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Sheraton Augusta Hotel

#14 of 82 Hotels in Augusta
Certificate of Excellence
3.5 of 5
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1069 Stevens Creek Road, Augusta, GA 30907
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Sheraton Augusta Hotel
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Ranked #14 of 82 Hotels in Augusta
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Dittos Columbia, South Carolina
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164 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Columbia, South Carolina
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here last night and it is a very nice hotel that could easily be #1 on tripadvisor if they made a few improvements. We stayed in a club level room which is more expensive than a regular room. The club level includes access to the club lounge. At the lounge they have free soft drinks and bottled water.... More 

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Leslie H, General Manager at Sheraton Augusta Hotel, responded to this review

Greetings Carolyn, Thank you for the nice comments in regards to your recent stay with us. Having a chef on the Club Level is new for us so I am so glad you enjoyed it. I will definitely pass this comment along to Brian. I do appreciate you bringing the ceiling issue to my attention. I will definitely pass this... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

We brought our 3 lb Pomeranian, we had no problems with him there. The staff is friendly and the bar downstairs is open late. We came the week before the masters 2015 and also stayed at another hotel the night before. this hotel is by far more comfortable since the other hotel had the cheap sheets and old school comforter.... More 

Was this review helpful? Yes
Leslie H, General Manager at Sheraton Augusta Hotel, responded to this review

Greeting Kristina K, Thank you for the nice comments. We are so glad you enjoyed your stay with us. I do hope that when traveling to Augusta we have the pleasure of serving you again. With Warmth, Leslie Hayes More 

Liverpool, England, United Kingdom
Contributor
13 reviews 13 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was very comfortable, but are in restaurant and while steak was ok the chips ere cold and wine was very expensive. Good location for Masters and shuttle was good. Would stay here again for the tournament but not much other than golf to commend Augusta.

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Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Leslie and Brooke at the front desk were especially kind and helpful. Had a blast playing cornhole on the back patio with some guys from California. Also ate crawfish for the first time at the bar since the special that night was a seafood broil. All in all a fun hotel stay.

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Leslie H, General Manager at Sheraton Augusta Hotel, responded to this review

Greetings CWScott, Thank you for the nice comments.. We are so glad that you enjoyed your stay and the low country boil. We hope you're enjoying the golf balls as well. We hope to see you next year again ! With Warmth, LHayes General Manager More 

Tiverton, United Kingdom
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago

The Sheraton Augusta was meant to be the base for my brother and my visit to the US Masters. We arrived after midnight after our flight to Atlanta and 2 and a half hour transfer. We had booked a room with twin queen sized beds but were horrified that our room had a single king size. The surly reception staff... More 

Was this review helpful? Yes 1
Leslie H, General Manager at Sheraton Augusta Hotel, responded to this review

Greetings Nigel, I do apologize for the inconveniences you experienced during your stay with us. As you know our hotel is sold to a third party during this time period. It is my understanding that the third party unfortunately had the incorrect room type booked for your trip. I am glad that after one evening we were able to place... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed here for business and have to say this has one of the best hotel gyms I have ever seen. Clean, bright, programs on the wall in case you want guidance, and plenty of equipment including free weights and resistance bands. The bar downstairs had great food - the BBQ chicken salad was so spicy and yummy, and check... More 

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Leslie H, General Manager at Sheraton Augusta Hotel, responded to this review

Greetings Stephklo, I am so glad that you were able to enjoy our fitness center during your stay. You will also be happy to know that in the next few months we will be updating all fitness equipment. I hope that we will be able to welcome you to our hotel in the near future. Upon your next visit do... More 

kailua-kona
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed one night here while traveling to Charleston to visit with family. We arrived late in the evening and Jessica at the front desk was friendly. We needed to get to the car rental at the airport the following morning and Kit was able to arrange a taxi for us. Again, upon checking out Jessica printed out driving directions... More 

Was this review helpful? Yes 1
Leslie H, General Manager at Sheraton Augusta Hotel, responded to this review

Greetings Colleen, Thank you for the nice comments in regards to our staff... I will definitely pass them along. We hope to welcome you back in the near future. With Warmth, LHayes General Manager More 

Contributor
20 reviews 20 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 31, 2015

Pros- extremely friendly and accommodating staff, from front desk to housekeeping; convenient/easy access from I-20; nice decor in lobby; wonderful large feather pillows; excellent shower; quiet. Cons- was expecting a more comfortable bed (bed was akin to what you'd get at a Hampton Inn); room was cramped (what I would expect at Holiday Inn or Hampton Inn); elevator was filthy... More 

Was this review helpful? Yes 2
Leslie H, General Manager at Sheraton Augusta Hotel, responded to this review

Dear Summer, Thank you for the comments. I apologize that our Sheraton Serta Sweet Sleeper was not to your satisfaction. I have notified our housekeeping department in reference to the cleanliness of the elevator to ensure that this is not a problem in the future. We do hope that you enjoyed the rest of your visit to Augusta. With Warmth,... More 

Ormond Beach, Florida, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 30, 2015

1st time I was in that motel and it was a great fine. Will keep this one for my Go To. We are in Augusta a few times a year and I will be returning. Easy access, rooms are clean, well staged, friendly staff through out our stay. Restaurants and shopping are close by. Easy access to I-20.

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Birmingham, Alabama
Top Contributor
114 reviews 114 reviews
69 hotel reviews
73 helpful votes 73 helpful votes
3 of 5 stars Reviewed March 27, 2015

HUGE DOG IN ROOM NEXT DOOR! At times, sounded like a kennel. this is absolutely ridiculous. Why bring a huge dog with you if you can't control it???? Plus the people so LOUD, smoking cigarettes... it seemed like a "flashback" to the 70's. Stinks. I posted sleep quality POOR due to SMOKE, NOISE, DOG BARKING... the bed was comfortable. It... More 

Was this review helpful? Yes 1
Leslie H, General Manager at Sheraton Augusta Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We are 100% a non smoking hotel. We enforce a $200 fee for smoking or evidence of smoking. I am unaware of complaints from the weekend in which... More 

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