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All 78 Augusta hotels

Holiday Inn Augusta West

3.0 of 5 Hotel   |   441 Park West, Augusta, GA 30813
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Ranked #16 of 78 Hotels in Augusta
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
lfd1275 Catawba, South Carolina
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82 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Catawba, South Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Three weeks ago we needed a place to stay, found a cheap room on Washington rd, what a dive bomb of a hotel that was. Desperate and tired we found this hotel. The front desk man was just short of amazing and I wish I could remember his name. We checked in on Friday Augusta 29. He walked the rooms... More

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Huntsville, Alabama
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Booked this hotel expecting the usual overpriced, low-value, small box room, sloppily cleaned and made up. What a pleasant surprise from the moment we walked in! A large lobby, wide hallways, and a spacious guest room fully furnished and you could actually walk around, use the table, and not feel confined. Plus everything was spotlessly clean. Perhaps the biggest surprise... More

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Athens, Alabama
Contributor
20 reviews 20 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 14, 2014

I recently stayed at this hotel while traveling on business. The staff was very friendly. The room was clean, but could use a little updating. When I checked in, I had reserved a rate of $91 per night, but the cost was $99 per night. They seemed to know about my reservation, but not the rate. The complimentary breakfast was... More

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IHGCare, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear WeatherNole, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager IHGCare More

Senior Contributor
26 reviews 26 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 24, 2014

Great Hotel, Friendly Staff, Just disappointed this hotel did not have an outside pool, it does have an indoor pool, but I just didn't think to ask or look since most hotels have an outdoor pool, this usually is not so important to me but on this particular trip I was taking my son to a golf tournament and was... More

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Anderson, South Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 8, 2014

The hotel was very nice. Beds comfortable. However, needs a little 'house maintenance'. The fan in the bathroom didn't work, the curtains had tears in them that allowed light inside. A lady from housekeeping was checking rooms, guess to see if guests had left, and these things were mentioned to her. She said she was there to make our stay... More

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newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

Thank you for staying with us and for taking the time to let us know how much you enjoyed our hotel. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2014

Booked at a corporate rate of 87.00, checked in with a rate of 109.00, called IHG Care and negotiated to 94.00 for present stay and the next weeks stay. Checked with manager not 5 minutes later and was told rate was 101.00 for following week. Checked out on Thursday with a rate of 109.00 for first night and 92.00 for... More

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newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

We're very sorry to hear about this issue and we urge you to contact the general manager for further assistance, gia@newportgroupinc.com. More

Midlothian, Texas, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 31, 2014

Stayed here after a LONG 15 hours on the road. My wife and I are a little on the picky side when it comes to motel/hotel cleanliness. I hate dirty rooms !! The room was very clean and the staff was very accommodating and friendly. We checked into the room around 10:45 at night and we were informed they had... More

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newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

Thank you for letting us know how much you enjoyed your recent stay with us! It's always good to hear how great our staff is when management isn't around! More

Atlanta, Georgia
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 31, 2014 via mobile

Great hotel...clean, friendly, good breakfast, and convenient location.Our only issue was that the pool was under construction so we had to travel to a nearby hotel so the kids could swim. The staff were all very accommodating!

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newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

We're glad to hear that our staff was friendly and accommodating and we hope you will visit us again the next time you're in the area. More

Pleasant Hope, Missouri, United States
Contributor
14 reviews 14 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 26, 2014

This was the best hotel we stayed in during our entire trip. Rooms were clean large and comfortable. Everyone that we came in contact with was smiling and helpful. The desk staff and the housekeeping staff and the lounge staff treated us like family. We really appreciated the breakfast buffet in the morning and the complementary newspapers in the mornings... More

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newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

We're pleased to hear that for the most part you enjoyed your recent stay with us. We do apologize for the pool being out of order, we are in the process of doing some remodeling to it and we hope this will not keep you from coming back. More

Senior Contributor
34 reviews 34 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed May 9, 2014

Location is good. Food available. Great indoor amenities. Good rooms. But what another guest says about the internet being slow is true. That has to be upgraded. I think dial up is faster. It prohibits any kind of video conferencing. If an upgrade can be done without the hotel offering excuses, this is the place to stay when traveling.

Was this review helpful? Yes
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

Thank you for your honest review of our hotel. We apologize for the internet issue and we assure you that management is working as quickly as possible to get this solved. We hope this will not keep you from coming back to visit us :) More

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Additional Information about Holiday Inn Augusta West

Address: 441 Park West, Augusta, GA 30813
Phone Number:
Location: United States > Georgia > Augusta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Augusta West 3*
Number of rooms: 126
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Also Known As:
Holiday Inn Augusta West Hotel Augusta
Augusta Holiday Inn

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