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Holiday Inn Augusta West

#21 of 82 Hotels in Augusta
Certificate of Excellence
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441 Park West, Augusta, GA 30813
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Holiday Inn Augusta West
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Holiday Inn Augusta West
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100 reviews from our community

Traveler rating
    33
    36
    20
    6
    5
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26
15
6
48
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

The arrival staff was nice and very informative upon checking in. The lobby area was clean and inviting. I also walked around to view the conference areas which appear to match the lobby in being well kept. The rooms were a nice size and clean but the bed was hard and the you can see wear due to the age... More 

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Evans, Georgia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Every time we rent a conference room, we always get very pleasant experience. The hotel is very clean and all staffs are very friendly and professional. They carried out everything they promised and our event went very smoothly.

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Atlanta, Georgia
Top Contributor
78 reviews 78 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

I usually stay here now when I am in town. Hotel is very clean and quiet. Well maintained and well appointed. Great breakfast and good bar and restaurant. Parking is secure and ample. Pool and hot tub are nice and not expected

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Epsom, Surrey, England
Top Contributor
243 reviews 243 reviews
97 hotel reviews
302 helpful votes 302 helpful votes
4 of 5 stars Reviewed 1 week ago

This was/is a Holiday Inn, not a Holiday Inn Express, or indeed a Holiday Inn by any other name - there does appear to be a plethora of variations, wherein the Public has no idea of the differences (well, I don’t), so we expected the Holiday Inn formula – no more and no less. Well we got decidedly more. The... More 

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Albany, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

If you are looking for an excellent place to stay while in Augusta, Georgia, this is the place. Staff was very helpful and courteous! Location is right off of I-20! Parking is ample and grounds are very clean!

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Bristow, Virginia
Contributor
20 reviews 20 reviews
8 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great location right off of I-20. We had to ask for pool towels since there were not left. We had used the last four the day before. They didn't restock. I think it's one of the few places with an indoor pool, which was nice for our kids. We were the only ones in there. Our room didn't get service... More 

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IHGCare, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Melissa Masino, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff. However, we’re sorry we fell below your expectation regarding housekeeping, mattress condition and breakfast experience. We will address these concerns. I assure you that the feedback of our... More 

Valdosta
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 18, 2015

Great in everyway. Front desk to excellent!!. Excellent breakfast, awesome king bed and bathroom. lounge, bar on property., just a great location and hotel. Would definetly stay again. You can't go wrong staying nere

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Tecumseh, Michigan
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 18, 2015

The hotel sits in with a few others. The area is easy to get to from the highway, but getting to the highway can be a challenge. Traffic would often back up all the way to the hotel so you sometimes need a courteous driver to let you in. Fount desk evening staff as awesome! Asked for recommendations on where... More 

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IHGCare, Guest Relations Manager at Holiday Inn Augusta West, responded to this review

Dear Shaddowm, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our front desk staff. However, we’re sorry we fell below your expectation regarding the bed and breakfast. We will address these concerns. I assure you that the feedback of our hotel... More 

Atlanta, Georgia
Top Contributor
78 reviews 78 reviews
24 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 14, 2015

I am in Augusta about 2 times a month. I like to stay on the West Side and this Holiday Inn is about the best there is in town. It does suffer what I see in almost all Augusta Properties, and that is lack of attention to detail. Housekeepers shout in the hall and slam doors. Coffee refills at breakfast... More 

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1 review
5 of 5 stars Reviewed January 8, 2015

Shower was huge, rooms and furniture wereally nice, pillows could have been more firm. Jeremy at the front desk was a super nice guy and made me feel welcome. Breakfast was pretty standard, waffle maker some pastries blah blah blah.

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