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Country Inn & Suites By Carlson, Augusta at I-20

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103 Sherwood Drive, Augusta, GA 30909
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Country Inn & Suites By Carlson, Augusta at I-20
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139 Reviews from our TripAdvisor Community

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45
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
  • All months
    (139)
  • Mar-May only
    (40)
  • Jun-Aug only
    (33)
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  • Dec-Feb only
    (31)
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Rock Hill, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The staff was very nice but the hotel needs an upgrade. The bed are old and broke down and there is mold around the tubs. The carpet could be changed as well because it has an odor to it. I would rate this hotel a 3 Star.

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes
purohitholdings, Manager at Country Inn & Suites By Carlson, Augusta at I-20, responded to this review

Dear Zandra N, Thank you for taking the time to review our hotel. We appreciate your feed back and we are really glad that you had a good experience with the staff. We want to let you know that we are aware of some of the issues that we have and have recently made changes in the staff to resolve... More 

Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I was planning on staying at this hotel for two nights while in Augusta (switching from a less desirable hotel down the street). My husband spoke to the night clerk who stated we would have an $89.00 rate. This was after friends of ours checked with the clerk as they received that rate the night before when we spoke with... More 

Was this review helpful? Yes
purohitholdings, Manager at Country Inn & Suites By Carlson, Augusta at I-20, responded to this review

Dear Wmsmom, Thank you for taking the time to review our hotel. We do apologize that there appears to have been some miscommunication. While many of our guest choose to book online, we have had great success with booking reservations here at the property and e-mailing a confirmation to our guest so that they are aware of any taxes or... More 

Travelers are raving about these Augusta hotels

Woodbridge, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 30, 2015

Terrible group experience. Dirty rooms, rude clerks, no adequate signs posted for wet floors near the pool. Beware of this country inn and suites. Have stayed in them in other cities but this was the worst experience. Our family had three rooms requested near one another as we were in town for a funeral. One had no ac, one member... More 

Review collected in partnership with Country Inns & Suites By Carlson

Was this review helpful? Yes 1
purohitholdings, Manager at Country Inn & Suites By Carlson, Augusta at I-20, responded to this review

Thank you for taking the time to review our hotel. We do apologize for the reason for your visit. We are so sorry that your daughter fell during your stay we do hope that she is okay. We do try to train our staff to react properly when a guest is injured and we do apologize that the policies and... More 

Torrevieja, Spain
Level Contributor
171 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed June 13, 2015

This hotel seemed nice on checking in. The rooms were fine and the free cookies at the check in were great. All was great till we went down for breakfast the following morning. The area used for breakfast was too small for the size of the hotel with the result there was only 1 spare table that was filthy full... More 

Was this review helpful? Yes
purohitholdings, Manager at Country Inn & Suites By Carlson, Augusta at I-20, responded to this review

Dear 123Doreen, Thank you for taking the time to review our hotel. We are glad that your initial experience with the hotel, staff and your room were a positive one. We do apologize that when you came down for breakfast we were very busy and our hostess was busy in the kitchen trying to replenish the food that was eaten.... More 

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