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Holiday Inn Express Augusta East

2.5 of 5 444 Broad Street, Augusta, GA 30901 (Formerly Regency Inn Augusta)
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Holiday Inn Express Augusta East
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Holiday Inn Express Augusta East
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16 reviews from our community

Traveler rating
    7
    4
    3
    0
    2
See reviews for
2
2
1
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
43 reviews 43 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is situated in a horrible area of town and therefore they have put a gate on the parking lot. I appreciate the fact that they took that precaution for cars not to get broken into but the hotel is not that great. The hotel could have been put together better. The rooms are not that great either. But... More

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

Wow! I was pleasantly surprise upon my arrival. Mr. Nelson, hotel security, greeted us with a big hello. He helped us with our luggage, and he even went to the back to get chamomile tea for me. It was pretty late when we checked into the hotel, but I had to return to my car in the dark. Guess who... More

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Raleigh, North Carolina
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is nothing short of amazing. The entire hotel is very clean, very modern, and i found nothing to be wrong with the hotel. The staff is very, very nice and very helpful for anything that you might need. The room is very clean, extremely spacious, and really comfortable. Our room had two queen beds, a desk, and a... More

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South Florida, Florida
Contributor
11 reviews 11 reviews
10 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed October 7, 2014

The hotel is brand new and clean. The rooms are spacious and comfortable. The beds had the most comfortable mattresses I have ever slept on in a hotel, even beating 5 star resorts. The staff was very accommodating to our needs by opening the breakfast area very early on race day. This was a perfect choice to stay at for... More

Was this review helpful? Yes 1
Knoxville, TN
Top Contributor
51 reviews 51 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed September 5, 2014

I stayed at this hotel on rewards points, and the front desk worker thanked me for being a rewards club member. She then proceeded to charge my credit card for the night's stay also. I am in the midst of seeking a refund for the double-billed room, but the hotel staff was not helpful. I was told that the refund... More

Was this review helpful? Yes 2
Virginia
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 5, 2014

One of the elevators did not work the entire time I was there. There is only one ice machine and it is on the first floor. You have to park your car inside of a gate that you access with your room key, but you can walk in and out the side gate with no key. There isn't even a... More

Was this review helpful? Yes
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for reaching out to us via TripAdvisor and thank you for your kind comments about our hotel. Please know that your comfort and satisfaction are of the utmost importance to us, and we apologize for the inconveniences experienced during your stay. We are dedicated to ensuring your safety and satisfaction and apologize for our missed steps in service... More

Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

New -still fresh and clean. The receptionist was pleasant and helpful. The room was comfortable, but the bathroom's vanity, ice bucket, and rims around the mirror were dusty. Maybe someone forgot to dust the items after moving them in? The breakfast area was well lit. The breakfast items were wonderful! Love the new pancake machine!!! In the heart of downtown... More

Was this review helpful? Yes
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for reaching out to us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us and we apologize for the mismanagement of the situation and for the frustration you faced. We hope you will give us another opportunity to show you the quality hospitality you expect should you return to our area in the... More

Chatsworth, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 28, 2014 via mobile

We stay July 27, 2014 Last minute stop while heading to Charleston, sc. The neighbor seemed a little run down but feels safe. Easy check in. Clean room and comfortable. Air works good. In fact the room was freezing when we first walked in, which that's how we like it. Check in was a breeze. They is a gated parking... More

Was this review helpful? Yes 1
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for taking the time to post your recent stay with us via TripAdvisor. Please know that your feedback is extremely valuable to our team and we will utilize your comments as we continue to focus on making every guest experience the best it can be. Your survey has been shared with all team members and all were very... More

San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 19, 2014

I attended the Nike Peach Jam, a huge basketball tournament that brings thousands of visitors to Augusta. Booking on a week's notice nearly all decent hotels were sold out but I was able to book this one through Expedia. On the drive from Atlanta to Augusta I got a call from Expedia saying the hotel called to say they are... More

Was this review helpful? Yes 1
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for reaching out to us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us and we apologize for the mismanagement of the situation and for the frustration you faced. We hope you will give us another opportunity to show you the quality hospitality you expect should you return to our area in the... More

Chicago, Illinois
Top Contributor
116 reviews 116 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 19, 2014

I walked in with a last minute reservation, and it was as if I had been a regular and not been back for a long time. I was greeted warmly and openly by the front desk, and even the custodial staff I encountered welcomed me to the property as well, something I hadn't encountered at every hotel. the front lobby... More

Was this review helpful? Yes
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for taking the time to post your recent stay with us via TripAdvisor. Please know that your feedback is extremely valuable to our team and we will utilize your comments as we continue to focus on making every guest experience the best it can be. Your survey has been shared with all team members and all were very... More

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Additional Information about Holiday Inn Express Augusta East

Address: 444 Broad Street, Augusta, GA 30901 (Formerly Regency Inn Augusta)
Phone Number:
Location: United States > Georgia > Augusta
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Augusta East 2.5*
Number of rooms: 117
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