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All 78 Augusta hotels

Sheraton Augusta Hotel

3.5 of 5 Hotel   |   1069 Stevens Creek Road, Augusta, GA 30907
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Sheraton Augusta Hotel

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77%
Ranked #12 of 78 hotels in Augusta
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
siloamjim Harrison, Arkansas
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121 people have reviewed this hotel

Traveler rating
    53
    40
    14
    9
    5
See reviews for
32
14
8
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
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English first
Harrison, Arkansas
Top Contributor
81 reviews 81 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Sheraton for the Masters. The hotel is located on Washington Road and has a shuttle to the course. The bar and restaurant are fine, and our room was nice. We were a little disappointed the club room wasn't open while we were there, and they didn't offer the social hour, where they offer wine tasting, but... More

Was this review helpful? Yes
Jamie W, Guest Relations Manager at Sheraton Augusta Hotel, responded to this review

Thank you for taking the time to give us your feedback. I am so happy to hear that you enjoyed your stay with us. We strive to offer the best customer service and I am so happy to hear that we are achieving those goals. I want to apologize for the our Club Lounge as well as our Sheraton Social... More

Greenville, South Carolina
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

My experience at the Sheraton was a nightmare. First the hotel it self is nasty. The carpets and furniture are dirty and worn out. We ordered room service and we're charged gratuity twice plus a room service fee for an item we forgot to place on our original order. Bikers and prostitutes were walking/yelling all night in the halls. Seriously!... More

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Lawton, Oklahoma
Top Contributor
74 reviews 74 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was clean , friendly, great facilities. Location was okay. Nice bar and restaurant area. Would highly recommend. The pool and workout room were great. Only about 5-10 minutes from the Masters course. Not many good restaurants nearby

Was this review helpful? Yes
Jamie W, Guest Relations Manager at Sheraton Augusta Hotel, responded to this review

Thank you so much for taking the time to give us your feedback. I am so happy to hear that you had such an enjoyable stay. We do take pride in the amenities that we offer and we are glad that they are exceeding your expectations. We look forward to welcoming you again next time your travels bring you to... More

Colorado
Top Contributor
82 reviews 82 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I arrived early and the staff jumped into action getting a room ready. It was clean and well done. I was late for house keeping two of the days and they still did a superb job. One night I was hungry and wanted something healthy and not on the menu…they made it anyway. I would say for a roadside hotel... More

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Caleigh B, Guest Relations Manager at Sheraton Augusta Hotel, responded to this review

Thank you for taking the time to complete our survey. We try to provide the best possible experience for all of our guests so I am so pleased to hear we succeeded. I can not wait to share this review and I do hope we have the opportunity to welcome you back to our hotel in the near future. More

Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 16, 2014

I recently stayed at the Sheraton Augusta in order to attend a family function. The hotel was modern and very clean. The staff was friendly,happy and seemed very well trained. Food quality for both dinner and the following day lunch was good. The lobby was very comfortable and inviting for friends and family to visit..overall, a well managed hotel.

Was this review helpful? Yes
Caleigh B, Guest Relations Manager at Sheraton Augusta Hotel, responded to this review

Thank you for taking the time to write a review. I am so thrilled to hear you had such an enjoyable experience while staying at our hotel. It is such a compliment to hear our guests speak so highly of our hardworking employees and I am so excited to share this wonderful review with them. I do hope we have... More

Auckland
Top Contributor
174 reviews 174 reviews
38 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed February 9, 2014

I stayed here on Super Bowl night, travelling alone I heading downstairs to the bar to watch the game, there were not many people there but the barmaid called Rebekah kept chatting to me, food was excellent and compny was great. Room was very good- modern and spacious. Parking righ outside the front door.

Was this review helpful? Yes
Caleigh B, Guest Relations Manager at Sheraton Augusta Hotel, responded to this review

Thank you for taking the time to write a review. I just wanted to tell you how pleased I am to hear you had such an enjoyable experience during your stay. Your feedback is appreciated and I do hope we have the opportunity to welcome you back in the near future. More

Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 5, 2014

Average at best. moderately clean, but noisy. Son moved to Augusta, so this was the first of many trips. Will look for another place and keep you posted. Stayed two nights in Jan. Hotel was at low occupancy, but still was not able to sleep due to noise and temperature fluctuations. Noise came from pipes or something in the walls... More

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Caleigh B, Guest Relations Manager at Sheraton Augusta Hotel, responded to this review

Dear 1BiggieJohn, First of all I would like to thank you for taking the time to write a review. All feedback is crucial to the hotel ensuring it operating at its highest potential. I do want to apologize for your disappointment with your stay. We do take every measure we can to control unwanted noise for guests. As for the... More

America
Contributor
12 reviews 12 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 30, 2013

Stayed here overnight on my road trip. Hotel is really nice with a heated pool and fitness center. Loved both of those and the ample parking. Room was very clean and so was the bathroom. The front deal staff was very welcoming and greatly assured in all my requests. Will definitely stay here whenever I am in augusta.

Was this review helpful? Yes
Caleigh B, Guest Relations Manager at Sheraton Augusta Hotel, responded to this review

Thank you for taking the time to write a review. All guest feedback in crucial in helping us ensure we are providing a most favorable guest experience, so I am pleased to hear we succeeded. I will share your kind words with the front desk associates and I do hope we have a chance to welcome you back in the... More

Chicago, Illinois
Top Contributor
64 reviews 64 reviews
24 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 12, 2013

The rooms are clean and comfortable. Beds are great and bathrooms are well stocked. Starbucks coffee is available in the rooms. The staff is friendly and accommodating. My company had a buffet breakfast every morning and the food was less than good. This may or may not be indicative of the normal restaurant fare.

Was this review helpful? Yes
Caleigh B, Guest Relations Manager at Sheraton Augusta Hotel, responded to this review

Thank you for taking the time to write a review. I am pleased to hear your positive feedback about our hotel and staff. I would like to get more details in response to the buffet so I can address it with our food and beverage manager to ensure we are meeting each guests needs. Once again thank you for the... More

Atlanta, Georgia
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 24, 2013

I tend to be loyal to Hiltons but my fiancé booked this hotel and I am glad he did. I stayed in the Hilton Garden Inn across the street in 2010 and the hotels are comparable (I am told they are owned by the same people). I am a gold member for both hotels. However, as a gold member at... More

Was this review helpful? Yes
Caleigh B, Guest Relations Manager at Sheraton Augusta Hotel, responded to this review

I would like to take the time the thank you on behalf of the Sheraton Augusta Hotel for such a glowing review. We take great pride in not only the conditions in which we present our hotel, but the guest experience we are able to provide. Each one of our employees is very dedicated in taking the extra step to... More

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Additional Information about Sheraton Augusta Hotel

Address: 1069 Stevens Creek Road, Augusta, GA 30907
Phone Number:
Location: United States > Georgia > Augusta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 78 hotels in Augusta
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Augusta Hotel 3.5*
Official Description (provided by the hotel):
Our hotel is located in downtown Augusta, conveniently located near Augusta National Golf Course, home of the Masters Tournament. ... more   less 
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