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Real InterContinental San Pedro Sula at Multiplaza Mall

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Boulevard del Sur y Colonia Hernandez | Multiplaza Mall, San Pedro Sula 3818, Honduras
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Real InterContinental San Pedro Sula at Multiplaza Mall
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Real InterContinental San Pedro Sula at Multiplaza Mall
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206 reviews from our community

Traveler rating
    118
    53
    18
    12
    5
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30
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106
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Waukesha, Wisconsin
Senior Reviewer
9 reviews 9 reviews
5 of 5 stars Reviewed 2 weeks ago

I visited a couple months ago with the rest of my family. Unfortunately San Pedro Sula is pretty dangerous and I was a little nervous about traveling with my family there, however the hotel made us feel safe and right at home. It was located next to a mall a little bit from the road and the staff tried really... More 

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Fanny H, General Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review

What a wonderful review thrillridepro! We are so glad to read your review, it really makes us very proud and happy to see that out staff is very professional, and our main goal is to give the best service to all of our customers. Definitely our hotel is the place to be in San Pedro Sula, as you said, you... More 

Santa Rosa de Copan, Honduras
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

I have been a guest at the Real Intercontinental San Pedro Sula Hotel for several years now and although there exist other good quality hotels in the city none of them equal the excellence and service of the Real InterContinental. At this Hotel I do not feel like a guest, I really regard myself as a member of the hotel... More 

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Fanny H, Director General at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review

Thanks Ivan for considering us the best hotel in San Pedro Sula! Indeed you are part of our family and it is great to see you every time you come to the hotel. Al our staff is always happy to greet you and host you during your visits. We are already awaiting for your next visit. Have a wonderful day! More 

Tegucigalpa, Francisco Morazan, Honduras
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Personnel at this hotel excel at their service. I am treated as personally by each one, a welcomed approach. The rooms are excellent, the bed quality as well. My only comment is the Executive lounge, the soup is sorely missed!

Review collected in partnership with this hotel

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Fanny H, General Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review

Thanks Gabriella, Your comment is excel! Aswell as the service you mentioned from our staff! The best rest is always asured with us. We will take into consideration your comment about the executive floor. And we definitely look forward to see you very soon! Regards, More 

Seattle, Washington
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Comfortable and friendly atmosphere. I wish the check out process is faster or allow us to do express check out. It is stressful to stand in the long line waiting for check out not knowing how long it would take to resolve the billing questions (bill is in Spanish so some need to be clarified).

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Fanny H, General Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review

Thanks Nye S for your feedback. We are very glad to read that you had a great experience with us. We take into consideration your comments about the express check out. Maybe for the next visit you can try our executive floor rooms. Then you will have access to a private check-in and check-out, which can be faster and more... More 

Trujillo, Honduras
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The entire staff is amazing, they have been so good to me over the years. The rooms are beautiful, the beds are cozy. The pool is beautiful. Very nice gym. It's the best place to stay in San Pedro Sula. The room service is excellent. It is very close to the largest mall in the city. The concierge service is... More 

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Fanny H, General Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review

Thanks Virginia! We appreciate so much your time in giving us and showing our future guests that this is the place to be in San Pedro Sula. We strive every day to keep overpassing our guest´s need. We will be thanking Hansel and Adan, our concierge team, that you were very satisfied with their performance. Thanks again and see you... More 

Glasgow, Kentucky
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff at this hotel are extremely helpful and nice. The hotel is clean and the atmosphere is very inviting. The amenities for the Ambassador Club members are excellent. Upon arrival there is always a plate of fruit and bottled water in my room.

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Fanny H, General Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review

Thanks Stephanie for your incredible review! It is great that you had the chance to interact with our staff, and we are so pleased to host ambassador guests like you. We look forward hosting you again very soon. Best regards, More 

Miami, Florida
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

went there during marriage anniversary, nothing was given or proposed to us...no fruit, no flowers, no card, nada...got the worst room location facing a parking lot...they still use an old bar system in the room charging you if touching anything, ridiculous.

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Fanny H, General Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review

Dear BrickellDVA, Thanks for your feedback and for choosing us for your last stay in San Pedro Sula. Unfortunately we were not aware of your celebration and we could not offer you a gift as we usually do in this circumstances. We mainly have to types of views, one side to the swimming pool and the other side to the... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Very comfortable rooms, the beds are great! Staff is professional. I like the Gym is small but has what You need to do some workout. The Gym is open 24 hours, the rooms are quiet. Very good chance You will have a great stay here.

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Fanny H, General Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review

Dear Alejandro, What a wonderful review! Thanks for your comments regarding the comfortable rooms and the professional staff. The gym is full equipped and with great views to the pool. Having a nice sleep and enjoying the comfortable rooms of our hotel is always great to have all the energy for those business meetings. Have a wonderful day and please... More 

North Brunswick, New Jersey
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 20, 2015

I didn't know what to expect. I was thrown into going to this place for business and googling this city didn't help matters. A ten minute ride from the airport from a not so threatening ride. When I came upon this place I was quite impressed. A clean and classy place with warm greetings from the staff. I had no... More 

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Fanny H, General Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review

Greetings from San Pedro Sula Dale F! We appreciate your time in giving us this wonderful review. The situation in the city as well as in Honduras, is improving little by little, but fortunately for our guests, Intercontinental San Pedro Sula is one of the safest places in the whole city, and includes three different restaurants, an outdoor swimming pool,... More 

Malaga, Spain
Top Contributor
215 reviews 215 reviews
40 hotel reviews
158 helpful votes 158 helpful votes
5 of 5 stars Reviewed April 5, 2015

I stay here twice a year and I always enjoy a warm welcome back and in my opinion this is the best hotel in town. The rooms are well appointed and there is an excellent restaurant and a bar. There is an executive floor and, if you have booked a normal room, you can up-sell for about $30. If you... More 

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German R, Guest Relations Manager at Real InterContinental San Pedro Sula at Multiplaza Mall, responded to this review

Dear Stewart12, It is always great to read your wonderful reviews, and even more, see your satisfaction as a guest, describing very carefully many details, options, prices and suggestions for our hotel. As you mention in your comment, up-sell on site is a great option with an incredible value, due to the food and beverages included, aswell as the happy... More 

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