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All 78 Augusta hotels

Holiday Inn Express Augusta East

2.5 of 5 Motel   |   444 Broad Street, Augusta, GA 30901 (Formerly Regency Inn Augusta)
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Holiday Inn Express Augusta East
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57%
Ranked #40 of 78 Hotels in Augusta
A recent review
3 of 5 stars Reviewed August 5, 2014
Tiffani S Virginia
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14 reviews from our community

Traveler rating
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    4
    2
    0
    4
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5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Any
English first
Knoxville, TN
Top Contributor
51 reviews 51 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed at this hotel on rewards points, and the front desk worker thanked me for being a rewards club member. She then proceeded to charge my credit card for the night's stay also. I am in the midst of seeking a refund for the double-billed room, but the hotel staff was not helpful. I was told that the refund... More

Was this review helpful? Yes 1
Virginia
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed August 5, 2014

One of the elevators did not work the entire time I was there. There is only one ice machine and it is on the first floor. You have to park your car inside of a gate that you access with your room key, but you can walk in and out the side gate with no key. There isn't even a... More

Was this review helpful? Yes
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for reaching out to us via TripAdvisor and thank you for your kind comments about our hotel. Please know that your comfort and satisfaction are of the utmost importance to us, and we apologize for the inconveniences experienced during your stay. We are dedicated to ensuring your safety and satisfaction and apologize for our missed steps in service... More

Contributor
15 reviews 15 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

New -still fresh and clean. The receptionist was pleasant and helpful. The room was comfortable, but the bathroom's vanity, ice bucket, and rims around the mirror were dusty. Maybe someone forgot to dust the items after moving them in? The breakfast area was well lit. The breakfast items were wonderful! Love the new pancake machine!!! In the heart of downtown... More

Was this review helpful? Yes
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for reaching out to us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us and we apologize for the mismanagement of the situation and for the frustration you faced. We hope you will give us another opportunity to show you the quality hospitality you expect should you return to our area in the... More

Chatsworth, Georgia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 28, 2014 via mobile

We stay July 27, 2014 Last minute stop while heading to Charleston, sc. The neighbor seemed a little run down but feels safe. Easy check in. Clean room and comfortable. Air works good. In fact the room was freezing when we first walked in, which that's how we like it. Check in was a breeze. They is a gated parking... More

Was this review helpful? Yes
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for taking the time to post your recent stay with us via TripAdvisor. Please know that your feedback is extremely valuable to our team and we will utilize your comments as we continue to focus on making every guest experience the best it can be. Your survey has been shared with all team members and all were very... More

San Francisco, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 19, 2014

I attended the Nike Peach Jam, a huge basketball tournament that brings thousands of visitors to Augusta. Booking on a week's notice nearly all decent hotels were sold out but I was able to book this one through Expedia. On the drive from Atlanta to Augusta I got a call from Expedia saying the hotel called to say they are... More

Was this review helpful? Yes 1
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for reaching out to us via TripAdvisor. Please know that your satisfaction is of the utmost importance to us and we apologize for the mismanagement of the situation and for the frustration you faced. We hope you will give us another opportunity to show you the quality hospitality you expect should you return to our area in the... More

Chicago, Illinois
Top Contributor
102 reviews 102 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 19, 2014

I walked in with a last minute reservation, and it was as if I had been a regular and not been back for a long time. I was greeted warmly and openly by the front desk, and even the custodial staff I encountered welcomed me to the property as well, something I hadn't encountered at every hotel. the front lobby... More

Was this review helpful? Yes
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for taking the time to post your recent stay with us via TripAdvisor. Please know that your feedback is extremely valuable to our team and we will utilize your comments as we continue to focus on making every guest experience the best it can be. Your survey has been shared with all team members and all were very... More

florida
Top Contributor
167 reviews 167 reviews
42 hotel reviews
116 helpful votes 116 helpful votes
4 of 5 stars Reviewed July 9, 2014

Highlights: The hotel must have been recently remodeled. Our room looked new. The room was clean, the air worked properly and the bathroom was spotless. Breakfast was very good. Staff was very friendly and helpful. Lowpoints: There was a terrible amount of noise from midnight to 2 am with folks taking their party to the hallway. The hotel is in... More

Was this review helpful? Yes
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for sharing this quick feedback on your stay with us via TripAdvisor. We appreciate your honest input and will keep your comments in mind as we constantly look for new ways to improve our guests' experience. We hope you will return to stay with us the next time you are in town and let us know how we... More

Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 12, 2014 via mobile

We booked this HI Express for an overnight stay while traveling home from a trip to the Northeast. The hotel was new, everything about the facility was great. We especially appreciated the secure parking area. The only issue we would note for management was the morning breakfast. As We are frequent guests of the HI Express brand we know the... More

Was this review helpful? Yes 1
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for taking the time to respond to our survey via TripAdvisor. Please know that your feedback is extremely valuable to our team as it gives us the opportunity to improve our service. The inconveniences you experienced in regard to our Express Start Breakfast have been addressed and corrected. We are pleased to hear you enjoyed our hotel and... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2014

My family and I visited Augusta, GA from Texa last week for a family members High School Graduation May 28th. My last duty station was Ft. Gordon back in 2006, so returning brought back a few memories. We looked online at several hotels and eventually saw this new Holiday Inn within about a mile from the ceremony site. I've stayed... More

Was this review helpful? Yes 2
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for taking the time to respond to our survey via TripAdvisor. I have shared your kind comments with the team and all were excited. We are extremely proud of our Express Start Beakfast and it's offerings. Bacon is definitely a favorite but per brand standards we have to rotate our pork products daily and there are several. We... More

Leesville, South Carolina
Top Contributor
135 reviews 135 reviews
47 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed June 3, 2014

The neighborhood is somewhat of a problem. I was harrassed by homeless twice while walking home from the good part of Broad St. I was out late, so I don't recommend that. I will taxi back the one mile next time. The hotel has a security guard at night and they have a secured parking lot because this block is... More

Was this review helpful? Yes 4
Dave M, General Manager at Holiday Inn Express Augusta East, responded to this review

Thank you for taking the time to respond to our survey via TripAdvisor. We our extremely proud of our hotel and all that it has to offer. Security is a top priority and we feel we have accomplished this for our guests. We appreicate your business and your feedback and hope to be of service to you again in the... More

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Additional Information about Holiday Inn Express Augusta East

Address: 444 Broad Street, Augusta, GA 30901 (Formerly Regency Inn Augusta)
Phone Number:
Location: United States > Georgia > Augusta
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Augusta East 2.5*
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