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All 79 Augusta hotels

Holiday Inn Augusta West

3.0 of 5 Hotel   |   441 Park West, Augusta, GA 30813
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Ranked #19 of 79 Hotels in Augusta
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed October 15, 2014
Robert L
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87 reviews from our community

Traveler rating
    29
    32
    17
    4
    5
See reviews for
21
14
5
44
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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DC
Top Contributor
61 reviews 61 reviews
41 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As an IHG Platinum Member, I have comet to expect more from Holiday Inn and Holiday Inn Express hotel. This hotel's lobby and check in were pleasant. The room was nondescript and felt more like a concrete box than I've become accustomed to as IHG goes through the process of updating its hotels. I rarely rate hotels as "poor" (my... More

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Top Contributor
52 reviews 52 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 15, 2014

The entire period I stayed at this hotel the Internet was not working. The front desk did not let me know when I checked in but instead gave me an Internet access code that never worked. When I called the front desk to figure out what I was doing wrong, they told me the Internet would be down for my... More

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IHGCare, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Robert L, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness. However, we’re sorry we fell below your expectation regarding the internet service. We will address this concern. I assure you that the feedback of our hotel will be reviewed... More

Fayetteville, North Carolina
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 14, 2014

This hotel has very easy access to I20 and Fort Gordon. Rooms are very clean and well maintained. I will say this is one of the few hotels that seems to have enough easy located electrical outlets. No problem finding somewhere to "plug in". On site restaurant is very clean and nice. I only ate the breakfast there but that... More

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Chicago
Top Contributor
91 reviews 91 reviews
12 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed September 25, 2014

Staff was really, really nice. Rooms were in good condition. Breakfast area / restaurant is one of the worst I have seen at a 3-star hotel. There is no space to "congregate", so if you are traveling for business you will end up sitting in a hallway on a few chairs (if you can scavenge them from a meeting room).... More

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Gia G, General Manager at Holiday Inn Augusta West, responded to this review

Chris D, Thank you for your honest review and great comment about our staff. Please forgive us for not exceeding your expectations in the breakfast and lobby areas. We will see you on your next business trip to Augusta and look forward to changing your mind about our restaurant. Warm regards, More

Catawba, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 21, 2014

Three weeks ago we needed a place to stay, found a cheap room on Washington rd, what a dive bomb of a hotel that was. Desperate and tired we found this hotel. The front desk man was just short of amazing and I wish I could remember his name. We checked in on Friday Augusta 29. He walked the rooms... More

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Gia G, General Manager at Holiday Inn Augusta West, responded to this review

lfd1275, Thank you for such a wonderful review. We are happy to hear that you enjoyed your stay and most importantly felt welcomed and safe. We are grateful to now have you as a loyal Holiday Inn Augusta West guest. Warm regards, More

Augusta, Georgia, United States
2 reviews
2 of 5 stars Reviewed September 21, 2014

A guess and I stayed at this hotel on Sept 20 2014 the service was good, but the room quality was poor. For this to be a 4 star hotel there were things that should have been in better condition. The room curtains were torn and fixed with tape that no longer held them together, the bed skirts were also... More

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Gia G, General Manager at Holiday Inn Augusta West, responded to this review

KeyandraD, Thank you for making us aware of the issues you faced during your stay. Please accept our sincerest apologies for the service and accommodations that were not acceptable to the standards of our hotel and IHG brand. We welcome you to give us another chance to restore your confidence. Warm regards, More

Huntsville, Alabama
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

Booked this hotel expecting the usual overpriced, low-value, small box room, sloppily cleaned and made up. What a pleasant surprise from the moment we walked in! A large lobby, wide hallways, and a spacious guest room fully furnished and you could actually walk around, use the table, and not feel confined. Plus everything was spotlessly clean. Perhaps the biggest surprise... More

Was this review helpful? Yes 1
Gia G, General Manager at Holiday Inn Augusta West, responded to this review

Rudy-Connie P, Thank you for highly recommending our hotel to all of the fellow Trip Advisor viewers. Holiday Inns are known for comfortable and welcoming accommodations as well as friendly service. We are pleased to know you received that experience. Thank you for your time and if you have not already done so, please be sure to sign up for... More

Athens, Alabama
Contributor
20 reviews 20 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 14, 2014

I recently stayed at this hotel while traveling on business. The staff was very friendly. The room was clean, but could use a little updating. When I checked in, I had reserved a rate of $91 per night, but the cost was $99 per night. They seemed to know about my reservation, but not the rate. The complimentary breakfast was... More

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IHGCare, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear WeatherNole, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager IHGCare More

Senior Contributor
27 reviews 27 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 24, 2014

Great Hotel, Friendly Staff, Just disappointed this hotel did not have an outside pool, it does have an indoor pool, but I just didn't think to ask or look since most hotels have an outdoor pool, this usually is not so important to me but on this particular trip I was taking my son to a golf tournament and was... More

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Gia G, General Manager at Holiday Inn Augusta West, responded to this review

Morristravels12, Thank you for choosing our hotel for your recent stay and for taking the time to post a review. We are sorry that our fitness equipment does not have the cable option you were looking for but are very grateful you enjoyed our wonderful Best 4 Breakfast spread and spacious rooms. Please keep us in mind for any future... More

Anderson, South Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 8, 2014

The hotel was very nice. Beds comfortable. However, needs a little 'house maintenance'. The fan in the bathroom didn't work, the curtains had tears in them that allowed light inside. A lady from housekeeping was checking rooms, guess to see if guests had left, and these things were mentioned to her. She said she was there to make our stay... More

Was this review helpful? Yes
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

Thank you for staying with us and for taking the time to let us know how much you enjoyed our hotel. More

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Additional Information about Holiday Inn Augusta West

Address: 441 Park West, Augusta, GA 30813
Phone Number:
Location: United States > Georgia > Augusta
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Augusta West 3*
Number of rooms: 126
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Also Known As:
Holiday Inn Augusta West Hotel Augusta
Augusta Holiday Inn

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