hotel. We use this information to help our employees know the importance of guest services. again, THANK YOU, BETTY CARTER 706-733-3300 More 

Augusta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 1, 2015

anytime I entered the building she greeted me with a smile,and made sure I had everything I needed. just her attitude went a long way, and that really tells a lot about a person. I could tell she wasn't doing her job, she was being a great person.I will have no problem about coming back

Was this review helpful? Yes 1
Betty108090, Director of Sales at Candlewood Suites Augusta, responded to this review

Thank you so much for taking time to write to us about MIRANDA. Reading the reviews gives this employee a lot of pride to keep up the good work. again, THANK YOU, BETTY CARTER 706-733-3300 More 

Augusta, Georgia
1 review
4 of 5 stars Reviewed May 31, 2015

The staff is very friendly. We were here on business that lasted 12 weeks. The maintenance guy, James, was very helpfull. For longer term stays, Candlewood Suites is a good choice and all of their properties are very similar. The front desk was great and Betty always took time to check to see if we are comfortable.

Was this review helpful? Yes
Betty108090, Director of Sales at Candlewood Suites Augusta, responded to this review

Thank you for taking the time to write us a review. Time is very important to everyone and it gives the Employees here such a great feeling to know the guest has been kind to them. again, THANK YOU, BETTY CARTER 706-733-3300 More 

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