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Holiday Inn Augusta West

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441 Park West, Augusta, GA 30813
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Holiday Inn Augusta West
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Holiday Inn Augusta West
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101 reviews from our community

Traveler rating
    33
    36
    21
    6
    5
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26
16
6
48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The arrival staff was nice and very informative upon checking in. The lobby area was clean and inviting. I also walked around to view the conference areas which appear to match the lobby in being well kept. The rooms were a nice size and clean but the bed was hard and the you can see wear due to the age... More 

Was this review helpful? Yes
Joe T, General Manager at Holiday Inn Augusta West, responded to this review

Dear La'Tasha, Thank you for such a nice review. We hope that the next time you're in Augusta and we hope to see you again soon! More 

Evans, Georgia
1 review
5 of 5 stars Reviewed 4 weeks ago

Every time we rent a conference room, we always get very pleasant experience. The hotel is very clean and all staffs are very friendly and professional. They carried out everything they promised and our event went very smoothly.

Was this review helpful? Yes
Joe T, General Manager at Holiday Inn Augusta West, responded to this review

Dear Richard, Thank you for such a great review. Our Catering & Banquet staff takes pride in making sure each and every event goes on without an issue. We can't wait to have your event back at our hotel again. We hope to see you soon! More 

Atlanta, Georgia
Top Contributor
78 reviews 78 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed April 18, 2015

I usually stay here now when I am in town. Hotel is very clean and quiet. Well maintained and well appointed. Great breakfast and good bar and restaurant. Parking is secure and ample. Pool and hot tub are nice and not expected

Was this review helpful? Yes
Joe T, General Manager at Holiday Inn Augusta West, responded to this review

Dear Flyeguy, Thank so much for the kind review. As a frequent guest we really appreciate the time you take to leave such great reviews about our property. We hope you continue to choose our our property as home away from home whenever you're in Augusta. We hope to see you again soon! More 

Epsom, Surrey, England
Top Contributor
252 reviews 252 reviews
98 hotel reviews
308 helpful votes 308 helpful votes
4 of 5 stars Reviewed April 16, 2015

This was/is a Holiday Inn, not a Holiday Inn Express, or indeed a Holiday Inn by any other name - there does appear to be a plethora of variations, wherein the Public has no idea of the differences (well, I don’t), so we expected the Holiday Inn formula – no more and no less. Well we got decidedly more. The... More 

Was this review helpful? Yes
Joe T, General Manager at Holiday Inn Augusta West, responded to this review

Dear Valued Guest, Thank you so much for the kind review. Excellent customer service is what we aim for, and we are happy to not only meet, but exceed your expectations. We hope our first impression was a great one. We hope to see you again soon! More 

Albany, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 16, 2015

If you are looking for an excellent place to stay while in Augusta, Georgia, this is the place. Staff was very helpful and courteous! Location is right off of I-20! Parking is ample and grounds are very clean!

Was this review helpful? Yes
Joe T, General Manager at Holiday Inn Augusta West, responded to this review

Dear Bianca, Thank you for such a kind words. We try our best to keep up our facilities in a way that every guest would be able to appreciate it. We hope training went well, and we are glad that you enjoyed your stay with us. We hope to see you again soon! More 

Bristow, Virginia
Contributor
20 reviews 20 reviews
8 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed April 1, 2015

Great location right off of I-20. We had to ask for pool towels since there were not left. We had used the last four the day before. They didn't restock. I think it's one of the few places with an indoor pool, which was nice for our kids. We were the only ones in there. Our room didn't get service... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Melissa Masino, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding housekeeping, mattress condition and breakfast experience. We will address these concerns. I assure you that the feedback of our... More 

Valdosta
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

Great in everyway. Front desk to excellent!!. Excellent breakfast, awesome king bed and bathroom. lounge, bar on property., just a great location and hotel. Would definetly stay again. You can't go wrong staying nere

Was this review helpful? Yes
Joe T, General Manager at Holiday Inn Augusta West, responded to this review

Dear Hilton, Thank you so much for such a wonderful review. We're glad we were able to make your stay a great one! We as a hotel aim for excellence, and with a review like this we achieved that goal! We hope to see you again soon! More 

Tecumseh, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 18, 2015

The hotel sits in with a few others. The area is easy to get to from the highway, but getting to the highway can be a challenge. Traffic would often back up all the way to the hotel so you sometimes need a courteous driver to let you in. Fount desk evening staff as awesome! Asked for recommendations on where... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Shaddowm, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk staff. However, we’re sorry we fell below your expectation regarding the bed and breakfast. We will address these concerns. I assure you that the feedback of our hotel... More 

Atlanta, Georgia
Top Contributor
78 reviews 78 reviews
23 hotel reviews
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed January 14, 2015

I am in Augusta about 2 times a month. I like to stay on the West Side and this Holiday Inn is about the best there is in town. It does suffer what I see in almost all Augusta Properties, and that is lack of attention to detail. Housekeepers shout in the hall and slam doors. Coffee refills at breakfast... More 

Was this review helpful? Yes
Joe T, Manager at Holiday Inn Augusta West, responded to this review

Thank you for such a kind review. We as a property depend on the voice of the guest to improve the product we offer day in, and day out. We appreciate the time you took to let us know how your stay went. We hope to see you again soon! More 

1 review
5 of 5 stars Reviewed January 8, 2015

Shower was huge, rooms and furniture wereally nice, pillows could have been more firm. Jeremy at the front desk was a super nice guy and made me feel welcome. Breakfast was pretty standard, waffle maker some pastries blah blah blah.

Was this review helpful? Yes
Joe T, Manager at Holiday Inn Augusta West, responded to this review

Dear Brian, Thank you so much for such an awesome review. We appreciate the kind words, and we hope to see you back soon! More 

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