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Holiday Inn Augusta West

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441 Park West, Augusta, GA 30813
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Holiday Inn Augusta West
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Holiday Inn Augusta West
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105 Reviews from our TripAdvisor Community

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Traveler rating
    33
    38
    22
    7
    5
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26
16
6
52
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (105)
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    (39)
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St. Petersburg, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

For a person who travels over 30% of the year, I have never had such such a terrible experience as this. After traveling form the west coast, I arrived a little after 8pm only to be told my reservation was canceled at 7pm. The reason was they ran my credit card and it rejected which I challenged because I had... More 

Was this review helpful? Yes 1
South Carolina
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for a tournament.. The place was clean, breakfast was pretty good, but you only get 1 complimentary breakfast.. Love the set up in the dinning area and room was clean to our satisfaction. Only inconvenience was the dryer was out of order during our stay and I needed to wash team uniforms and had to go to... More 

Was this review helpful? Yes 1
Hot Springs, AR
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

......... don't get a room(517 or 519) on the top floor. My room must have had an air conditioning unit right above it. Something in the unit was out or balance or about to break. It emitted a deep bass vibrating sound. Even running the ac fan in my room all the time would not drown it out. I think... More 

Was this review helpful? Yes
Florida
Level Contributor
156 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed June 19, 2015

Hallway carpets are in bad need of repair. Came done for breakfast a 8:15 and all the fruit was gone, got the last of the eggs by scraping the bottom of the tray. the potato's were very very salty, all in all a big disappointment. Got a very good deal on priceline, if I had paid the rack rate I... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear m2ice, Thank you for taking the time to write a review about our hotel. I apologize for any inconvenience you may have experienced during breakfast. Your comments are highly appreciated and rest assured that these will be considered when making improvements. We do hope that you will allow us to host you again and give us the opportunity o... More 

Atlanta, Georgia
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed April 25, 2015

The arrival staff was nice and very informative upon checking in. The lobby area was clean and inviting. I also walked around to view the conference areas which appear to match the lobby in being well kept. The rooms were a nice size and clean but the bed was hard and the you can see wear due to the age... More 

Was this review helpful? Yes 1
Joe T, General Manager at Holiday Inn Augusta West, responded to this review

Dear La'Tasha, Thank you for such a nice review. We hope that the next time you're in Augusta and we hope to see you again soon! More 

Evans, Georgia
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 20, 2015

Every time we rent a conference room, we always get very pleasant experience. The hotel is very clean and all staffs are very friendly and professional. They carried out everything they promised and our event went very smoothly.

Was this review helpful? Yes
Joe T, General Manager at Holiday Inn Augusta West, responded to this review

Dear Richard, Thank you for such a great review. Our Catering & Banquet staff takes pride in making sure each and every event goes on without an issue. We can't wait to have your event back at our hotel again. We hope to see you soon! More 

Atlanta, Georgia
Level Contributor
95 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed April 18, 2015

I usually stay here now when I am in town. Hotel is very clean and quiet. Well maintained and well appointed. Great breakfast and good bar and restaurant. Parking is secure and ample. Pool and hot tub are nice and not expected

Was this review helpful? Yes 1
Joe T, General Manager at Holiday Inn Augusta West, responded to this review

Dear Flyeguy, Thank so much for the kind review. As a frequent guest we really appreciate the time you take to leave such great reviews about our property. We hope you continue to choose our our property as home away from home whenever you're in Augusta. We hope to see you again soon! More 

Epsom, Surrey, England
Level Contributor
253 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 321 helpful votes
4 of 5 stars Reviewed April 16, 2015

This was/is a Holiday Inn, not a Holiday Inn Express, or indeed a Holiday Inn by any other name - there does appear to be a plethora of variations, wherein the Public has no idea of the differences (well, I don’t), so we expected the Holiday Inn formula – no more and no less. Well we got decidedly more. The... More 

Was this review helpful? Yes
Joe T, General Manager at Holiday Inn Augusta West, responded to this review

Dear Valued Guest, Thank you so much for the kind review. Excellent customer service is what we aim for, and we are happy to not only meet, but exceed your expectations. We hope our first impression was a great one. We hope to see you again soon! More 

Albany, Georgia
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 16, 2015

If you are looking for an excellent place to stay while in Augusta, Georgia, this is the place. Staff was very helpful and courteous! Location is right off of I-20! Parking is ample and grounds are very clean!

Was this review helpful? Yes
Joe T, General Manager at Holiday Inn Augusta West, responded to this review

Dear Bianca, Thank you for such a kind words. We try our best to keep up our facilities in a way that every guest would be able to appreciate it. We hope training went well, and we are glad that you enjoyed your stay with us. We hope to see you again soon! More 

Bristow, Virginia
Level Contributor
42 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed April 1, 2015

Great location right off of I-20. We had to ask for pool towels since there were not left. We had used the last four the day before. They didn't restock. I think it's one of the few places with an indoor pool, which was nice for our kids. We were the only ones in there. Our room didn't get service... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Melissa Masino, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding housekeeping, mattress condition and breakfast experience. We will address these concerns. I assure you that the feedback of our... More 

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