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Red Roof Inn & Suites Augusta West

4328 Frontage Road, I-20 at Belair Road, Exit #194, Augusta, GA 30909
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Red Roof Inn & Suites Augusta West
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Red Roof Inn & Suites Augusta West
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113 Reviews from our TripAdvisor Community

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Traveler rating
    41
    23
    11
    9
    29
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
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    (113)
  • Mar-May only
    (42)
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    (29)
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    (24)
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    (18)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Out of all the hotels I have stayed around Augusta the Red too inn west is far none the best. They treat their repeat customer as vips the rooms clean.the breakfast is a breakfast. Not a frozen honeynun and colored water for coffee. Aslo the staff ,me.Mary ,janet,takish,shameeka,lataska,leashes,just to name a few and for the staff members I didn't mention... More 

Was this review helpful? Yes
1 of 5 stars Reviewed 5 days ago NEW

I booked a suite for three individuals plus a pet. We arrive at the hotel at 15 to midnight to be checked in. The elevator is out and we are on the third floor. Get settled into the room and the pull out couch is broken, there are no linens and the phone isn't working. There is one other suite... More 

Was this review helpful? Yes
rri585, Manager at Red Roof Inn & Suites Augusta West, responded to this review

Dear Guest I want to apologize for this experience at our hotel. We are taking care of this matter. Our hotel is under new management and we are making lot of changes and renovations. I want to invite you to come and stay with us on your next visit and we can provide you a better stay. I will like... More 

Travelers are raving about these Augusta hotels

5 of 5 stars Reviewed 6 days ago NEW

After being in the desert for 2 years, this is what I needed. I had a very large room that was so comfortable and met my every need. When you are visiting here pass for Nadia Lockett, she is the best. Red Roof Inn, just a great deal!

Was this review helpful? Yes
rri585, Manager at Red Roof Inn & Suites Augusta West, responded to this review

Dear Guest; Thanks for your business. I will share this review with Nadia, she is a very good employee and she enjoys her job. I'm glad you had a great experience at our hotel Red Roof Inn in Augusta West, Augusta GA. Our goal is to make a great experience of each stay. And welcome HOME. Come back and visit... More 

Thomson, Georgia
2 reviews
5 of 5 stars Reviewed 2 weeks ago

When I first entered the hotel I was greeted by two young women. They both was very friendly and helpful. When I got to my room it was fresh and cold. I need help to find my way to the hospital. Sheemika and Alisha gave me good directions and helped me get to Walmart. I promised the manger I would... More 

Was this review helpful? Yes
rri585, General Manager at Red Roof Inn & Suites Augusta West, responded to this review

Dear Guest: Thank you for taking your time to give us your feed back. It's so important for us at Red Roof Inn in Augusta West to please our guest and make them feel very happy. We hope to see you again on your future visit to Augusta GA. I will share this kind words with all my staff. Thank... More 

Level Contributor
53 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed June 24, 2015

Let's start off with a positive the room was only $50 with tax! I have stayed in a whole lot worse for $50! Bedding and sheets were very clean towels were nice, but after that it starts going a little downhill, I'm pretty sure the air conditioner is leaking on the floor because carpet feels wet around area so that... More 

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1 review
1 of 5 stars Reviewed June 22, 2015 via mobile

Right of the bat.. I booked a nonsmoking room and they gave me a smoking one. Then There was a group of 15-20 people throwing a party down by the pool with the children running up and down the hallways and several individuals yelling down the halls. It was absolutely ridiculous and my fiancé and I weren't even able to... More 

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 11, 2015

I travel to Augusta to work. I stay at this hotel routinely. I have enjoyed the location of this hotel as it sits close off the highway and makes the rest of Augusta accessible and easy to get to. The staff has always been friendly. They recently changed management but the hotel remains a nice place to stay. The front... More 

Was this review helpful? Yes 1
Shameka B, Public Relations Manager at Red Roof Inn & Suites Augusta West, responded to this review

dear guest I would like to thank you for your positive feedback and for choosing to stay with us you are welcome anytime and you're business is greatly appreciiated More 

New Bern, North Carolina
1 review
1 of 5 stars Reviewed June 10, 2015

I stayed at this hotel on my way to Florida for one night. This place was horrible. The pictures that show the spaces are definitely either old or stage because everything was either dirty or looked aged. We arrived at 2:00 am and there were four guys smoking and drinking right outside the front entrance. When I went inside to... More 

Was this review helpful? Yes
Shameka B, Public Relations Manager at Red Roof Inn & Suites Augusta West, responded to this review

Dear Guest, I would like to apologize about your recent stay here with us. We have recently changed management as well as hired and entire new housekeeping staff. We have increased our maintenance staff and we are going room by room to make sure the issues that you have discussed are fixed. I would like for you to know that... More 

Augusta, Georgia
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed June 8, 2015

This place is disgusting. Stains everywhere...on the floors, furniture, bedding, shower curtain, even the toilet seats. The bathtub was peeling and there was nasty buildup around the drain. Everywhere smelled like smoke too. The room I was in was labeled no smoking but the ones across the hall were not, so all I could smell was someone's nasty cigarettes. The... More 

Was this review helpful? Yes
Shameka B, General Manager at Red Roof Inn & Suites Augusta West, responded to this review

Dear Guest, I would like to apologize about your recent stay here with us. We have recently changed management as well as hired and entire new housekeeping staff. We have increased our maintenance staff and we are going room by room to make sure the issues that you have discussed are fixed. I would like for you to know that... More 

2 reviews
5 of 5 stars Reviewed June 8, 2015 via mobile

April. The staff ,and their GM Shamka,the head housekeeper shemeka her e have done anything but went out their way to help in anyway they could.I have even told friends,people that no me go to the red roof inn on frontage rd.from the cleanliness,to the freindlyiness to me the red roof inn is by far the best motel inn that... More 

Was this review helpful? Yes
Shameka B, Public Relations Manager at Red Roof Inn & Suites Augusta West, responded to this review

Dear Guest We Would like to thank you for staying with us! We appreciate the positive feedback comments like this motivate us! See you next time More 

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