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Quality Inn & Suites

2.0 of 5
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1052 Claussen Road, Augusta, GA 30907
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Ranked #44 of 82 Hotels in Augusta
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45 reviews from our community

Traveler rating
    6
    5
    11
    10
    13
See reviews for
6
9
2
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Nice relaxing night. Tammy was super sweet at check in. Room was laid out nicely and plenty spacious. We were on the second floor. Everything was nice and quiet. Would recommend to anyone who would understands that if you want to nitpick every detail...spend $$$ and stay at the Hilton... If you're looking for a nice value...this is where you'll... More 

Was this review helpful? Yes 1
Rochester, New York
Top Contributor
83 reviews 83 reviews
38 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We picked this site because of its pet policy (check in with credit card) and location. Very happy with pet policy and friendliness of staff. Nice kitchenettes as far as function. Good wifi. Very loud neighbors and hot room on a cool evening. Complaint about noise nicely handled. We were there for a half marathon so were out too early... More 

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Senior Contributor
43 reviews 43 reviews
17 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 22, 2014

The hotel is nicely put together. It is a true bargain. However, the dusting could be done a bit better. Also, to one side of my bed the fixture had been ripped off the wall and replaced with a lamp that sat on the night stand. Not a big deal, still functional, but just a little something they might be... More 

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1 review
4 of 5 stars Reviewed October 10, 2014

I was in Augusta for work and stayed here because I always stay at a choice hotel when I travel. I expected the usual. Boy was I surprised. First of all I checked in at midnight and the girl at the desk was awake smiling happy and very accommodating. My room (204) was a little smaller that I'm used to... More 

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Columbia, South Carolina
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 22, 2014

Have been staying here for years. Absolutely love these people & this place. They are very accommodating. the check in guys as well as the cleaning staff. It is an older motel that has been there for awhile. They listen & respond well if there is a problem of any kind or if something is needed as far as extra... More 

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Atul S, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time and writing a review for the Quality Inn and Suites Augusta. We appreciate all feedback from our guest to help us improve our property in all aspects! Thank you Atul Sinha More 

Chicago, Illinois
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 28, 2014

Not worth the money. A $50 hotel that charged $300. Rooms were old and had not been updated in years. Security was also a little suspect ................. The walls had a few holes and the carpet was at least 15 years old. Lots of smoking stations and the entire place smelled like a cigarette butt..

Was this review helpful? Yes 2
Atul S, Manager at Quality Inn & Suites, responded to this review

Thank you for your review. The entire property carpet was changed 1 week prior to Master's week. The entire property received a fresh coat of Irish Cream paint in the guest rooms and Oyster White in the bathrooms 1 month prior. Again we do appreciate all the reviews that we receive Atul Sinha General Manager More 

Columbus, Georgia
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 2, 2014

I travel a lot on business and I stay in a lot of hotels, and this time I chose the Quality Inn on Claussen Rd in Augusta Ga. Wrong choice! I had to plunge the non working toilet (myself) after having informed the front desk (once) day and night clerk twice that the toilet in the room was not working.... More 

Was this review helpful? Yes 2
Atul S, Manager at Quality Inn & Suites, responded to this review

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that... More 

Keysville, Georgia
1 review
5 of 5 stars Reviewed October 30, 2013

I stayed at the this hotel and it was a very nice experience, Upon entering the hotel the staff at the front desk were very helpful and very kind, The rooms were nice and the kitchenettes in the rooms were most accommodating. Over all I enjoyed my stay and I will return.

Was this review helpful? Yes
Atul S, General Manager at Quality Inn & Suites, responded to this review

Thank you for your positive feedback we strive to make sure that all our guests encounter the best stay possible!! More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed September 16, 2013

The personalized service has always been exceptional over the years. The assistant manager (Katie) and custormer service personnel (April and Katie) were helpful in making my group reservations a pleasure staying there. The facility could use a lot of upgrade such as pressure washing the breezeway and doors securely closed. My stay is only one day, however I like the... More 

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Atul S, General Manager at Quality Inn & Suites, responded to this review

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Atul Sinha More 

Atlanta
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 25, 2013 via mobile

I used to stay here 3-4 times a year...absolutely USED to love it, but it has gone downhill fast. The air works GREAT, but that is the only positive from the weekend. We had 3 rooms and all 3 had issues. One had had a fire in it at some point by the stove. One had busted chairs at the... More 

Was this review helpful? Yes 1
Atul S, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write a response on trip advisor. We are currently under new management and are in the bidding process of renovating the property. I do sincerely apologize for the trouble that you had during your stay with us. We do hope that you will stay us again in the future as we have great... More 

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