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All 79 Augusta hotels

Quality Inn & Suites

2.0 of 5 Hotel   |   1052 Claussen Road, Augusta, GA 30907
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Ranked #46 of 79 Hotels in Augusta
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41 reviews from our community

Traveler rating
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    4
    9
    10
    13
See reviews for
6
6
2
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Columbia, South Carolina
Contributor
15 reviews 15 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 22, 2014

Have been staying here for years. Absolutely love these people & this place. They are very accommodating. the check in guys as well as the cleaning staff. It is an older motel that has been there for awhile. They listen & respond well if there is a problem of any kind or if something is needed as far as extra... More

Was this review helpful? Yes
Atul S, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time and writing a review for the Quality Inn and Suites Augusta. We appreciate all feedback from our guest to help us improve our property in all aspects! Thank you Atul Sinha More

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 28, 2014 via mobile

Not worth the money. A $50 hotel that charged $300. Rooms were old and had not been updated in years. Security was also a little suspect ................. The walls had a few holes and the carpet was at least 15 years old. Lots of smoking stations and the entire place smelled like a cigarette butt..

Was this review helpful? Yes 2
Atul S, Manager at Quality Inn & Suites, responded to this review

Thank you for your review. The entire property carpet was changed 1 week prior to Master's week. The entire property received a fresh coat of Irish Cream paint in the guest rooms and Oyster White in the bathrooms 1 month prior. Again we do appreciate all the reviews that we receive Atul Sinha General Manager More

Columbus, Georgia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 2, 2014

I travel a lot on business and I stay in a lot of hotels, and this time I chose the Quality Inn on Claussen Rd in Augusta Ga. Wrong choice! I had to plunge the non working toilet (myself) after having informed the front desk (once) day and night clerk twice that the toilet in the room was not working.... More

Was this review helpful? Yes 2
Atul S, Manager at Quality Inn & Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More

Keysville, Georgia
1 review
5 of 5 stars Reviewed October 30, 2013

I stayed at the this hotel and it was a very nice experience, Upon entering the hotel the staff at the front desk were very helpful and very kind, The rooms were nice and the kitchenettes in the rooms were most accommodating. Over all I enjoyed my stay and I will return.

Was this review helpful? Yes
Atul S, General Manager at Quality Inn & Suites, responded to this review

Thank you for your positive feedback we strive to make sure that all our guests encounter the best stay possible!! More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed September 16, 2013

The personalized service has always been exceptional over the years. The assistant manager (Katie) and custormer service personnel (April and Katie) were helpful in making my group reservations a pleasure staying there. The facility could use a lot of upgrade such as pressure washing the breezeway and doors securely closed. My stay is only one day, however I like the... More

Was this review helpful? Yes
Atul S, General Manager at Quality Inn & Suites, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Atul Sinha More

Atlanta
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 25, 2013 via mobile

I used to stay here 3-4 times a year...absolutely USED to love it, but it has gone downhill fast. The air works GREAT, but that is the only positive from the weekend. We had 3 rooms and all 3 had issues. One had had a fire in it at some point by the stove. One had busted chairs at the... More

Was this review helpful? Yes 1
Atul S, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write a response on trip advisor. We are currently under new management and are in the bidding process of renovating the property. I do sincerely apologize for the trouble that you had during your stay with us. We do hope that you will stay us again in the future as we have great... More

Greenville, South Carolina
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 14, 2013

Great Rates, Great full rooms that are actually suites as they all have full size Frigs and a kitchenette. And, I can't speak more highly of the staff. Dorothy check me in and made me feel most welcome. I strongly recommend this clean, safe, hotel. The rates are very good also.

Was this review helpful? Yes
Atul S, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your kind words of our property and staff. We take great pride in our customer relations and always appreciate a positive review! Hope to see you soon! More

Augusta, Georgia
1 review
5 of 5 stars Reviewed August 9, 2013

Gotta say that Ms. Dorothy Hall was the consummate professional! She helped me with pricing info and the use of my Choice Privileges Membership. Also helped me compare other Choice-based hotels nearby! Great job Dorothy!

Was this review helpful? Yes
Atul S, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time in reviewing our property! We are making great changes here at the Quality Inn. I am pleased that Dorothy was a great help to you. We hope to see you again soon! More

Augusta, Georgia
1 review
4 of 5 stars Reviewed July 30, 2013

Good hotel room for the price. Excellent service and support from the hostess, Phylis was her name I believe. She was very helpful is telling us about the area. She informed us were all the good places to eat. She was very friendly and greeted us with a smile.

Was this review helpful? Yes
Atul S, General Manager at Quality Inn & Suites, responded to this review

Thank You for your in sight! More

Spartanburg, South Carolina
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 5, 2013

Quality Inn and Suites 1052 Claussen Rd Augusta, GA 30907 706 737-5550 Room 136 Quality Inn and Suites is not honoring refund practices for an unhealthy environment. This hotel will not give me a refund for an old urine soaked mattress and dirt flying in from the air unit. Reason for no refund is did not switch rooms at 2... More

Was this review helpful? Yes 3
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Additional Information about Quality Inn & Suites

Address: 1052 Claussen Road, Augusta, GA 30907
Phone Number:
Location: United States > Georgia > Augusta
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn & Suites 2*
Number of rooms: 107
Reservation Options:
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Also Known As:
Augusta Quality Inn
Quality Inn Augusta

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