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Quality Inn Fort Gordon

#18 of 82 Hotels in Augusta
Certificate of Excellence
2.5 of 5
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4073 Jimmie Dyess Pkwy, Exit 194 off Belair Rd, Augusta, GA 30909
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Quality Inn Fort Gordon
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Ranked #18 of 82 Hotels in Augusta
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 14, 2015
W G Columbia, Maryland
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60 reviews from our community

Traveler rating
    32
    15
    6
    3
    4
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16
13
10
12
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbia, Maryland
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed March 14, 2015

We're pleasantly surprised. The room is clean, shower pressure high with at drain that keeps up, and the room has a refrigerator and microwave with a kitchen sink. The staff is friendly and breakfast is adequate with some hot choices. Our room

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Jane G, General Manager at Quality Inn Fort Gordon, responded to this review

Thank you for your review of our property. I am delighted to learn that you found your room to meet your expectations. I am also delighted that you enjoyed your breakfast selection. We have recently revamped our breakfast adding more hot choices your review confirms that we made the correct choices. I am looking forward to your next visit with... More 

Richmond, Virginia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 4, 2015

I was concerned when reading the other reviews about the rooms not being clean. My room *was* clean - it's just a bit dated. The AC unit did need a cleaning and was attended to immediately when I reported it. Had to find a smoking room at the last minute due to my regular hotel going non-smoking. I don't usually... More 

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Jane G, General Manager at Quality Inn Fort Gordon, responded to this review

Thank you for your candid review of our property. We value every opinion even the bad ones, they allow us to make needed improvements. I do apologize for you being disturbed during your stay. We are making some major renovations to each room. New flooring, new granite counter tops in the bathrooms and kitchen and new mattresses in all rooms.... More 

Champaign-Urbana, Illinois
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 10, 2014 via mobile

We felt that our room was fairly clean; nothing of much concern except the stains on the chairs. We were very impressed with the kitchenette - we weren't expecting it when we checked in. It didn't really serve much purpose for our one night stay, but would be quite useful for an extended stay. The concerns we had: The deadbolt... More 

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Jane G, General Manager at Quality Inn Fort Gordon, responded to this review

Thank you for your honest review. We take each of our reviews as an opportunity to learn how to serve our guest even better. Reviews that mention the bad with the good offer us the best opportunity to make nessary improvements. I will follow up on the items that you have listed ensuring the these issues are corrected immediately. I... More 

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 13, 2014

I travel throughout the US extensively for business and never I come across a great value, great staff, an exceptionally clean rooms I want to make sure I tell other travelers about my experience. Jane the manager went out of her way to make sure my stay was excellent and I would highly recommend this hotel to Travers going into... More 

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Jane G, General Manager at Quality Inn Fort Gordon, responded to this review

Thank you for your review. I am delighted that you found our Quality Inn and Suites @ Fort Gordon to be a great value. We are looking forward to assisting you again in the future. More 

Cranberry Township, Pennsylvania
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 14, 2014

Good price. It would be a nice room for long term stay. Very spacious, enough room to set up a work space. Close to Fort Gordon. Breakfast was good to get on the ride. Nice front desk. The title in the kitchen area was a little dirty, but not a deal breaker.

Was this review helpful? Yes 1
Jane G, General Manager at Quality Inn Fort Gordon, responded to this review

Thank you for taking the time to review our Quality Inn and Suites @ Fort Gordon. We appreciate your time and remarks. I am delighted that you enjoyed your stay. I certainly speak with housekeeping concerning this breakfast area to make sure that the floor is cleaned properly. I hope to see you again on your next visit to Augusta. More 

Durango, Colorado
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 3, 2014

I was very pleased with my room. It was large with a kitchenette that included a large refrigerator and microwave with a seating area for two. It also included a desk and a separate tap for drinking water. The room was older but very well maintained and updated with a newer bathtub. The furniture was in very good shape and... More 

Was this review helpful? Yes 1
Jane G, General Manager at Quality Inn Fort Gordon, responded to this review

Thank you for taking the time to submitt a review of our Quality Inn and Suites @ Fort Gordon. We appreciate your review and I will be sure to share it with the entire staff. Although we have an older hotel we do everything we can to maintain our hotel with top of the line adminities. Each year we undertake... More 

Summerville, South Carolina
Senior Contributor
22 reviews 22 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed September 28, 2014

I travel on business very often. As the title states, this was the worst stay at any hotel/motel chain I have ever had. I entered the room and it was evident it lacked the type cleaning that is typical in other establishments I frequent. The remote for the tv was "sticky" and most surfaces had a tacky feel to them.... More 

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Jane G, General Manager at Quality Inn Fort Gordon, responded to this review

I wish to apologize to you for the condition you found your room on your recent visit. I have addressed this issue and taken the appropriate action to ensure that this does not happen again. I must agree with you as this level of housekeeping is unexcusable and has been delt with the same day you checked out. I was... More 

Saskatoon, Canada
Top Contributor
63 reviews 63 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 10, 2014

Room from hell #235- It was 100 plus at check-in so we waited until about 10pm to move into this room. I was appalled at the lack of cleaning done in this room. I took lysol wipes and mopped the bathroom/kitchenette floors and it came up black from the dirt. We travel with our dogs so I looked around for... More 

Was this review helpful? Yes 1
Jane G, General Manager at Quality Inn Fort Gordon, responded to this review

We take each and every complaint serious and investigate each completely. When we have fell short of our standard we do everything possible to ensure that our guest are taken care of by offering them a new room and a discount on their room rate. I feel terrible that you feel that you have not received enough of an apology... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 31, 2014 via mobile

I can't think of anything bad or even something for improvement. And we left something in the room and they were quick to call and offer to mail it to us. I will for sure stay here again if i ever get back that way.

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Jane G, General Manager at Quality Inn Fort Gordon, responded to this review

Thank you for taking the time to review our Quality Inn and Suites @ Fort Gordon. We understand that your time is important thus we are especially delighted that you gave us a good review. I will be certain to share this with the staff at our next meeting. I am glad to know that you were please with your... More 

Phenix City, Alabama
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 29, 2014

If you want a great hotel at a reasonable price in the Fort Gordon, GA area, this is the place to stay. The hotel was clean & easy to find. The staff was friendly, helpful & professional. A Waffle House is next door for a quick, inexpensive meal. I will definitely return here when I am in the area..

Was this review helpful? Yes
Jane G, General Manager at Quality Inn Fort Gordon, responded to this review

Thank you for your review. We take every review of our Quality Inn and Suites @ Fort Gordon as a learning tool allowing us to make any necessay changes which will improve our service to our guest. I will share your review with the staff at our next meeting so that they too can benefit from positive along with the... More 

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