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All 79 Augusta hotels

Holiday Inn Augusta West

3.0 of 5 Hotel   |   441 Park West, Augusta, GA 30813
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75%
Ranked #18 of 79 hotels in Augusta
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
WeatherNole Athens, Alabama
  • Overview
  • Reviews (80)
  • Photos (26)
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  • Room tips (14)
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80 people have reviewed this hotel

Traveler rating
    27
    31
    15
    2
    5
See reviews for
19
12
5
41
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Athens, Alabama
Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I recently stayed at this hotel while traveling on business. The staff was very friendly. The room was clean, but could use a little updating. When I checked in, I had reserved a rate of $91 per night, but the cost was $99 per night. They seemed to know about my reservation, but not the rate. The complimentary breakfast was... More

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Senior Contributor
26 reviews 26 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great Hotel, Friendly Staff, Just disappointed this hotel did not have an outside pool, it does have an indoor pool, but I just didn't think to ask or look since most hotels have an outdoor pool, this usually is not so important to me but on this particular trip I was taking my son to a golf tournament and was... More

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Anderson, South Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 8, 2014

The hotel was very nice. Beds comfortable. However, needs a little 'house maintenance'. The fan in the bathroom didn't work, the curtains had tears in them that allowed light inside. A lady from housekeeping was checking rooms, guess to see if guests had left, and these things were mentioned to her. She said she was there to make our stay... More

Was this review helpful? Yes
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

Thank you for staying with us and for taking the time to let us know how much you enjoyed our hotel. More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 7, 2014

Booked at a corporate rate of 87.00, checked in with a rate of 109.00, called IHG Care and negotiated to 94.00 for present stay and the next weeks stay. Checked with manager not 5 minutes later and was told rate was 101.00 for following week. Checked out on Thursday with a rate of 109.00 for first night and 92.00 for... More

Was this review helpful? Yes 1
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

We're very sorry to hear about this issue and we urge you to contact the general manager for further assistance, gia@newportgroupinc.com. More

Midlothian, Texas, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 31, 2014

Stayed here after a LONG 15 hours on the road. My wife and I are a little on the picky side when it comes to motel/hotel cleanliness. I hate dirty rooms !! The room was very clean and the staff was very accommodating and friendly. We checked into the room around 10:45 at night and we were informed they had... More

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newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

Thank you for letting us know how much you enjoyed your recent stay with us! It's always good to hear how great our staff is when management isn't around! More

Atlanta, Georgia
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 31, 2014 via mobile

Great hotel...clean, friendly, good breakfast, and convenient location.Our only issue was that the pool was under construction so we had to travel to a nearby hotel so the kids could swim. The staff were all very accommodating!

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newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

We're glad to hear that our staff was friendly and accommodating and we hope you will visit us again the next time you're in the area. More

Pleasant Hope, Missouri, United States
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 26, 2014

This was the best hotel we stayed in during our entire trip. Rooms were clean large and comfortable. Everyone that we came in contact with was smiling and helpful. The desk staff and the housekeeping staff and the lounge staff treated us like family. We really appreciated the breakfast buffet in the morning and the complementary newspapers in the mornings... More

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newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

We're pleased to hear that for the most part you enjoyed your recent stay with us. We do apologize for the pool being out of order, we are in the process of doing some remodeling to it and we hope this will not keep you from coming back. More

Senior Contributor
31 reviews 31 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 9, 2014

Location is good. Food available. Great indoor amenities. Good rooms. But what another guest says about the internet being slow is true. That has to be upgraded. I think dial up is faster. It prohibits any kind of video conferencing. If an upgrade can be done without the hotel offering excuses, this is the place to stay when traveling.

Was this review helpful? Yes
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

Thank you for your honest review of our hotel. We apologize for the internet issue and we assure you that management is working as quickly as possible to get this solved. We hope this will not keep you from coming back to visit us :) More

Ogden, Utah
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 10, 2013

My family stayed here recently and I didn't think the hotel quite lived up to its reviews. The good stuff: the room was clean and the bed comfortable. The area felt safe and there were plenty of places to eat relatively nearby. The breakfast was just fine; the grits were great! Everyone is very nice and friendly. Unfortunately, the room... More

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newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

Thank you for staying with us! We are an older hotel with some wear and tear and we are always working on improving our hotel as a whole. Thank you for letting us know where you thought we could use some improvements, we value our guests' opinions and we hope you'll visit again soon to check out our ever evolving... More

Raleigh, North Carolina
Top Contributor
50 reviews 50 reviews
36 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 3, 2013

I've stayed at this hotel twice now, both for business. I think that it was probably newly renovated the last time I stayed here (3 years ago). A few minor things are starting to show age, but overall, this hotel is in good condition. The front desk staff were friendly, but not the most organized staff I've ever come into... More

Was this review helpful? Yes
newport_group, Social Media Specialist at Holiday Inn Augusta West, responded to this review

Thank you for staying with us and for taking the time to let us know what you thought about our hotel. We're pleased to hear that for the most part you enjoyed everything during your stay and we assure you that all of your concerns have been shared with management and will be handled. We look forward to seeing you... More

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Additional Information about Holiday Inn Augusta West

Address: 441 Park West, Augusta, GA 30813
Phone Number:
Location: United States > Georgia > Augusta
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Augusta West 3*
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Also Known As:
Holiday Inn Augusta West Hotel Augusta
Augusta Holiday Inn

26 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Discover Columbia County’s best kept secret, the Holiday Inn Augusta West! Located just off I-20’s exit 194, we’re close to Augusta, Martinez, Evans Town Center and of course, Fort Gordon! We’re just minutes away from business, shopping, and historical sights. You’ll enjoy comfort and luxury in our spacious guest rooms featuring free WiFi, microwaves and refrigerators, in-room safes, 27” flat screen LCD TVs and the best night’s sleep you’ve had in awhile! Kem’s Restaurant serves only the best in American cuisine and our full-service lounge serves top-shelf liquors, wines, bottled and draft beers. Refresh yourself with a swim in our crystal-clear indoor pool, or get energized in our fitness center! For meetings and conferences, take advantage of our business center or our 1800 square feet of flexible meeting space. We’re here, ready with all you need to make your visit to Augusta a success. We’re the Holiday Inn Augusta West! ... more   less 
Number of rooms
126

Questions & Answers

Questions? Get answers from Holiday Inn Augusta West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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