We have stayed at this hotel several times and most recently over the Memorial Day weekend. The service is EXCELLENT. The GM, Leslie is awesome and from the moment you step through the doors, it’s very evident that the team has been trained well. Everyone is professional and very friendly. The entire hotel is very clean and it smells really... More

The only downside of staying here is that the in-room wifi is not free. Other than that, everything was top-notch. It's also very convenient to I-20 & many area restaurants. It has a Steakhouse in the hotel, but we didn't eat there. I would definitely stay here again in the future.

This hotel presented me with a first class experience and superb customer service during my stay. The entire hotel was spotless, and well appointed. The staff made the stay a very enjoyable experience. My room was on the club level and was excellent with a comfortable king size bed, ample work space as well as a comfortable chair for relaxing,... More

I've never been a big fan of Sheratons, so you need to know that this colors my opinion going in. (Just not a fan of the color schemes and soap/shampoos - probably a silly reason not to like them.) Anyway, the hotel is very new, very clean, and smells really good. The smelling really good is fine as long as... More

It seems to be a new place. The staff was cordial. The rooms were plenty big. They have a bar/restaurant downstairs. All in all ok. They would do better offering a free breakfast. They did have free WiFi. On Washington Road not too far from the I-20 exit.

Facility is fine for the money. The attitude of the front staff is cold. I called the hotel prior to our stay to work out a detail. After being on hold twice for 10 minutes each, the call concluded with no resolution. During our visit, the front desk was less than helpful with rooming questions. As a SPG member, it... More

Stayed at the hotel both before and after the Masters golf tournament. In every aspect I was disappointed with the service. While checking, I felt like it was an inconvenience that I was there. I met some colleges in the bar so joined them for a drink. They warned me it would be a process. After finally getting the bartenders... More

Overnight stay. Clean, comfortable, and really nice staff. My daughter and I were on our own for this stay as my husband had to work and he was most concerned with the safety of the hotel and the area it was in. This hotel passed with flying colors in both of those respects. The hotel was in a nice area... More

I booked a quick overnight stay here on a longer trip. I needed a pet-friendly hotel as we were traveling with our small dog, and it seemed the only ones I could find were the lower-end chains. Well, the Sheraton turned out to be perfect! They charged a small ($50, I think) fee for the dog, which I found reasonable.... More